Complaint Management System
What service was provided as part of the project?
Web Development, Software Development
Describe your project in brief
BriggrTech has successfully rolled out a customised Complaint Management System for us, focused on improving how we handle customer feedback.
Some features:
1) Customer Portal: This interface allows customers to quickly log their complaints by only requesting essential details to help resolve their issues efficiently.
2) Internal Portal: A powerful backend tool that enables our employees to manage, track, and respond to complaints.
3) We've automated many processes, reducing the need for manual input. This means quicker response times and fewer mistakes.
4) The integrated analytics provide insights to spot recurring problems, ultimately enhancing customer satisfaction.
The system was tailored specifically to meet the our needs.
What is it about the company that you appreciate the most?
The quality of work for the price, they were very competitively priced which made our decision much easier.
What was it about the company that you didn't like which they should do better?
Coordinating meetings were slightly difficult due to availability of the development team.
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $10001 to $50000
- Oil & Energy