Please introduce your company and give a brief about your role within the organization.
XApps company is a software house established in Egypt in 2009. XApps' main activity is to convert ideas or problems into technological solutions through digital transformation tools such as custom iOS, Android, and web solutions. Also with many technological ways such as machine learning, bots, IOT internet of things, ethical hacking, AR, and VR.
XApps served many clients from governmental, multinational companies, and startups in fields such as education, medicine, eCommerce, logistics, and many others fields.
Also, XApps has its eLearning platform and products that help +50k students.
XApps provides E-commerce solutions for both single and multi-vendor types.
As Mohamed Mansour I worked as a development manager in XApps, I’m responsible for managing the development and designing team with quality control. Our main development methodology is using native technologies for building any solution and system that provide us with stable and updated systems.
Besides, that our quality control team works for bugs free solutions.
What is the story behind starting this company?
XApps' main purpose is to convert ideas to a real system thus solving problems or making gains. The Letter X refers to many technological ways used to build solutions and systems. X could be replaced from the name to be Android Apps, iOS Apps, Windows Apps, Web Apps,.. etc.
What are your company’s business model–in house team or third party vendors/ outsourcing?
Our model depends on In House team that provides us with project timing control with high quality.
How does your company differentiate itself from the competition?
XApps aims to provide simple and creative UI UX designs with a stable and bug-free system that is easy to maintainable and scalable system So, we provide long-term responsible support with any system built by XApps.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We are in many fields and industries such as Education, Medical, Logistics, Startups, Governmental, and multi-national organizations.
Yes, our customers are repetitive with 95%, they recommend us to other customers and extend with us more phases and stages for their projects.
Please share some of the services that you offer for which clients approach you the most for?
- Custom systems development using native android, iOS, and web platforms.
- eLearning solutions with content security.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Our customer satisfaction rate is 96%. In XApps we offer them continuous support with technical and technological solutions and innovations that reflect on their business growth and flourish.
What kind of support system do you offer to your clients for catering to their queries and issues?
XApps offers many ways of support as support per ticket and outsourcing support.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
XApps offers estimation per phase and features after making a conference meeting with the client to deeply know his needs and suggest the best solution for his requirements then we provide the client with the cost and estimated time for this phase.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
XApps is open to all clients. We see many small start-up initiatives that have the potential to grow into far bigger opportunities. Budget isn’t the only factor we consider when we’re discussing a new project with a client.
What is the price range (min and max) of the projects that you catered to in 2021?
We delivered projects from 16000 USD to 42000 USD.
Where do you see your company in the next 10 years?
XApps has the vision to deliver digital transformation solutions with more technological capabilities using IoT, Robotics, and AI to serve +3 million users in its systems and applications.