TeamUp Reviews & Pricing 2024

TeamUp is the most recommended management software for independent gyms, studios, CrossFit boxes, personal trainers and their in-person, online, and on-demand services. TeamUp’s all-in-one software offers bookings, payments, customer relationship management, and a rich feature-set of business management including valuable insights and reporting, specially designed for fitness business owners. Managing class schedules, taking payments, and connecting with members is far easier when you have software that’s built to help you run the best version of your business. Promotional tools and integrations are included ready for activation immediately. And, fitness customers love it, too. Sign up for your free 30-day trial today.

Screenshot & Video

1/5

LICENSING & DEPLOYMENT

Proprietary
Cloud Hosted
On Premises
Web-based
iPhone/iPad
Android
Windows
Mac
Linux

SUPPORT

Email
Chat
Phone
24x7 Support

Training

Webinar

Knowledge Base

Help Guides
Video
Blog
Webinars
Infographics
Case Studies
Whitepapers
On-Site Training

TeamUp Core Features

Gym Management

Attendance Tracking
Billing & Payments
Booking
Employee Management
Marketing Management
Member Portal
Membership Management
Performance Tracking
Point of Sale
Training Management

Membership Management

Application Management
Committee Management
Membership Database
Member Directory
Member Portal
Membership Renewals

TeamUp Executive Interview

Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.

Having a profile on GoodFirms helps us increase our visibility with clients who need software to better run their businesses, are actively looking for software, and are interested in changing from their current software provider. With so many different software options, having great reviews and visibility on review platforms helps potential clients easily review and understand the key differences between TeamUp and any other software on the market.

Please introduce your product and give a brief about your role within the organization.

TeamUp is the leading management software for fitness businesses and their in-person, online, and on-demand services. We work with 3000+ businesses worldwide and provide them with the best software to flexibly manage their business and grow their thriving communities.

As well as CEO, I am also the Head of our Product Development team and work with our entire company to deliver the features and services our customers need to run the best version of their businesses.

What was the objective behind coming up with this software?

Originally, we created TeamUp as a directory to list fitness businesses in local areas. One of our early clients let us know what would really help him was a place where his members could book. Thus, TeamUp management software was born. In the ten years since launching, we work with over 3000+ businesses worldwide, have a growing team, and regularly develop and release new features.

How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?

Our customers’ success drives absolutely everything we do. Beyond our pricing model, including all features for all of our customers and pricing by company size, we offer a generous free trial, unlimited customer support every step of the way, and a free import service to help clients migrate their data from another software to TeamUp seamlessly. Where TeamUp shines is in our flexible, easy-to-use software, our hands-on customer support, and our dedication to empowering our customers and their communities.

What industries do you generally cater to? Which industries in general are highly benefiting by using your software?

We predominantly cater to independent fitness businesses, but we also work with some of the most successful franchises, clinics, wellness coaching businesses, and lifestyle businesses. TeamUp can be used for any business that requires a booking platform and our software can be completely customized to your specific requirements.

What are the key features of your software that makes it stand apart from your competitor products in the market?

With TeamUp, all features are included right from the start, and this alone sets us apart from our competitors in a major way. We offer class and appointment scheduling, online and on-demand class formats, access control, marketing integrations, customizable forms and waivers, customizable memberships, a customer database, detailed reporting, and more. TeamUp’s member app allows our customers’ customers to manage their memberships on the go.

What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?

We regularly receive a 9-10 NPS score from our customers and are rated 4-5 stars across many review websites and platforms.

Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?

Once our customers sign up, their subscription with TeamUp automatically renews monthly. There is no long-term contract or length requirement. While we have had customers leave, we are very pleased to report they often return to TeamUp.

Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?

Yes, we do and we provide a number of different resources including videos, support guides and how-tos, interviews and marketing guides, and more. We are active on all of our social channels and email marketing and regularly share our resources and knowledge content via our marketing channels. When a new customer signs up, they’ll also be taken through our built-in getting started guide that provides them all the information they need to know about getting up and running with TeamUp quickly and easily.

What kind of support system do you offer to your clients for catering to their queries and issues?

We offer our customers support every step of the way. They can get in touch with us via our live chat, email, or call. We also regularly engage with our customers via our marketing channels.

Where do you see your product in the next 10 years?

Bigger and better than ever! We have had an incredible past for a couple of years and are looking forward to adding even more to our product and service in the coming years.

In September 2022, TeamUp was acquired by DaySmart Software. We’ve built a community and product that we’re incredibly proud of and are excited for the opportunity to bring more resources to our mission of creating the best experience for our customers with DaySmart.

TeamUp Pricing

Pricing Type

Flat Rate

Preferred Currency

USD ($)

Free Version

Payment Frequency

Monthly Payment

Vendor pricing page

30 Days Trial

Plans & Packages

Basic

$99 Per Month

Plan starts at $99 per month for 0-100 customers.

Features

Complete booking platform
Online payments
Financial reporting
Classes (including online), courses, single events
Mobile booking app
Website widget
Zapier integrations
Free import service

TeamUp Reviews

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