Top Call Center Services in Florida

Researched by:Goodfirms Research TeamUpdated:September 22, 2026

Goodfirms has reviewed 60 Call Center Services in Florida as of September 2026. The top-ranked firm is AnswerForce (5.0 stars, 17 verified reviews, NA, founded 2003, Alachua). Across the category, the median hourly rate is $25, median client rating is 4.8, and 31% of firms employ 50+ members. Explore the vetted Call Center Services in Florida companies below, compare their strengths, and connect with the provider best suited to your requirements.

Are you looking to hire reliable call center services in Florida? There are certain advantages of outsourcing the call center process that any business cannot overlook. Outsourced call centers work similarly to an in-house team. However, the difference is that they cost much less and are better managed and supervised. An outsourced team of representatives will also be closely monitored and managed by expert professionals. Along with a professional setup, you also get access to a larger workforce and better management, which will translate into more productivity for your business, a more significant revenue stream, and more savings for your business.
While plenty of call center companies in Florida provide options for you, it also poses challenges to your selection process. Goodfirms has curated a list of top-performing call centers that will be helpful in your selection journey. What will help you the most is the research available with this list which is based on the quality, reliability, and ability of the solutions and services offered by the firms. Information on project portfolio, qualitative rankings, and verified reviews will take you one step closer to your ideal service partner. Use this list to your advantage and hire the best call center outsourcing services in Florida for your business today.

Goodfirms has verified 60 Call Center Services in Florida - part of 1,644+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Call Center Outsourcing Services in Florida

Find a Call Center Services Company Near you
Find a Call Center Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Spice up your sales pipeline through our AI-enabled products for B2B lead generation. Consistent lead flow, high brand recall, and revenue growth are the key results that we deliver, helping you grow. Piqual’s leadership team comprises senior executives from the advertising and software industries with decades of experience in business growth and go-to-market strategies. Talk ... read Piqual reviews & insights

    Spice up your sales pipeline through our AI-enabled products for B2B lead generation. Consistent lead ... read Piqual reviews & insights

    NA
    10 - 49
    2020
    Tampa, United States
  • Mondo Solutions Boutique BPO & IT firm with 30+ years global experience 20+ years presence in Philippines & India Specialists in Healthcare & Financial sectors What We Do Healthcare BPO & IT Recruitment (RPO), Clinical (CPO), Knowledge (KPO) Back-office, onboarding, credentialing IT development & support Why Choose Mondo 24/7 operations & flexible hiring – scale ... read Mondo Solutions reviews & insights

    Mondo Solutions Boutique BPO & IT firm with 30+ years global experience 20+ years presence ... read Mondo Solutions reviews & insights

    NA
    50 - 249
    2021
    Tampa, United States
  • Global Response offers a full range of contact center services, including high-touch customer care, inbound sales, order processing, chat, email, SMS text, social media support and more. We approach CX management differently which is powered by technology and perfected by people. Think of us as your brand ambassadors, because brand loyalty is what we specialize ... read Global Response reviews & insights

    Global Response offers a full range of contact center services, including high-touch customer care, inbound ... read Global Response reviews & insights

    NA
    250 - 999
    1974
    Margate, United States
  • Signius Communications is a 100% US-based answering services and call center services company with 12 locations across the US. Our highly-trained staff is equipped with state-of-the-art technology to help ensure the outstanding quality of services that our customers have come to rely on. With Signius on your team, you can be confident that your business ... read Signius Communications reviews & insights

    Signius Communications is a 100% US-based answering services and call center services company with 12 ... read Signius Communications reviews & insights

    $50 - $99/hr
    50 - 249
    1994
    Miami, United States
  • MedCal Inc. is a group management company that has been helping the medical industry grow and increase for over 17 years. By resolving insurance and patient claims one at a time, the firm has been working with medical groups and physical therapy centers to reduce their old account receivable. MedCal has established itself as a ... read MedCal Inc. reviews & insights

    MedCal Inc. is a group management company that has been helping the medical industry grow ... read MedCal Inc. reviews & insights

    NA
    2 - 9
    Miami, United States
  • XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost effective integrated solution for your business or organization. XACT specializes in custom designed solutions for those companies who do not fit in a cookie cutter mold. XACT believes in a partnering method of communication. It's your call, ... read XACT Telesolutions reviews & insights

    XACT has been providing contact center solutions for more than 35 years. Our experience provides ... read XACT Telesolutions reviews & insights

    < $25/hr
    250 - 999
    1988
    Lake Mary, United States
  • Boss Solutions has been set up to help medical practices improve patient experiences business outcomes and profitability. Set up a by a group of medical and business professionals, we aim to support small and medium practices gain the same economies of scale and cost advantages available for large corporations.

    Boss Solutions has been set up to help medical practices improve patient experiences business outcomes ... read Boss Staffing Solution (India) Pvt LTD reviews & insights

    NA
    50 - 249
    2020
    Orlando, United States
  • The Internet and advances in telecommunications technologies have made it easier than ever for consumers to buy from and communicate with the businesses that they use on a day-to-day basis. The answering service industry has been changed drastically due to these technological advances because call centers are able to handle communications faster than ever. And, ... read AnswerFirst reviews & insights

    The Internet and advances in telecommunications technologies have made it easier than ever for consumers ... read AnswerFirst reviews & insights

    NA
    10 - 49
    Tampa, United States
  • Ansafone is the leading outsourced contact center solution provider for companies in the US and Canada and maintains international alliances for global reach. We specialize in campaigns that require Inbound and Outbound Call Platforms - online interactions that include Live Chat, Email, Social Media Response Management and analytics, and support for User Generated Marketing Program.

    Ansafone is the leading outsourced contact center solution provider for companies in the US and ... read Ansafone Contact Centers reviews & insights

    $25 - $49/hr
    250 - 999
    1970
    Orlando, United States
  • OS Solutions is a leading U.S.-based outsourcing partner offering wide-ranging business support including web and graphic design, software/apps, data entry, customer care, bookkeeping, and CAD services. Their skilled teams tailor scalable workflows across industries like e-commerce, healthcare, retail, and construction. With competitive pricing, strong data security, and customizable solutions, they streamline essential operations and let ... read OS Solutions reviews & insights

    OS Solutions is a leading U.S.-based outsourcing partner offering wide-ranging business support including web and ... read OS Solutions reviews & insights

    $25 - $49/hr
    10 - 49
    2020
    Miami, United States
  • Oak Street Technologies is a leading provider of comprehensive digital transformation and business process management solutions. We specialize in delivering end-to-end services that empower companies, regardless of size or industry, to streamline their operations, enhance productivity, and drive sustainable growth. With a global reach and a commitment to excellence, we are dedicated to transforming businesses ... read Oak Street Technologies reviews & insights

    Oak Street Technologies is a leading provider of comprehensive digital transformation and business process management ... read Oak Street Technologies reviews & insights

    $25 - $49/hr
    250 - 999
    2020
    Orlando, United States
  • At CloudBridges, we specialize in transforming how call centers communicate, connect, and grow. Our team provides end-to-end VoIP and ViciDial setup, ensuring flawless connectivity and seamless campaign performance for legit USA and UK markets. With expertise in predictive dialer systems, hosted PBX, CRM integration, and call center outsourcing, CloudBridges helps businesses boost agent productivity, enhance ... read Cloud Bridges LLC reviews & insights

    At CloudBridges, we specialize in transforming how call centers communicate, connect, and grow. Our team ... read Cloud Bridges LLC reviews & insights

    $25 - $49/hr
    10 - 49
    2023
    Saint Petersburg, United States

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Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USOrlando31$35/hr582View firms
USPompano Beach2$25/hr581View firms
USTampa33$47/hr579View firms
USMiami Beach5$28/hr4.878View firms
USParkland1$37/hr577View firms
USFlorida City5$62/hr573View firms
USSarasota4$25/hr-72View firms
USAlachua1-572View firms
USDeerfield Beach1-572View firms
USMiramar1-572View firms
USSaint Petersburg13$75/hr571View firms
USMiami51$51/hr4.570View firms
USFort Lauderdale6$75/hr570View firms
USCoral Springs2$25/hr-70View firms
USCoral Gables2$25/hr-70View firms
USBoynton Beach2$25/hr-70View firms
USLake Mary1$25/hr-69View firms
USMaitland1$25/hr-69View firms
USJacksonville Beach1$25/hr-69View firms
USAtlantic Beach1$25/hr-69View firms
USWinter Haven1$25/hr-69View firms
USLakeland1$25/hr-69View firms
USDoral1$25/hr-69View firms
USAltamonte Springs1$25/hr-69View firms
USLongwood1$25/hr-69View firms
USPinellas Park1$25/hr-69View firms
USRiverview1$25/hr-69View firms
USLake Placid1$25/hr-69View firms
USNorth Lauderdale1$25/hr-69View firms
USTallahassee1$25/hr-69View firms
USPalm Beach Gardens1$25/hr-69View firms
USBrooksville1$25/hr-69View firms
USBradenton1$25/hr-69View firms
USSt. Petersburg3$31/hr-69View firms
USJacksonville20$46/hr-67View firms
USKissimmee2$37/hr-66View firms
USPembroke Pines3$37/hr-66View firms
USFort Myers2$37/hr-66View firms
USWeston1$37/hr-65View firms
USBartow1$37/hr-65View firms
USPalmetto1$37/hr-65View firms
USBrandon1$37/hr-65View firms
USBrent1$37/hr-65View firms
USPort Saint Lucie1$37/hr-65View firms
USWest Palm Beach3$46/hr-63View firms
USBoca Raton5$66/hr-56View firms
USWesley Chapel3$75/hr-52View firms
USSafety Harbor1$75/hr-50View firms
USMargate3--16View firms
USOrange Park2--13View firms
USSeminole1$175/hr-11View firms
USNorth Palm Beach1--8View firms
USFt. Lauderdale1--8View firms
USLargo1--8View firms
USPalm Harbor1--8View firms
USFloral City1--8View firms
USDelray Beach1--8View firms
USFernandina Beach1--8View firms
USOldsmar1--8View firms
USOviedo1--8View firms
USOrlando
31 firms$35/hr5
Value Score82 / 100
USPompano Beach
2 firms$25/hr5
Value Score81 / 100
USTampa
33 firms$47/hr5
Value Score79 / 100
USMiami Beach
5 firms$28/hr4.8
Value Score78 / 100
USParkland
1 firms$37/hr5
Value Score77 / 100
USFlorida City
5 firms$62/hr5
Value Score73 / 100
USSarasota
4 firms$25/hr
Value Score72 / 100
USAlachua
1 firms5
Value Score72 / 100
USDeerfield Beach
1 firms5
Value Score72 / 100
USMiramar
1 firms5
Value Score72 / 100
USSaint Petersburg
13 firms$75/hr5
Value Score71 / 100
USMiami
51 firms$51/hr4.5
Value Score70 / 100
USFort Lauderdale
6 firms$75/hr5
Value Score70 / 100
USCoral Springs
2 firms$25/hr
Value Score70 / 100
USCoral Gables
2 firms$25/hr
Value Score70 / 100
USBoynton Beach
2 firms$25/hr
Value Score70 / 100
USLake Mary
1 firms$25/hr
Value Score69 / 100
USMaitland
1 firms$25/hr
Value Score69 / 100
USJacksonville Beach
1 firms$25/hr
Value Score69 / 100
USAtlantic Beach
1 firms$25/hr
Value Score69 / 100
USWinter Haven
1 firms$25/hr
Value Score69 / 100
USLakeland
1 firms$25/hr
Value Score69 / 100
USDoral
1 firms$25/hr
Value Score69 / 100
USAltamonte Springs
1 firms$25/hr
Value Score69 / 100
USLongwood
1 firms$25/hr
Value Score69 / 100
USPinellas Park
1 firms$25/hr
Value Score69 / 100
USRiverview
1 firms$25/hr
Value Score69 / 100
USLake Placid
1 firms$25/hr
Value Score69 / 100
USNorth Lauderdale
1 firms$25/hr
Value Score69 / 100
USTallahassee
1 firms$25/hr
Value Score69 / 100
USPalm Beach Gardens
1 firms$25/hr
Value Score69 / 100
USBrooksville
1 firms$25/hr
Value Score69 / 100
USBradenton
1 firms$25/hr
Value Score69 / 100
USSt. Petersburg
3 firms$31/hr
Value Score69 / 100
USJacksonville
20 firms$46/hr
Value Score67 / 100
USKissimmee
2 firms$37/hr
Value Score66 / 100
USPembroke Pines
3 firms$37/hr
Value Score66 / 100
USFort Myers
2 firms$37/hr
Value Score66 / 100
USWeston
1 firms$37/hr
Value Score65 / 100
USBartow
1 firms$37/hr
Value Score65 / 100
USPalmetto
1 firms$37/hr
Value Score65 / 100
USBrandon
1 firms$37/hr
Value Score65 / 100
USBrent
1 firms$37/hr
Value Score65 / 100
USPort Saint Lucie
1 firms$37/hr
Value Score65 / 100
USWest Palm Beach
3 firms$46/hr
Value Score63 / 100
USBoca Raton
5 firms$66/hr
Value Score56 / 100
USWesley Chapel
3 firms$75/hr
Value Score52 / 100
USSafety Harbor
1 firms$75/hr
Value Score50 / 100
USMargate
3 firms
Value Score16 / 100
USOrange Park
2 firms
Value Score13 / 100
USSeminole
1 firms$175/hr
Value Score11 / 100
USNorth Palm Beach
1 firms
Value Score8 / 100
USFt. Lauderdale
1 firms
Value Score8 / 100
USLargo
1 firms
Value Score8 / 100
USPalm Harbor
1 firms
Value Score8 / 100
USFloral City
1 firms
Value Score8 / 100
USDelray Beach
1 firms
Value Score8 / 100
USFernandina Beach
1 firms
Value Score8 / 100
USOldsmar
1 firms
Value Score8 / 100
USOviedo
1 firms
Value Score8 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Miami · $0-24/hr

16 firms in this tier - more than any other city, averaging 5.0 ★. Top picks: Solved Puzzle, MIXBS Inc, AnswerHero.

Mid-tier leader
Miami · $50-99/hr

3 firms in this tier - more than any other city. Top picks: Medusind, Responsive Call Center, Signius Communications.

Top tier leader
Miami · $150+/hr

1 firms in this tier - more than any other city. Top picks: Upcision.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

Found your target region?

Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

Get 3 AI-Matched Firms