Ateam Soft Solutions designs, builds, and scales high-performing mobile apps for clients in the USA, Australia, Europe, and the Middle East. We cover the full lifecycle—from discovery and UX/UI through engineering, QA/device-lab testing, compliance, store submissions, and post-launch growth—with a delivery model that’s transparent, measurable, and predictable.
Transparent estimating: Quotes in hours per role (PM, designers, mobile, backend, QA, DevOps) with assumptions + inclusions/exclusions so you can compare apples-to-apples
Weekly demos + CI/CD: Recorded sprint demos, always-green pipelines, feature flags, trunk protection, and fast feedback loops
Device-matrix QA: Tiered coverage (S/M/L) across iOS/Android versions and real devices; crash-free session targets and automated E2E on critical paths
Time & Materials: flexible scope for evolving products
Dedicated Squad: long-running product velocity with shared context
Collaboration & tools
India-based delivery with planned overlap for US/EU/Australia; GitHub/GitLab, Figma, Fastlane/Bitrise/GitHub Actions CI/CD, TestFlight/Play Internal, Jira/ClickUp/Notion.
Time zones & collaboration
Primary delivery from India (IST) with planned overlap for US/EU/Australia stakeholders (recorded demos, Slack/Jira/ClickUp/Notion, Loom updates).
Tooling: GitHub/GitLab, Fastlane/Bitrise/GitHub Actions CI/CD, Figma for design, TestFlight/Play Internal for testing.
Commitments
Ownership: 100% client IP/code/infra accounts
Transparency: hours-per-role estimating, assumptions, change control in writing
Reliability: weekly demos, green CI/CD, named leads with continuity plans
Support: warranty window after go-live and SLAs tailored to your risk profile
If you’re shortlisting a mobile app development company in India, Ateam Soft Solutions offers the balance of speed, quality, and predictability—with verifiable outcomes, transparent estimates, and a delivery rhythm built for real-world products.
The team was professional, innovative, and delivered a feature-rich app that made service booking effortless.
Anonymous
A Team Soft Solutions brought our boutique vision to life with a beautifully crafted and fully functional app.
Anonymous
Awesome experience ATeam are extremely knowledgeable and will work above and beyond to deliver an outstanding product.
Ashley Jeffs , CTO at Fifth Logic
Felt like working with in-house team. They are so much supportive and friendly.
Sandeep RG , Chief Executive Officer at at Flack Marketing solutions
The best out there!
Yash Dhir
What Users Like The Most
They had Great business vertical experience . The team frequently provided ongoing advice and consultation, Recommend new innovations and outcomes and Helped avoid potential landmines.
They are well organized and at the same time can adapt to our choices of technologies
They are extremely communicative and thorough in all aspects of the project. We are always up to date with what they were working on and the timeline expectations. I really liked how involved the CEO and President were for being a company of their size.
What Users Like The Least
They were the best software development partners we could ask for . No complaints
I am verry happy of the partnership so far and I don't have any specific need that isn't covered yet
Currently do not have any room for improvement but will update if that changes.
The team was professional, innovative, and delivered a feature-rich app that made service booking effortless.
We partnered with A Team Soft Solutions to build a robust on-demand service app and were thrilled with the results. They guided us through every stage—from wireframes to final deployment—while incorporating feedback quickly. The interface is clean, and backend operations are smooth. Their team was always accessible and kept us updated through each sprint.
What was the project name that you have worked with Ateam Soft Solutions?
Home Services Booking App
What service was provided as part of the project?
Mobile App Development
Describe your project in brief
A Team Soft Solutions developed a mobile app allowing users to book electricians, plumbers, and cleaning services with real-time scheduling and secure payment integration.
What is it about the company that you appreciate the most?
Their ability to listen, adapt, and build a scalable solution that met real-world user needs.
What was it about the company that you didn't like which they should do better?
The testing phase took slightly longer than expected; a tighter QA cycle would help.
Rating Breakdown
Quality
Schedule & Timing
Communication
Overall Rating
Project Detail
Completed
Business Services
Anonymous
Posted 7 months ago
A Team Soft Solutions brought our boutique vision to life with a beautifully crafted and fully functional app.
We came to A Team Soft Solutions with a concept and brand identity, and they handled the rest—from user flows and UI design to payment integration. They delivered the project on schedule and provided a helpful onboarding session for our internal team. The app looks premium and has performed flawlessly post-launch.
What was the project name that you have worked with Ateam Soft Solutions?
Niche Fashion Marketplace App
What service was provided as part of the project?
Mobile App Development
Describe your project in brief
A Team Soft Solutions designed and developed a mobile e-commerce app for boutique clothing brands, integrating product listings, cart management, reviews, and checkout.
What is it about the company that you appreciate the most?
Their creative design team and strong understanding of user-centric commerce experiences.
What was it about the company that you didn't like which they should do better?
Initial communication across time zones was a challenge, but it improved with time.
Rating Breakdown
Quality
Schedule & Timing
Communication
Overall Rating
Project Detail
Completed
Business Services
Binoy V.B
Posted 9 months ago
Excellent and professional service offering from Ateam India
he website is developed exactly as we envisioned . The traffic to the website is excellent and is fine tuned for the best SEO practices. We have received very positive feedback from customers about the usability and design. The first month we launched our website the sales numbers were fantastic
The communication transparency was excellent. The most impressive aspect about the company is their knowledge about building ecommerce websites across a variety of platforms. They manage expectations well, which that’s very important to clients.
What service was provided as part of the project?
Web Design, Web Development
Rating Breakdown
Quality
Schedule & Timing
Communication
Overall Rating
Ashley Jeffs, CTO at Fifth Logic
Posted on Jul 19, 2022
Awesome experience ATeam are extremely knowledgeable and will work above and beyond to deliver an outstanding product.
From the initial meeting with ATeam we were very impressed with their attention to detail, technical knowledge, clear communication and approachable nature. We very quickly built a strong trusted partnership. Leveraging ATeam's skills in both UX and UI design we were quickly able to transfer our requirements to a functioning POV and build out from there. ATeams's ability to work offshore effectively was a welcome relief from previous experiences with other off shore development companies. Everything ATeam said they would do was completed. Furthermore when requirements changed ATeam were very adaptable and provided recommendations on how best to deliver the new requirements.
Due to the success of the first phase we have already commissioned ATeam to design and build the second stage of our front end application.
We strongly recommend ATeam for any UI design or React development needed.
What was the project name that you have worked with Ateam Soft Solutions?
Fifth Logic IQ . .
What service was provided as part of the project?
Web Development, App Designing (UI/UX)
What is it about the company that you appreciate the most?
Honest Clear Communication Collaborative Extremely Knowledgeable Friendly Easy Going Adaptable
What was it about the company that you didn't like which they should do better?
Nothing. Any issues that arose due to the aggressive delivery time line were quickly dealt with.
Rating Breakdown
Quality
Schedule & Timing
Communication
Overall Rating
Project Detail
$0 to $10000
In Progress
Sandeep RG, Chief Executive Officer at at Flack Marketing solutions
Posted on Nov 29, 2021
Felt like working with in-house team. They are so much supportive and friendly.
I was looking for a team to work with us in a lean model as I was planning to build an app based on customer experiences. Many of the agencies didn't accept the proposal as I don't have a complete plan. But Ateam took the challenge and has been with us in all Phases. They suggested better alternatives regarding the features for Budget feasibility and early delivery of the product. They followed the timeline, they shared with me.
Still, they are supporting us in feature enhancement and UI improvement.
What service was provided as part of the project?
Web Development, Web Design
What is it about the company that you appreciate the most?
Proper communication and documentation of all requirements regarding the app.
worked with us just like a lean startup model and done all iterations in the product without any hesitation
What was it about the company that you didn't like which they should do better?
our MVP had some bugs. But they have corrected in a short span of time.
Rating Breakdown
Quality
Schedule & Timing
Communication
Overall Rating
Yash Dhir
Posted on Oct 11, 2021
The best out there!
After speaking with 20+ software development teams, I found myself constantly disappointed. That is until, I met with ATeam. Within our first consultation meeting, the team demonstrated a strong work ethic, passion about their work, and a genuine desire to provide as much value as possible. There is no question that these guys are the best out there! I am delighted to have worked with ATeam.
What service was provided as part of the project?
Mobile App Development, Web Development
Rating Breakdown
Quality
Schedule & Timing
Communication
Overall Rating
Abdur R. Walid, Web Developer at BrainStation
Posted on Oct 01, 2021
In a league of their own
Previously having an unpleasant experience with an agency, i found Ateam and had them take over few of my projects for me. Since then they had done many more for me. Their team is full of skilled and collaborative engineers. Communication was always up to date and the team is incredibly flexible. The quality of their development is impressive and Specially the work ethic. I highly recommend them for their above and beyond mentality.
What service was provided as part of the project?
Web Development, Web Design
What is it about the company that you appreciate the most?
Definitely their communication skills and work ethics. Never missed a deadline!
What was it about the company that you didn't like which they should do better?
So far very good.
Rating Breakdown
Quality
Schedule & Timing
Communication
Overall Rating
Project Detail
$0 to $10000
Abhilash Mohanan, Digital Marketing Specialist at Adal Learn
Posted on Sep 28, 2021
The service was top-notch
The service was top-notch. They implemented all our requirements with proper understanding and optimum results. All the features were rolled out timely. The communication with the team was effortless and we could reach out to them with queries whenever necessary without any hassle.
What was the project name that you have worked with Ateam Soft Solutions?
The Experts
What service was provided as part of the project?
Mobile App Development, App Designing (UI/UX)
Rating Breakdown
Quality
Schedule & Timing
Communication
Overall Rating
Project Detail
In Progress
Javier Gutierrez
Posted on Sep 13, 2021
"Wow" team.
Great pleasure to work with aTeam. Extremely dedicated, excellent communication, and great performance. Never seen their efficiency and commitment in other professionals. From just hiring for a specific job they have become the team I would like to work long-term with. That explains everything, right? ;)
What service was provided as part of the project?
Web Development
What is it about the company that you appreciate the most?
Communication, organization, efficiency, intelligence, and clarity.
Rating Breakdown
Quality
Schedule & Timing
Communication
Overall Rating
Project Detail
$10001 to $50000
Ben Brown
Posted on Jun 29, 2021
Responsive and thorough
We engaged Ateam for the technical upgrade of 3 websites. The main aim was to improve the web performance, page speed and core web vitals. The overall project has been a great success, and the team have exceeded our expectations. Ateam were responsive, communicated well and deployed resources to ensure timely delivery.
What service was provided as part of the project?
Web Design
What is it about the company that you appreciate the most?
Communication and technical capabilities
Rating Breakdown
Quality
Schedule & Timing
Communication
Overall Rating
Project Detail
$10001 to $50000
John G
Posted on Jun 14, 2021
Dev For Gaming Company - Highly recommend!
I worked with ATeamIndia on developing a gaming platform for a large enterprise based in the UK. My interaction with the ATeam devs was very top-notch! Very professional and a special shoutout to the project management team - you guys rock! One of the best development experiences I had. Highly recommend!
What service was provided as part of the project?
Software Development, Web Development
What is it about the company that you appreciate the most?
Communication and project management skills.
Rating Breakdown
Quality
Schedule & Timing
Communication
Overall Rating
Project Detail
$0 to $10000
Anonymous
Posted on May 05, 2021
Custom CRM Development
aTeam Software Solutions worked with my team to build out a Custom Laravel based Customer Relationship Manager(CRM) for a niche within the Commercial Real Estate Industry. We interviewed 5+ firms before moving forward with aTeam. From the start, the team was extremely hands on and thorough when discussing the scope of the project. The CEO and President were involved throughout the entire process, which provided us comfort when committing to such a large project.
Daily emails and calls, Live Demos and tutorials, the team was communicative and always kept us in the loop on the project. Some features of our project included:
-Customer Manager System
-Lender Manager System
-Call Manager
-Task and Notifications Manager
-Email Client Integration
-Location Based Property Management
-Live Chat
-Sales Pipeline Management
So far, we've been extremely happy with the product and have already seen a 28% decrease in the time it takes us to close a deal. The team is providing us 24/7 ongoing maintenance and we will continue to work with them for future Development.
What service was provided as part of the project?
Mobile App Development, Web Development
What is it about the company that you appreciate the most?
They are extremely communicative and thorough in all aspects of the project. We are always up to date with what they were working on and the timeline expectations. I really liked how involved the CEO and President were for being a company of their size.
What was it about the company that you didn't like which they should do better?
Currently do not have any room for improvement but will update if that changes.
Rating Breakdown
Quality
Schedule & Timing
Communication
Overall Rating
Project Detail
$10001 to $50000
Ricardo Moura
Posted on Apr 29, 2021
Web Application with Angular
The team was capable of quickly understnting the requirements and we put in place, in a few weeks, an application written in Angular to be used by R&D Departments. Always working at a good pace, and with communication on each step, wich allowed all the questions to be sorted out and solved quickly. It's has been a very positive experience working with ATeam.
What service was provided as part of the project?
Software Development
Rating Breakdown
Quality
Schedule & Timing
Communication
Overall Rating
Vignesh Packiam
Posted on Mar 15, 2021
Website for NGO Organization
Our is a NGO foundation Our main aim is to fight social inequalities through education and knowledge sharing. Our efforts are focused on children in need: with disabilities, those living in orphanages, and students from small villages ATEAM designed and developed a custom web application form for us aimed at recruiting new volunteers. What we also needed was an intuitive internal management tool.
ATEAM suggested creating a dedicated multipurpose CMS, which they developed later on. As a result, the solution simplifies our volunteer registration procedure. We wanted to recruit volunteers more easily, organise their teamwork better, and manage our events more efficiently.
App users are praising it for its easy usability and functionality. Compared to the previous method we used to have, now we can save up to 50% of the employee’s time. Using the new solution, we’ve already recruited 25 volunteers to date.
What service was provided as part of the project?
Web Development
Rating Breakdown
Quality
Schedule & Timing
Communication
Overall Rating
sandeep rg
Posted on Mar 15, 2021
website development for digital marketing company
We need a responsive website to promote our service to global prospects.
Within 2 months of launch our website we saw 75% of traffic increase in our website and 25% drop in bounce rate. Ateam didn’t just go through the motions. They went above and beyond in being very thoughtful. You can rely on them even if you do not have a strong technical background. They had a can-do attitude and didn’t create any unnecessary problems. It was a pleasure to work with Ateam
What service was provided as part of the project?
Digital Marketing, Web Development
What is it about the company that you appreciate the most?
AMWI.AI is a tool which helps the companys to simplify Recrutement process. AMWI collects Resumes from varios providers and compare it with JD uploaded by employer using AI. AMWI also setup automated video interiviews and chats and AI servers will process results.
Client is a Third Party Provider for product sellers in Reunion island.
The company does not own the products that are stored in our warehouses, they belong to their customers who trust them to manage their inventory and deliver their orders to their own respective customers.
Project Description
The purpose of this project is to acquire and implement a new Warehouse Management solution (WMS) solution that shall meet the current and future needs of Client. Client is a self-funded logistic company who manages over $10 million dollars per year in sales and services, and who employs over 16 inmates in the Reunion Island facility. This document focuses on the Business requirements of the new WMS System.
The new WMS solution shall replace an existing inventory management system which resides on an Windows platform .aTeamIndia will need to specify recommended hardware and platform for the optimal use of the WMS software solution.
In addition the new WMS System shall incorporate functionality for Shipping management and picture capturing. These functions are currently performed using manual processes, spreadsheets, and standalone PC systems.
Our Solution
We provided an enterprise-grade web application and associated mobile solution. The highlights of the solution are:
Barcode scanning using Android/IOS Mobile device ensured tracking of inventory.
The reporting and analytics modules ensured forecasting of inventory requirements.
The software also provided an interface to customers for managing their container
bookings.
The web application was responsive & MVC based. The solution also provided Kendo Grid
Apple Barclays finance app, is an E commerce portal with Afford it Now payment integration(AIN Integration) By verdura. It helps users to purchase the Products from Apple and make payment through AIN integration. Currently we have two panel One for store and other for Admin , From admin panel any number of stores can be created. Seller can sell Apple products of various category types Via these stores. The stores have a common design which is approved by Apple.
E Learning App for school and college students.The app offers comprehensive learning programs in Math and Science for students between classes 4th-12th. It also has test prep courses for competitive exams like JEE, NEET.
Learn
From engaging video lessons and personalized learning journeys designed by aTeam.
Test
Practice to perfection with chapter wise tests that are customized to the learning requirement of every student.
Analyse
The app runs an in-depth analysis based on customized tests and personalised learning paths adopted by the student. Students receive detailed analysis of their progress and performance to plan better and improve.
Revise
Each module offers revision and practice sessions for students to perfect their understanding of concepts and help them excel in their examinations.
For Exams And Beyond
The modules are planned in a way that it provides complete coverage of all state-level Boards, ICSE and CBSE syllabus for classes 6-10 and complete IIT JEE and NEET Preparation for classes 11-12.
Knowledge Graphs
Exhaustive Knowledge Graphs provide students customized recommendations to understand concepts better.
Practice
This feature offers warm up, run and sprint mode for every concept. This unique feature allows students to test at their pace, based on their level of understanding
Live Classes
Free live classes are conducted by teachers for students in classes 4 to 12. These online classes cover CBSE and State Board Math and Science syllabus. Students can choose the topics and attend these free classes.
Based on Australia’s holiday mecca, the Gold Coast, JumpOn is a perfect combination of expertise bringing together an innovative new technology that reshapes the consumer booking experience while giving properties and tourism operators room to expand sustainably.
The monopoly of Online Travel Agent giants has forced the consumer to compare accommodation based on rates and commission paid.
JumpOn offers to compare accommodation based on the consumer’s Preferences and Requirements, therefore opening a new choice of destinations and properties to ensure the perfect holiday and avoid disappointment.
JumpOn has recently extended it's business model to include all hospitality and tourism businesses a chance to get seen online and get Australian bookings.
Campfire is a social media application like Pinterest with a creative touch. The apps mission is to curate some of the most inspirational content for those working in the entertainment industry. To do that, they show you personalized content and ads you�ll be interested in based on information collected from you and third parties. The app helps people in finding creative design and also the designers to share their work to the people who work in the industry and providing more reach to their designs
SADAD facilitates and streamlines a wide range of payment transactions for individuals, banks, businesses, and the government sector, while continuing to develop new payment products and services. SADAD aims at providing with one solution for all payments.
Sadad application is a Payment and Ecommerce application with features like:
Money Transfer
Easy money transfer with OTP confirmation, Money transfer by QR code., QR code Generation , E wallet (sadad to sadad transfer)
Bank withdrawal
Money withdrawal from bank for merchant using admin approval , Secure payment system
Ravens Duet was first envisioned as a helper app to city based scavenger hunts and events. It was planned to make events seamless and shareable.
Now Ravens Duet is a worldwide collaborative scavenger hunt. Players earn points by creating challenges and completing challenges. You have the power to build the game, and win the game.
Ravens Duet is a collaborative social adventure on a fun virtual platform.
Fitspace- Calorie counter and Personal trainer App
$10001 to $50000
16 weeks
Healthcare & Medical
Fitness app for BarbelFitness - An App dedicated to fitness training & nutrition planning. This App helps lead the respective community in wellness education, youth fitness, senior fitness and personalized wellness solutions for both preventive and post-rehab care. This platform helps Personal Trainers and Nutritionists to reach under or unserved populations impacted by the obesity epidemic and educate young people on self-care principles that mainstream fitness/diet culture & also provides them tools & skills necessary to engage with the community.
Plixto is a video portal especially for the regional language besed short films. Short films of regional language carry important messages of their culture that the world craves to see. PLIXTO is one of a kind, dedicated platform for unique regional short films. We have a wide range of content packed with a variety of emotions. This platform will give upcoming film producers a chance to showcase their talent to the world.
Mission: Streaming regional content to every corner of the world.
Vision: To create and deliver the widest collection of regional film across the globe!
Nexa is the platform for insurance agents and brokers who can share
their business. In nexa the agents can create market searches and
connect with different brokers up on the interests they have.
Nexa have a good chat where once the agent and brokers got connected,
they can communicate with the chat.
HR Talent analysis platform. Companies can use the platform to evaluate the performance level of their employees. The evaluation is done based on 7 criteria and the evaluation is given by the managers of each and every employee. Q7 Leader turns every manager into a better and objective people manager with the Q7 best HR-management practices in one tool, real-time people analytics and a development plan for every employee. Managers and HR have continuous insights of where and which action, decision and development is needed to ensure a sustainable and objective workforce- and reward planning.
Interactive Personal Waste Management - RecycleSV is a mobile app that allows you to scan an allocated QR Code on a recyclable object, which then asks for you to take it to the bin, scan the bin QR code and recycle the item correctly. In doing so, one will receive (for now) a virtual reward. The app will display the number of recycles and amount of rewards one has achieved.
Dropping an email at [email protected] is required to use the QR codes in the app.
Caromatic: Using this website a user can access the maintenance schedule of all cars, get a fair and transparent price, book an appointment, make payments, access service history and get maintenance reminders all at a reasonable price
Shopping and service sector usage exists in the maldives business economy one of the world�s premier manufacturers of organically crafted, pure CBD and full spectrum hemp extracts. The website is aiming both r etail and wholesale customers. Wholesale , wholesale partner, retail and normal user accounts are available in the site.
Temporary Staff Service : Staff DIrect is a Booking platform of the temporary staffs like
promoter, moderator, cloakroom staff, models etc for the events
Kindly share your feedback on how Goodfirms has been doing so far in increasing your visibility among potential clients.
We have been getting great website traffic from Goodfirms. Also, Goodfirms' recognition gives us great introduction and credibility when we present our company to clients.
Please introduce your company and give a brief about your role within the organization.
AteamIndia is a full-service IT company providing strategic IT business solutions and services for complex business problems, in multiple industry sectors including retail, healthcare, finance, education, and more. Our vast technology and industry expertise enable us to focus on cutting-edge internet technologies with the aim to develop scalable, secure, and easy-to-use web applications that work across multiple devices. We believe that the judicious use of technology, together with a good design can reduce complexity, connect individuals, and provide valuable insights, all of which ultimately help businesses succeed. Seamless collaboration, total transparency, secure delivery — we’ve developed a better approach to offshore custom software development. Our team of over 40 technology experts scales quickly and offers end-to-end services across a range of platforms and technologies.
What makes us different and the most sought after is how we incorporate emerging technologies into our modus operandi. Our team at aTeamIndia comprises a “handpicked” collection of passionate and hardworking humans who believe in making the web simple. Our motto is to make trending technologies accessible to everybody. We are a client-centric team of professionals with a passion for creating, enhancing, and managing award-winning websites and digital experiences. As a recognized global leader in development and design, our proactive growth model empowers our clients to exceed their goals while integrating our team with theirs. We combine technology, creativity, and strategy to transform your audience from visitors into evangelists.
What is the story behind starting this company?
During my college days as a Software Engineer student, I had a deep passion for coding and finding solutions to problem statements. When I graduated I worked with ISRO as a contract Engineer and a couple of software firms as a software engineer, I got the feeling to create an entirely new methodology to resolve pain points of different industries by creating bespoke solutions. Then I started building a team and approached different customers presenting solutions to their pain points in business. A couple of clients gave us the opportunity to implement solutions that worked very well and we got recognized as problem solvers in many sectors. Thus we started expanding the team with more passionate developers and business analysts and scaled to a 40+ member team and spread across 4 different countries.
What is your company’s business model–in-house team or third party vendors/ outsourcing?
We are a 100% in-house production team with no third-party outsourcing on design, development, or support/maintenance.
We work for Hire and our clients own the intellectual property rights to the application. We work with 100% transparency and we do not reuse or sell the code or data.
How does your company differentiate itself from the competition?
Most of our clients are techies /businessmen, hence our business analysis and communication skills help them understand the complexities to help them visualize solutions through mock-ups & workflows.
Our value-driven approach :
Defining hidden pains and needs
Offer unique valuable perspective on the market.
Helps navigate alternatives
Provide ongoing advice and consultation
Helps avoid potential landmines
Recommend new innovations and outcomes
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We cater to startups and SMEs. We have helped agencies, startups, and industrial manufacturers around the world build new software features and streamline their operations. It’s the 21st century and we believe technology should work for you, and we’ve made that vision a reality for all of our clients.
We have a client retention ratio of 60% with 99% job satisfaction. We have a separate desk for post-sales to maintain constant communication and relationship with our clients. Product launch isn’t the end of the road. We compile user insights and behavior to understand what works and what doesn't. It's how we keep improving the product, and why we believe our job is never done.
Please share some of the services that you offer for which clients approach you the most for?
Bespoke web and mobile applications.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
When a customer approaches us it will be of two types. 1. Find a Solution to existing pain points. 2. Enhancing the current system in a more productive way.
For both scenarios, we ensure the customer is getting the expected deliverables on time and with quality. Also, we ensure the level of impact our solution has made into their business. Hence according to us, customer satisfaction is the positive impact that our solution has made on their business. It can be saving time, money, or effort.
In order to reach that level of customer satisfaction we already set up an organized way of project management which starts with groundwork understanding the exact current situation of the client and proposes multiple solutions to resolve the problems. Once the solution is finalized, we will break it down into milestones and allocate it as different sprints with a specific timeline for release. Thus we complete milestones one by one and release them to the customer to see how that moving forward. This will avoid any kind of last-minute surprises to clients and they will be getting all transparent information about the project evolution from day one. Such transparency is the key factor that leads us to customer satisfaction.
What kind of support system do you offer to your clients for catering to their queries and issues?
Our support system is actually one of its kind. We always allocate a dedicated team for any project. It consists of Team Leads, Project Managers, Quality Analysts, and Developers. The Project Manager will be in charge of the project and he leads the team with the Team lead and have constant communication with the customer. He normally has a communication panel that has all the communication with the customer. There are workshops that we conduct in the initial stage of brainstorming for the project. After that, there will be daily stand-up in which the PM addresses the plans for the day and weekly meetings to ensure the plans for the week. Such constant communication avoids any gaps between the customer and ateam and every concern, query will be taken care of in this process.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We work on fixed price terms that are milestone-based for bespoke solutions. At the same time, we bill hourly(monthly or weekly payment) for staff outsources services.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We undertake a project size of $10,000 and above.
What is the price range (min and max) of the projects that you catered to in 2020?
Minimum $12,000 and maximum $95,000.
Where do you see your company in the next 10 years?
We have a strong client base in Australia and Texas. Our mission is to become the top-rated IT service provider in these regions. We also expect to raise the team member strength to over 300 in the next 5 years. The vision is to be the best bespoke solution provider for SMEs and MSMEs.
