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List of Bot Development Companies | Hire Bot Developers

  • Zestra Technologies

    Best Mobile App Development Company in Ahmedabad
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    Zestra Technologies is a fast-growing IT company in India that is specialized in website development, mobile applications, and digital marketing. With a culturally diverse research pool working behind the scenes, this best website & mobile apps development company keeps its approach wide and perspective global. ... read more about Zestra Technologies

    "Best Web Design & E-Commerce Development Company"
    Hemin Shah, CEO & Founder at at Cake2homes
    < $25/hr
    2 - 9
    2020
    Ahmedabad, India
  • We Are A Team Of Experts Having Skills In Developing Custom Software Development Applications. Our Team Has Strong Logical, Analytical And Problem Solving Skills With The Understanding Of Client Expectations From Us. We do innovative work and delivers a quality, optimized product by utilizing resources in the best w ... read more about Dipole Tech Innovations Opc Pvt Ltd

    "The best app agency in industry. "
    Akhileshwar pathania
    < $25/hr
    2 - 9
    2018
    Mohali, India
  • Makolab

    A Single Point for Digital Transformation
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    As a leading international Digital Marketing Agency, Makolab delivers solutions for both business and domestic purposes and can fulfil client goals in any area of the digital world. With over 25 years in the industry, our portfolio is not only diverse but highlights our exceptional capacity to fulfil clients' goals ... read more about Makolab

    "Good web design for "
    Radoslaw Knap, Director General at Polska Rada Centrów Handlowych | Polish Council of Shopping Centers
    < $25/hr
    50 - 249
    1989
    London, United Kingdom
  • Goldfish Code, Inc

    Empowering Digital Transformation through Code
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    At Goldfish we turn your app & website ideas into reality.   Whether you want an iOS app in Swift, an Admin Portal in PHP/Larvel, a cross-platform React Native app or a highly scalable Python/Django REST API, we have the expertise to get it done.  We offer full-stack development services for all major ... read more about Goldfish Code, Inc

    "Very solid company who strive for excellence. Technically brilliant and very customer focused. Some areas can use improvement "
    Steven Moskowitz, PMP, SAFe5, CSM, Chief Operating Officer / Sr. Vice President - Solutions Delivery at IvoryCloud
    $50 - $99/hr
    50 - 249
    2014
    NYC, New York
  • Ally Digital Media was started in 2013 inspired by the vision of Shri. Narendra Modi of Digital India. We are 360-degree and a full-service digital marketing company that specializes in SEO, digital sales, graphic designing, website designing, CMS & mobile app development. Our relentless passion is to make life eas ... read more about Ally Digital Media

    "Digital Marketing & Software Development"
    Hassan, IT Manager at FlyingColour
    $25 - $49/hr
    10 - 49
    2013
    Mumbai, India
  • Codewave

    Building beautiful apps with reliable technology
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    We start with why, everything we do is led by purpose. Codewave was founded in May 2013 with a vision to build beautiful apps with reliable technology, for the web and mobile, helping brands create an impact online. With an ownership driven environment and a people centric approach, the team has developed a unique p ... read more about Codewave

    "Codewave is a great partner!"
    Daniel Gubler, Senior Controller/Analyst Commissions at Zurich Insurance Company Ltd
    $25 - $49/hr
    50 - 249
    2013
    Bengaluru, India
  • Hipo is a product development company that works with startups and enterprises across the world to bring novel ideas to market. We specialize in providing a dedicated and multi-disciplinary team of strategists, designers and technologists with a passion for launching disruptive digital products.​

    "A great team of professionals that'll get the job done."
    Ali Halabi, Chief Executive Officer at Volt Türkiye
    $50 - $99/hr
    10 - 49
    2005
    Toronto, Canada
  • Ciklum

    Bringing innovative ideas to life
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    Ciklum is a global Digital Solutions Company for Fortune 500 and fast-growing organisations alike around the world. Our 3,000+ Developers located in the Delivery Centres across the globe, provide our clients with a range of services including Enterprise App Development, Quality Assurance, Security, R&D, B ... read more about Ciklum

    "They have done a great job!"
    Jacek Frydrych, COO at STYLEPIT
    $50 - $99/hr
    1,000 - 9,999
    2002
    London, United Kingdom
  • Chetu

    World Class Software Solutions
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    Chetu is a true and seamless backend technology partner, helping startups, SMBs, and Fortune 5000 companies accelerate the development of custom desktop, mobile & web-based apps with on-demand developers that focus on moving businesses forward. For more client-based Chetu reviews detailing our superior customer ... read more about Chetu

    "Risk Contract Automation System "
    Manasi Mali, Market Shaper at Market Shapers
    $25 - $49/hr
    1,000 - 9,999
    2000
    Plantation, Florida
  • Five

    Mobile Products that Deliver Measurable Value
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    Founded in 2008, Five builds award-winning mobile products that deliver measurable value to our clients, including Rosetta Stone, Squarespace, Napster, Choice Hotels, and Marriott International. Our product teams offer world-class development, design, QA, customer service and support across offices in Brooklyn, New ... read more about Five

    $100 - $149/hr
    50 - 249
    2008
    NYC, New York
  • NodeFactory

    Blockchain Development Agency
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    NodeFactory provides consulting and complete solutions based on a blockchain technology. We can help you create a new solution that will enhance your company, develop a decentralized application (DApp) or help through the process of a token sale (ICO). More importantly, we are not here to take your budget for the code ... read more about NodeFactory

    "Fast and reliable partner"
    eljko Dragosavac, CEO & founder at Husky Bytes
    $50 - $99/hr
    2 - 9
    2018
    Zagreb, Croatia
  • Release the power of more innovative mobile applications by creating infinite digital opportunities and connecting with the top app development company, AppDevelopmentPros. We provide top custom mobile app design and development services solely for your business needs.  

    $25 - $49/hr
    10 - 49
    2012
    NYC, New York
  • Jinn, LLC

    Building technology for the world's best.
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    Jinn is a Boston based, product execution company that works with growing startups and small to mid-size enterprises to design, launch and grow software that move businesses forward. With a unique combination of consulting, rapid product development, and a large vetted virtual workforce Jinn is able to deliver high ... read more about Jinn, LLC

    "Excellent work and great service "
    Tod Amazeen, Director North American Markets at HBSS/QRyde
    $50 - $99/hr
    50 - 249
    2016
    Boston, India
  • Infopulse

    Global IT Service Provider
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    Infopulse (www.infopulse.com), part of the leading Nordic digital services company Tietoevry, is an international vendor of services in the areas of Software R&D, Application Management, Cloud & Infrastructure, and Cybersecurity to SMEs and Fortune 100 companies across the globe. Founded in 1991, the company ha ... read more about Infopulse

    "High quality, crystal-clear transparency, great experience"
    Luca Cermelli, Project Manager at Horizen Labs
    NA
    1,000 - 9,999
    1991
    Lodz, Poland
  • Established in 2015 with a vision of fulfilling the gap of market players and freelancers (who ruin Indian IT Market) in IT industry, we cater the vast range of Industry with our cost-effective solution. Fidel IT Services come in the place where you get best services from experienced IT Professionals at right time and ... read more about Fidel IT Services LLP

    "Highly recommended !"
    Ketan Joshi, CAE Project Engineer at Humanetics Innovative Solutions Inc.
    < $25/hr
    50 - 249
    2015
    Pune, India
  • Kaizen Softworks

    Building Partnerships, Crafting Solutions
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    At Kaizen Softworks, we’re here to make your business thrive with custom software solutions. Our team is a blend of skilled designers, software engineers and scrum masters who are dedicated to transforming your business challenges and ideas into effective software solutions.  ... read more about Kaizen Softworks

    "Great company to work with"
    Ron Barone, Director, Technology at South Ranch, Inc. (SmartBorder / Livingston Intl)
    $50 - $99/hr
    50 - 249
    2014
    Boston, Massachusetts
  • Tapadia Tech

    Mobile Apps, Web & IoT Development Company
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    Tapadia Tech started its operation in year 2001. We have our presence in Asia, Africa, Europe & North America. As a turn-key solution provider company drawing on a pool of experienced and highly qualified professionals from reputed technology and management institutions and domain experts from industry, academic an ... read more about Tapadia Tech

    "This is a good company"
    Naveen Joshi
    < $25/hr
    10 - 49
    2001
    Hyderabad, India
  • NEARSURE

    The Nearshore Outsourcing Company
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    Nearsure is a tech provider that connects the most demanding businesses with highly skilled, tech-savvy professionals across various industries. The company provides cost-effective and agile solutions that surpass clients' expectations to meet their tech needs with cultural affinity in aligned time zones.   ... read more about NEARSURE

    "Nearsure has proven to be an invaluable partner."
    Joe Paulini, CEO & Co-Founder at Chexout
    $25 - $49/hr
    50 - 249
    2017
    Los Angeles, California
  • Dawson Andrews

    An independent digital product firm
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    Dawson Andrews is a digital product firm providing Product Management, UX, UI and Engineering Services. We partner with the worlds best companies and startups to develop digital products and experiences with an expectation that our work will deliver revenue.

    "Top class team - highly recommended!"
    Gareth Quinn, Co-Founder & COO at Kairos Sports Tech Ltd
    $150 - $199/hr
    10 - 49
    2015
    Holywood, United Kingdom
  • Mind IT Systems

    Empowering businesses with software solutions
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    Mind IT Systems is a leading global organization focusing on providing solutions via Custom Application Development, Product Engineering, Enterprise Solutions, Business Intelligence and Analytics along with Quality and Testing Services. Our focus is on developing intellectual property for our clients.   Mind ... read more about Mind IT Systems

    "Best Partner for Web & Mobile Development"
    Sandeep Goel
    $25 - $49/hr
    10 - 49
    2014
    Delhi, India
  • Tech Curve AI & Innovations Co., Ltd is a software solutions and Business solutions company based in Bangkok (Thailand) providing Customized Software Development, Web Application Development, Mobile Application Development, Online Marketing and IT solutions. We have earned the pride of being one of the leading desk ... read more about Techcurve

    "Super Good App development team"
    Sharath Sanjiva
    NA
    2 - 9
    2019
    Bangkok, Thailand
  • We are Explorate Global! A new-age software and app development company with a mission to develop tailor-made and cutting edge solutions for our clients and partner with them to achieve growth.  Explorate Global has a rich history of developing great technological solutions for millions of users in 126 countrie ... read more about Explorate Global

    "Awesome client."
    Manoj Kumar, Data Scientist at at Cyient Insights
    $25 - $49/hr
    50 - 249
    2015
    Jaipur, India
  • Exceptia proporciona desarrollo de software a medida de calidad para una variedad de plataformas e industrias. Desarrollamos para cada plataforma móvil importante, así como para plataformas emergentes y proyectos web / de bases de datos. Nuestra amplia experiencia en plataformas nos convierte en el candid ... read more about Exceptia

    "delivered on time and as we said, good job !"
    Eduard Pintor
    $25 - $49/hr
    10 - 49
    2019
    Barcelona, Spain
  • Borgfy is a venture builder and startup studio that helps entrepreneurs and businesses build great tech ideas and grow within digital transformation. Our core expertise is in consumer tech, mobile apps, webapps, and UI/UX design. We also offer a range of startup advisory ,Go to market strategy building and idea consult ... read more about Borgfy

    "Web development"
    Goy Sengmany
    < $25/hr
    2 - 9
    2021
    Philadelphia, Pennsylvania
  • Makarenko IT Studio

    Design | Mobile & Web development | IT Consulting
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    Makarenko IT Studio, a visionary tech powerhouse, embodies innovation in every pixel and line of code. Our story is one of relentless passion for crafting digital excellence. From conceptualization to execution, we breathe life into groundbreaking web and mobile solutions. With a dynamic team of creative minds and tech ... read more about Makarenko IT Studio

    "Development of the structure and design of the blockchain project"
    Elena Politi
    $25 - $49/hr
    10 - 49
    2018
    Kharkiv, Ukraine
  • Purgesoft

    Trusted End-to-End Innovative Technology Partner
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    PurgeSoft is a software development company. We have been providing solutions to clients across the world for over 7 years and boast of our extensive experience on website designing and development projects. For the past 7 years we have created a number of full-scale and high-loaded Web applications. Our talented team ... read more about Purgesoft

    "Purgesoft is a custom app development industry expert."
    Susan Sylvain, Sales Specialist at Wood
    $25 - $49/hr
    10 - 49
    2017
    Jaipur, India
  • Sampark Softwares Private Limited is a leading provider of software development and IT consultation services. Founded in 2007, we are a CMM level 3 certified and ISO 2015 certified company dedicated to providing innovative and high-quality solutions to our clients. Our wide range of services includes Microservices D ... read more about Sampark Softwares Pvt Ltd

    "Project Management with MHL"
    Ajay Mehta ITIL, MCA, B.Com, Transformation Project Manager at Metropolis HealthCare Limited
    $50 - $99/hr
    250 - 999
    2007
    Gurugram, India
  • Cognic Systems Pvt LTD

    Digital Transformation Enabler - App Development
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    Cognic Systems Limited offers a comprehensive suite of cutting-edge technology services designed to empower businesses across industries. With a dedicated focus on innovation, collaboration, and client-centricity, we bring tailored solutions to the table that drive growth, efficiency, and transformation. 1. Mobile A ... read more about Cognic Systems Pvt LTD

    "Excellent Service"
    Niroo P. Kamdar, CEO Advisor at Kitchen Crafted
    < $25/hr
    50 - 249
    2011
    Cedar Park, Texas
  • Zentriflex Software

    Fast, Secure and Flex in Development
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    We are a team of enthusiasts who love what they do and are not afraid to try something new. We want to use the latest technology to keep up with the times. As every road has its beginning, so every idea has an intelligent head from which it originates. Together with our customers, we create great things from scratch ... read more about Zentriflex Software

    "Way better than expectations"
    Antoine Lévy, Senior Executive @ Performics UK at Performics
    < $25/hr
    2 - 9
    2022
    Ivano-Frankivs'k, Ukraine
  • We is an industry-leading web, e-commerce, mobile,  Bigdata & DevOps, and digital product development company based in INDIA. At Simplior, we help Startups, as well as 100+ companies, develop best-selling web apps, products, and design interfaces for a multitude of devices and touchpoints. At Simplior, we h ... read more about Simplior Technologies Pvt Ltd.

    "Hassle-free experience"
    Gerry Crawford
    $25 - $49/hr
    10 - 49
    2013
    Ahmedabad, India
  • We are a dynamic, young and super talented team of certified professionals. We use creative ideas, the right channel, and incredible team to build robust and purpose-driven software solutions which generate extra value for your business in the digital era. Our team smartly strategize every move and ... read more about Technanosoft Technologies

    "On of the the best Software, Salesforces,IOT & Cloud Solutions provider"
    Annu Seepal
    $25 - $49/hr
    10 - 49
    2015
    Noida, India
  • Our team focused on complex IT projects and strategic outsourcing of IT function which helps business to realize its potential. Our deep expertise, usage of best practices, innovative technologies and competitive location of delivery centers helps our clients to increase their efficiency. 

    " ITP is a reliable partner at applications development, enhancement, implementation and support with solid knowledge of Microsoft, SAP and Micro Focus"
    Edward Rudenko, Head of Partnership Development Team at at Metinvest Digital
    $25 - $49/hr
    10 - 49
    Kyiv, Ukraine
  • Lvivity

    Custom Software Development Company
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    Lvivity is a software development company that provides appropriate solutions to customers from all over the world in desktop, web and mobile development. We have highly skilled specialists and we are ready to offer you the best solution based on the individual needs of your business. Lvivity is: dozens of suc ... read more about Lvivity

    "Web application development & UI/UX design (online media startup, lifestile niche)"
    Andrew Zarytskyy, Head of Operations at The Spark
    $25 - $49/hr
    50 - 249
    2013
    Lviv, Ukraine
  • Stellen Infotech is a global software development and technology services company serving the industry for over 12 years. We are the leading provider of professional and innovative solutions in web development, mobile app development, digital marketing, and IT consulting. We offer comprehensive suites of services that ... read more about Stellen Infotech

    "Great communication and able to solve complex issues in a timely manner"
    Eunice Adebiyi, Operations Director at Africa Sustainable Trade
    $25 - $49/hr
    50 - 249
    2011
    Mohali, India
  • We are the digital marketing agency based in the PAK & US offering creative digital and innovative services. Our experienced and dedicated professionals have made us one of the most reliable digital marketing agency specializing in brand building and strategy. We will help accelerate your online growth and get you ... read more about Creative Giants Technologies

    "It was worth a wait we had the best team who took the responsibility and worked really well for us."
    Shanum Sheikh
    $25 - $49/hr
    10 - 49
    2020
    Karachi, Pakistan
  • Augusta is a focused product development, software services and technology consulting company. Established in Silicon Valley with Offices in Florida, Texas and Offshore development centres in India, we have engaged with a lot of clients in creating strategy, implementing, deploying, and supporting a wide range of solut ... read more about Augusta Hitech Soft Solutions llc

    $50 - $99/hr
    50 - 249
    2009
    Boca Raton, Florida
  • Hostmud

    Cloud Based Product Development Company
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    Hostmud is a well-established product development organization set up by highly qualified entrepreneurs of the era. If you are looking for some qualitative & creative work, then this is going to be the right place for you. The company is engaged in a wide range of Product Engineering, all sort of Application Develo ... read more about Hostmud

    $50 - $99/hr
    10 - 49
    Delhi, India
  • AResourcePool

    Website and Mobile App Development Company India
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    AResourcePool is a leading IT (Website and Mobile App Development )services provider with extensive experience in providing Digital Marketing (Internet marketing, Email marketing, SEO, SMO, PPC), Website Development (PHP, Wordpress, Drupal, Magento, Joomla, Nodejs & AngularJs), Website design (HTML5, UX design Serv ... read more about AResourcePool

    "Highly recommend them!"
    Oskar Paino-Povey, Managing Director at Housekeeping WA
    NA
    50 - 249
    2011
    Noida, India
  • KairaSoftware Pvt Ltd

    Leading Software Development Company
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    Kaira Software Pvt. Ltd. is one of the Leading Enterprise Web & Mobile Apps Development Company from India with an industry experience of more than a decade. What makes Kaira stand different is the client-centric service approach and tailored solutions enabling customers to achieve competitive advantage through fle ... read more about KairaSoftware Pvt Ltd

    < $25/hr
    10 - 49
    2008
    Ahmedabad, India
  • SSDB Tech Services

    Providing custom software solutions globally.
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    Software Services Delivery & Beyond is an IT solution-driven company that leverages technical expertise along with business acumen to custom build solutions that enable our clients to excel in their mission-critical projects. SSDB works closely with its global clients to adapt to their environment so as to provi ... read more about SSDB Tech Services

    $25 - $49/hr
    50 - 249
    2010
    Dallas, Texas
  • We create and use technology in ways that enhance our ability to connect with people as people - improving lives by creating shared value between brands and consumers. Each of our client is assigned a separate team for tailored products and services. We are a full-service agency of copywriters, designers, videographers ... read more about Boolean Digital Studio LLP

    NA
    50 - 249
    2021
    Noida, India
  • Rednodo

    Pushing excellence further
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    We are a Business Growth Agency, and with our 22 years of experience, we have helped companies grow from the ground up. Our highly motivated teams specialize in Marketing Automation, Web Development & Support, Digital Marketing, eCommerce, IT, and Consulting. Each team has experts who comprehend and focus on their ... read more about Rednodo

    $50 - $99/hr
    10 - 49
    2000
    Miami, Florida
  • onPoint Studio

    Serving your business to be digitally On Point
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    onPoint is a web development studio that helps businesses with their digital assets by creating quick loading, mobile-first, and eye-catching websites, API integrations, IT support. We also offer Figma conversions services including Figma to HTML, WordPress, Figma to Email templates and many more. Our talented team ... read more about onPoint Studio

    "Excellent service and results"
    Adam Fritz, Chief Executive Officer at Pozotron, Inc.
    $25 - $49/hr
    10 - 49
    2018
    Tallinn, Estonia
  • Smart Genesis

    Empowering Businesses with Innovative IT Solutions
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    Your Trusted Partner. Empowering Your Business with Innovative IT Solutions.  Our objective is to deliver top-quality software products through innovative strategies and cutting-edge solutions. Trust us to take your business to the next level. We offer affordable IT solutions that help you reduce costs ... read more about Smart Genesis

    $25 - $49/hr
    2 - 9
    2021
    London, United Kingdom
  • Our Vision is to make IT & Technology affordable & Accessible for everyone. We Believe in growth of everyone which is now only possible with Technology.   RNS IT Solutions provides Cyber Security, Digital Marketing, Website Development and Mobile App Development. We specialize in our fields and creat ... read more about RNS IT Solutions

    "Value of client!"
    Aakriti Sharma
    $25 - $49/hr
    2 - 9
    2018
    Jaipur, India
  • Arfadia

    Spark Creativity and Innovative Solutions
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    With years of experience,  has transformed in to a leading digital agency in Indonesia. The company’s services and reputation is unquestionable. Arfadia is Full Service Digital Marketing Agency and Creative Media Company located in Jakarta, Indonesia. We offer 360 Digital Marketing Campaign, SEO, Web ... read more about Arfadia

    "Excellent web design and on time project"
    Ariguna Napitupulu, Founder and CEO at Ardena Food (PT Ardena Artha Mulia)
    $50 - $99/hr
    50 - 249
    2010
    Jakarta, Indonesia
  • A glimpse about LEBAKA TECHNOLOGIES. Conceptualized with the notion that technology plays a major role in the day to day life of people, our goal and priority is to put ourselves in the customer's shoes, have an eye for detail and design products/services that will ideally cater to larger society. W ... read more about Lebaka Technologies

    "Quick response and faster deliverables along with that experienced team"
    Shyam Zaveri Manchukonda's, Company Owner at at Manchukonda's Shyam Zaveri
    $50 - $99/hr
    10 - 49
    2019
    Visakhapatnam, India
  • Chipp Studio OÃœ

    Mobile & Web development agency
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    Mobile & Web development agency, with our expertise, we help business to grow in the digital world. | Any kind of software products. Great expertise in the digital world and analyze client business help us the better result.​  

    "Comments about Clabl Project."
    A K
    $25 - $49/hr
    2 - 9
    2015
    Sillamae, Estonia
  • Vedansh Solutions LLP is an ISO 9001:2015 and Microsoft certified in .Net and MCTS, Development Company that have been associated with Web Development, Mobile App Development and Custom Software Development, since the origin. With a global appearance and more than 500+ customers around the world, we have been counte ... read more about Vedansh Solutions LLP

    $25 - $49/hr
    2 - 9
    2015
    Jaipur, India
  • A2 System

    Your Technological Partner
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    A2 SYSTEM is a leading telematics and system integration company, with a track record of over eighteen years in the world of technology and information. Our highly skilled staff in conjunction with the experience obtained in the tech sector make us pioneers in offering the highest innovation, quality, and the best serv ... read more about A2 System

    $25 - $49/hr
    2 - 9
    2000
    Malaga, Spain
  • Red Ant

    Expert software development
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    We’re a cross functional technical agency of Developers, Digital Program Managers and Designers in Sydney, Australia.We create custom digital platforms and apps in Open Source software - we specialise in Ruby on Rails and React.We’ve been creating digital websites and products for over 22 yea ... read more about Red Ant

    "Expert developers"
    Binh Wilson, Senior Digital & eCommerce Manager at Bubs Australia (ASX : BUB)
    $150 - $199/hr
    10 - 49
    1996
    Sydney, Australia

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What is a Bot?

A bot is a software that is equipped with Artificial Intelligence (AI) technology, which simulates a natural language dialogue (or chat) with customers as well as perform transactions on their behalf. These activities are performed via various online channels like messaging apps, websites, mobile apps, etc. The system is designed in a manner that answers the query in a fashion as a human does. A bot, when presented with a question, goes through a series of complex algorithms in order to process the input, comprehend the user's query, and resolve the problem with the most suitable answer. 

What is Bot Development?

Bot development deals with crafting applications that establish a flawless communication with visitors without requiring any external assistance from a human being.

The bot's responses can be either a generic/predefined text or a detailed explanation based on the information provided by the customer or extensive data stored in the database. Some of the most popular applications of bots are virtual assistants like Google Assistant, Windows Cortana, Apple Siri, etc. Moreover, several organizations are investing in the top bot development companies to install bots within their websites, apps, and instant messaging platforms.

What Are the Different Types of Bots?

To better grasp how the bot operates, it is crucial to understand the different types of bots:

1. Chatbots:

Chatbots are conversational bots. Depending on their type, they can either have a predefined conversational flow or possess the ability to detect the intent of the user and reply accordingly. The best chatbot development companies design bots to handle various functions such as sales funnel management, eCommerce, order processing, etc. The chatbot service providers can also be used to gather useful data of the user to help understand the customer’s preferences and behavior. There are three types of chatbots:

  • Scripted Bots
  • NLP Chatbots
  • Social Messaging Chatbots

2. Crawlers:

These bots operate in the background continuously, primarily retrieving data from different APIs or websites, and comply with directives provided to them. For instance, search engine spiders are crawlers, extracting URLs from documents. These URLs are subsequently forwarded on to the indexing infrastructure to access content, which is then parsed, and embedded in a searchable index. Googlebot and Bingbot are the two most famous examples of spiders on search engines.

3. Informational Bots:

Informational bots primarily focus on collating information from various sites and provide beneficial pieces of data. These bots are helpful in delivering push notifications and keeping subscribers updated on diverse articles, news, events, etc. Some bots broadcast information as accessible. It can also be remodeled as an FAQ bot, providing users the answers to specific queries.

4. Transactional Bots:

These bots are capable of communicating with external systems to achieve a specific transaction, transferring data from one platform to another. It enables users to perform transactions within the chat window, saving them the hassle of going through the entire purchasing process. An apt example of this solution is Dominos’ transactional bot, which allows customers to order their preferred pizza via emoji.

5. Entertainment Bot:

Entertainment bots include video game bots, art bots, etc. These bots are mainly used for amusement purposes or to build user engagement. For instance, video game bots can function as a human and be used to play multiplayer games. These bots may offer multiple gaming options, music, and art activities, etc. For example, Facebook Messenger has multiple bots offering different games.

What Are the Benefits of Using Bot Development Services?

Bot development offers several benefits such as instant replies to customers’ queries, standardized responses, etc. 

1. Improved Customer Service:

Bots can help businesses in delivering extensive assistance to their customers. Whether they require aid in comprehending the products or services, or any other queries, bots can resolve them quickly without keeping them on hold. These applications are 24*7 online, allowing users to reach out without any time constraint. This plays a crucial role in enhancing customer satisfaction. The bot development service providers further create software that will handle repetitive queries that otherwise would have taken excessive time from the staff's productive routine.

2. Cost-Effective:

Hiring bot service providers enable the integration of fully functional bot efficiently, at a much cheaper rate than assigning dedicated staff for each task. Bots can manage multiple customers at once due to its automated nature. This allows the organization to not only save on employee expenses, but you will also prevent the issues created by human errors. It is easy to implement and can be considered as a one-time investment capable of finishing assigned tasks with greater speed and more efficiency.

3. Monitor Data and Gain Insights:

Bot companies develop bot applications capable of collecting data provided by the customers including their contact details, preferences, grievances, etc. They can also be used for tracking user data to analyze their purchasing habits and behaviors. Businesses can set up quick questionnaires and surveys to identify why the consumer prefers a specific item or what is the reason for abandoning the cart, etc.

Which Industries Employ Bot Technology?

Some of the most common usage of bot development technology within different industries are as follows:

1. eCommerce:

eCommerce companies majorly depend on their websites for trading purposes. The retailers need to handle product description and availability, answer questions concerning the shipping process, payment option, etc. The bot development companies create an efficient bot system capable of assisting the staff in streamlining these tasks in many ways. A bot solution can either reduce or eliminate the need for customer service phone lines entirely. The bot can also answer the queries with a pre-designed questionnaire or maintain a conversational chat. Moreover, the bots can also aid in identifying the main issue and redirecting the client to the right department, thereby saving the employees from the hassle, save time, shorten the sales cycle, boost conversion and product performance.

2. Healthcare:

Incorporating bots within the health industry can aid in building cooperation amongst the patients and the healthcare workers. The bots can preemptively collect information related to the medical history and any severe health conditions from the ailing persons. Bot development services can streamline various hospital functions such as admissions, discharge, transfer requests, etc. The medical facilities can develop software that enables patients to list their symptoms and either provide a preliminary diagnosis or schedule an appointment with the right physician. The applications are programmed to automatically update patients' records and send appointment and prescription refill reminders. It can save a substantial amount of time for the hospital staff and doctors, reducing their burden.

3. Real Estate:

The real estate industry includes several different parties in a transaction, such as a seller, the buyer, and the mediator or estate agency. When selling a property, agencies and real estate agents may need to deal with several queries from both the prospective customers, who would demand information about the development and the seller focusing on the number of leads and prospects. Having a bot enables the real estate company to stay always in contact with the buyer, keeping them up-to-date about the newest properties in the market. Moreover, bot development services present the clients with an opportunity to personalize their search by answering surveys or questionnaires listing their preferences.

4. Hospitality:

These sectors are focused on delivering first-rate customer services. Hence, incorporating a bot solution enables the hospice industry to provide exceptional services to each customer. The bot companies help conceive bots to expedite the countless procedures to improve their customers' encounter before and throughout a trip or vacation. The hotel can resolve prospects' queries regarding booking information, accommodation vacancy, check in - check out timings, and other crucial details concerning their holiday. Additionally, this allows the clientele to accomplish multiple tasks without human assistance, such as scheduling of meeting rooms, booking cabs, and auto ordering food off the hotel menu based on voice and text commands.

5. Banking:

By introducing bots within the finance and banking sector, the customers can receive a 24*7 support system. They are designed to assist with customer KYC, resolving queries, and providing information regarding the latest products and services. These are further apt to reduce the customer waiting time, thus boosting the customer experience. The AI bot can additionally act as the users' 'personal finance assistance,' alerting on investments, and fund allocations. Moreover, patrons can avoid physically visiting the bank by resolving any problems concerning their account and transaction through the bots' assistance. Bot service providers deliver a well-planned bot solution that will also act as a guard against identity theft, other fraudulent activities.

What Is the Difference Between Off-The-Shelf Bot and Custom Bot Solution?

An off-the-shelf bot is generally built on a bot platform using pre-existing templates, tools, dialogue flow builders, etc. Bot development companies deliver ready to use bots to interact without any human interaction with the customers across multiple channels (website or mobile app). However, incorporating customizable or contextual communication skills within these applications can be challenging. A plug-and-play, live chat software is ideal when dealing with scripted interaction, resolving straightforward queries, gathering data, or redirecting clients to another department/location.

Contrarily, the best bot developers design customized bot from scratch to understand customer intent, allowing the bot to form two-way communication and respond to the customer's complex queries. The custom applications are powered using Artificial Intelligence, Machine Learning, or Natural Language Processing (NLP) technologies. Hence, they are capable of learning and evolving to tackle complicated dialogues and interactions. It is ideally used when dealing with clients requiring context-sensitive conversation.

What Are Some of the Crucial Challenges in Bot Development?

While dealing with bot development, businesses need to focus on overcoming hurdles related to the incorporation of the bot solution.

1. Bot Security:

Bot solutions may face potential vulnerabilities and threats ranging from data tampering, data theft, identity fraud, and other such complexities. 

Some of the best practices to ensure adequate bot security.

  • Use the https protocol and Web Application Firewall to protect data.
  • Set up two-factor authentication to assure the identity of the user.
  • Apply authentication timeouts to confirm that the user is still active.
  • Establish Beta-testing to warrant bot security.
  • Prevent the bot from answering to questions detailing business-critical information.

2. Plugin Integration:

Bot solutions need to undergo integration with other existing or newly introduced sales and marketing platforms. The bot can merge with external messaging channels such as Facebook, WhatsApp, etc. as well as websites and mobile apps. However, the entire integration process could be hectic and result in complications if not properly executed. 

Focus on building a bot that is flexible and offers scalability to better comply with other solutions. Test the bot to ensure plugin features such as search, payment, RSS feeds, subscription, etc. works successfully.

3. Bot Testing:

The bot solution must be tested after the deployment and prior to its implementation. This ensures that the bot is capable of handling the proper client queries and matches your business requirements. Moreover, natural language processing (NLP) is continuously expanding, requiring bots to be frequently updated. Bot applications further interact with other plugins, hence should be tested based on these criteria.

The four vital testing domains are: 

  • Conversation Design Testing
  • Entities Testing
  • Fulfillment Testing
  • User Acceptance Testing (UAT)

GoodFirms Research Process:

Having an efficient bot development service stimulates a real interaction between the bot and clients. GoodFirms pioneering research method enables service seekers to distinguish suitable companies that can satisfy their business requirements. 

GoodFirms assesses the most reliable bot development companies based on three principal evaluation criteria, viz. Quality, Reliability, and Ability. The above-mentioned list of bot development agencies allows service seekers to contemplate and identify the ideal associate for their business. The expert researchers at GoodFirms have examined the extent of the solutions offered by the top bot development companies and only then devised the list. We have conducted a thorough review of each participating agency, focusing on their portfolio, market discernment, years of experience in the domain, along with the scalability of the solutions provided. 

Another vital criterion considered by our team is the invaluable reviews and testimonials offered by verified clients. This feedback enables prospects in determining the strength and weaknesses of the bot development service provider and assess their past project to gain better insight within their business operations.

GoodFirms is pleased to welcome upcoming as well as top bot developers to expand our list. Hence, we would like to encourage bot development service providers to participate and get listed in our Research segment by providing evidence of their work.