Lead the shift with AI-driven solutions

At Trigent, we build and deliver scalable software that helps companies offer flawless customer experiences, drive efficiency, and lead the market, either with new products built from scratch or re-factor current investments with a modern tech stack. We automate the enabling software development processes like DevOps, QA, and cloud infrastructure with AI-assisted solutions.

Whether you’re a startup shaping your MVP, a scale-up accelerating growth, or an enterprise modernizing legacy systems, we help you execute faster by leveraging Trigent AXLR8 Labs, our innovation framework that accelerates product engineering, streamlines integration, and shortens release cycles.

United States

2 Willow Street, Suite #201, Southborough, Massachusetts 01745

+1.508.779.6743

Why Trigent Software, Inc?

AI-first Product Engineering Expertise
Scalable custom software solutions
GCC ready AI - Build, operate and Transfer

Service Focus

Focus of Web Development

ASP.NET - 20%
HTML - 20%
HTML5 - 20%
Wordpress - 10%
Drupal - 10%
PL/SQL - 10%
NextJS - 10%

Industry Focus

Consumer Products - 10%
Financial & Payments - 10%
Healthcare & Medical - 10%
Information Technology - 10%
Manufacturing - 10%
Real Estate - 10%
Transportation & Logistics - 10%
Retail - 10%
Startups - 10%
Insurance - 10%

Client Focus

25% Small Business

50% Midmarket Business

25% Enterprise

AI Tools & Purpose

ChatGPT

AI automation for content and workflows

Claude

Advanced reasoning for enterprise analysis

Gemini

Multimodal AI for data & productivity for workspa

Perplexity

Real-time AI search and research

GitHub Copilot

AI code generation for developers

Cursor

AI-powered IDE for faster development

Replit

Cloud-based collaborative code development

Microsoft Copilot

AI productivity across enterprise workflows

Azure OpenAI

Enterprise GPT via Microsoft cloud

Databricks

Unified data and AI engineering platform

Google Vertex AI

MLOps and AI deployment on GCP

Review Analytics of Trigent Software, Inc

15
Total Reviews

4.9/5
Overall Rating

10
Recent Reviews

What Users Say

Critical software development partner delivering dependable and business-driven solutions.

Doug Oppenheimer, COO at HD Fleet

Reliable cloud migration and software development support with consistent delivery.

Warren Bailey, CTO at PG Calc

Reliable regression testing support with a committed and stable team.

Tammy Tenney, VP of Software Delivery at Newforma Inc.

Professional and reliable application testing support for healthcare platforms.

Cyrus Patel, Lead QA Engineer at Rally Health

Reliable software development and API integration partner with strong technical expertise.

Greg Kilgour, Carrier Integrations Manager at Trimble Inc.

What Users Like The Most

Trigent Software's people know what they're talking about, so it's worth considering their suggestions.
They were responsive.
They have a good escalation chain, which allows matters to get sorted right away.

What Users Like The Least

There have been no major concerns during the engagement. The collaboration and technical guidance have been consistently valuable.
There were no significant concerns during the project. Additional proactive recommendations could further strengthen the partnership experience.
There were no major concerns during the engagement. The overall collaboration experience has been very positive.

Detailed Reviews of Trigent Software, Inc

4.915 Reviews

Doug Oppenheimer, COO at HD Fleet

Posted 2 weeks ago

Critical software development partner delivering dependable and business-driven solutions.

The team has consistently delivered reliable custom software development support throughout the engagement. Their technical expertise, responsiveness, and commitment to understanding business requirements have played a significant role in supporting our operational and growth objectives. Communication has been smooth, project execution has remained consistent, and the team has demonstrated a strong ability to deliver scalable and dependable solutions. Overall, the partnership has become an essential part of our business success.

What was the project name that you have worked with Trigent Software, Inc?

Software Development for Transportation Technology Company

What service was provided as part of the project?

Software Development

Describe your project in brief

The project involved custom software development services for a transportation technology company. The engagement focused on building and enhancing core business applications, improving operational efficiency, and supporting scalable technology solutions critical to the company’s ongoing business operations.

What is it about the company that you appreciate the most?

If we didn't have them, we wouldn't be in business.

What was it about the company that you didn't like which they should do better?

There have been no major concerns throughout the engagement. The collaboration has been highly valuable and dependable.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$200000+
In Progress
Transportation & Logistics

Warren Bailey, CTO at PG Calc

Posted 2 weeks ago

Reliable cloud migration and software development support with consistent delivery.

The team has consistently delivered dependable cloud migration and custom software development services throughout the engagement. Their structured project management approach, technical expertise, and ability to deliver within targeted timelines have contributed significantly to the success of our initiatives. Communication has been clear and collaborative, and the team has adapted well to evolving technical and business requirements. Overall, the partnership has provided long-term value and operational reliability.

What was the project name that you have worked with Trigent Software, Inc?

Cloud Migration Services for Giving Software Company

What service was provided as part of the project?

Software Development, Cloud Computing Services

Describe your project in brief

The project involved cloud migration and custom software development services for a giving software company. The engagement focused on modernising infrastructure, improving system scalability, and supporting business-critical applications through efficient cloud consulting and software engineering support.

What is it about the company that you appreciate the most?

They do a good job of completing tasks within a two-week target.

What was it about the company that you didn't like which they should do better?

There have been no significant concerns during the engagement. The overall collaboration and delivery consistency have been very positive.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$50001 to $200000
In Progress
Financial & Payments

Tammy Tenney, VP of Software Delivery at Newforma Inc.

Posted 2 weeks ago

Reliable regression testing support with a committed and stable team.

The team has consistently provided dependable regression testing services throughout the engagement. Their commitment, technical expertise, and ability to maintain continuity within the team have contributed significantly to the quality and stability of our software releases. Communication has been professional and proactive, and the team has integrated smoothly with our internal workflows. Overall, the engagement has delivered strong value and dependable quality assurance support over the long term.

What was the project name that you have worked with Trigent Software, Inc?

Regression Testing for Project Implementation Software Co

What service was provided as part of the project?

Testing Services

Describe your project in brief

he project involved regression testing services for a project implementation software company to ensure software stability, functionality, and release quality across ongoing product updates. The engagement focused on maintaining application reliability, identifying defects early, and supporting efficient quality assurance processes.

What is it about the company that you appreciate the most?

I'm impressed by Trigent's commitment. Their turnover rate's low.

What was it about the company that you didn't like which they should do better?

There have been no major concerns during the engagement. The overall experience working with the team has been very positive.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$200000+
In Progress
Real Estate

Cyrus Patel, Lead QA Engineer at Rally Health

Posted 2 weeks ago

Professional and reliable application testing support for healthcare platforms.

The team has consistently delivered dependable application testing services throughout the engagement. Their attention to quality, responsiveness, and collaborative approach have helped improve software stability and streamline QA processes. Communication has remained clear and professional, and the team has worked effectively alongside internal stakeholders to address testing requirements and ensure smooth project execution. Overall, the engagement has been highly positive and valuable to our quality assurance initiatives.

What was the project name that you have worked with Trigent Software, Inc?

Application Testing for Healthcare Company

What service was provided as part of the project?

Testing Services

Describe your project in brief

The project involved comprehensive application testing services for a healthcare company to improve software quality, reliability, and overall system performance. The engagement focused on ensuring stable application functionality, identifying defects efficiently, and supporting quality assurance processes across healthcare platforms.

What is it about the company that you appreciate the most?

They foster a professional and friendly environment.

What was it about the company that you didn't like which they should do better?

There have been no significant concerns during the engagement. The team has maintained a positive and professional working relationship throughout the project

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$50001 to $200000
In Progress
Healthcare & Medical

Greg Kilgour, Carrier Integrations Manager at Trimble Inc.

Posted 2 weeks ago

Reliable software development and API integration partner with strong technical expertise.

The team has consistently provided dependable software development and application testing support throughout the engagement. Their technical expertise, problem-solving abilities, and collaborative approach have helped streamline carrier integrations and improve overall system performance. Communication has been clear and proactive, and the team has demonstrated a strong understanding of project requirements and industry challenges. Overall, the partnership has delivered significant value and continues to support our operational goals effectively.

What was the project name that you have worked with Trigent Software, Inc?

Software Dev & API Integrations for Logistics Company

What service was provided as part of the project?

Software Development, Testing Services

Describe your project in brief

The project involved custom software development and API integration services for a logistics company. The engagement focused on enhancing carrier integration capabilities, improving operational efficiency, and supporting scalable system connectivity through reliable software solutions and testing support.

What is it about the company that you appreciate the most?

Trigent Software's people know what they're talking about, so it's worth considering their suggestions.

What was it about the company that you didn't like which they should do better?

There have been no major concerns during the engagement. The collaboration and technical guidance have been consistently valuable.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$50001 to $200000
In Progress
Transportation & Logistics

Norman Goh, Marketing, Experience & Systems VP at CanPrev

Posted 2 weeks ago

Effective business process improvement support with excellent issue resolution and communication.

The team delivered dependable custom software development support focused on improving operational processes and system efficiency. Their structured communication, responsiveness, and ability to quickly address concerns contributed significantly to the success of the engagement. The collaboration has helped streamline workflows and improve overall business operations. Timelines were managed effectively, and the team maintained a professional and solution-oriented approach throughout the project.

What was the project name that you have worked with Trigent Software, Inc?

Business Process Improvement for Health Products Firm

What service was provided as part of the project?

Software Development

Describe your project in brief

The project involved custom software development services aimed at improving business processes and operational efficiency for a health products company. The engagement focused on streamlining internal systems, enhancing workflow automation, and supporting scalable process improvements across the organisation.

What is it about the company that you appreciate the most?

They have a good escalation chain, which allows matters to get sorted right away.

What was it about the company that you didn't like which they should do better?

There were no major concerns during the engagement. The overall collaboration experience has been very positive.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$200000+
In Progress
Consumer Products

Alfiya Kagalwalla, VP Engineering at Tempus AI

Posted 2 weeks ago

Reliable test automation and AWS support with responsive project execution.

The team provided strong support across test automation and AWS infrastructure initiatives throughout the engagement. Their responsiveness, technical expertise, and collaborative working style helped improve operational efficiency and testing processes. Communication was smooth, project expectations were managed effectively, and the team adapted well to evolving technical requirements. Overall, the engagement delivered positive outcomes and dependable support for our engineering operations.

What was the project name that you have worked with Trigent Software, Inc?

Test Automation & AWS Support for HealthTech Company

What service was provided as part of the project?

Testing Services, DevOps

Describe your project in brief

The project involved providing test automation and AWS support services for a healthcare technology company. The engagement focused on improving testing efficiency, enhancing cloud infrastructure reliability, and supporting scalable DevOps operations to streamline engineering workflows and platform performance.

What is it about the company that you appreciate the most?

They were responsive.

What was it about the company that you didn't like which they should do better?

There were no significant concerns during the project. Additional proactive recommendations could further strengthen the partnership experience.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$200000+
In Progress
Healthcare & Medical

Anonymous

Posted 2 weeks ago

Strong Power BI migration and digital transformation support with excellent communication.

The team has provided dependable support throughout the Power BI migration and related development initiatives. Their collaborative approach, technical expertise, and ability to adapt to evolving project requirements have contributed significantly to the success of the engagement. Communication has been clear and consistent, and the team has worked effectively alongside internal stakeholders to ensure smooth delivery across analytics, AI, and software development initiatives. Overall, the experience has been highly positive.

What was the project name that you have worked with Trigent Software, Inc?

Power BI Migration Services for Manufacturing Company

What service was provided as part of the project?

Software Development, Testing Services, IT Services, Artificial Intelligence, Low Code/No Code

Describe your project in brief

The project involved Power BI migration services and broader digital transformation support for a large manufacturing enterprise. The engagement included AI development, application testing, custom software development, generative AI initiatives, IT staff augmentation, and low/no-code development to modernise analytics infrastructure and improve operational efficiency.

What is it about the company that you appreciate the most?

The whole team has been great to work with and communicates well.

What was it about the company that you didn't like which they should do better?

There are no major concerns at this stage. Continued proactive updates and documentation would further enhance the engagement experience.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

In Progress
Manufacturing

Scott Kinnear, Vp of Engineering at StudentBridge

Posted 2 weeks ago

Reliable custom software development partner with outstanding technical expertise.

The team has consistently delivered high-quality development and testing support throughout the engagement. Their strong technical capabilities, responsiveness, and collaborative approach have helped accelerate our product initiatives and strengthen our platform performance. Communication has been smooth, timelines have been well managed, and their staff augmentation support has integrated seamlessly with our internal engineering team. Overall, the partnership has been extremely productive and valuable.

What was the project name that you have worked with Trigent Software, Inc?

Custom Software Development for Digital Engagement Platform

What service was provided as part of the project?

Software Development, Testing Services, IT Services

Describe your project in brief

The project involved custom software development, application testing, and IT staff augmentation services for a digital engagement platform. The engagement focused on enhancing platform functionality, improving scalability, and supporting ongoing product innovation through dedicated technical expertise.

What is it about the company that you appreciate the most?

Their raw technical knowledge is impressive.

What was it about the company that you didn't like which they should do better?

There have been no significant issues during the engagement. The collaboration has met our expectations very well.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$200000+
In Progress
Education

Jim Pirie, Chief Engineer at Navistar International

Posted 2 weeks ago

Excellent application testing support with a deep understanding of complex automotive requirements.

The team delivered exceptional application testing services throughout the engagement. Their technical expertise, responsiveness, and ability to understand highly complex automotive requirements helped ensure the reliability and performance of our systems. Communication was consistent, timelines were well managed, and the quality of work exceeded expectations. Overall, the collaboration has been highly successful and continues to add value to our operations.

What was the project name that you have worked with Trigent Software, Inc?

Application Testing for Truck Manufracturer

What service was provided as part of the project?

Testing Services

Describe your project in brief

The project focused on end-to-end application testing for a leading truck manufacturer to ensure software reliability, scalability, and performance across complex operational systems and enterprise workflows.

What is it about the company that you appreciate the most?

I'm most impressed by their unbelievable understanding of our complex requirements.

What was it about the company that you didn't like which they should do better?

There were no major concerns during the engagement. The overall experience has been very positive.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$0 to $10000
In Progress
Automotive

Adel Chaveleh, Founder & CEO at Core Loop, LLC

Posted on Feb 3, 2023

While CTO of Healix, Trigent was a reliable partner with strong techncial bench that executed consistently and to a high quality.

Trigent was a very solid partner. They had a strong technical bench with good tenure, and also had hard-to-find expertise to leverage as needed. Their account management was very strong. Overall, they are highly recommended.

What was the project name that you have worked with Trigent Software, Inc?

Cloud Migration in Support of Broad IT Transformation

What service was provided as part of the project?

Web Development, Software Development, Implementation Services

Describe your project in brief

As part of a broad transformation initiataive, Trigent was engaged to migrate email services to Office 365, and convert several other business processes and services to be cloud-based/hosted.

What is it about the company that you appreciate the most?

Strong tenure of talent ensures solid experience of project team. Good communication.

Relationship was important to them from the Sales and Account management team as well as Executives.

What was it about the company that you didn't like which they should do better?

While some of the team members were flexible to adjust to working hours of the US, not all were, but we were able to work around this.

You get out of a vendor relationship what you put into it. If you invest the time into clearly setting expectations and requirements, they deliver.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Completed

Praseed Thapparambil

Posted on Jul 1, 2022

Excellent engagement and integration with our company. Delivered great value in speeding up an ailing rule engine project of ours.

We engaged with Trigent a year ago and have integrated them as a staff extension company. They were diligent in sourcing the right individual - at times we had to request replacements and they promptly conducted it.
The Tech work quality has been good as well and we wish to continue engaging with them

What service was provided as part of the project?

Software Development

What is it about the company that you appreciate the most?

{"1":"Their engagement with us and our priorities has been excellent"}

What was it about the company that you didn't like which they should do better?

{"1":"We haven't uncovered any issues yet. They have adapted very well to our changing priorities"}

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Vinay Mahadik

Posted on Jun 20, 2022

Perfect partner for rapid on demand scale up for startups

We worked with Trigent in our previous startup and had good experiences. We engaged again in our seed-stage new startup and had the following key benefits:

1) We were able to skip the 2-3 month notice-period delays in hiring new candidates as Trigent usually had a much shorter 1-2 week lead time for sourcing their candidates. For startups, this kind of "on-demand" hiring is a huge competitive edge.
2) Trigent was able to source vetted professionals who were a pleasure to work with - from project managers to Flutter mobile app developers, to QA.
3) The team was stable and seemed to love their affiliation with Trigent leading to zero churn during our engagement.

What was the project name that you have worked with Trigent Software, Inc?

Ayraa Inc Engineering Development Services

What service was provided as part of the project?

Software Development, Testing Services

Describe your project in brief

Engineering services to cover:

- Full time QA
- Full time Flutter development for mobile and desktop apps
- Part time Project management for two of our products

What is it about the company that you appreciate the most?

On demand hiring that reduces lead time and moves projects faster

What was it about the company that you didn't like which they should do better?

Part-time roles could be managed better. We felt many times that the candidate was spread too thin. Full-time hires didn't have this issue.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$0 to $10000
Completed

Omar Singh, President & Founder at of Surge Transportation

Posted on Feb 24, 2022

Trigent Software is an excellent company to work and partner with.

We've had weekly calls and project development for more than two years now. What started out to be an isolated project has grown into a multiyear partnership and expanded into areas previously not part of the original scope of work. The team is comprised of subject matter experts who are great to work with.

What was the project name that you have worked with Trigent Software, Inc?

We have multiple on-going multi-year projects

What service was provided as part of the project?

Software Development

Describe your project in brief

We have multiple on-going multi-year projects. Typically when one ends we come up with a new idea and continually create new value in our partnership.

What is it about the company that you appreciate the most?

Teams of subject matter experts are always on weekly calls

We have the ability to diversity the scope of work

Diverse teams allow for coverage even when somebody is out

What was it about the company that you didn't like which they should do better?

There are honestly no complaints really to speak of here

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$200000+
In Progress

Michael Martell, Systems Manager at The Dingley Press

Posted on Jun 30, 2017

Excellent development team

Be sure to lay out projects clearly and establish program logic to be very specific and Trigent's people will never fail to exceed expectations. Communication and project planning are excellent and the developers I have worked with have all been clear, cooperative and capable.

What service was provided as part of the project?

Software Development, Cloud Computing Services

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Client Portfolio of Trigent Software, Inc

Project Industry

Financial & Payments - 9.5%
Consumer Products - 2.4%
Healthcare & Medical - 11.9%
Transportation & Logistics - 19%
Advertising & Marketing - 2.4%
Legal & Compliance - 9.5%
Education - 4.8%
Manufacturing - 4.8%
Real Estate - 7.1%
Insurance - 7.1%
Business Services - 11.9%
Information Technology - 7.1%
Enterprise - 2.4%

Major Industry Focus

Transportation & Logistics

Project Cost

$50001 to $100000 - 9.5%
$10001 to $50000 - 4.8%
$100001 to $500000 - 23.8%
$500000+ - 21.4%
Not Disclosed - 40.5%

Common Project Cost

Not Disclosed

Project Timeline

1 to 25 Weeks - 14.3%
26 to 50 Weeks - 4.8%
51 to 100 Weeks - 81%

Project Timeline

51 to 100 Weeks

Clients: 35

Alliance Abroad Group
American Dedicated Logistics
Analytical Services Provider
Armorblox
Biotechnology Company
CVC Network India Private Limited
CanPrev
Dingley
Electra Logistics
Green International
HD Fleet
Jewish Studies Research Center
Laufer Group International
NEPC
Navistar International
PG Calc
Quaker Special Risk Insurance
Rally Health
Securly
StudentBridge
Surge Transportation
Tempus AI
WheresTheBus LLC
Wiley College
Youth Development Non-Profit
eproperty innovations
scout motors
lexitas
codec
N-able
airblox
amwins
sony
shure
zeltri

Portfolios: 42

Executive Interview of Trigent Software, Inc

Chella Palaniappan

Senior VP - Marketing & Client Services

Visit Profile

Kindly share your feedback on how Goodfirms has been doing so far in increasing your visibility among potential clients.

Our association with Goodfirms has been enriching as it has helped to showcase our expertise to our prospects.

Please introduce your company and give a brief about your role within the organization.

Founded in 1995, Trigent Software Inc. is a global provider of software development, digital engineering, and information technology (IT) services that help clients change, disrupt, and unlock new value through innovative IT services. We believe in partnering with clients across their value chain, enabling them to design, build, deliver and maintain the products and services that make them the best in their industry. We help clients achieve this through enterprise-wide digital transformation, modernization, and optimization of their IT environment. Trigent's decades of experience in deep domain knowledge delivers transformational solutions to ISVs, enterprises, and SMBs.

As the Senior VP - Of marketing & Client Services, I oversee Trigent's client engagements in enterprise software development, cloud services, product development, integration, and testing. I work closely with our clients in North America to ensure their offshore initiatives, and ODC execution is smooth and efficient.

What is the story behind starting this company?

We started way back in 1995, the vision was to build a global IT services company, that can transform businesses through custom-made digital solutions by improving their operational efficiency, productivity, technology, reducing complexity, and increasing their bottom line. Trigent has developed or contributed to more than 600 software products in the market for small and large clients, and also developed patented products in the semantic internet space.

What are your company’s business model–in house team or third party vendors/ outsourcing?

In-house team model. Beginning with planning through delivery and support, all stages of project development happen on Trigent's premises. Clients have clear visibility into the project progress and milestone reporting and delivery happen based on the arrangement. We have a team of 500+ members which comprises project managers, designers, developers, QAs, maintenance, help desk all under one roof.

We offer an onshore model and hybrid engagement model. Depending upon the client's requirements and budget, we come up with the right engagement model.

How does your company differentiate itself from the competition?

Our track record speaks of our stellar success; Trigent's R & D team has developed over 600 products, 6 US patents, and numerous Trade Secrets to date, which is proof of our technology. We work with the same care and diligence to make each of our engagements a success, one at a time, small or large. Trigent's cutting-edge solutions, strategic insights, and execution excellence are well-known, and we got recognized for our excellence in enterprise software by Zinnov in 2020 and IoT service in 2021. Our mission is to help Our Clients "Overcoming Limits" of Competitiveness, Productivity, Technology Complexity, Time, and Budget Constraints.

What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?

Having an 88% customer retention rate says all about how we closely align our operations to our client's goals.

We have been a trusted partner of choice for over 2 decades for organizations across various industries like Banking, Financial Services, Insurance, Healthcare, Media, Transportation & Logistics, Manufacturing, Education, Retail and Hi-Tech industries.

We believe in long-term partnerships with our clients, and have long-standing, successful relationships with them - some of them count for more than 12 years.

Please share some of the services that you offer for which clients approach you the most for?

Next-gen, future-ready applications for the new normal
We developed a first-of-its-kind solution for a global fashion major, that enabled consumers to design the fit of their shoes using images from their mobile cameras. The exciting project involved innovations using AI/ML, cloud-native application, and an Augmented Reality mobile app. This solution became more relevant in the new normal of contactless interactions.

State-of-the-art Quality Engineering services.
We developed a school safety system, for an EdTech company, which provided an advanced screening and alert notification system that keeps offenders at bay and alerts school staff in case of violations. We put Agile principles into practice in combination with our Responsible Testing framework. We facilitated a singular customer-first focus that led to product success and client delight by synchronizing these approaches. This enabled the company to scale its business at an unprecedented pace. The solution ensures the safety of over 12M students in 32,000 schools across all 50 states. The quality processes we put in place enabled the EdTech company to be the gold standard of school safety.

Business benefits from patented technology
Our patented “Fast Rules Selection Engine” (FRSE), the world’s fastest and most scalable rules engine, is currently deployed for Navistar International Corporation. The engine harnesses semantic-based, natural language processing (NLP) technologies for real-time event processing, situational analysis, and solution recommendation. Our IP, patents, and frameworks combined with our 25+ years of experience-led expertise provide our clients with a unique business advantage.

What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?

In 2021, we got an NPS score of 100%, which tells us that we deliver excellent service and value to our customers.

Every customer is important and has the same visibility and access to management. Program Managers with 20+ years of experience are allocated to projects, enabling faster planning, stakeholder alignment, and execution.

What kind of support system do you offer to your clients for catering to their queries and issues?

Our prospects can get in touch through our toll-free sales line or Chat services on our website. Most of our clients have dedicated teams have direct access to their team through phone, email, or Slack channels.

What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)

We have a number of different pricing model that suits our clients. Most of the engagements are run under time and material fees. We also offer managed services model at a fixed annual contract fee. When we engage with clients for specific projects only, we use budgeted time and material fees.

Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?

We are flexible in terms of minimum budget, but from our experience, $25000 would be our bottom line.

What is the price range (min and max) of the projects that you catered to in 2021?

Our projects ranged from $25k. However, we have done projects worth millions. Most of our revenue comes from repeat business, and few of our new clients are referrals by existing ones.

Where do you see your company in the next 10 years?

We continue to invest in our people and technology to stay in tune with the pace of technology innovation and the resulting disruptions in the ecosystem. Trigent will partner with companies as they look to navigate the uncertainty and strike a balance between investing successfully in new tech and maximizing value from current infrastructures.