“They made everything simple and built an app that works really well for our customers and team.”
From the beginning, the team at Young Decade really took time to understand what we do at MotorServ-UK. They didn’t just start building right away. First, they visited our workshop and watched how our staff worked. They even asked to see how we take bookings and what problems we usually face. That made us feel they really cared about getting it right. One smart thing they added was a voice message option for our mechanics. Sometimes, our staff don’t have time to type updates, especially when their hands are dirty from fixing cars. So they can now record quick voice notes in the app, and it goes straight to the customer’s phone. Our customers really liked that personal touch. very two weeks, they showed us what they had built so far. We met on Zoom and gave feedback. Once, we saw that the booking times in the app were showing wrong evening hours. We told them right away, and they fixed it that same day—even though it was late in the evening for them.
