
They went above and beyond on the turn of a dime for us, being available 24/7. The relationship with a project manager is integral and the communication and attention to detail from them is great.
Our site speed and functionality improved dramatically. They are an excellent Magento agency. In addition they enhanced our custom ERP. This was not an easy task but over a short time they executed effectively. My only regret is that I did not find and hire them sooner. I would highly recommend them.
What do you like most about the company?
Their workflow is excellent within Jira. They have very smart developers that can solve difficult tasks.
What they should improve on?
Communication between CEO & PM...at times we were not on the same page because they all work remotely.
What do you like most about the company?
Softloft impressed us with their attitude to partners and quality of work.
What they should improve on?
Everything was great.
What do you like most about the company?
Great adaptation to the changing business environment and project constraints.
What they should improve on?
Everything looks good.
I highly recommend Softloft for development within that sector.
What do you like most about the company?
The reliability and their perfection of coding.
What they should improve on?
Continue providing their service exactly as they do now.
They have technical expertise and have been able to offer solutions to complex issues. I would highly recommend them.
SoftLoft produce an excellent quality of development work over a long-term partnership. They offer consistently reliable technical support and quickly solve any problem along the way. We have a great dialog and are able to solve difficult task in collaboration.
SoftLoft has a great team and deliver on time. We would recommend SoftLoft for anyone, who are looking for a skilled and reliable development partner.
What do you like most about the company?
They provide a perfect service. Their team is always available to solve problems online. They’ve never failed to deliver a task. Their are very friendly and we have a great communication.
What they should improve on?
No, there aren’t. We’re very satisfied with our cooperation.
What do you like most about the company?
Cost, service, quality
What they should improve on?
All good.
What do you like most about the company?
I enjoyed the way they treated me with full care and attention, like I was a big VIP customer for them.
What they should improve on?
I would advise them to improve the way small businesses could approach them easier.
It made for us easier management and for our clients it was easier control and understanding all system. From the very beginning of the project, SoftLoft provided the very highest levels of project management and technical expertise. Every aspect of development was always handled with care and consideration, while allowing me to stay in constant communication with the actual developers and project managers.
Response time & commitment of team was great. Excellent job.
What do you like most about the company?
Excellent Job
What they should improve on?
Keep the good work
https://www.peony-store.com/
SoftLoft has developed a new website based on Magento 2 technology, with an attractive and responsive design which is absolutely suitable for mobile shopping. The platform was integrated with the API of the biggest delivery operator and a product aggregator marketplace number 1 in Ukraine.
A great job has been done on the SEO optimization of the project. A lot of customization and specific work on details have been delivered a due course.
In addition to this SoftLoft team appeared to be extremely communicative, responsive and helpful. Their technical advice, training, and support brought a great value and made it possible to launch of the project in short terms.
I will recommend SoftLoft to develop your next eCommerce project without any doubt.
What do you like most about the company?
Approach, Quality, Communication
What do you like most about the company?
The response and expertise.
What they should improve on?
Attention to detail.
We are DroiX and we have hired Soft-Loft to migrate our Products from Magento 1.9 to Magento 2 and apply and modify a theme (To match our brand look) we have already bought, add a few extensions and have our blog and how-to built-in.
The idea was to make the platform look updated, and as we have already built an online platform ourselves with no developers or designers (Google it – it's the .net website) we have an idea how it should look and how much time/resources this would take, (Basically, porting only the products and installing a couple (3) extensions we have purchased)
The start of a project is perfect (You are shown documentation, informed that you can track the work done via a git repo, you are being invited into a Slack channel where you get updates and an MVP is provided - everything seems to be going great, and you are under the false sense of security while you are being presented with the illusion that your money are well spent).
You are being given an estimate of $40/Hour (Which is fair for the type of service they claim to provide/company they try to portray) However: The service, professionalism and the quality of work are similar to a $100-200 freelancer off any freelancing website. (Take your pick – Your money will be better spent) As a “test build” we have hired a freelancer with the same Requirements Document and we have gotten the job Soft-Loft have done for $2900 for $250
Unlike any other standard “negative review” - We would like to assume part of the fault: We have believed their promise (Shown on the Company’s Profile) of “Hiring only the best Magento development experts, we offer a full 100% money back guarantee – if a provided solution doesn’t meet your quality standards, it doesn’t meet ours!” and fell for their illusion of a professional company/CEO, experienced developers, designers and project managers.
The first part of a project with Soft-Loft is the MVP (Minimum Viable Product), where you will be providing, you’re a list of your requirements. Here is where our problems began without us even knowing.
As an e-commerce company with over 7 years in the Business, we have cooperated with many developers, and whilst even a small team would understand that an MVP encompass a functional platform, Soft-Loft would disagree here. Soft-Loft takes the MVP verbatim (letter for letter disregarding any common-sense), and the outcome platform will be an MVP approximately 15% completed.
We (DroiX) have agreed with Soft-Loft that we will purchase a theme, and provide them with documentation that would illustrate all the changes and improvements to the already designed/coded theme. Install a few extensions and integrate our Blog and How-To
The theme can be found here: https://martfury05.magebig.com/ or by Googling Martfury 05 MageBig as TrustPilot doesn’t allow links – Do contact us and we will happily share everything
2/2
After $2900 and almost 3 months later this is what we have:
https://droix.soft-loft.com/ (The attached link is hosted on soft-loft's domain, if it’s not available at the time of the reading, contact us and we will happily share their “progress” in form of Screenshots) - As you can see, we have gotten the theme we purchased, with our products, a few extensions installed and a changed colour.
During the MVP, as we have provided all the changes and improvements, we wanted we have been told that it will go over the MVP budget, so they must be added to the next phase.
After we have gotten the link for the website with soft-loft's claim that it’s “Done”. We could not believe what it has been presented and we have asked for a report of time spent – Which you can find at: https://imgur.com/a/zra21ei - This will fully illustrate the type of service they offer “9 hours = $360 for Home page modifications” - No modifications have been done - Almost 4 hours for Menu/Footer updates – As you can see, there are NONE – The “ready” website still contains references/content from the Theme.
Now, here it comes when we have brought it up to Petr Datsko (Their CEO) and another lot of issues arose
Needless to say (As it has already been mentioned) - The professionalism is not in the discussion. Not that we are trying to march the “Client is always right” approach, but the rudeness with which we have been treated and the feeling of being cheated were very strong. He did not (After hours of communications – Again: Feel free to get in touch with us, we are willing to share our whole communications) even consider listening to us, and adamantly claimed that the way our money have been spent is not our problem, as long as they have completed a few points from the Requirement Document.
On a closing note, after almost a month since we have gotten the website and thinking this through, we don’t want this review to come off as Desperate or as a cry for attention, we have made our peace that we won’t see the money and that we have wasted our time with this company. But we really don’t want someone else to end up in the same situation we did.
Signed,
DroiX Management – Eugene and Cristian
What do you like most about the company?
Cost effective solutions
The next step was to try out Magento Developers from Ukraine. So we started to contact different company in Ukraine. We compared them with different factors. In the End we decided us for Soft-Loft, because they had reference shops that were working very good. So we asked for an offer.
The new design which was offered was nice, just little changes were needed and they were done fast and professional. Some better than expected. The Project took a bit longer that expected, but we also hat additional Tasks for them, so that was fine for us.
All tasks were done professional, the communication was in english over Email, Skypechat and Skypecalls. Overall everything was done fine and in a very good price-service-ratio. Good quality for a fair price.
I was told by an SAP developer that we have very high quality standards in Germany. Even in website development and not everybody can serve that. He confirmed me that the work is done with a high quality.
We are still working with Soft-Loft and adding new features to our Website. When we have an Idea they realize it.

Dear Daniel,
Thank you very much for such great review! We work realy hard to meet the needs of our clients so we are happy to see that reflected on your project. We truly appreciate your business and your trust in us. We look forward to long and constant cooperation with Soft Loft.
Ukraine
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Ukraine
+380503823733
Denmark
United Kingdom