Avenga

Client

A leading global financial consultancy that offers financial products and services to individual investors, businesses, financial advisors, and institutional investors.

Challenge

Our Client ran into a situation where there were some gaps in their ability to transfer and share data between 2 business units as both were using separate Salesforce environments. A lack of interaction and a unified employees’ experience might result in losses because the processes took too long or they didn’t do right by customers through poor data entry and needless to’s and fro’s. So they needed a diligent technology partner and Salesforce expert to support their development efforts in merging 2 Salesforce environments. 

Avenga role and solution

Working closely with the client’s solution leads, the team conducted a meticulous business analysis and several design sessions. This helped the client define a strategy of migration from Salesforce Classic (with many missing features) to Salesforce Lightning along with a workflow and architecture design of the entire system and all their global organizations. That, in turn, made all the latest CRM capabilities available to the clients’ business. The solution was aimed at optimizing internal company processes and simplifying interactions between departments.

The Avenga development team continues to support the client’s team by taking part in the ongoing implementation of the solution, which includes:

• Redesign and enhancement of the existing Salesforce Classic system to meet the latest Salesforce Lightning design standards
• Data migration, as well as being engaged in a functionality migration, to consolidate 2 Salesforce environments into one
• As a further development, it is planned to merge all Salesforce environments accompanied by the onboarding of every one of the client’s team that’s involved (sales, marketing, customer engagement, etc).

Results

The Avenga team is helping the client to achieve some key milestones in re-energizing their internal business processes and workflows. Some key benefits include:

• Added visibility and access to unified information on sales, service, reporting, analysis and transparency of internal business processes, all thanks to unified data sharing across departments.
• Faster cross-organizational interactions and delivery of results due to the automation of business processes.

Client
Based in the USA, a360inc is a leading technology and outsourcing solutions provider to the legal, financial services and mortgage industries.

Challenge
a360inc partnered with Avenga to design a platform for legal case management in the residential mortgage industry. The goal of the system was to challenge the existing market leaders and become a new industry standard. Due to the industry specifics, the solution was to be hosted within their own data center, but they intended to move it to the cloud eventually, as soon as their customers are ready.

Avenga role and solution

The Avenga team started with discovery workshops together with subject matter experts in the existing case management systems in order to analyze functionality provided by the legacy systems. 

As the next step, we designed alternative architecture candidates based on primary system use cases and quality attribute requirements. After a trade-off analysis and POC experiments, we opted for a hybrid cloud-agnostic SaaS architecture that can be deployed either in an on-premise environment or in the cloud. The solution would utilize a combination of custom-developed and off-the-shelf microservices running on Kubernetes to decouple the system from the underlying infrastructure. IT, DEV, and QA environments were planned to be in the cloud so as to reduce the burden on their data center.
The team also designed a domain model for core entities and mapped it to legacy systems’ data models.

Results

Avenga’s partnership with a360inc resulted in industry-level architecture documentation for a new extended case management system, including architectural views, technology trade-off, POC results, etc . The team also prepared a detailed multi-year implementation plan covering key activities, milestones, roles, and costs of iterative solution implementation and phased customer migration.

Client

Hunt Mortgage Group, a subsidiary of Hunt Companies, Inc, is a leader in financing all types of commercial real estate throughout the United States.

Business challenge

 In today’s competitive business environment, it’s critical to optimize operations and costs, get transparent and real-time insights on demand, while proposing the best financial option for the customers quickly. Because of this, the client needed to overcome challenges posed by the traditional loan origination process. They partnered with Avenga to build a secure, accessible, and reliable cloud solution that would streamline internal processes, reduce human errors and help improve business efficiency.

Avenga role and solution

The Avenga team developed an integrated custom cloud solution hosted
on AWS that provides efficiency across the client’s loan and lien business processes. The solution  included:

• design of the event-driven architecture

• implementation of the global system infrastructure

• building of the multi-component key system modules

The team enabled the solution’s scalability, security, performance and overall efficiency by using the capabilities of AWS (AWS Fargate, a serverless compute engine for hosting system modules; Amazon SNS and Amazon SQS for asynchronous messaging; AWS CloudWatch for system health monitoring and alerting; Amazon Aurora for a compatible relational database).

Results

A secure cloud-enabled solution that helped to overcome challenges posed by the traditional loan origination process. It allowed for automated flows, reduced overhead, minimized costly errors, shortened the application process, and improved customer experience.

Challenge

The client needed a BI and reporting solution for making faster insurance-related decisions while monitoring organization growth and sharing statistics with the appropriate management groups and partners.

Avenga Role and Solution

Together with the client's team, we built an effective data visualization solution and enriched its functionality with 3rd party integrations for more effective interaction between users. We introduced a complex architecture and specifically built a warehouse, allowing it to collect data across focused markets and internal departments for customized reports.

Results delivered

The developed solution helped them gain actionable insights and understand business performance based on statistical methods and machine learning techniques. The users can now cooperate within a unified reporting environment with advanced filtering and dashboards to make full use of the information throughout the organization.

Client

UMA is a conversational AI consulting and development company providing smart integration and simplified intelligence in the vastly complex AI and IoT market.

Business Challenge

The client partnered with Avenga seeking the support of a tech-savvy professional team in order to scale and deliver their product UMA across enterprises. UMA is a privacy-first digital assistant for enterprises that improves office productivity with AI and business intelligence. The client needed:

• Scalability, the UMA application was needed to run on tablets in addition to smartphones as a display both inside and outside meeting rooms for better productivity
• A trusted partner demonstrating technical capabilities and expertise crucial to their development requirements
• Speed to market, augmenting the in-house team with relevant skills to ensure the flawless launch of UMA product

Avenga Role and Solution

Working closely with UMA, the Avenga team co-developed a unique UMA platform, consisting of UMA Book, UMA Sense and UMA Vision which allows a business to instantly transform a workplace into an intelligent space.

• UMA Book is designed to improve the meeting culture of organizations by providing a privacy-first digital assistant for enterprises that interlinks business applications into one place and improves productivity using natural conversational AI. It integrates seamlessly with Office365 and is available on mobile apps and in business chat services such as Slack, Microsoft Teams, Workplace by Facebook, and Webex Teams.
• UMA Sense is a privacy-first IoT sensor technology that enables businesses to manage and monitor occupancy in the workplace and other public spaces. Originally designed to measure and control metrics like temperature, electricity usage, air quality, parking, or eclectic charging availability, the module has been adapted to help manage a safe return to work during the pandemic. 
• UMA Vision is a central hub that allows companies to monitor and manage all the technology and devices throughout the workplace – from sensors to audio and visual equipment to building occupancy and space utilization. UMA Vision provides Business Intelligence dashboard that comes as standard for UMA Book and UMA Sense customers.

Results

Avenga helped UMA to put innovation into a real-world secure solution for sustainable business.

Our team co-developed a digital assistant for enterprises to smartly orchestrate the meeting space usage through O365 and G-Suite plug-ins combined with sensor technology to provide business intelligence for actionable insight. 

The solution connects all business apps to one single user-friendly interface and, using natural conversational AI voice control, reshapes the meeting routines.

Client

M3 Healthcare Technologies

US-based technology provider for the healthcare and life science industries for over 20 years. They employ next-gen tech in the realms of accessible care, cost-effective delivery, and customer experience.

Challenge

The client needed a number of telehealth apps with broad functionality which would be integrated into a single innovative service delivery system.

Avenga Role and Provided Solutions

Consultancy: Solution audit

We evaluated, analyzed, and made recommendations for all aspects of the existing solution: project structure, mobile development framework and quality assurance from a financial and operational view, alongside a business-specific perspective.

Full-cycle development: Telehealth app suite

Our certified mobile development team designed and implemented a set of mobile apps with vital features fitting the original business ecosystem, to ensure that it would be a complete solution that solves routine issues along the way, like functionality, errors, and compatibility.

Data science

Through the use of data science, the team boosted the solution’s data accuracy and powered the telehealth application with value-added functionality, like cost prediction, provider ranking, and geolocated provider’s data.

Results

• A  secure, scalable, and affordable suite of telemedicine apps in line with the modern market trends allowing the client to generate revenue.
• Fully-fledged healthcare cost containment and a care coordination platform due to its thorough redesign, restructuring, and smooth integration of feature-rich healthcare apps.
• The value-added consumer advocacy process for end-customers due to accurate cost prediction, provider’s analytics and other data-enriched functionality for the most cost-effective care in their network.
• Empowered the client to deliver innovation on time and within budget due to meticulous decision-making support with solution architecture design and implementation.
• Accelerated time-to-market for the new app introductions, increased customer engagement and ability to monetize the telehealth solution due to end-to-end quality management services.