Simetrix Solutions

Simetrix Solutions runs AI-native contact center operations for enterprise brands that can no longer accept the gap between what their customers experience and what their dashboards report.

We are a multilingual BPO operating in 20+ languages including English and Spanish. Founded in 2010. ISO 9001 and ISO 27001 certified.

What makes us different is the AI layer underneath every interaction. While most contact centers still QA 3 to 5 percent of calls using human reviewers, we use AI to score 100 percent. Every call, every chat, every email is analyzed in real time for quality, compliance, sentiment, churn risk, and resolution. Agents get coached during the call, not in a Monday review meeting. Supervisors see what is happening across the floor as it happens, not 48 hours later in a spreadsheet.

This is the difference between running a contact center and running a customer intelligence operation.

What we deliver:

• Inbound and outbound voice (sales, retention, support)
• Multilingual omnichannel (voice, chat, email, SMS)
• AI quality assurance and compliance monitoring on 100% of interactions
• Real-time agent assist and live coaching
• Sentiment, churn, and burnout prediction
• Back-office operations (data, content moderation, knowledge base)
• Tier 1 and Tier 2 technical support

Who we work with:

Telecom carriers, healthcare networks, insurers, and consumer brands that need delivery quality the offshore market cannot match, cost discipline the onshore market cannot meet, and operational visibility no traditional BPO can offer.

Why clients choose Simetrix:

• 100% interaction analysis vs. industry-standard 3-5% QA sampling
• Real-time coaching during live calls, not weekly review meetings
• Multilingual capacity across 20+ languages with native English and Spanish fluency
• ISO 9001 and ISO 27001 certified for quality management and information security
• Rapid deployment in weeks, not months

If your customer operation has scaled past your ability to see inside it, we should talk.