SoftLoft

Having moved to SoftLoft after being with an unreliable Magento development company for many years, they have gone above and beyond to support us during a difficult time. We endured many issues with our website due to multiple third party changes, with no handover from our previous dev team, the SoftLoft dev team along with their project managers worked hard and efficiently for us.

They went above and beyond on the turn of a dime for us, being available 24/7. The relationship with a project manager is integral and the communication and attention to detail from them is great.

1/2



We are DroiX and we have hired Soft-Loft to migrate our Products from Magento 1.9 to Magento 2 and apply and modify a theme (To match our brand look) we have already bought, add a few extensions and have our blog and how-to built-in.

The idea was to make the platform look updated, and as we have already built an online platform ourselves with no developers or designers (Google it – it's the .net website) we have an idea how it should look and how much time/resources this would take, (Basically, porting only the products and installing a couple (3) extensions we have purchased)

The start of a project is perfect (You are shown documentation, informed that you can track the work done via a git repo, you are being invited into a Slack channel where you get updates and an MVP is provided - everything seems to be going great, and you are under the false sense of security while you are being presented with the illusion that your money are well spent).

You are being given an estimate of $40/Hour (Which is fair for the type of service they claim to provide/company they try to portray) However: The service, professionalism and the quality of work are similar to a $100-200 freelancer off any freelancing website. (Take your pick – Your money will be better spent) As a “test build” we have hired a freelancer with the same Requirements Document and we have gotten the job Soft-Loft have done for $2900 for $250

Unlike any other standard “negative review” - We would like to assume part of the fault: We have believed their promise (Shown on the Company’s Profile) of “Hiring only the best Magento development experts, we offer a full 100% money back guarantee – if a provided solution doesn’t meet your quality standards, it doesn’t meet ours!” and fell for their illusion of a professional company/CEO, experienced developers, designers and project managers.

The first part of a project with Soft-Loft is the MVP (Minimum Viable Product), where you will be providing, you’re a list of your requirements. Here is where our problems began without us even knowing.

As an e-commerce company with over 7 years in the Business, we have cooperated with many developers, and whilst even a small team would understand that an MVP encompass a functional platform, Soft-Loft would disagree here. Soft-Loft takes the MVP verbatim (letter for letter disregarding any common-sense), and the outcome platform will be an MVP approximately 15% completed.

We (DroiX) have agreed with Soft-Loft that we will purchase a theme, and provide them with documentation that would illustrate all the changes and improvements to the already designed/coded theme. Install a few extensions and integrate our Blog and How-To

The theme can be found here: https://martfury05.magebig.com/ or by Googling Martfury 05 MageBig as TrustPilot doesn’t allow links – Do contact us and we will happily share everything

2/2

After $2900 and almost 3 months later this is what we have:

https://droix.soft-loft.com/ (The attached link is hosted on soft-loft's domain, if it’s not available at the time of the reading, contact us and we will happily share their “progress” in form of Screenshots) - As you can see, we have gotten the theme we purchased, with our products, a few extensions installed and a changed colour.

During the MVP, as we have provided all the changes and improvements, we wanted we have been told that it will go over the MVP budget, so they must be added to the next phase.

After we have gotten the link for the website with soft-loft's claim that it’s “Done”. We could not believe what it has been presented and we have asked for a report of time spent – Which you can find at: https://imgur.com/a/zra21ei - This will fully illustrate the type of service they offer “9 hours = $360 for Home page modifications” - No modifications have been done - Almost 4 hours for Menu/Footer updates – As you can see, there are NONE – The “ready” website still contains references/content from the Theme.

Now, here it comes when we have brought it up to Petr Datsko (Their CEO) and another lot of issues arose

Needless to say (As it has already been mentioned) - The professionalism is not in the discussion. Not that we are trying to march the “Client is always right” approach, but the rudeness with which we have been treated and the feeling of being cheated were very strong. He did not (After hours of communications – Again: Feel free to get in touch with us, we are willing to share our whole communications) even consider listening to us, and adamantly claimed that the way our money have been spent is not our problem, as long as they have completed a few points from the Requirement Document.

On a closing note, after almost a month since we have gotten the website and thinking this through, we don’t want this review to come off as Desperate or as a cry for attention, we have made our peace that we won’t see the money and that we have wasted our time with this company. But we really don’t want someone else to end up in the same situation we did.



Signed,

DroiX Management – Eugene and Cristian

We had recently migrated from M1 to M2 (a medium sized site that has a lot of customization) with another agency. It was an awful experience. They lacked in everything but communication, needless to say we switched to Softloft. The quality of their developers is excellent. Our initial project lasted 4 months and they worked effectively in Jira.

Our site speed and functionality improved dramatically. They are an excellent Magento agency. In addition they enhanced our custom ERP. This was not an easy task but over a short time they executed effectively. My only regret is that I did not find and hire them sooner. I would highly recommend them.

We have worked with several developers from SoftLoft in staff augmentation model for Magento 2 projects. Softloft developers worked on our projects and helped with functionalities development. After our cooperation I can state that we were satisfied with the guy's work. They are very experienced and qualified. The quality of code is excellent. They worked under strict deadlines and fulfilled their work perfectly. We are more than happy that we managed to work with them. Hopefully we'll get a chance to resume our cooperation.

Great experience with SoftLoft team: high-skilled development team (Magento 2) with a project manager with good communication skills and direct access.

We use SoftLoft a lot for technical and important development projects. Their level of expertise is great and they have always delivered for us. Recommend.

We have used SoftLoft several times for developing our very complex platforms which were within eCommerce and financing. Softloft always kept their timeframe and budget within the milestones that was set for them. The support was afterwards and still is to perfection.
I highly recommend Softloft for development within that sector.

SoftLoft are our Magento development partner and have delivered high quality work on all projects.
They have technical expertise and have been able to offer solutions to complex issues. I would highly recommend them.

Petr and team have it all. Business savvy, talented developers, but most impressive is their grasp of agile project management methodologies and delivery process. Their team's communication and organization is second to none. We've hired them to build some very complex magento 2 build and be our tech leads for other projects.

We have been using SoftLoft for both Magento development and custom development in Laravel.
SoftLoft produce an excellent quality of development work over a long-term partnership. They offer consistently reliable technical support and quickly solve any problem along the way. We have a great dialog and are able to solve difficult task in collaboration.

SoftLoft has a great team and deliver on time. We would recommend SoftLoft for anyone, who are looking for a skilled and reliable development partner.

Working with those guys for 4 years now. They developed new modules for us, fixed bugs and added new features. Always there to help. Professional team with responsible management. Definitely recommended.

The goal of cooperation with SoftLoft was to develop a full featured website for my photography business. SoftLoft was asked not only to setup a CMS (Wordpress) and customize a theme for my design but also to tune it for my needs: SEO, social media, CRM, eCommerce integration. The SoftLoft team communicated a lot, dived into molecular level of details and delivered everything according to our agreed plan. SoftLoft guys know their job, they asked many proper questions and were flexible: we discussed project at a time, that was suitable for me (I am a mother of two). They understood my needs well and I could just rely on them for all their web experience. I heard many bad stories about how IT companies work but their attitude was just perfect for me from the very beginning, and in fact the results of their work also exceeded my expectations. It is a real pleasure for me to work SoftLoft.

The project was integrate different software tools to work as a one unique interface for our clients. We have softswtich the standard interface was not enough for our business and services that we provide. We needed more user friendly easy for our clients where it gives more functionality. We were able to integrate with our crm tool which as quite complex. Integration of services PHP development API integration Frontend development was done with 1 project manager + 2 developers in very short time.
It made for us easier management and for our clients it was easier control and understanding all system. From the very beginning of the project, SoftLoft provided the very highest levels of project management and technical expertise. Every aspect of development was always handled with care and consideration, while allowing me to stay in constant communication with the actual developers and project managers.
Response time & commitment of team was great. Excellent job.

I’ve worked with SoftLoft to develop an online store for Peony – Homeware and Lingerie products.
https://www.peony-store.com/
SoftLoft has developed a new website based on Magento 2 technology, with an attractive and responsive design which is absolutely suitable for mobile shopping. The platform was integrated with the API of the biggest delivery operator and a product aggregator marketplace number 1 in Ukraine.
A great job has been done on the SEO optimization of the project. A lot of customization and specific work on details have been delivered a due course.
In addition to this SoftLoft team appeared to be extremely communicative, responsive and helpful. Their technical advice, training, and support brought a great value and made it possible to launch of the project in short terms.
I will recommend SoftLoft to develop your next eCommerce project without any doubt.

I found Soft-Loft through a web search. Once I reached out their response was quick and courteous. For over 3 years they've handled all my Magento dev work. Build our website from scratch and have been keeping up with requested modifications ever since.

Team is always on time and delivers what was discussed.

SoftLoft is a skilled company that is supporting us with certain Magento related projects.

SoftLoft did design work for our new Magento eCommerce Platform replacing our existing legacy system. SoftLoft does solid design work and is able to advise us on how to get the most out of the Magento platform. I would definitely recommend them as a potential vendor for any Magento eCommerce project.

We are a company from Germany. We already had an Magento installation, and needed a new design and updates. We were trying out different Magento specialist from different countries like Germany, Poland and India. Often they were to expensive, the quality or communication was to bad.

The next step was to try out Magento Developers from Ukraine. So we started to contact different company in Ukraine. We compared them with different factors. In the End we decided us for Soft-Loft, because they had reference shops that were working very good. So we asked for an offer.

The new design which was offered was nice, just little changes were needed and they were done fast and professional. Some better than expected. The Project took a bit longer that expected, but we also hat additional Tasks for them, so that was fine for us.

All tasks were done professional, the communication was in english over Email, Skypechat and Skypecalls. Overall everything was done fine and in a very good price-service-ratio. Good quality for a fair price.

I was told by an SAP developer that we have very high quality standards in Germany. Even in website development and not everybody can serve that. He confirmed me that the work is done with a high quality.

We are still working with Soft-Loft and adding new features to our Website. When we have an Idea they realize it.