Capsule CRM
The smart simple online CRM, Build stronger customer relationships.
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Capsule CRM is a best-in-class online CRM solution for startups, SMEs, and large enterprises. The software covers all the standard modules of CRM, like contact management, sales management, sales analytics, marketing, etc. The user-friendly and intuitive CRM space extends its functionalities by integrating it with third-party tools. The mobile app version of this customer relationship software gives a real-time picture of the sales cycle with attributes like future sales projections, customized sales processes with multiple sales pipelines, and tracking sales opportunities. The software offers a free trial and follows a pay-as-you-go model that can be canceled anytime. Nurturing customer relationships and winning more sales is just easy with this simple yet powerful CRM.
- Marketing-advertising
- Retail
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
SUPPORT
- Email
- 24x7 Support
Knowledge Base
- Help Guides
- Video
- Blog
Capsule CRM Core Features
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Email Integration
- Forecasting & Analytics
- Lead Management
- Pipeline Management
- Reporting
- Sales Automation
- Contact Import/Export
- Daily Call List
- Lead Management
- Search/Filter
- Segmentation
- Shared Contacts
- Collaboration Tool
- Progress Tracking
- Project Planning
- Project Scheduling
- Reporting
- Resource Management
- Task Management
Capsule CRM Pricing
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Vendor pricing page
-
30 Days Trial
Plans & Packages
Standard
$18 Per Month
Capsule CRM Reviews
Graham Hyman, Operations Manager at NevHouse
Posted on May 03, 2019
A basic, but excellent CRM tool
Review Summary
I have been using Capsule for iaround 10 years and have introduced it into 3 businesses as it is an affordable, reliable and straightforward CRM system. The only downside I encounter is that HTML code is not recognised in storing messages so they appear as plain text not as formatted emails. It doesn't take long to get used to this and soon it is not a problem.
The upside is that it is incredibly easy to use and has the easiest pathway to associate and store emails to a particular case or opporunity directly from your email client. This can be done live when the email is sent or historically for emails received or with sent emails where the email routing address was forgotten when first sending. I have tried most of the other simmilar CRMs (including Zoho, Insightly and Bitrix24) and none of them have either this feature or the ease of use of the feature in Capsule.
Like all CRMs, it takes a while for users to learn but nowhere near as long as others I have tried.
The platform is incredibly stable, I have not encountered one instance of being unable to access my data.
The support team is kowledgeable, persistent and very quick to respond (usually < 24 hours and that is only because my timezone is 10 hours ahead of the Capsule team's.
I could not recommend CapsuleCRM more highly.
Celine Ladoire, Editor & IT Coordinator at Widgety
Posted on Dec 24, 2018
Great
Review Summary
Pros: Great organization and integrations.
Cons: The feature Sales Pipeline only works for single product companies, But as we work as large developers, so it doesn't work for us.
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