Trango Tech

Helpp

Helpp is a standardized platform pillared upon an ideology of customer obsession specifically devised to provide customers with ease and convenience so they can get their time back for themselves and spend it with their loved ones. Helpp shapes customer obsession by assisting them in saving time, effort, money, and responsibility. high-performance culture.

CHALLENGES

Helpp Technologies wanted a complete solution including Mobile apps, website, and backend focused on the facilitation of home services. For Helpp Technologies specific and unique nature of requirements, we built a custom solution for Helpp.

Below we have listed some of the challenges:

• Automation of in-home. The home services sector is highly complex and it is a challenge to build and operate a platform that has various market verticals working seamlessly on it. It's a lot more complex, you have multiple categories and every service is different. For example, the pricing of various services is unknown and it is a challenge for us to pull the right prices for customers. This is a constant evolution journey that requires internal teams to be heavy on modeling and designing systems really well. We build all the technology needed in-house through our team of engineers.
• Different domains of home services under one solution acted as a challenge as the business had the vision to connect all home services under one roof.
• Order fulfillment and assigning orders to the partners to get the correct orders to customers by the promised due date at the lowest possible cost.
• Users are hesitant to let the partners enter without having a solid background check and verification.

SOLUTIONS

Our development and marketing teams met a hefty collaboration, resulting in a user-friendly app, that contained each partner's operation times and other helpful details to aid users in placing orders. To enable accurate location mapping, we integrated the app with Google’s user-centric APIs. This ensured a smooth and seamless user journey, every step of the way.

• Automated order booking system through the Mobile App (Android & iOS) and Website through which your website and on the mobile app, guests will be able to self-book and pay through your website, or other channels, while giving you the best tools to run and scale your operation.

• Automated order fulfillment system was integrated which eased up the manual process of order processing and fullfillment for the users.

• Product/Services management system through the backend enabled the company to schedule its operations based on daily updates

• Intelligent algorithm and Geo fence-based order assignments to partners which trigger an action when a device enters a set location.

• Intelligent Algorithm based order time scheduling system according to available resources

• Location-based pricing is a pricing strategy that provides different prices for services depending on where they're being provided.

• Partners Payroll/Commission management to help manage and track the commissions and payroll Partners earn by accommodating services.

• Automated Partner induction system which is continuously monitoring partners' performance during probation.

• Automated partner exit system which involves partner performance/efficiency related to different parameters being monitored automatically.

• HRMS which performed as s portal for employees including their attendance, payroll, and OPD.​

SYSTEMS

• Mobile applications Android(Kotlin) and iOS(Swift and x-Code) for customers.

• Android app for Partner

• Website (Laravel PHP)

• HRMS

• Automated order fulfillment system

• Helpp App integrated with HBL mobile and Konnect app

RESULT​

The fully customized solution we have created are driven by a highly engaging user interface and easy and fast support service integration. True to its purpose, Helpp is a user-friendly app that helps you take care of all the house chores without worrying to go out of the way.

With our help of technology, 18000+ customers have registered till now from zero and continue increasing along 23000+ orders have been booked and fulfilled successfully till now from zero and continue increasing.

Shifaam

Shifaam.com enables doctors and patients to conduct video appointments, schedule lab tests, deliver medication and provide first-aid on childhood epilepsy through a helpline, all from the safety and comfort of the home. Shifaam is simple to use and offers complete functionality via the website (desktop/mobile) as well as the android & iOS apps. You can now book appointments with ease using your credit card or choose from multiple payment methods.

CHALLENGES

Trango Tech has aided Shifaam in overcoming its day-to-day challenges. This software as a solution is the need of the time. It has made onboarding of healthcare professionals onto the virtual platform and online appointments extremely convenient and accessible.

SOLUTIONS

Before Covid, medical technologies were struggling to survive. However, the postCovid era marked a turning point for these technologies, allowing video consultations between patients and medical professionals.

• RPM - Remote patient monitoring - was made available to help patients and doctors communicate more effectively. Within these, examinations for the heart rate, blood pressure, weight and blood sugar were given. For real-time information, an add-on function that allows patients to make reports has also proved beneficial.

• The evaluation of patient data in bulk is performed using artificial intelligence (AI). As part of the solution, doctors were given options for treatment plans and diagnoses based on the medical histories of the patients.

• By bridging the gap and enabling quick and effective video calling,Twilio was used to link doctors and patients.

• The maintenance of Electronic Medical Records is maintained through this solution.

SYSTEMS

• HRMS (Employee Payroll etc)

• Native Apps (iOs Android)

RESULT

Shifaam's goal is to enable patients to stay in touch with their doctors from anywhere. With the help of virtual web solutions, patients are empowered to choose from multiple specialities, specialists and connect from anywhere at anytime. Currently, Shifaam ranks amongst the top telemedicine platforms.

OAKS

A clothing brand started back 8 years ago by Star textile mills, offering a fashionable yet the most comfortable and long-lasting cloth to wear in four seasons. Oaks opt for a brick-and-mortar business model from the beginning. Where stores were less challenging e-commerce as the market they were penetrating is the most unpredictable.

CHALLENGES

As Oaks is an e-commerce apparel brand, the biggest challenge was a fully optimized and excellent user experience avoiding load speed issues and lack of security authentication and trust marks. We made sure throughout the whole process that Oaks was delivered with an optimized e-commerce platform backed with Laravel which was best suited for this type of customized heavy website.

SOLUTIONS

Trango Tech team not only developed and delivered the customizations Oaks had in mind but also suggested a number of enhancements to the site’s shopping experience, after conducting an in-depth audit of the site’s performance and user experience. 

SYSTEMS

• Contact Centre Solution (call center) calls for all the orders to be verified in 3 points, first verification is on the name, the second is on the address and the third is the product they have selected.
• Backend custom dashboard showing sales, trends, revenue, and growth.
• Warehouse management system (Inventory management through WMS, Inbounding, and outbounding of products, the assortment of the product).

RESULT

By adding our expertise we have provided our client with Payment modules, a fresh way to look at numbers via the dashboards. With the help of a marketing survey, we have identified the demographics of potential customers like age, location, behavior, and interest.

Which has led them to grow ~26X more than before us. The Tri-outsource delivery mechanism helped them to deliver in 24hrs in some cities and 48hrs in most of the cities. WMS barcode verification has reduced the wrong article dispatching to ~ 0.5% and cancellation of orders has dropped to ~50%.

KHAITY
A farms-to-business technology platform committed to empowering farmers by providing efficient Ai-based end-to-end solutions. Khaity aspires to build an ecosystem that prioritizes farmers and provides them with the financial independence they deserve.

CHALLENGES
The major concern with the app was to make it simple enough for farmers to use on a regular basis. The features and functions of the app were required to represent the needs of the niche and offer them unmatched value.

SOLUTIONS
With a simple and intuitive user interface and a visually rich experience, we have designed and built the Khaity app to provide users valuable experience. We have also offered impeccable ease for farmers with a seamless and well-planned user journey.

RESULT
This app is very advanced for its industry and it enables farmers to get ahead of the ineffective conventional practices and revolutionize farming for more productive results and personalized experience.