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Call Center Outsourcing Solutions for Your Industry’s Unique Needs

SuperStaff is a comprehensive outsourcing solutions provider dedicated to delocalizing your workforce, reimagining your systems and model, and putting cost savings to work to grow your enterprise. Founded in 2009, we launched our suite of services with technical specialist offerings like programming, design, and information technology. We’ve since expanded to add customer-facing services like customer support, and more recently, recruitment support. Led by a team of experts in outsourcing, we understand both the day-to-day challenges of business and how to address them as part of the big picture to support growing companies. Because successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service.

Philippines Philippines
Philippines 9F 6780 Building, Makati, Metro Manila 1226
4156517494
< $25/hr
250 - 999
2009

Service Focus

Focus of BPO Services
  • Customer Service - 100%

Industry Focus

  • Healthcare & Medical - 25%
  • Transportation & Logistics - 15%
  • Manufacturing - 10%
  • Other Industries - 10%
  • Automotive - 5%
  • Real Estate - 5%
  • Retail - 5%
  • E-commerce - 5%
  • Insurance - 5%
  • Other - 15%

Client Focus

80% Small Business
20% Medium Business

Detailed Reviews of SuperStaff

4.5 2 Reviews
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  • BPO Services
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Anonymous
Posted 7 months ago

SuperStaff feels like part of our team, providing smooth, support that keeps us moving forward.

Working with SuperStaff has been a game-changer. Their proficiency in customer support and back-office solutions has brought efficiency and consistency to our workflows. With their proactive approach and industry insight, they’ve seamlessly integrated with our team — not just as a service provider, but as a true strategic partner.

What was the project name that you have worked with SuperStaff?

BPO Project

What service was provided as part of the project?

BPO Services

What is it about the company that you appreciate the most?

What I liked the most about SuperStaff is their ability to seamlessly integrate with our team, consistently delivering reliable support while understanding the unique needs of our business.

What was it about the company that you didn't like which they should do better?

If I had to point out one area for improvement, it would be the occasional delays in communication during peak periods — though these were rare and quickly addressed once raised.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Financial & Payments
Anonymous
Posted 7 months ago

Reliable, professional, and consistent—SuperStaff has strongly supported our growth journey.

Reliability. Outsourcing key company functions can be a frightful thing. The team at SuperStaff is reliable and always looking for ways to help you improve your business.

What was the project name that you have worked with SuperStaff?

Business Process Outsourcing

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our project involves a long-term partnership with SuperStaff to support key operational functions as our company scales. Over the past two years, SuperStaff has provided highly professional and reliable talent, seamlessly integrating with our internal team. Their support has been essential in maintaining service quality during periods of growth. One of their team members, Marj, has delivered exceptional value, contributing to improved efficiency and continuity in our operations. This collaboration remains a strategic component of our business expansion.

What is it about the company that you appreciate the most?

What we’ve valued most about SuperStaff is their unwavering professionalism, reliability, and ability to seamlessly integrate with our team, consistently delivering high-quality support that aligns with our evolving business needs.

What was it about the company that you didn't like which they should do better?

While our overall experience with SuperStaff has been very positive, like any growing partnership, there have been occasional challenges with aligning on timelines or expectations, but these were always addressed promptly and professionally.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Healthcare & Medical