Deepak Chugh
Posted on Aug 05, 2020
TechnoScore
1 Review
Verified
Dependable Outsourcing Since 1999
When it comes to quality IT solutions, TechnoScore a division SunTec India is second to none. We are an end-to-end solutions provider for web and mobile apps solutions. Since our inception in 1999, we have been offering reliable solutions to the clients around the globe. With around 18 years of experience in rendering quality solutions, we know the perfect way to capture the true essence of your business for a strong online presence.
We excel in complete IT solutions including Data solutions, eCommerce, ePublishing, Mobile & Web Solutions, Photo Editing services and Digital marketing solutions. Just brief your requirement and leave the rest to us.
India
Floor 3, Vardhman Times Plaza Plot 13, DDA Community Centre,
Delhi,
Delhi
110 034
< $25/hr
50 - 249
1999
Industry Focus
- E-commerce - 30%
- Advertising & Marketing - 10%
- Business Services - 10%
- Education - 10%
- Real Estate - 10%
- Consumer Products - 5%
- Financial & Payments - 5%
- Healthcare & Medical - 5%
- Designing - 5%
- Transportation & Logistics - 5%
- Retail - 5%
Client Focus
70% Small Business
29% Medium Business
1% Large Business
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Executive Interview of TechnoScore
Murli Pawar
VP Technology
Please provide your feedback on how Goodfirms has contributed to increasing your visibility among potential clients.
Goodfirms has played a pivotal role in enhancing TechnoScore’s visibility by providing a trusted platform where our expertise, client reviews, and portfolio are showcased. The platform’s rigorous evaluation process and detailed profiles have helped us build credibility with potential clients, especially those seeking reliable and proven software development partners.
This exposure has led to a steady increase in inquiries and conversions, particularly from businesses looking for tailored, high-quality solutions.
Please introduce your company and describe your role within the organization.
TechnoScore is a software development company with 25+ years of IT industry experience; we specialize in creating custom solutions, web and mobile applications, and digital transformation services. With over two decades of experience, we’ve built a reputation for delivering innovative, scalable, and future-ready solutions.
As a VP of Technology, my role involves strategic planning, overseeing client engagements, ensuring project delivery excellence, and fostering a culture of innovation and collaboration within the team.
As a VP of Technology, my role involves strategic planning, overseeing client engagements, ensuring project delivery excellence, and fostering a culture of innovation and collaboration within the team.
My focus is on aligning our efforts with client goals and driving long-term success for both our clients and our team.
What inspired the founding of your company, and what is the story behind its inception?
TechnoScore was founded with a clear vision: to empower businesses with technology that drives growth and efficiency. I noticed that many companies struggled to find software solutions that were both scalable and tailored to their unique needs. This gap inspired me to design solutions that not only deliver on the latest technology but also prioritize client success and long-term partnerships.
Starting with a small team and a big vision, we’ve grown into a trusted partner for businesses across industries, helping them achieve their goals through technology.
What are the core values and principles that drive your company's culture, and how do you ensure alignment with these values across your team?
Our core values are innovation, integrity, transparency, and a client-first approach.
These principles guide everything we do, from project execution to team interactions. We ensure alignment by fostering open communication, conducting regular training sessions, and recognizing employees who embody these values.
Additionally, we have a structured feedback mechanism to address any gaps and reinforce our shared vision. For example, we hold regular town halls where team members can share ideas and feedback, ensuring everyone feels heard and valued.
These principles guide everything we do, from project execution to team interactions. We ensure alignment by fostering open communication, conducting regular training sessions, and recognizing employees who embody these values.
Additionally, we have a structured feedback mechanism to address any gaps and reinforce our shared vision. For example, we hold regular town halls where team members can share ideas and feedback, ensuring everyone feels heard and valued.
Can you highlight some of the key achievements or milestones your company has accomplished since its inception?
Some of our key milestones include:
- Successfully delivering over 6K projects globally across diverse industries, including healthcare, retail, finance, and education.
- Achieving a client retention rate of over 98%, reflecting our commitment to quality and satisfaction.
- Expanding our team to include top-tier talent with expertise in emerging technologies like AI, blockchain, and IoT.
- Being recognized as a top software development company on platforms like Goodfirms and TopDevelopers, validates our expertise and dedication.
Could you explain your company's business model? Do you primarily operate with an in-house team or utilize third-party vendors/outsourcing?
TechnoScore operates with a 100% in-house team of skilled professionals and no freelancers, ensuring complete control over quality and timelines. This approach allows us to maintain consistency and deliver solutions that align with our clients’ unique requirements.
How does your company differentiate itself from competitors in the industry?
We differentiate ourselves through our client-first approach, transparency, technical expertise, and commitment to delivering tailored solutions. Unlike many competitors, we take the time to understand our clients’ unique challenges and goals, ensuring that our solutions are not only effective but also aligned with their long-term vision. Our focus on transparency, timely delivery, and post-launch support further sets us apart.
For example, we provide detailed project roadmaps and regular updates with a feedback loop in place to keep clients informed & satisfied at every stage.
How would you describe the dynamics within your team, and how do you foster collaboration and teamwork to achieve common goals?
Our team dynamics are built on trust, respect, and a shared passion for technology. We foster collaboration through agile workflow, regular brainstorming sessions, and cross-functional teamwork. Tools like Teams/Slack, Jira, and Trello help streamline communication, while team-building activities and recognition programs keep morale high.
For instance, we organize monthly hackathons where team members can collaborate on innovative projects, fostering creativity and teamwork.
What measures do you take to support the professional development and growth of your employees? Do you offer training programs or opportunities for skill enhancement?
We prioritize employee growth through continuous learning opportunities, including certifications, workshops, and access to online courses. We also encourage knowledge sharing through internal tech talks and hackathons. Additionally, we provide clear career progression paths and mentorship programs to help employees achieve their professional goals.
For example, we have a special in-house mentorship program where senior team members mentor junior developers, fostering a culture of learning and growth.
Could you share a notable success story or case study that exemplifies the impact your company has had on a client's business?
One of our most impactful success stories involves the implementation of an AI-powered search and recommendation engine for a global bathroom and lighting solutions company. This client, operating in 55+ countries and catering to luxury, premium, and value segments, faced significant challenges with their site search experience. Only 10-15% of users searching for products were converting into purchases, and irrelevant search results were costing them potential sales.
To address these issues, we developed a custom AI-powered product discovery engine with natural language processing (NLP) capabilities. The solution included:
To address these issues, we developed a custom AI-powered product discovery engine with natural language processing (NLP) capabilities. The solution included:
- Search AI: Enabled real-time auto-suggestions, improved search relevance, and personalized results based on user intent.
- Recommendation AI: Enhanced user engagement by providing intelligent cross-sell and upsell recommendations, increasing basket size and average order value.
- Data Enrichment: Enriched product catalogs with additional attributes, metadata, and user data to improve search accuracy and personalization.
The results were transformative:
- 72% higher user search-to-conversion rate
- 80% improvement in search results accuracy
- 30% of conversions driven by intelligent cross-sell and upsell recommendations
- 57% higher product listing click-through rate
Additionally, the solution was deployed in just 3 months, delivering a seamless and personalized search experience that significantly improved customer satisfaction and revenue. This case study exemplifies how our AI-driven solutions can address complex challenges and deliver measurable business impact.
Additionally, the solution was deployed in just 3 months, delivering a seamless and personalized search experience that significantly improved customer satisfaction and revenue. This case study exemplifies how our AI-driven solutions can address complex challenges and deliver measurable business impact.
What industries do you primarily cater to, and do you have a significant percentage of repeat clients? If so, what is the ratio of repeat clients?
We primarily cater to industries such as healthcare, retail, finance, education, and logistics. Our repeat client ratio stands at an impressive 98%, a testament to the trust and satisfaction we’ve built over the years. Many of our clients return to us for additional projects or to scale their existing solutions, which speaks volumes about the value we deliver.
What initiatives does your company undertake to foster innovation and stay at the forefront of industry trends? Do you invest in research and development projects?
We foster innovation by dedicating resources to R&D and exploring emerging technologies like AI, blockchain, and IoT. We encourage employees to experiment with new ideas, and we regularly participate in industry conferences and hackathons to stay ahead of trends.
For example, we recently developed a proof-of-concept for a blockchain-based supply chain solution, which has garnered significant interest from our clients.
Please share some of the most sought-after services that clients approach your company for.
Clients frequently seek our expertise in:
- Custom software development tailored to their unique needs.
- Mobile and web app development with a focus on user experience.
- UI/UX design and prototyping to create intuitive interfaces.
- Digital transformation and cloud migration to modernize their operations.
- AI and machine learning solutions to drive data-driven decision-making.
How do you build and maintain strong relationships with your clients, and what mechanisms do you have in place for gathering and acting upon client feedback?
We build relationships through open communication, personalized solutions, and consistent delivery of value. Feedback is gathered via surveys, regular check-ins, and post-project reviews. We act on this feedback by implementing improvements and ensuring clients feel heard and valued.
For example, we have a dedicated Client Success Team that works closely with clients to address their concerns and ensure their satisfaction.
How has your company adapted to changes and challenges in the business landscape, and what strategies have you employed to ensure resilience and sustainability?
We’ve adapted by embracing agile methodologies, diversifying our service offerings, and investing in employee upskilling. During challenging times, we focus on cost optimization, client retention, and exploring new markets to ensure resilience and long-term sustainability. For instance, during the pandemic, we quickly pivoted to offer remote collaboration tools and solutions, helping our clients adapt to the new normal.
What payment structure do you typically follow when billing clients? Is it Pay per Feature, Fixed Cost, or Pay per Milestone (phases, months, versions, etc.)?
We offer flexible payment structures tailored to client needs, including Fixed Cost, Pay per Milestone, and Pay per Feature. This flexibility ensures transparency and aligns with the client’s budget and project requirements. For example, for long-term projects, we often use a Pay per Milestone model, which allows clients to manage their budgets effectively.
Do you accept projects that meet your basic budget requirements? If yes, what is the minimum budget requirement? If no, what is the minimum budget you have worked with in the past?
Yes, we accept projects that meet our basic budget requirements. Our minimum budget requirement typically starts at $5,000, though we’ve worked on smaller projects during the initial stages of our growth. We believe in providing value at every budget level, ensuring that even smaller businesses can benefit from our expertise.
Can you provide an overview of the price range (minimum and maximum) of the projects your company worked on in 2024?
The cost of our projects varies significantly based on factors such as scope, complexity, and specific requirements. For instance, a custom e-commerce platform for a retail client would typically involve a different level of investment compared to a mobile app MVP, given the differences in scale and functionality.
Our team works closely with each client to define a project plan and budget that aligns with their goals. The final pricing is always customized, and we ensure transparency throughout the process to deliver solutions that provide the best value and impact for their business.
What technological capabilities does your company possess, and are there any ongoing or planned investments in technology infrastructure or tools to enhance your services?
We possess expertise in AI, ML, IoT, blockchain, cloud computing, and more. We are continuously investing in advanced tools, infrastructure, and training to enhance our capabilities and deliver cutting-edge solutions. For example, we recently upgraded our development environment to support faster prototyping and testing, enabling us to deliver solutions more efficiently.
Where do you envision your company in the next 10 years? What are your long-term goals and aspirations for growth and development?
In the next decade, we envision TechnoScore as a global leader in software development, known for innovation, excellence, and client success. Our long-term goals include expanding our global footprint, diversifying our service offerings, and contributing to transformative technological advancements that shape the future. We aim to be at the forefront of emerging technologies, helping businesses navigate the digital landscape with confidence.