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A powerfully simple cloud phone system! Velox makes setting up a phone system for your business extremely easy, no IT knowledge required!. With a few clicks, you can add a phone number, edit the user directory, voicemail boxes, and more to your account. But easy shouldn't mean basic functionality. Velox offers a multitude of advanced phone system features. We focus on Voice, so you can focus on your business.
Locations
Singapore
1 Marina Boulevard, Level 20,
Singapore,
Singapore
018989
(+65) 6817 5600
Focus Areas
Service Focus
- IT Services
Client Focus
- Small Business
Industry Focus
- Information Technology
- Telecommunication
Velox Networks Executive Interview
Martin Nygate
Founder and Chief Executive Officer
Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
The visibility that GoodFirms have on Google Searches combined with the numerous positive reviews posted by our customers have increased the number of inbound leads and referrals resulting in a tangible increase in sales.
Please introduce your company and give a brief about your role within the organization.
Velox Networks Pte Ltd is a licensed telecommunications service provider in Singapore, licensed by the Singapore government to provide full fixed-line telecommunications services. Our mandate is to support Small and Medium-sized businesses to migrate to a cloud telephony platform resulting in reduced costs, enhance functionality as well as deploying a telephony platform to remote home-based users.
What is the story behind starting this company?
We were seeking a cloud telephony platform for a previous company, but due to the absence of a stable and functionally rich solution, we developed our own platform in-house.
Once we commissioned the platform and deployed it, we were approached by other companies that wanted a similar solution. We decided to continue to develop and commercialize the original platform and added functionality and associated components such as a telco-grade billing system.
We were granted our telco license by the Singapore government in April 2017 and have been growing rapidly since.
Once we commissioned the platform and deployed it, we were approached by other companies that wanted a similar solution. We decided to continue to develop and commercialize the original platform and added functionality and associated components such as a telco-grade billing system.
We were granted our telco license by the Singapore government in April 2017 and have been growing rapidly since.
What are your company’s business model–in house team or third party vendors/ outsourcing?
Due to our licenses from the Singapore government precluding us from reselling the service, our business model is based on B2B directly to customers and end-users.
How does your company differentiate itself from the competition?
Our key differentiators are based on the single price, functionally rich solution that can be deployed within 24 hours. Our unique easy to use customer configuration portal combined with dedicated and proactive account management has resulted in a growing reputation as the predominant cloud PBX company as indicated on our GoodFirms profile.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We cater to all industries and market segments including commercial entities, charitable organizations, education facilities, religious organizations, and government bodies as indicated on our website. Our customer base is both domestic and international.
With a SaaS business model and a churn rate of less than 1%, combined with the relocation of office-based workers to home offices requiring the extension of a traditional office based PBX system, we are growing rapidly.
With a SaaS business model and a churn rate of less than 1%, combined with the relocation of office-based workers to home offices requiring the extension of a traditional office based PBX system, we are growing rapidly.
Please share some of the services that you offer for which clients approach you the most for?
The Velox cloud PBX platform provides all the functionality of a high-end conventional PBX including advanced call routing, call recording, auto attendant, web click2call functions as well as softphones for cell phones and PC’s
Due to the covid-19 pandemic and the deployment of office-based workers to home offices, a trend that is expected to continue even post covid-19 pandemic, the ability to make and receive business calls on the Velox Softphone is driving more and more companies to subscribe to the Velox platform.
Due to the covid-19 pandemic and the deployment of office-based workers to home offices, a trend that is expected to continue even post covid-19 pandemic, the ability to make and receive business calls on the Velox Softphone is driving more and more companies to subscribe to the Velox platform.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
With a customer churn rate of sub 1%, our dedicated and highly knowledgeable account management is the key to our success and customer satisfaction. Senior management and directors are in direct contact with our customers and prospects daily to ensure that we understand our customers’ needs and deliver market-driven functionality.
What kind of support system do you offer to your clients for catering to their queries and issues?
The Velox platform incorporates extensive easy to use knowledge-based solutions to the overwhelming majority of customer queries and issues. However, this is complemented by dedicated, highly trained, and competent account managers that are available to service and resolve our customer's queries and issues in a professional and timely manner.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
One of the unique attributes of the Velox offering is our pricing mechanism. A single per user per month license fee is all-inclusive, including softphones, all features, support, annual maintenance, etc. We do not charge “extras” that are often invisible in the presale’s situation.
This approach has been widely approved and applauded by our customer base, which has ensured our high levels of customer retention.
This approach has been widely approved and applauded by our customer base, which has ensured our high levels of customer retention.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Due to the low cost of the per user per month license fee, our entry-level per customer is for 5 users.
What is the price range (min and max) of the projects that you catered to in 2020?
The cloud PBX service is based on a SaaS business model and hence not project-based. However, as an indication, we have customers that have subscribed with as low as 5 users and as high as many hundreds of users.
Where do you see your company in the next 10 years?
We believe that within the next 5-10 years we will be competing directly with conventional telecommunications companies such as BT, Vodaphone, etc for telecommunication services provided to Small and Medium-sized businesses globally.
Velox Networks Reviews
6 Reviews
- All Services
- IT Services
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
Swami Venkataramani
Posted on Dec 31, 2020
State of the art & customer focused solution, a much needed innovation combined with great execution and excellent support
Review Summary
We are a health care company and have been using Velox solution for about a year. Right from the start, we have been pleasantly surprised by their solution that helped us (a) saved a lot of time and effort managing multiple vendors, (b) added new capabilities, yet saved on cost, and most importantly (c) improving our patient experience.
We shifted to Velox as none of the telco companies was able to understand our unique needs, leave alone being able to provide a solution. They kept providing us with a standard brochure on their capabilities that was complex with multiple options that were difficult to understand. Further, their timeline for execution was not clear and kept passing us between departments/team members. When we contacted Velox out of desperation, they listened to us and were able to provide and implement a solution within a week from our first call. Though we were sceptical initially, our experience has continued to be good. They have been consistent in listening to our challenges, on target with their implementation and have constantly been upgrading their solutions. We were fortunate to go with Velox just before the COVID Lockdown; their solution helped us quickly and effortlessly implement work from home for all our staff and ensure continuity of care to our patients.
We shifted to Velox as none of the telco companies was able to understand our unique needs, leave alone being able to provide a solution. They kept providing us with a standard brochure on their capabilities that was complex with multiple options that were difficult to understand. Further, their timeline for execution was not clear and kept passing us between departments/team members. When we contacted Velox out of desperation, they listened to us and were able to provide and implement a solution within a week from our first call. Though we were sceptical initially, our experience has continued to be good. They have been consistent in listening to our challenges, on target with their implementation and have constantly been upgrading their solutions. We were fortunate to go with Velox just before the COVID Lockdown; their solution helped us quickly and effortlessly implement work from home for all our staff and ensure continuity of care to our patients.
What service was provided as part of the project?
IT Services, Cloud Computing Services, Other Services
What is it about the company that you appreciate the most?
Exceptional customer service, State of the art solution combined with flawless execution, Great account managers
Isaac Shahn, Managing Director at at WhiteBox Pte Ltd
Posted on Dec 14, 2020
Very nice people
Review Summary
Very nice people in the Velox team - friendly and professional
What service was provided as part of the project?
IT Services
Kaili Goh
Posted on Dec 14, 2020
EXCELLENT
Review Summary
Velox has stunning account managers that service people so perfectly. Always, trying out new things and planning ahead on what new features can add their customers. Definitely recommending this.
What service was provided as part of the project?
IT Services
Steve Soto
Posted on Dec 14, 2020
Solid VOIP service with excellent customer support and communication!
Review Summary
I had a worry when we first started with Velox. I thought they were too small to take care of our needs. Well, I am please to day that I now have no worries. This system works as reported and they are really nice people also.
What service was provided as part of the project?
IT Services
Kwok Siang
Posted on Dec 11, 2020
Excellent Cloud Phone System
Review Summary
Our company has been using Velox Networks' Phone system for over a year and it is the best cloud phone system we have ever used. It provides not only numerous advanced phone system features and amazing call quality but also ensures the ease of use. All of our employees love using this phone system and have no complaints about it!
What service was provided as part of the project?
IT Services, Supply Chain & Logistics
Sim Bajaj
Posted on Dec 11, 2020
Great service!
Review Summary
We've been using Velox to connect our offices in Singapore, Malaysia, Hong Kong and Thailand. It's been pretty seamless and easy to implement across the region. Very happy with the call quality and the response time.
What service was provided as part of the project?
IT Services
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