Text

Text — AI Customer Service

Text is an AI customer service platform that combines an AI Agent, Live Chat, and a Help Desk to help businesses resolve support faster, capture more leads, and generate revenue from conversations.
Most customer service platforms focus only on ticket resolution. Text is built around a different idea: your support conversations are one of your biggest untapped sales channels.

With Text, businesses can automate customer support, proactively engage website visitors, recover abandoned carts, qualify leads, and route high-intent conversations to the right team - all from one platform.

Key Features

🤖 AI Agent

• Trains automatically on your website, help center, PDFs, product catalog, and knowledge base
• Resolves FAQs, returns, and order status inquiries 24/7
• Detects purchase intent and engages shoppers proactively
• Sends interactive responses including product cards, carousels, quick replies, and buttons
• Supports multilingual conversations with built-in translation
• Fully customizable tone, personality, and response style
  

💬 Live Chat & Visitor Tracking

• See who is currently on your website and what they are browsing
• Trigger proactive conversations before visitors leave
• View customer history, cart contents, and previous interactions in real time
• Seamless AI-to-human handoff with full conversation context
  

🧠 AI Copilot for Agents

• Real-time reply suggestions
• AI-generated chat summaries
• Instant access to relevant knowledge base content
• Helps agents respond faster and maintain consistent quality
  

⚡ Custom Skills & Automation

• Create AI behaviors using plain-language instructions
• Qualify leads, issue discounts, route VIP customers, schedule meetings, and more
• No coding or developer resources required
• Trigger actions automatically based on customer intent
  

📩 Omnichannel Help Desk

Manage conversations from:

• Website chat
• Email
• WhatsApp
• Messenger
• Instagram
• SMS

Features include:

• Automatic tagging and routing
• SLA tracking
• Priority levels
• Internal notes
• Escalation workflows
• Customer satisfaction tracking

📈 Revenue & Performance Reporting

Track:

• AI resolution rates
• CSAT
• Response times
• Agent performance
• Revenue influenced by conversations
• AI-assisted vs. fully automated interactions

Integrations

Text integrates with:

• Shopify
• WooCommerce
• HubSpot
• Slack
• Mailchimp
• WordPress
• Webflow
• And more

No-code workflows and webhook support make it easy to automate follow-ups, routing, CRM updates, and lead management.

Why Businesses Choose Text

• Turn support conversations into revenue opportunities
• Reduce response times with AI automation
• Improve customer satisfaction across every channel
• Recover abandoned carts automatically
• Scale support without increasing headcount
• Combine AI and human support in one workspace

Trusted by 35,000+ businesses worldwide, including PayPal, IKEA, Sephora, Mercedes-Benz, Unilever, and Wembley Stadium.

Plans start at $19/month with a 14-day free trial. No credit card required.