Softude Infotech

Market Leaders in AI & Blockchain - 10 Years Ahead

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Softude Infotech Pvt Ltd has completed an extensive rebranding effort in response to accelerated company growth and renewal of its corporate vision.

Incorporated in 2005, Softude is a global IT consulting and services company with expertise in crafting AI powered solutions and providing cybersecurity services. We are committed to creating innovative and interactive digital experiences that connect people to the brand. These solutions are used across 30+ countries and are engaging audiences in-venue, on the web, and on personal mobile devices. Our highly competent and trusted team of 397 members delivers digital brilliance that accelerates our client’s digital-first journey.

We are a CMMI Level 5 appraised, ISO 27001:2013, ISO 9001: 2015, and a Great Place To Work For Certified, Nasscom, and CRISIL Member company. We strongly believe in relationships beyond contracts with both our team and clients. This drives us to ensure that we take utmost care of our team members while challenging them to grow and our clients leverage our technological expertise to operate, scale and innovate within their business smoothly.

Appraisals and Certifications

  • CMMI Level 5
  • ISO 27001:2013
  • ISO 9001: 2015

Technology Partnerships

  • Microsoft Gold Partner
  • Kentico Gold Partner
  • Google Premier Partner
  • AWS Implementation Partner
  • Certified Power BI Professionals

Awards and Achievements

  • Best Software Development Company 2023 by MSME, Government of India
  • Madhya Pradesh Brand Leadership Award 2023 by World Brand Congress 30th Edition
  • Top Mobile App Development Companies in 2022 by ITFirms.com
  • Best Mobile App Developers in Charlotte in 2022 by Expertise.com
  • Top Software Development Companies 2022 in Houston by DesignRush

Certifications

ISO 9001:2015
ISO 27001
CMMI Level 5
< $25/hr
250 - 999
2005
Locations
United States
9494 Southwest Freeway Suite#105, Houston, Texas 77074
+91-7828032248
India
Skye Corporate Park, 14th Floor, 105 A.B. Road, Opp. Shalimar Township, , Indore, Madhya Pradesh
+91-9303800613

Focus Areas

Service Focus

25%
25%
25%
15%
8%
2%
  • Mobile App Development
  • Web Development
  • Software Development
  • Big Data & BI
  • IoT Development

Client Focus

70%
20%
10%
  • Medium Business
  • Small Business
  • Large Business

Industry Focus

30%
20%
20%
20%
10%
  • Information Technology
  • Automotive
  • Healthcare & Medical

Softude Infotech Executive Interview

Mr. Ajay Bhoraskar
Mr. Ajay Bhoraskar
Chief Executive Officer
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Kindly Share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
GoodFirms has been instrumental in the growth journey of Softude. The firm has acted as a bridge between us and the clients looking for the best software product development company. It helped us in creating visibility and demand generation. The platform also helped us understand what our clients appreciate most about us and how has been their experience with us.

Besides this, GoodFirms also gave us a professional platform to share our work with global clients and get more inquiries.
Please introduce your company and give a brief about your role within the organization.
Softude, previously known as Systematix Infotech, has completed an extensive rebranding effort in response to accelerated company growth and renewal of our corporate vision.
Softude is a global IT consulting and services company with expertise in architecting digital transformation solutions and providing software product engineering services. We are committed to creating innovative and interactive digital experiences that connect people to the brand. These solutions that are used across 30+ countries are engaging audiences in-venue, on the web, and on personal mobile devices. Our highly competent and trusted team of 410+ members delivers digital brilliance that accelerates our client’s digital-first journey.
We are a CMMI Level 5 appraised, ISO 27001:2013, ISO 9001: 2015, and a Great Place To Work For Certified, Nasscom, and CRISIL Member company. We strongly believe in relationships beyond contracts with both our team and the clients. This drives us to ensure that we take the utmost care of our team members while challenging them to grow. Our clients leverage our technical products and services to operate, scale and innovate in their businesses smoothly.
We leverage a spectrum of disruptive technologies such as Low code, the Internet of Things, Robotic Process Automation, chat bots, AI/ML, Business intelligence, Data Science & Analytics alongside core technologies like Microsoft.net, Web and Mobile technologies, and Open Source to deliver remarkable and cyber secured digital solutions to our clients.
I am Ajay Bhoraskar, CEO of Softude. I am the founding member of the company and have seen it grow through all the challenges throughout its long journey. My role is to convert the company’s visions into reality by developing effective strategies, plans, and policies that align with our goals, both long and short-term.
I also ensure that our strategies are implemented exactly as planned. Ensuring that the company maintains both quality and professional standards in the market is also my responsibility. I work conjointly with some of our international and domestic clients to advise on their digital roadmap and ensure the successful implementation of digital solutions provided by us, to ensure the growth of their businesses.
What is the story behind starting this company?
We had a very humble beginning. Sunil Rawat who founded the company was a hardware supplier to the company where I was IT-Head. When he decided to venture into Software services, he proposed me to join him. We started as Systematix Infotech Pvt. Ltd in 2005 in a small office of 500 sq. Ft in Indore.

We were only a bunch of professionals from different domains and experiences then and just stepped into the software market. Despite having experience, things were challenging for us. There was a lack of professional support and capital investment at the start but we were determined, and open to learning, experimenting, and growing.
Our attention to detail, client-first approach, and team’s hard work helped Systematix grow from a small team of 6 professionals to 410+ professionals today, one location to multiple locations, and one office to 6 offices in just 17 years of time. We are the preferred and trusted development partner of many leading companies in India and overseas.
What is your company’s business model–in-house team or third-party vendors/ outsourcing?
I always believe that our own team can understand your culture and priorities therefore we majorly work on projects with our in-house team. Only in a couple of exceptional cases, do we engage third-party vendors/outsourcing.

Our in-house team comprises seasoned technical architects, project managers, business analysts, developers, quality analysts, data experts, and IT specialists. With our unique culture, values, flexible work hours, and belief in continuous learning, we are able to provide them with a happy professional environment and a fair chance to grow in their respective fields.
How does your company differentiate itself from the competition?
Our client-centric approach, attention to detail, ability to deliver accurate and
on-time pertinent solutions, and constant support to clients even post-deployment
 
of services make us unique. We not only believe in building a brand but also in building a strong professional relationship with our clients on the foundation of mutual respect.
A culture of CARE (commitment, agility, respect, and ethics) is seen in everything we do, right from serving the clients to working with our team. Besides this, we also ensure the complete digital security of our client’s businesses and provide innovative solutions to the problems they face.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We are mainly focused on Automotive, Healthcare, E-commerce, BFSI, and Hi-Tech industries.

And Yes, of course, we have repetitive clients because we generally are their software product and/or application development partner. Our relationship beyond contracts USP makes us their trusted partner and backbone who always support their growth. Once a client, forever a client. Some of them have been connected with us for more than 10 years and still counting. Almost 70% of our clients are repeated clients.
Please share some of the services that you offer which clients approach you the most?
Our technology services include Digital Transformation, Product Engineering, Enterprise web and mobility, Cyber Security, and DevOps Solutions and services. Clients approach us for both technology and business-related consulting and solutions to accelerate their growth.
Being digital transformation specialists, we serve them innovative solutions backed by new-age technologies. We work on the following technologies -Robotic Process Automation, Artificial Intelligence, Machine Learning, Data Science,
Low-Code development, the Internet of Things, etc. We are mostly approached for innovative and challenging projects in digital transformation.
Besides these, we have a flagship product called Cost It Right for automobile manufacturers and OEMs to control product cost, get real-time purchase price analysis, reduce the risk associated with cost automation, and gain material cost insights as per trends.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Softude is really doing well, we are not saying that our customer base of 1500+ says so. We are happy that we are getting success in meeting our client’s expectations. On the customer satisfaction scale, we are getting 4 out of 5 ratings.

Furthermore, we conduct the CSAT survey twice a year and the NPS survey on a yearly basis so that we can continue to improve our processes, delivery periods, and quality.
As a company, we believe in continuous innovation and improvement. This is evident in the fact that just 2 years back, Softude was a CMMI Level 3 appraised company and now it is a CMMI Level 5 appraised in world-recognized ISACA’s Capability Maturity Model Integration. There are a few thousand companies only at this level.
What kind of support system do you offer to your clients for catering to their queries and issues?
As the very first step, we ensure 100% clarity between the client and us regarding the project contacts. We provide an escalation matrix in the contract with clearly defined SLAs for various queries and issues. Everything is system-driven including logging bugs/ issues in the project management and/or annual support services engagement so that the same can be addressed within the agreed SLA.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We offer several engagement models to our customers - fixed bid projects and/or time and material-based engagement. In fixed-bid projects, we follow pay-per milestones billing while in time and material-based engagement, we generate invoices every 15th day for the previous week.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Though we do have basic budget norms in taking projects that are $10000, we can deviate and approve in certain situations like a client wanting to do the POC (proof of concept first), the project being innovative, and the client being prestigious. We have also worked on projects as low as $1500 considering some of the above business situations.
What is the price range (min and max) of the projects that you catered to in 2021?
Last year, we successfully delivered projects ranging from a minimum of $5000 to several thousand to several hundred thousand dollars in budget. As shared above, for us budget is not the only criterion for client/project selection.
Where do you see your company in the next 10 years?
In the next 10 years, a lot is going to be changed in the business and technology world. So, Softude is already taking every step in that direction to walk with the pace of the world and at the same time ensure that our workforce is ready to handle any challenges.
For that, we are focusing on expanding our team and seeking a thousand employees count with the right experience and skill set to be in the competition. We are specifically focusing on AI/ML, Cybersecurity, Low-code No Code, and being a salesforce implementation partner to lead the space.

Not just the team augmentation, our goal is to open multiple offices across the world with talent from worldwide. In the future, we see ourselves as a public-listed company.
I am confident that Softude has been achieving its goals so far and has the potential to be the world's most admired company in the technology services and solutions space.

Softude Infotech Clients & Portfolios

Key Clients

  • Volvo
  • Royal Enfield
  • Eicher Motors
  • ASAPP
  • Smart Solutions
  • Ashtel Dental
  • CAZNAR
  • Tafe
  • Tradezero
  • Xtend Outdoors
  • DCGPac
  • NDS
  • Eran Industrial
  • Orchid Corporate
  • BMT Tax
  • School Space Media
  • Migration Translators

A SaaS platform for cargo visibility
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A SaaS platform for cargo visibility
  • A SaaS platform for cargo visibility screenshot 1
Not Disclosed
45 weeks
Transportation & Logistics

Client Background- 

The client is a logistics network and communication platform provider with over 15 years of experience in the air cargo industry. They are known as a digital disruptor of this industry and are on a mission to create a digital ecosystem for streamlining air cargo operations and delivering exceptional experiences to stakeholders.

Business Requirements- 

Around 40% of the air cargo supply chain is digitalized and the rest is still relying on manual operations. Maintaining end-to-end visibility across the air cargo supply chain is a challenge due to this partial digitalization. Tracking and tracing shipments, especially when involving multiple carriers, airports, and handling agents, can be difficult.

Proposed Solution- 

A SaaS-based logistics network platform that connects shippers and freight forwarders for smooth cargo transportation. It eases the process of requesting a quote, air freight booking, and tracking the live journey of cargo from loading, and unloading, to dispatching. Softude played a crucial role in the development of this outstanding software product. With ASP.Net Core at the backend, we ensured a robust, scalable, and high-performing platform capable of handling thousands of concurrent requests.

Application Features- 

• Quick cargo booking
• Real-time information on spot rates and space availability with airlines
• Spot quote comparison for better deals
• Add-on services like cargo insurance

• Smooth onboarding of first-time freight forwarders
• Invitation to shippers
• Customize spot price
• Enable or disable add-on services

Softude helped the client in the development of their SaaS-based logistics network platform for connecting shippers and freight forwarders and getting complete visibility on the cargo status across the supply chain.

Revamped Crowdfunding Website
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Revamped Crowdfunding Website
  • Revamped Crowdfunding Website screenshot 1
$0 to $10000
43 weeks
Financial & Payments

Client Background- 

Our client runs a crowdfunding platform that supports various organizations across the country. In 25 years, the client has supported more than 2000 organizations including non-profit groups, schools, churches, charitable service organizations, sports teams, and leagues.

Business Requirements- 

• The maintenance of the back-end portal of the website was a bit challenging for the client due to its basic functionality
• The website was not mobile responsive due to which mobile users could not access it properly
• Complex and time-consuming invoice payment process as it was manual 

Proposed Solution- 

Softude emerged as a perfect partner for the client to help deal with these challenges. We worked on three areas- back-end, front-end, and UI/UX of the website

Solution Features- 

Our UI/UX designers improved the website’s interface to make it more user-friendly and visually appealing.


In addition to these, we automated the manual process of invoice payment that helped the client in managing invoice generation, tracking, and processing

Solution Impact-

  • More than 170% increase in user count
  • 100% increase in signups of organizations
  • Over 100% increase in organizations’ sale
  • More than 80% rise in client’s profit
  • Quick processing of invoice payments
  • High customer engagement
  • 24x7 technical support

Softude revamped the client's fundraising website by fixing the back-end glitches, improving UI/UX, and enhancing functionalities. We also automated their manual process of invoice payment processing. 

Mobile responsive website for a locksmith company
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Mobile responsive website for a locksmith company
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$10001 to $50000
62 weeks
Hospitality

Client Background- 

This California-based startup offers a wide range of locksmith services,
including emergency lockout assistance, lock repair and replacement, key duplication, smart lock installations, and more. Their team of highly skilled and certified locksmiths is committed to providing prompt and reliable services to both residential and commercial customers.

Business Requirements- 

  • Limited exposure to a broader customer base who rely on online search and recommendations
  • Delay in handling multiple users’ request
  • Difficulty in manually managing and tracking the technician journey
    post-service booking

Proposed Solution- 

The locksmith startup aims to fill this market gap by establishing a digital platform for locksmith services. Acting upon this, the client got in touch with Softude- a leading software development company- for website development to connect those in need of locksmith services with highly qualified and certified technicians.

Application Features- 

• User-friendly contact forms to book or schedule services
• On-demand request call for emergency services
• Quick search option to find technicians
• Status tracking feature to track the hired technicians
• Dispatcher dashboard to manage user requests and assign technicians
manually or automatically
• Online registration of technicians
• Verification feature to confirm the identity of technicians

Solution Impact-

• 50% rise in bookings of locksmith services
• 30-60 minutes of customer response time as opposed to 2-3 hours
• 100% customer satisfaction with 24x7 availability of technicians

• Quick verification of registered technicians
• Easy management of technicians
• Higher customer engagement with a mobile-responsive website
• Increase in customer trust with transparency in payment

Softude developed a mobile responsive website for a locksmith company. The website has features like a status tracking feature, dispatcher dashboard, verification feature, etc.⁠

Cross Platform Mobile App Development
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Cross Platform Mobile App Development
  • Cross Platform Mobile App Development screenshot 1
$0 to $10000
39 weeks
Automotive

Client Background- 

The luxury car segment is one of the highly profitable markets in the automotive industry. They have a high price tag and resale value. Over the past few years, the number of people willing to invest in luxury cars has increased. In Israel, sales of luxury cars surged by 88% during the covid, despite the economic crisis. This market segment has huge potential in the country. It is expected to reach a market value of over $240 Million in the future

Business Requirements- 

While going global, the client faced the following challenges in the product:

  • Platform restriction as the app was originally built only for iOS users. As a result, the app had a limited reach. 
  • Data migration to cater to international customers 
  • No multi-lingual or multi-currency support in the application

Proposed Solution- 

To overcome these challenges, the client decided to revamp the existing mobile application. Our team engaged in a thorough discussion with the client, understanding their requirements and goals. Based on this discussion, we recommended the client to enhance the app's features and modify the app for multiple device platforms. 

Solution Features- 

  • Sign up via email ID or Apple ID or continue using Google for first-time users 
  • Options to choose a car by brand, model, sub-model, year, distance traveled, price, fuel, color, etc. to create an advertisement 
    Image upload feature 
  • Edit feature to make changes in the advertisement posted 
  • Filter options for users to search cars by type, year of launch, price, etc 
  • Bookmark to add a car advertisement to the list of favorites 
  • Push notification feature to get quick reminders of newly posted advertisement 

Softude modified the mobile application for multiple devices and enhanced its functionalities for global audience reach

Case Management System
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Case Management System
  • Case Management System screenshot 1
$0 to $10000
45 weeks
Automotive

Client Background- 

Our client is a multinational automotive company that specializes in
manufacturing a wide range of trucks, buses, and vehicles for special
applications. With operations spanning 38 countries, they have established a strong distribution network of 500+ dealers worldwide.

Business Requirements- 

Without a comprehensive digital platform, the vast service network of our client escalated vehicle servicing cases to their technical support helpdesk via emails and other ways of communication. The same process was followed to resolve issues.

Solution- 

To address these challenges, Softude developed a case management platform to streamline and automate the management of customer cases related to vehicle issues and repairs. Using the platform, the client can track and monitor the entire lifecycle of a vehicle case, the status of technical cases across the dealer network, and the progress and resolution time of their technical support helpdesk.


The platform also serves as a direct line of communication between dealers, OEM call centers, CSM/ASM/RSM, and the technical support helpdesk. It also serves as a repository of the technical cases and their resolution for future reference.

Application Features- 

  • Service ticket creation and tracking
  • Case assignment and routing
  • Job card management
  • Real-time status updates on each case and escalations
  • Dashboard with KPIs and comprehensive reports
  • Integration with CRM, on-road support system, and other systems
  • Manage multi-channel communication between service dealers, technical support helpdesk and customers
  • A knowledge base or a repository of resources that support agents in resolving

Solution Impact-

Since the implementation of our case management platform, the client has
experienced significant improvements which include:

  • 99.7% vehicle uptime
  • Approx 1,600+ cases handled per day
  • 50% improvement in productivity
  • 40% improvement in resolution time
Digital Transformation of a Leading Bank
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Digital Transformation of a Leading Bank
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$10001 to $50000
57 weeks
Financial & Payments

Client Background- 

Our client is a leading Indian financial institution expanding its operations in Maldives. With a diverse portfolio of financial products and services, our client offers a comprehensive range of solutions such as housing loans, land purchase, and home construction loans, as well as flexible home renovation financing options.

Business Requirements- 

As the banking landscape evolved with the advent of digital technology,
customers’ expectations for convenient and seamless banking experiences left out our client at a disadvantage. Lengthy paperwork and manual processing of loan applications caused inconvenience and waste a lot of their customers’ time due to multiple visits to the banks.

Proposed Solution- 

The client realized that digital native customers long for self-service options
without the need to visit brick-and-mortar banks for their financial needs. They need everything in the comfort of their homes and at their fingertips. Therefore, our client embarked on a digital transformation journey with a focus on developing a digital ecosystem for their tech-savvy customers.


As their tech partner, Softude developed a mobile and web application to
address their challenges and meet the evolving needs of their customers.

Application Features- 

The mobile application developed by Softude serves as a comprehensive platform for customers to access various services conveniently. Key features of the mobile application include:

  • Apply for loan applications
  • Track the application status
  • Pay EMIs, advance, and balloon payments against the existing loan
  • Track loan and payment history
  • Raise inquiries

Solution Impact-

Our applications streamline the home loan application and approval process, bringing several benefits to the bank and its customers.

  • 70% faster loan processing
  • 50% increase in employees’ productivity with less paperwork and errors
  • Full visibility on loan applications and their status
  • 100% customer satisfaction
M-commerce App Development
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M-commerce App Development
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$0 to $10000
51 weeks
Other Industries

Client Background- 

Since 1991, our client has grown to become one of the largest sports goods retailers in the Maldives. They've also expanded their reach to Singapore through E-commerce operations. Over the past 30 years, they've developed relationships with more than 18 well-known international brands, covering sports gear, lifestyle products, fashion, water and surf equipment, and fitness gear.

Business Requirements- 

Though our client has an impressive presence in the local market and online, they were missing out on the business opportunities from the sizable segment of consumers who prefer mobile apps for shopping.

Proposed Solution- 

To cover the mobile-driven users and bring something unique to the market, our client came up with the idea to launch a mobile application with features that give users the convenience of shopping and tracking their physical activities and goals from a single platform. Softude helped the client in achieving this goal.

Application Features- 

  • Tracking of loyalty points
  • Earning points through running and walking activities
  • Tracking of consumed and burned calories
  • Access to a database of foods and their nutritional information
  • Setting and tracking fitness goals

Solution Impact-

  • 5X Customer base
  • 1500+ app downloads
  • 30% increase in monthly sales by targeting mobile-driven consumers
  • 25% improvement in conversion
  • Higher customer engagement
  • Improved customer retention rate with loyalty rewards

Softude developed a mobile application for a leading sports goods retailer, increasing their monthly sales by 30% and conversion rate by 25%.

Revamped eCommerce Website for Higher Performance
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Revamped eCommerce Website for Higher Performance
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$10001 to $50000
65 weeks
Retail

Client Background- 

Our client is a leading supplier of digital products and office supplies based in California, US. They fulfill a wide range of workspace requirements of both individuals and corporate customers across the region. With the Net30 business model, our client aims to give their customers the convenience of buying digital products without making an immediate payment. And corporate customers are at an advantage as they get a credit limit for bulk purchases. Additionally, they have interesting membership plans for both existing and new customers to extend their experience of buying digital products.

Business Requirements- 

Our client was doing good in the market and within a few months, their customer base exceeded the figure of 70,000. The growth was commendable. However, their eCommerce website faced performance issues with a growing customer base as it was deployed on a shared and private server HostGator. This impacted their user experience.

Proposed Solution- 

Softude revamped and migrated the client’s eCommerce website from
HostGator to an AWS cloud server. By harnessing the power of AWS, we empowered the website to handle increased traffic, delivering swift and uninterrupted user experiences to the users. We also implemented a disaster recovery architecture providing a safety net against potential disasters or unexpected downtime. The revamped eCommerce website now boasts faster load times.

Solution Impact-

  • 2,00,000+ registered users 
  • 30-40 daily transactions 
  • 90,000+ monthly orders 
  • 50% faster report extraction 
  • 33% surge in order conversion 
  • Full visibility on order processing, inventory, etc. 
  • Improved user experience with an optimized website 
  • Increased revenue with repeat business 

Softude revamped and migrated the client's eCommerce website to the AWS cloud for better management of an increased user base. We also improved the website's loading time by adding a disaster recovery architecture.

Fintech platform deployed in record time
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Fintech platform deployed in record time
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$0 to $10000
51 weeks
Financial & Payments

Client Background- 

Our esteemed client is the fastest-growing financial technology service provider based in Canada. They provide a full-service, omnichannel account origination, loan origination, and decisioning solution for credit unions across the country. Our client has an unwavering commitment to empowering financial cooperatives with state-of-the-art technology solutions. 

Business Requirements- 

Our client identified a significant gap in the technology landscape of credit unions, where outdated systems and lack of flexibility hampered credit unions’ capability to serve their members anytime, anywhere. Furthermore, their business processes were not streamlined across different channels, resulting in a fragmented member experience.

Proposed Solution- 

Softude emerged as the ideal software vendor partner, offering rapid and agile development services to meet the urgent deadline for releasing the new version to all client partners. We provided a dedicated team comprises of technical experts, project managers, and business analysts to the client for the successful launching of their latest roadmap enhancement release. 

Softude efficiently delivered the release to all their client partners within a timeframe of 8 hours, setting a new record as the second and fastest release time.

Solution Impact-

The accelerated deployment of the new version of the platform by Softude has had several positive impacts on our client's business, including.

  • Seamless omnichannel functionality enabling higher user engagement 
  • Shorter cycle time of new client acquisitions 
  • Speedy resolution of issues raised by client-partners 
  • Increased credit union member base 
  • Greater client-partner satisfaction due to the optimized platform

Softude as a development and deployment partner of a leading FinTech solution provider enhanced the platform capabilities and delivered the platform release to all client partners in the second and fastest record time. 

Sales Management System
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Sales Management System
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$10001 to $50000
58 weeks
Automotive

Client Background- 

Our client is one of the Fortune Global 500 companies and a leading name in the automotive industry. They are one of the largest producers of heavy trucks, buses, and vehicles that are designed for various specialized purposes. They also offer vehicle servicing, vehicle body parts, and digital services for more profitable transport operations of their clients. To successfully offer these services, they have a huge network of dealers spanning across the globe. 

Business Requirements- 

  • Lack of real-time visibility into sales performance 
  • Time-consuming sales approvals over emails 
  • Limited transparency of sales data and documents 
  • Delays in order processing and inefficient workflow

Proposed Solution- 

The client approached Softude to devise a solution that can effectively manage the sales processes and addressed the challenges and complexities raised due to the manual process. As a solution, we designed and developed a sales management system with the following functionalities.

  • Tracking and monitoring of RFPs 
  • Sales funnel management 
  • Customer fleet tracking to drive repeat sales
  • Sales process management for direct inquiries 
  • Customer order processing and management 
  • Vehicle demo scheduling 
  • Customer relationship management 
  • Aftermarket 
  • Dashboard for analytics and reports

Solution Impact- 

  • 50% surge in productivity 
  • 20% increase in sales and revenue 
  • Strategic sales planning with real-time data and analytics 
  • Accurate and comprehensive sales assessment 
  • Repeat sales with effective fleet edging record management 

Softude developed a sales management system with features like tracking and monitoring of RFPs, sales funnel management, fleet monitoring, a dashboard for analytics, etc.

Revolutionizing Packaging with AI
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Revolutionizing Packaging with AI
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$0 to $10000
84 weeks
Transportation & Logistics

Company Background:

DCGpac is a leading online provider of packaging materials and solutions in India. Catering to a wide range of industries, DCGpac aims to streamline the procurement of packaging supplies with a vast inventory and a user-friendly online platform.

Solution & Features:

To enhance its e-commerce platform, DCGpac integrated AI-driven solutions focusing on personalized product recommendations, automated customer service through chatbots, and predictive analytics for inventory management. The AI system analyzes customer behavior, purchase history, and browsing patterns to suggest the most relevant products, leading to a more personalized shopping experience.

Integrations:

  • Chatbots for Customer Service: Leveraging Natural Language Processing (NLP) to offer real-time assistance.
  • Predictive Analytics: Integrating with the inventory management system to forecast demand and optimize stock levels.
  • Personalization Engines: Utilizing AI to curate person

Key Achievements:

  • Increased customer satisfaction by 30% through personalized recommendations and efficient customer service.
  • Reduced overstock inventory by 25% with predictive analytics.
  • Boosted conversion rates by 15% through targeted product suggestions.
On-Road Vehicle Breakdown Assistance Application
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On-Road Vehicle Breakdown Assistance Application
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$50001 to $100000
49 weeks
Automotive

Client Background- 

Our client is a leading multinational automotive company specializing in the manufacturing of a diverse fleet of trucks, buses, and vehicles tailored for various specialized applications. They also go the extra mile to assist their customers during vehicle breakdown situations.

Business Requirements- 

Drivers had to make phone calls themselves to get help on the road if their commercial vehicle broke down. Coordination between the driver, the assistance provider, and the call centres often involved multiple calls, leading to delays, potential miscommunication, and monetary loss to vehicle owners.

Proposed Solution- 

Addressing these challenges required a more streamlined and efficient
approach. Softude designed an integrated digital solution that bridged drivers, vehicle owners, call centers, service vans, service dealers, and technical experts for speedy on-road assistance and resolution. The application architecture is robust to handle the volume and real-time communication needs.

Application Features- 

• Simple interface for raising assistance requests
• Dashboard for analytical insights on vehicle service and breakdown
• Job card creation
• Live tracking of service vans
• Manage dealer details, location, and service van operator information
• Ticket generation and assignment to the nearest service van engineer
• Call tracking from initiation to closure
• Real-time SMS updates on service status
• Role authorization and escalation

Solution Impact-

• 80% TAT of technicians
• 60% less vehicle downtime
• On-time assistance to the drivers
• Real-time alert of each service status
• Easy management of service dealers

Softude helped the client to offer 24x7 assistance to drivers during vehicle breakdown condition through an on-road vehicle breakdown assistance app, and improved their technicians' TAT by 80%.

Loan Origination Portal
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Loan Origination Portal
  • Loan Origination Portal screenshot 1
$0 to $10000
32 weeks
Automotive

Client Background- 

Our client is a subsidiary of a global leader in commercial and premium passenger vehicle manufacturing that deals with the production, distribution, and sale of trucks, buses, construction, and earth-moving equipment worldwide. 

Business Requirements- 

The client's sales and credit team were manually handling the loan and lease product offerings, including mandatory KYC (Know Your Customer), credit bureau, and pre-underwriting checks. Also, the data was stored on team members' local computers.

Proposed Solution- 

The automation includes the following phases of credit workflow:

  • Collection of customers’ information and supporting documents
  • Sharing the information related to the customer, co-applicants, and guarantors, and the deal with the sales and credit team. The information is shared only after obtaining the consent of customers and related parties
  • Verification of supporting documents through KYC and credit bureau check

Application Features- 

  • Digital dashboard for insights on leads and cases
  • Seamless onboarding of loan applicants, co-applicants, and guarantors
  • Digital collection of KYC documents and instant validation to third-party APIs
  • Automatic credit evaluation of loan applicants
  • Integration with CIBIL and CRIF to fetch the credit bureau reports and create summaries using AI/ML algorithms

Solution Impact-

• 30-40% cost saving as compared to the manual process
• 70% faster loan processing than before
• 50% less turnaround time from Pre-lead to the agreement signing stage
• From one week to less than 24 hours in KYC verification
• Zero human interventions because of the self-service customer portal
• Improved decision-making on the leads and cases 

Softude has developed a loan origination portal for the rapid processing of loan origination, KYC, credit evaluation, and underwriting of deals. Automated all the customer due diligence and customer grading processes.

AI Digitizes Handwritten and Faxed Prescriptions
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AI Digitizes Handwritten and Faxed Prescriptions
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$10001 to $50000
24 weeks
Healthcare & Medical

AI Digitizes Handwritten and Faxed Prescriptions

Summarizing Situation- 

An Australian healthcare provider sought to upgrade its prescription system, which relied on hard-to-read handwritten and faxed prescriptions. Manual digitization achieved only 60% accuracy, causing problems for staff and patients alike.

Business Challenges- 

1. Legibility and Interpretation
2. Medication Errors
3. Patient Data Privacy Concerns
4. Time-Consuming Review

Business Objectives- 

To convert handwritten and faxed prescriptions into digital format. This will make prescriptions easier to read and more accurate, reducing the chances of medical mistakes, and ultimately improving patient safety and healthcare quality.

Solution- 

The client collaborated with Softude, a technology company that specializes in developing modern healthcare solutions. Our experts digitized their fax-based prescription management system using AI. Here's a step-by-step overview of the process:

1. Data Collection and Training
2. Text Conversion
3. Content Analysis
4. Privacy Compliance

Solution Impact- 

• 90% accurate digital prescriptions
• Reduced risk of misinterpretation of prescriptions and medication errors
• Reduced cost associated with fax machines
• Time saved on clarifying prescriptions

PTE Success: AI-Driven Test Prep with 90% Accuracy
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PTE Success: AI-Driven Test Prep with 90% Accuracy
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$10001 to $50000
88 weeks
Education

AI-Powered PTE App

Client Background- 

English proficiency is essential for visa applicants in countries like Canada and Australia. High scores in tests like PTE or IELTS boost visa approval chances. Many face time and understanding challenges. The Language Academy in Australia addresses these with its AI-powered site. It offers personalized learning, test courses, materials, mock tests, instant feedback, and over 3500 practice questions to maximize success rates. Its AI provides instant, detailed feedback for improvement.

Business Requirements- 

The website was beneficial for students' test preparation, offering courses and video tutorials. However, it lacked an app to assess PTE test readiness. The client sought a mobile app to simulate real test scenarios, tailoring courses to each student's proficiency, strengths, weaknesses, and learning pace.

Solution- 

Softude developed a mobile-based practice application by harnessing the power of Artificial Intelligence. It offers PTE mock tests that simulate real test conditions, allowing students to familiarize themselves with the format, question types, and time limit. The application also has an intelligent scoring mechanism to help students instantly receive scores and track their progress in real-time.

Application Features- 
 

  1. Intelligent scoring
  2. Speech-to-text conversion
  3. AI Feedback on writing and speaking tests
  4. Result and performance comparison with other students
  5. Mock test scorecard and analysis
  6. Latest updated templates and exam prediction


Solution Impact-
 

  • 100K+ app downloads since its launch
  • 30,000+ registered users
  • 90-100% accuracy of the speech-to-text conversion
AI Voice Bot for Easy Daily Print Log Entries
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AI Voice Bot for Easy Daily Print Log Entries
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$0 to $10000
24 weeks
Industrial

AI Voice Bot for Easy Daily Print Log Entries

Client Background- 

A printing firm of 300+ staff faced inefficiencies from manually logging daily tasks. Workers from production to admin noted job times, quantities, materials, and client instructions in physical logbooks.

Business Requirements-

Significant hours wasted in text-based entry
Inaccurate job card records due to typing errors and data entry mistakes
Workers with low or medium levels of literacy were facing difficulty in logging daily work summaries due to task complexity

These challenges were delaying reporting, analysis, and decision-making.

Solution-

Softude introduced a hands-free, interactive multi-lingual voice-bot. It prompts workers with specific questions to efficiently gather necessary information. Designed for easy use, especially by those with lower literacy, it allows voice-command entries and includes voice recognition for secure access. Compatible with over 50 languages, it's available on mobiles and tablets.

Solution Impact- 

40% time saved in the daily log entry.
35% reduction in data entry errors with voice command feature.
30% reduction in administrative workload

VanMile
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VanMile
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$10001 to $50000
26 weeks
Transportation & Logistics

Saved 500 plus man working hours in a year through transforming manual processes and eliminating human intervention

Summarize the Situation

Mike Wang CEO at Vanmile offers moving and delivery of items with qualified helpers and their trucks to customers. He along with one employee were managing all the coordination through phone calls:

  • Customer -  Purchased item(s) pickup and delivery location, calculating service cost, negotiating cost, follow up with customer for releasing payment post-delivery etc.
  • Helper – Multiple calls to know helpers’ availability based on customer requirement, booking helper’s slot for pickup, follow up with helper on pickup and delivery date, releasing payment post delivery

Impact on Business

Drivers, Helpers, movers & packaging service professionals across USA were not having any medium to connect with clients.

95% of Mike’s time goes in phone calls and coordination with customer and helper. This was becoming one of the key challenges because he was unable to think about expanding business. He cannot handle more work as more work requires more time in coordination and follow up.

He left with two options either add team and increase operational cost or transform working through technology innovation that ease his life.   

Resolution

Understanding the challenge and its impact on Mike’s business, Systematix worked on designing and developing native mobile app for iOS and Android devices. This application connects Vanmile, its customer and qualified helpers in such a way, where

  • Customer chooses exactly what type and level of service required - Out of Pickup & One Man, Truck & Two Men, Two Men, Freight Truck
  • Upload the picture of the item
  • Gets the service cost information
  • Book the service though mobile application
  • Helper gets notification based on criteria selected by customer
  • Helper confirms service request based on availability
  • Pickup item on schedule date
  • Payment settlement automatically once item delivered

Resolution’s Results

Mike’s biggest relief was to get enough time to explore the possibility of expanding business reach

  • Total phone call time reduced from 5 hours to max 15mins per day
  • Automatic payment settlement among Vanmile, its customer and helper post item delivery
  • No conversation for negotiating cost with customer
  • Vanmile now able to provide quote for the service without looking at the items to be moved
  • Alert notifications system to customer and helper on various occasions helps all the partied updated

Client Testimonial

Saving my lot of time is one of the key achievements of the project. I really liked the way Systematix worked on this application and made my working hours more productive and life easy. Together, we have developed many features like reward point for helper, clicking and uploading items pictures, auto price calculation, helper experience sharing and letting Vanmile know extra expenses made during transporting items, are some of the excitements of the app. I strongly recommend Systeamtix for their work.  I appreciate their objective of getting ROI to client from the work they do. I wish them good luck and keep on working with them.

Mike Wang

CEO at Vanmile

LLAMACUBA
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LLAMACUBA
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$10001 to $50000
50 weeks
Telecommunication

LlamaCuba was struggling with their Mobile app. The relaunched new app, within just 30 working days witnessed higher user engagement, downloads and positive reviews

Summarizing Situation

Poor UI/UX, random application crashes, critical functional bugs were hampering the wide usage and popularity of Llamacuba application.

LLAMACUBA connects you with Family and Friends in Cuba, with superb quality and excellent competitive price in the market. The app allows users to call abroad using their mobile devices over Wi-Fi or mobile data. Pablo Bertuzzi, CTO at LlamaCuba was in a process to revamp their mobile application because of following challenges:

  • Poor user experience
  • Unappealing user interface
  • Application authenticity
  • Unexpected random crashes
  • Critical functional bugs

Impact on Business

LlamaCuba was unable to showcase the value of international calling at competitive rates, no call drop in low network connectivity, in the absence of well architected and easy mobile interface. Therefore, the major impacts were:

  • Delay in expansion plan
  • Dropping mobile app downloads
  • Higher uninstalls by existing users
  • Negative app reviews

Resolution

Pablo’s biggest concern was to re-launch this application mitigating all the challenges asap. His main criteria for selecting a vendor was, the one who can quickly rebuild this application and provide end-to-end services (Business analysis, Designing, Development and Quality Testing) and post launch support under one roof.  

Systematix took this task and redeveloped flawless application in just 30 working days. It was a native application development created for both iOS and Android devices. They were also looking to develop this new version in two languages English and Spanish.

Resolution’s Results

Pablo and LlamaCuba team could see following changes after the new app launch

  • Over 60000 downloads till date
  • Application rating changed from 1.5 stars to 3.5 stars
  • Application now up and running in 5 countries

Client Testimonial

We need to have a strong mobile app interface to make this application up and running for CUBA community around the globe. We were struggling with this and looking out for talented technology service provider who can support us in creating this native application for iOS and Android devices. The challenges were also hindering our expansion plan. We found Systematix proactive in every aspect of having proper communication, good project understanding, sharing proposal timely, quick and quality development meeting all deadline in 30 working days. It’s been a year now with Systematix where together we have added numerous features in the application and look forward to having long term meaningful relationship with them.

Pablo Bertuzzi

CTO at LlamaCuba

Softude Infotech Reviews

4.9 17 Reviews
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Brian Albery

Quality Programmers and Great Service!

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Review Summary

We have been working with Systematix for several years now. We are VERY pleased with the quality of their programmers. Beyond that the programmers are great PEOPLE. By that I mean they are friendly and we've developed a very good relationship with them over the years.

What service was provided as part of the project?

Software Development

Thanh Todd Trieu

Very satisfied customer

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000

Review Summary

Very satisfied experience with Systematic over the last 3+ years. They consistent provide fast responses and fair quotes.

What service was provided as part of the project?

Web Development