Capsule CRM Reviews & Pricing 2026

The smart simple online CRM, Build stronger customer relationships.

Capsule CRM is a best-in-class online CRM solution for startups, SMEs, and large enterprises. The software covers all the standard modules of CRM, like contact management, sales management, sales analytics, marketing, etc. The user-friendly and intuitive CRM space extends its functionalities by integrating it with third-party tools. The mobile app version of this customer relationship software gives a real-time picture of the sales cycle with attributes like future sales projections, customized sales processes with multiple sales pipelines, and tracking sales opportunities. The software offers a free trial and follows a pay-as-you-go model that can be canceled anytime. Nurturing customer relationships and winning more sales is just easy with this simple yet powerful CRM.

Industries

Marketing-advertising
Retail

Licensing & Deployment

Proprietary
Cloud Hosted
Web-based
iPhone/iPad
Android

Support

Email
24x7 Support

Knowledge Base

Help Guides
Video
Blog

Media

Capsule CRM Core Features

Focus of CRM Feature

Calendar & Task
Contact Management
Collaboration Tools
Custom Dashboard
Email Integration
Forecasting & Analytics
Lead Management
Pipeline Management
Reporting
Sales Automation

Capsule CRM Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Version

Free Trial

30 Days Trial

Payment Frequency

Monthly Payment
Annual Subscription

Vendor pricing page

Plans & Packages

Standard

$18 Per Month

Capsule CRM Reviews

4.5 2 Reviews

Graham Hyman, Operations Manager at NevHouse

Posted on May 03, 2019

A basic, but excellent CRM tool

I have been using Capsule for iaround 10 years and have introduced it into 3 businesses as it is an affordable, reliable and straightforward CRM system. The only downside I encounter is that HTML code is not recognised in storing messages so they appear as plain text not as formatted emails. It doesn't take long to get used to this and soon it is not a problem. The upside is that it is incredibly easy to use and has the easiest pathway to associate and store emails to a particular case or opporunity directly from your email client. This can be done live when the email is sent or historically for emails received or with sent emails where the email routing address was forgotten when first sending. I have tried most of the other simmilar CRMs (including Zoho, Insightly and Bitrix24) and none of them have either this feature or the ease of use of the feature in Capsule. Like all CRMs, it takes a while for users to learn but nowhere near as long as others I have tried. The platform is incredibly stable, I have not encountered one instance of being unable to access my data. The support team is kowledgeable, persistent and very quick to respond (usually < 24 hours and that is only because my timezone is 10 hours ahead of the Capsule team's. I could not recommend CapsuleCRM more highly.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Celine Ladoire, Editor & IT Coordinator at Widgety

Posted on Dec 24, 2018

Great

Pros: Great organization and integrations. Cons: The feature Sales Pipeline only works for single product companies, But as we work as large developers, so it doesn't work for us.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

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