Please introduce your company and give a brief about your role within the organization.
Serverlt.com is an IT service provider is catering the clients as technology experts across the globe. Customer satisfaction is the mantra of success and we follow this without compromising on quality. In the last many years we have served the customers of US, UK Europe, South America, Asia, Africa & Middle East and counting with the best retention rate because of our on-time delivery with the best quality.
Personally, I am CEO of the company.
What is the story behind starting this company?
The idea to start a DevOps & Cyber Security firm came when I saw one of my friends was struggling to scale up his e-commerce application and he faced (DDoS) attack on his website so I decided to help him through my network and he paid me well in return.
I am a technology sales & marketing professional with over 11 years of experience, but the first steps in this industry I took as a freelancer.
I realized that the demand for DevOps, Remote DBA's, Cyber Security services is constantly increasing.
We're continually hiring and looking for new talents. It was the perfect time to start Serverlt.com.
We serve clients from start-ups to SME companies.
We work with a few fortune 500 companies as well.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We are a fully in-house company, We have the best certified and highly experienced professionals in areas of Cloud, Database Administration, Cyber Security, Endpoint Protection SEP & SEPM, Data Loss Prevention, enterprise content management solution (CMS), customer relationship management (CRM), enterprise mobile app development and software engineering (SPE). We are the master in DevOps services to optimize software processes for businesses. As consultants, we provide end-to-end expertise in mobility solutions. We help organizations to move their solutions to the AWS cloud with the help of experienced professionals.
I strongly believe “ Technology must go beyond supporting business, It must Expedite & Advance it”
How does your company differentiate itself from the competition?
We are a strong software organization with a solid DevOps & Cyber Security Background. Our specialty is our support model, we know better that support & customer service is of utmost importance in the current scenario. We solve customer problems and adopt a proactive approach so they are ahead of the game.
We make them empowered to work faster, smarter, and ahead of competitors.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We cater to all the industries using software’s / Computers mainly Service Sector, Telecommunication, Manufacturing, E-Commerce, Blockchain, and agriculture sectors.
Please share some of the services that you offer for which clients approach you the most for?
DevOps, Automation, AWS/Azure Cloud Setup/ Migration, Cyber Security, MSSQL DB Optimization.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
95% of our customers are repetitive and our customer service & service is our strength.
What kind of support system do you offer to your clients for catering to their queries and issues?
We provide great customer service to our customers:
- We know the most important rule in providing excellent customer service is to be affectionate and friendly.
- When a customer, or prospective customer, takes the time to contact a business they are looking for some type of assistance. they generally want initial information, additional information, resolution of a problem, we have Implemented customer service software which helps us to avoid losing emails in the system or response times being delayed.
- We categorize and prioritize the emails we receive.
- Customer service is a team effort so we have deployed dedicated account managers in place.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Fixed Price Project: This works well when a customer is certain about his needs and he has detailed out his specifications at the beginning of the project, It can be paid in milestones.
Hourly: If a customer is not very certain of his requirements, it makes sense to go with a Time & Material model, where he pays for the resources utilized on an hourly basis. This will allow customers to make changes freely.
Time & materials pricing: The time & materials model involves regularly paying for work completed. With this model, the customer plays a bigger role in the development of the software solution and carries all risks related to the scope of work.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
The minimal budget we are considering to start the project is around 3000 USD depending on the customer requirements.
What is the price range (min and max) of the projects that you catered to in 2020?
Between 3000 USD and 1 Million USD depending on the customer requirements.
Where do you see your company in the next 10 years?
I see our business as the number one Cloud, DevOps & Cyber Security company, In 10 years.
Our mission statement is to empower early start-ups with perfect DevOps, Automation & Cloud support which makes them ready to go into the market with full potential, In 10 years, we want to have helped more than a million start-ups and large scale companies.
