TECHVED CONSULTING

A Leading Insurance Company

We created an easy to use Insurance buying and servicing journey to boost the conversion rate and customer satisfaction ratio.

Problem Statement

To reduce the drop-out rate and make the Insurance buying journey easy to use for users. Also, to make a user-centric journey for all stages.

Understanding business Eco-system and users need

From User Analyses to Brainstorming Sessions and Ideation, we narrowed down key areas that needed to be addressed from the user perspective.

1. Lengthy buying and claim process

2. Too many clicks to reach the end goal

3. Outdated digital space with a lagging journey

4. Users were not frequent with their interaction with the digital platform

We pinned down the required remedy for business and users

We created visually appealing designs which were intuitive and gave the digital platform a new fresh look and feel: Intuitive Designs

With our expertise, we simplified the navigation and created an easy to use Insurance journey: Seamless Journey

We designed the app keeping the needs and requirements of the target audience in mind: User-centric Approach.

Our Redefining impact

This insurance platform turned out to be a one-stop app for all insurance needs

We simplified the entire experience which enhanced the customer satisfaction ratio which further resulted in better user engagement and positive word of mouth referrals.

With our expertise there was an incredible increase in the conversion rate. Also, there was a noticeable decrease in the drop-out rate which was a great win for the company.