Baytech Consulting.com

TRANSLATING YOUR VISION INTO SOFTWARE

5.00/5 (2 Reviews)
Baytech is a full-service software and solutions provider that efficiently implements the design, development, and integration of complex technologies.  Our clients include:  Startups ($10k - $50k projects) SMB (Small and Medium-Sized Businesses) SME (...
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$100 - $149/hr
10 - 49
2007
United States, United Kingdom
Baytech Consulting.com
TRANSLATING YOUR VISION INTO SOFTWARE
5.00/5 (2 Reviews)
Client Reviews
Baytech Consulting quickly grasps the concept of what we're trying to accomplish.
Reviewed 2 months ago by Gary Boyle
Role: Owner at ANiMODUS
We were looking to implement processes and technology to make our day-to-day operations more efficient.

Baytech Consulting is helping us optimize some workflows by helping automate some of what we do. We do network monitoring, and they’re putting in place automation to create tickets, self-heal some networks, and check against false positives. They work with different technologies hosted on AWS such as Docker, .NET, and Rancher.

Bryan (partner, Baytech Consulting) is the lead architect and our primary contact. We also work with an assigned project manager and a number of software engineers.

They actually first hired us to install infrastructure and host VMware servers. That's how we met. As we were talking, they mentioned there were numerous things that they could do for us. We then brought them on to help our clients and we liked what we saw. They started implementing projects around July 2018, and the work is ongoing.

Baytech Consulting helps us come up with new ideas around automation. A lot of what we do is tracking alerts, like computers going offline or networks going down. They aggregate a lot of those alerts and then determine whether or not they're still happening before our tickets get created. It's significantly reduced the noise. Now we're only looking at the critical alerts versus all the all the system-driven alerts. That's been a huge time saver for us as well.

Bryan and I have a good relationship where we can talk about things at a high level. The project manager is very thorough in setting the scope and making sure everything is well-scheduled. We’ll jump on the phone for conference calls for project updates. They also communicate through email on an ongoing basis. They give us web access to their project management platform so we can see where things are and what they're doing. They’re easy to work with, so it's been really good.

Baytech Consulting quickly grasps the concept of what we're trying to accomplish. Understanding business use requirements is a huge thing. We've worked with other software or development companies in the past. We had to tell them exactly what we wanted, which is difficult to do as we're not programmers. Baytech Consulting’s ability to dive into our world and understand the business requirements is something that sets them apart. Additionally, it seems like they only take on business that they're passionate about.

What do you like most about the company?

Professional, attentive, visionary, great project management, expectations were always set properly

What they should improve on?

Nothing that I can think of.

Rating breakdown
Quality
Reliability
Ability
Overall
Other details
Services:
Software Development
Project Budget:
$10001 to $50000
Project Duration:
2 Weeks
Project Status:
Completed
They quickly understood what we wanted to accomplish!
Reviewed 2 months ago by Brett Coca
Baytech built a custom CRM platform, incorporating a routing system that essentially routes calls as they come into individual agents based on certain criteria like state licensing and lead pipe source. Previously, the system was only capable of routing calls based on whether the agent clicked on the lead or whether it was randomly assigned. The new system builds on those two options with an additional 4–5 customizations, including one that allows agents to reengage “dead” leads.

They're not only experts in providing technology solutions for companies but are also very familiar with the mortgage industry. Other members of their team took the time to learn about our industry and whiteboard some ideas as needed. We mostly communicated through email, phone, Slack, or the built-in chat feature they have that allowed us to reach them easily at any time.

The system quickly became a competitive advantage, providing accurate and actionable insights to agents and the company. By directing agents to perform the most impactful activities, the use of Prime provided measurable gains in both sales and efficacy. The result was a reliable mortgage call center CRM that ensured success for the company and its agents.

What do you like most about the company?

They built an industry-leading CRM and lead management tool that's custom-designed to support the needs of the consumer lending and mortgage industry. During the project, I was most impressed with their ability to effectively track and direct agent activities. They also have a strong desire to track and compare the ROI from various lead sources.

What they should improve on?

I think any vendor in the tech industry can benefit by focusing more on the customer service aspect of their business, maintaining strong relationships beyond the scope of a project.

Rating breakdown
Quality
Reliability
Ability
Overall
Other details
Services:
Web Development
Project Budget:
$200000+
Project Duration:
100+ Weeks
Project Status:
In progress
Services
  • Custom Application Development
  • Enterprise Web Applications
  • Mobile Application Development
Focus
Service Focus
Contact information
us
Baytech Consulting.com
24 Executive Park Suite 140, Irvine, California 92614
United States
(877)683-2592
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