Top BPO Companies in Akron, Ohio

Researched by:Goodfirms Research TeamUpdated:September 8, 2026

Goodfirms has reviewed 11 BPO Companies in Akron, Ohio as of September 2026. The top-ranked firm is indinero (5.0 stars, 11 verified reviews, NA, Akron). Across the category, the median hourly rate is $125, median client rating is 5, and 27% of firms employ 50+ members. Explore the vetted BPO Companies in Akron, Ohio below, compare their strengths, and connect with the provider best suited to your requirements.

Several start-ups are opting to outsource their non-essential tasks from the business process outsourcing companies in Akron. The specialists allow you to focus on your vision and mission while they handle other requirements of the business, supporting your core functions. The BPO service providers in Akron bring insights into the new trends in the market and create your perspective of fulfilling market needs smoothly. They also focus on establishing value to your brand image by meeting customer needs, and communicating with them, obtaining their feedback for your company. Moreover, the BPO services in Akron with this generate new leads and guides informing strategies for turning them into prospective clients. Hence, they create a strong base for your start-up in the market earning profits. For enabling you to find the one, a rundown of the BPO companies in Akron with their primary services is made available with a brief introduction.

11Verified firms
$125/hrMedian hourly rate
5 ★Median rating
27%Have 50+ members

Goodfirms has verified 11 BPO Companies in Akron, Ohio - part of 6,164+ BPO Companies in the World, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Akron BPO Companies | BPO firms in Akron

Find a BPO Services Company Near you
Find a BPO Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Indinero serves US and Canadian-registered businesses and organizations. By combining a full finance team of bookkeepers, accountants, CPAs, and CFOs, with real-time accounting software, we provide startups and growing businesses the knowledge they need to understand their company's financial health and make better decisions with ... read indinero reviews & insights

    NA
    50 - 249
    Akron, United States
    indinero made managing our business finances easier with reliable support and intuitive tools. - Marketing Manager
    Visit Website
  • Ameridial, Inc. is an outsourcing call center company. We were founded in 1987 and our headquarters are in North Canton, Ohio. Ameridial is 100% US based with offices in Ohio, North Carolina and Maine. We have four divisions that specialize in call center solutions.

    $100 - $149/hr
    250 - 999
    1987
    Akron, United States
  • Summit Advantage is a premier business process outsourcing services provider headquartered in the United States. Our mission is to create value for clients by leveraging our world-class service platform to drive operational and customer service improvements while reducing cost and increasing cash flow. Businesses and organizations today demand much more from their contact center providers ... read Summit Advantage reviews & insights

    $100 - $149/hr
    50 - 249
    Akron, United States
  • We’re a virtual assistant company based in Akron, Ohio with a small, flexible, highly-adaptive team who values a strong work ethic, communication and building strong relationships with our clients. Pioneering the Virtual Assistant Industry Since 1992 Total Office, Inc. founder, Sherry Carnahan is best known for pioneering the virtual assistants’ industry with a niche in ... read Total Office reviews & insights

    $25 - $49/hr
    2 - 9
    Akron, United States
  • At HBS, we are truly honored to serve over 450 Ohio school districts in the Ohio Medicaid School Program. For over 30 years, we have been providing Medicaid billing services to Ohio providers.Our dedicated staff takes extreme pride in providing excellent service to our clients. We work closely with the Ohio Department of Education and ... read Healthcare Billing Services reviews & insights

    NA
    10 - 49
    Akron, United States
  • Through our highly-trained billing professionals and industry expertise, we ensure a seamless billing process that capitalizes revenue for our clients. We are dedicated to providing our clients and their consumers with value-added, innovative services. From accurate billing summaries to the latest industry-related news and resources, we ensure our clients have access to all the tools ... read Ohio Billing reviews & insights

    NA
    10 - 49
    Akron, United States
  • We’re specialists in providing 24/7, US-based frontline customer care for the healthcare tech market. We help Americans get the most from their healthcare, and enable innovative service providers to thrive. Our approach combines US-based contact center services, expert training, and end-to-end device logistics – providing you with everything you need to deliver the best customer ... read Epiphany reviews & insights

    NA
    10 - 49
    2007
    Akron, United States
  • Our platform is an exclusive healthcare company. We are struggling in this challenging era for your organization in terms of its revenue, workflow, and authentic traffic. Our company begins humbly with a passion and a commitment to fully support you.We are the largest medical billing company to help you by providing appropriate and optimized solutions. ... read Pulse Medical Billing reviews & insights

    $25 - $49/hr
    2 - 9
    Akron, United States
  • At Healthcare Billing360, we are dedicated to revolutionizing your healthcare billing experience. Our comprehensive website is your gateway to streamlined and efficient billing solutions, tailored specifically for the healthcare industry.With years of experience in healthcare billing, our team understands the complexities of the industry. We're here to simplify the process for you.From medical coding to ... read Healthcare Billing 360 reviews & insights

    < $25/hr
    2 - 9
    Akron, United States
  • At Au Medical Billing LLC, our mission is to provide exceptional billing solutions that empower healthcare providers to focus on patient care while optimizing their financial performance. We are dedicated to streamlining revenue cycles, maximizing reimbursement, and ensuring compliance with industry regulations. Through our expertise, technology-driven approach, and personalized service, we strive to be the ... read AU Medical Billing reviews & insights

    < $25/hr
    2 - 9
    Akron, United States
  • InfoCision is an award-winning contact center partner trusted by leading brands for over 35 years. With locations in the Midwest US and Puerto Rico, we expertly handle millions of customer interactions, providing the best-in-class service and delivering outstanding experiences at every opportunity. Whether it’s customer care, consumer or business sales, direct response, or fundraising and ... read InfoCision reviews & insights

    $150 - $199/hr
    1,000 - 9,999
    1982
    Akron, United States

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1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USAkron11$78/hr570View firms
USAkron
11 firms$78/hr5
Value Score70 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Akron · $0-24/hr

2 firms in this tier - more than any other city. Top picks: Healthcare Billing 360, AU Medical Billing.

Top tier leader
Akron · $150+/hr

1 firms in this tier - more than any other city. Top picks: InfoCision.

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Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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