Virgin Atlantic is one of the leading airlines in the UK. With the main office in Crawley, England, and three operating bases, it has more than 9,000 people on staff. The company is interested in getting its operations as much automated and optimized as possible. During the cooperation with Cleveroad, I was working as an IT Project Manager at Virgin Atlantic. I was dealing with inner projects, aimed at optimizing a variety of organizational issues. The scope of my major responsibilities included creating and maintaining project management procedures. In other words, to ensure that projects are developed and implemented according to approved business requirements. As the number of employees is rather vast in Virgin Atlantic, HR department faced the problem managing them all. They were overloaded with calculations of working and sick days. HRs did it manually using some simple solutions like Excel, of course it wasn't effective, took much time and efforts. Eventually they came up with an idea to automate the process. They contacted to me and we defined main functionality for the new system. We needed an app for IOS and Android where our workers could login (only via the app), app should calculate the amount of working days monthly, it should also notify about some urgent news in the company, contain entrance badge - a QR code, spot the location of the worker and time you are working from the moment you logged in. We also needed a web admin panel for HR managers, where they can see the statistics. My team wasn't able to solve this task and we decided to find an outside vendor. As the initiator was HR department, we were budget limited, so it was impossible to engage our usual contractors. We decided that it should be a foreign middle sized company. I made a research on the Internet and found Cleveroad, their site seemed to me rather neat and informative, especially I liked the blog and portfolio. I filled the form and their sales manager contacted me. It was easy to check their skills and knowledge as I have been working in this field a lot. The crucial points were time, money and quality, of course. And after short negotiations we signed the contract. The strategy was defined by our team and we had strict guidelines to the design as we needed it to follow our corporate style, however we didn't have designers in our company, so Cleveroad was responsible for this and everything else. I was a manager on the project, so it was easy to control the whole process, to tell you the truth we had to change the design a few times so in the end it fit perfectly the concept of our company. We started in February with the documentation, in a few weeks we got all the materials and started the development. So the whole duration was almost 7 months. We finished IOS version of the app a little bit earlier and decided that the best test is a test in real life, so our workers started using it even earlier than we planned in the first place. Android was finished in 10 days, so it didn't make much difference. We launched our app in August 2016 and it still works perfectly.
What is it about the company that you appreciate the most?
I really liked to work with the guys, because of the punctuality despite the difference between timezones. We worked side by side and it wasn't difficult for me to communicate with their team.
What was it about the company that you didn't like which they should do better?
We had a few small bugs but, basically, we fixed it easily, our HR managers liked the Admin panel, they didn’t have to do everything manually any more.