Top Call Center Services in Los Angeles, CA

Researched by:Goodfirms Research TeamUpdated:September 22, 2026

Goodfirms has reviewed 9 Call Center Services in Los Angeles, CA as of September 2026. The top-ranked firm is Hugo (4.9 stars, 16 verified reviews, < $25/hr, founded 2017, Los Angeles). Across the category, the median hourly rate is $25, median client rating is 5, and 34% of firms employ 50+ members. Explore the vetted Call Center Services in Los Angeles, CA companies below, compare their strengths, and connect with the provider best suited to your requirements.

While searching for call center services in Los Angeles, you need to find one that can add value to your business communication with your customers. Businesses often underestimate how important it is to manage customer expectations. No matter the type of products and services you have to offer, if you are not on the same page as your customer, the entire conversation will be ineffective and might leave you with more convincing to do. Your business needs a representation that conveys the right message in the first go and reduces more interactions for the same query while increasing first-time resolutions. However, finding the right match amidst numerous call center companies in Los Angeles is difficult for any business. You would need to research many options and deliberate over several aspects to make the right selection.
Hence, Goodfirms has prepared a directory of top-performing call center outsourcing services in Los Angeles to save you all the time and effort required in researching all options. This directory's unique feature is research based on three essential parameters: quality, reliability, and ability. Make the best use of the research scores, rankings, and verified reviews to hire the best call center service providers in Los Angeles that meet your business standards.

Goodfirms has verified 9 Call Center Services in Los Angeles, CA - part of 1,644+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Call Center Service Providers in Los Angeles

Find a Call Center Services Company Near you
Find a Call Center Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Since its founding, Hugo has built a reputation as a top BPO company and trusted BPO services provider, partnering with disruptive startups and iconic brands worldwide on customer care, data, and community support. A 3,800+ strong, university-educated workforce spans SE Asia, Africa, and the Americas, ... read Hugo reviews & insights

    Since its founding, Hugo has built a reputation as a top BPO company and trusted ... read Hugo reviews & insights

    < $25/hr
    1,000 - 9,999
    2017
    Los Angeles, United States
    Hugo is a good culture fit and has good value for cost - Anonymous
    Visit Website
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  • At SD&A, we put our clients first: we draw every plan, make every decision and take every action with our clients foremost in mind. We've proudly served the nonprofit community for over 30 years and generated over a billion dollars for our clients.

    At SD&A, we put our clients first: we draw every plan, make every decision and ... read SD&A Teleservices reviews & insights

    < $25/hr
    250 - 999
    1983
    Los Angeles, United States
  • Established by a team of professionals, Mr E-Sourcing prides itself in offering quality call center services to a wide variety of clients.

    Established by a team of professionals, Mr E-Sourcing prides itself in offering quality call center ... read Mr E-Sourcing reviews & insights

    < $25/hr
    2 - 9
    Los Angeles, United States
  • We are a boutique BPO with nearshore sites in San Pedro Sula, Honduras and Sandy Bay Jamaica and one offshore site in Quezon City, Philippines. Our 3 sites consists of awesome family members that have a lot of talent and passion for what they do and we LOVE that. Collective Solution is about providing outstanding ... read Collective Solution reviews & insights

    We are a boutique BPO with nearshore sites in San Pedro Sula, Honduras and Sandy ... read Collective Solution reviews & insights

    $150 - $199/hr
    250 - 999
    2010
    Los Angeles, United States
  • Using AI Tools

    • PerplexityPerplexity
    • ClaudeClaude
    • ChatGPTChatGPT

    For over 14 years, Scenes City has helped businesses acquire, engage and convert customers through professional telemarketing, lead generation and customer engagement solutions.Combining experienced sales specialists, data-driven strategies and APAC-based contact centre capabilities, we create meaningful conversations that help businesses generate opportunities and grow revenue.

    For over 14 years, Scenes City has helped businesses acquire, engage and convert customers through ... read Scenes City Telesolutions reviews & insights

    < $25/hr
    10 - 49
    2012
    Los Angeles, United States

    Why Scenes City Telesolutions?

    • Singapore-Based Business With APAC Contact Centre
    • Human-Powered Conversations Enhanced By Technology
    • Flexible Solutions Built Around Your Goals
  • Transpeed Communications is your link to a successful business, thriving in a globally competitive marketplace through professional outsourcing relationship. Transpeed Communications delivers quality strategic staffing services to different companies, major industries and agencies through dedicated staffing partnerships and workforce management solutions. Our company focuses on excellent performance in providing resources and systems to keep your ... read Transpeed Communications reviews & insights

    Transpeed Communications is your link to a successful business, thriving in a globally competitive marketplace ... read Transpeed Communications reviews & insights

    $100 - $149/hr
    250 - 999
    2012
    Los Angeles, United States
  • Tel-Us Call Center’s 24-hour answering service is here to support your business. Based in Los Angeles, we partner with businesses throughout California and across the United States to provide our award-winning service. As a call center, virtual office, and live answering service, we work around-the-clock to provide customized solutions for businesses across a wide variety ... read Tel-Us Call Center reviews & insights

    Tel-Us Call Center’s 24-hour answering service is here to support your business. Based in Los ... read Tel-Us Call Center reviews & insights

    < $25/hr
    2 - 9
    Los Angeles, United States
  • At ConnectPeak, AI is at the heart of everything we do. From voice agents to automated customer outreach, we leverage AI to ensure that your customers receive consistent, high-quality interactions every time. While AI powers consistency, our human agents fuel continuous improvement. We view our agents not just as service providers but as key contributors ... read Connect Peak reviews & insights

    At ConnectPeak, AI is at the heart of everything we do. From voice agents to ... read Connect Peak reviews & insights

    < $25/hr
    50 - 249
    2024
    Los Angeles, United States
  • We are a company specializing in medical billing and coding, collection of accounts as well as providing payment processing for your medical practice. At Columbus healthcare, we are dedicatedly committed to helping you, our client, and we strictly follow (HIPAA) Health Insurance Portability and Accountability Act. Our team understands how important is patient health Information ... read Columbus Healthcare services LLC reviews & insights

    We are a company specializing in medical billing and coding, collection of accounts as well ... read Columbus Healthcare services LLC reviews & insights

    < $25/hr
    10 - 49
    2017
    Los Angeles, United States

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1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

Loading map…

All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USLos Angeles34$41/hr581View firms
USLos Angeles
34 firms$41/hr5
Value Score81 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Los Angeles · $0-24/hr

18 firms in this tier - more than any other city, averaging 5.0 ★. Top picks: Hugo, Medrina Technology Management Private Limited, Jarvis.

Top tier leader
Los Angeles · $150+/hr

1 firms in this tier - more than any other city. Top picks: Collective Solution.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

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