VCC Live is a cloud based contact center provider, focused on multiple communication channels and solutions, with a wide feature portfolio and an extensive history. The company approached UX studio with 13-weeks long re-design project.
Team composition
One UX/UI design...
VCC Live is a cloud based contact center provider, focused on multiple communication channels and solutions, with a wide feature portfolio and an extensive history. The company approached UX studio with 13-weeks long re-design project.
Team composition
One UX/UI designer and one UX researcher worked on this 2-phase project in
UX Studio, including constant collaboration with VCC Live.
Kick-off and Initial findings 🚀
This is where we get the chance to gather insights about the company, product, users and the market, and this is the first point where we can deeply discuss the
pain-points of the client.
The kick-off meeting was held with key decision makers, and we implemented various workshop techniques, such as user personas, customer journey map, and speedboat.
User personas 👥
During the kick-off meeting, we defined three main user personas, with different job titles.
Prototyping and testing challenges 🔬
The prototyping phase started with the wireframes, where we visualised and structured the detailed technical copy provided by VCC Live. This helpful to get to the final informational hierarchy.
UI Design 🌈
After the prototype-phase, we started to work on the final user interface. We continuously tested and iterated in the UI-phase as well.
VCC Live upgraded design is already live. You are welcome to check it here - https://vcc.live/