Please introduce your company and give a brief about your role within the organization.
My name is Sheikh Asif an Entrepreneur from Kashmir and CEO & Founder of Thames Infotech a Manchester-based web design and web development agency, providing fresh, creative digital services to businesses who want to grow online.
Focusing on results, we use our technical skills and industry insight to help you meet your digital goals. Whether that’s lowering your bounce rate with interactive web design or bringing brand new traffic and income streams to your website.
What is the story behind starting this company?
To help customers make their businesses online and to guide them through the whole process was the main motto.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We don’t have much outsourcing. We usually have a model in-house team of 32 members who work as a family altogether. We do outsourcing only when we have a workload and hire some more freelancers.
How does your company differentiate itself from the competition?
That is the only thing our company mostly focuses on. We have our own team so there are lesser chances of dis credibility. We provide 24/7/365 service. Moreover, customer satisfaction remains our main priority. We offer a friendly environment to our clients. There is huge transparency with our clients and it takes a maximum of 15 days to deliver a project.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We target small and medium industries mostly. Our customers are repetitive as we do business in almost every industry whether it would be a restaurant, hotel, consultancy, schools, or any service provider or have to make an eCommerce site.
Please share some of the services that you offer for which clients approach you the most for?
We are specialized in web designing, web application development, digital marketing, eCommerce application development, multimedia solutions, content writing, graphic designing, personal branding, PR, and much more.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
When it comes to customer satisfaction we rate ourselves 5 out of 5, which is same for the google too. Our company mostly focuses on customer satisfaction. We provide 24/7 service and a friendly environment to our clients.
What kind of support system do you offer to your clients for catering to their queries and issues?
Our clients can reach us through different social media platforms like WhatsApp, Instagram, Skype, LinkedIn or can simply mail us or use a direct voice call. We remain always available to provide services to our clients.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We always follow a fixed cost. We ask for requirements and then bill our clients.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Absolutely not, we do not take in projects which meet our basic budget requirements. We have so far worked for a minimum of 200 GBP and a maximum of 50000 GBP or more...
What is the price range (min and max) of the projects that you catered to in 2020?
We had a price range of a minimum of 500 pounds and a maximum of 9500 pounds for the year 2020.
Where do you see your company in the next 10 years?
We will extend our offices to other countries like Australia, New Zealand, Dubai, Qatar, Saudi, etc. We will provide employment to more people and meanwhile improve our working skills.