SLM Software d.o.o

The collaboration with SLM Software d.o.o was smooth from start to finish. They started by mapping out our ticket flow and identifying the types of requests we could safely automate. From there, they built and trained a conversational AI assistant that connects with our knowledge base, responds to employees in plain language, and handles most Level 1 support tasks. The system also logs all interactions, so we can review resolved cases or refine responses. We appreciated how mindful they were about security, user privacy, and fallback mechanisms for unresolved queries. What used to be a backlog of small IT tasks now mostly handles itself, freeing up our team for deeper issues. We also use the analytics dashboard they provided to track resolution rates, user satisfaction, and identify patterns for future automation.

This project changed how we work. SLM Software d.o.o helped us replace disconnected reports and guesswork with a single source of truth. From day one, they were focused on building product we’d actually use, not just flashy visuals. The dashboard they delivered gives us clarity across all ad channels, and we can now spot underperforming creatives, overspending campaigns, or conversion gaps in minutes instead of hours. One unexpected win: they added anomaly alerts, so we’re notified when a metric spikes or drops suddenly. It’s saved us from overspending several times. Our team uses the internal version daily, and clients love having access to a simplified version tailored to their KPIs. SLM d.o.o stayed on schedule, adapted quickly when we added last-minute requests, and kept communication smooth throughout.

From the beginning, SLM Software d.o.o showed that they understood both the tech and the sensitivities involved in healthcare industry. They helped to shape a chatbot that could recognize different types of patient needs and guide them to the right place. The AI was trained with real clinical terms, and they ensured everything was handled with data security in mind. The integration with our EHR and scheduling system went smoothly, and the chatbot is now available 24/7 on our site. We’ve received positive feedback from both patients and staff, especially during busy hours when response time used to suffer. SLM stayed on schedule, kept us in the loop at every stage, and were quick to adapt whenever we needed to make changes.

Working with SLM Software d.o.o was a breath of fresh air. They approached the project with a strong understanding of how data can support education: not just flashy graphs, but metrics that matter to instructors and program leads. They helped us prioritize what to track and made sure the platform worked for both academic and operational teams. Now we can spot when a student is falling behind, identify content that isn’t performing well, and better support our instructors with up-to-date cohort insights. Their team was flexible when our data sources changed midway through, and they added a layer of automation that emails weekly reports to instructors. Our support team also benefits from ticket trend analysis they built in.