Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
GoodFirms helped SpaceBus get visibility and trust among new customers at the beginning of our journey.
Please introduce your company and give a brief about your role within the organization.
SpaceBus is a tech talent outstaffing company, and I’m Vadim Rozov, its founder and CEO. I’m responsible for general management and customer relations. SpaceBus supplies the enterprises in need of tech talent and expertise with perfectly tailored software development knowledge, hands, and competencies.
It works simple enough - we find, select, and recruit IT specialists and then, source them to the projects of our customers while making sure of the perfect expertise-necessity fit and cultural match.
SpaceBus is a digital-first company operating remotely and avoiding bureaucracy, micro, and middle-management. This is one of the practices that make our collaboration with our customers effective and transparent.
What is the story behind starting this company?
SpaceBus is a young company that was created in response to the urgent need of the organizations to support their operations during the post-covid period with high-end specialists and top-notch software.
The core idea behind SpaceBus is that, despite the global challenges, every mid-level developer can advance to the Senior level, and we help them along this path by developing personalized career advancement strategies and giving them an opportunity to work on the innovative and competitive projects of our customers.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We hire our developers in-house and double-check their skills and competencies before sourcing them to our customers. We also support their growth by providing opportunities for their skills boost and update, mentorship, code reviews, and the like.
How does your company differentiate itself from the competition?
We are highly focused on up-leveling the skills and knowledge of our developers to ultimately increase the value they can offer to our customers’ projects. We also source talents from less developed outsourcing destinations which, nevertheless, can promise a good price-value match. For example, we have already opened an office in Baku, Azerbaijan.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We serve enterprise-level customers, and since we are a young company, we are on the way to build long-lasting relations with them, helping our clients accomplish their business goals, grow and evolve with the support of our developers’ tech expertise and skills.
Please share some of the services that you offer for which clients approach you the most for?
Most of our customers reach out to us for team extension and virtual team augmentation services. Also, we have a set of on-demand services, for example, custom software development and one more special offer - eCommerce quick launch. A latter service is a good option for eCommerce business owners looking for an opportunity to quickly deploy a well-designed and technically powerful eCommerce platform.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We aim at providing each of our customers with an ultimate business value, and that’s why we assign a Dedicated Account Manager who helps our developers feel like a part of an organization they are working for remotely. Our rating at Good Firms is 5.
What kind of support system do you offer to your clients for catering to their queries and issues?
We assign a Dedicated Account Manager for each of the projects we power and support with our talents. A personal manager is available 24/7 for instant issue resolution. Our customers can also reach out to the Delivery Manager and COO anytime, plus we kindly encourage them to share their feedback and help us create better opportunities for their business growth.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We bill our customers proceeding from either the monthly salary of an engineer or based on the hourly rate depending on the actually worked hours. The customer can pay the next month, after the set of services is delivered and they are satisfied with an engineer's performance.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
As a rule, we serve the long-time projects that are planned for 6 months ahead and need a team of 5 tech talents at least. Nevertheless, we also encourage our potential partners to hire fewer people, make sure of their efficiency and project match, and proceed with setting more ambitious business goals and extending their team with our help.
What is the price range (min and max) of the projects that you catered to in 2020?
The min-max project budget in 2020 was $50,000 - $120,000.
Where do you see your company in the next 10 years?
We have several aspiring goals for the next 10 years. Firstly, we are planning to open 10+ offices in different parts of the world, partner with companies from Fortune 500, and hire at least 1000+ top tech talents.