Process Shepherd

Decision Tree & Agent Scripting

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Process Shepherd is a decision tree or agent scripting platform designed to help agents navigate complex business processes with ease and efficiency. Its primary function is to streamline workflows, bolster compliance, and enhance operational efficiency in various industries, notably in contact centers and help desks.
At its core, Process Shepherd works by presenting the workflow as a series of steps or questions that the agent responds to one at a time. This step-by-step guidance greatly simplifies the handling of intricate procedures, reducing both the onboarding time for new agents and the average handling time for each interaction.

Moreover, Process Shepherd integrates a built-in knowledge management system that extracts and embeds helpful information within each question, providing immediate support and clarification for agents during their interactions.

* Reduce Agent Onboarding Time by 80%
* Reduce Ramp Time by 40%
* Reduce Average Handling by 30%

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Screenshot & Video

1/2

LICENSING & DEPLOYMENT

Proprietary
Cloud Hosted
Web-based
Windows
Mac
Linux

SUPPORT

Email
Chat
Phone
Weekdays
Support Days

Monday
Tuesday
Wednesday
Thursday
Friday
Support Time

08:00 to 11:00 (AET)

Training

Webinar
Documentation

Process Shepherd Core Features

Business Process Management

Business Rules Management
Process Automation
Workflow Management

Process Shepherd Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Version

Payment Frequency

Monthly Payment

Vendor pricing page Get Free Trial

30 Days Trial

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