Dave LiuVerified Review
Posted on Aug 13, 2020
“Overall Outstanding Work”
Work is high-quality and reasonably priced. The team is responsive, and always ready to take feedback.
COAX Software
Smart software solutions for travel, transport & logistics
Certifications
Overview
About COAX Software
COAX Software is your partner for smart software solutions for travel, transport & logistics. Since 2010, we’ve helped industry leaders design, build, and scale products that move markets forward. From sleek mobile apps to enterprise platforms, we deliver end-to-end development, team acceleration, and AI-driven solutions engineered to be reliable, scalable, and ROI-positive. Our integrated approach connects strategy, delivery, and growth—so your product ships faster, performs better, and compounds value over time.
🏆 Top-Rated Agency on Upwork
🏆 Experts Team with 100% Job Success Rating
🏆 16 000+ delivery hours on Upwork
🏆 Net Promoter Score 9.8/10
🏆 4.9/5 at Clutch.co
What makes us different:
Deep Travel & Logistics Expertise
We understand bookings, reservations, fleet management, customer loyalty, and compliance. We design solutions tailored to travel and transport operations—so your customers get seamless digital experiences.
AI & Automation at the Core
From AI chatbots for customer care to predictive analytics for demand forecasting—and retrieval-augmented search for ops knowledge—we apply responsible AI practices to deliver measurable impact.
Flexible Partnership Models
Choose what fits now and scales later: Discovery packages, fixed-scope acceleration, or dedicated squads. Need a quick MVP or expert consulting? We adapt to your goals and pace.
Proven Track Record
15+ years, hundreds of deliveries, and a team that’s 90% mid/senior. We’re known for on-time, on-budget execution and outcomes that compound.
Global Outlook, Remote DNA
Rooted in Ukraine and delivering worldwide, we operate remote-first - combining nearshore accessibility with global reach.
We’re certified and partnered:
- ISO 9001 - international standards of quality management
- ISO/IEC 27001 - international standards of information security
- AWS Certified Solutions Architect
- AWS Certified AI Practitioner Early Adopter
- Professional Scrum Master™ I
- Member of the techUK trade association
Featured Companies
What clients say
Review Analytics of COAX Software
Every review is verified through Goodfirms before it's published.
Review Summary
Clients consistently praise COAX Software's communication and accessibility, noting the team responds readily to requests for improvements. The company is recognized for professional expertise and articulate service delivery. Customer satisfaction appears strong, with reviewers highlighting the quality of work and the team's overall performance.
✦ AI-generated summary. May not reflect every review.
What reviewers mention most
Time Automotive Intelligence, LLCVerified Review
Posted on Sep 26, 2019
“Professional, Expertise and Communication”
Our company has been working with Coax on our AI program. We are a start-up company that has the expertise and vision of what we wanted our program to look like and do, but have NO experience with the technology aspect of creating. We interviewed many companies to take on the project and we chose Coax. I can say, it was the BEST decision we could have made. Serge and his team are not only experts in the field, but they are very professional, articulate, understanding and have GREAT communication skills. They have created our marketing website to perfection and are closing in on completing our advanced program that will be a market changer with its beautiful design and powerful capabilities. Thanks Serge and team! We are glad to be working with a team I can call the best!
Thai Tan N, Co Founder at Intuitive MediaVerified Review
Posted on Sep 26, 2019
“Amazing Team”
One of the most amazing team's to work with. Highly professional and exceptionally talented.
Owen PerkinsVerified Review
Posted on Sep 25, 2019
“Very satisfied customer”
The guys at coax go above and beyond in delivering a first-class product for their clients. Time and again I have been thoroughly impressed by the speed at which work is completed and by the extremely high standard of delivery. If you require any development work at all I recommend you choose Coax
Hugh O'Flanagan, Co-Founder and CEO at WhisprVerified Review
Posted on Sep 13, 2019
“Website work”
COAX are awesome - they are the perfect intersection of price and quality. I have worked with them twice now and find them to be super. We will be back many times! Thanks guys :)
Focus
Service Focus of COAX Software
How the team's effort is distributed across services.
Industries Focus
Client Focus
Small Business80%
Medium Business20%
Selected Work
Client Portfolio of COAX Software
Where their work concentrates - by industry, budget, and timeline.
Project Industry
Real Estate14%
Fintech14%
Travel21%
Healthcare7%
eCommerce14%
Other Industries14%
Media7%
Agriculture7%
Major industry focus
Travel
Project Cost
Not Disclosed100%
Common project cost
Not Disclosed
Project Timeline
Ongoing7%
51 to 100 Weeks93%
Typical timeline
51 to 100 Weeks
Clients: 7
MICRMCareZappTaxodSmart BatSite SurveyAlertpointAntique e-commerce platform
Portfolios: 14
Executive Interview
Executive Interview of COAX Software
Serge Khmelovskyi
CEO
Please introduce your company and give a brief about your role within the organization.
COAX is a software development company with extensive experience in building custom software. We design, develop, and deploy impactful tech products with a flexible approach and a skilled, dedicated team. Since 2010, we create efficient solutions for customers from niche startups to large enterprises. No matter how complex your project is, we can deliver affordable solutions on time. COAX can handle the entire software development cycle and deliver the best customer experience.
I’m CEO of the COAX Software team.
I’m CEO of the COAX Software team.
What is the story behind starting this company?
We have started as a small group of web enthusiasts and began our journey with a design agency. Being a designer myself I knew how to face clients' needs and deliver the best quality products. With a high demand on the market for such services we extended our business to the development and turned into a full-cycle company that designs, develops, and deploys impactful tech products with a flexible approach and a skilled, dedicated team.
What are your company’s business model–in-house team or third party vendors/ outsourcing?
COAX Software takes care of the whole product development, from R&D to delivery and testing. From start to finish. Sometimes even more. We’re taking all hiring, technical, and management risks on our side.
Also, COAX adds can staff to client’s teams based on the additional skills required to support their initiatives. Outstaffing reduces the number of staff, which will reduce HR-managers responsibilities.
Also, COAX adds can staff to client’s teams based on the additional skills required to support their initiatives. Outstaffing reduces the number of staff, which will reduce HR-managers responsibilities.
How does your company differentiate itself from the competition?
We are improving different human capabilities in our projects by integrating of new technologies and internal tools. Everything we do as the company for COAX and our clients helps different communities of software engineers and designers. And we are proud to be part of those changes.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
COAX Software has vast experience across a range of industries. Our specialization and expertise in diverse industries enable us to provide successful software solutions for businesses. Our company is a reliable partner for all your business needs in the following areas:
- Real Estate
- Travel
- Finance
- Legal
- Healthcare
- Automotive
- Construction
- Retail
Please share some of the services that you offer for which clients approach you the most for?
- Web App Development - We provide services to SME businesses and startups, designed to help maximize the efficacy of online presence.
- Mobile App Development - We develop smart mobile applications with cutting-edge technologies to help you save precious time and money.
- Discovery - Developing a Minimum Viable Product (MVP) is the key to gain valuable feedback from early adopters to refine the products. We are seasoned #startupmode professionals who can help build the most basic and cost-effective proof of concept, then test, reiterate, and test again to ensure the most viable end-product possible.
- Product Design - We can take bland and unfulfilling designs and transform them into unique ideas with effective branding—part and parcel of making your web-based business success.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
COAX works in a collaboration with the clients. Our team quickly and easily responds to changes, provides fast solutions, develops projects that meet all the requirements and needs and controls the costs.
At the very first stage, we help to get started and build the project. We will implement all client’s desires and wishes into reality, create stories, wireframes, personas, and everything needed. We will design the project as this is an important step for any future successful development. We can research and evaluate potential consumers, write stories, wireframes, and come up with a well-defined startup project.
Secondly, once the project is built, we will start the development stage. Our team will always stay in touch with the clients informing them on how everything goes, what project step is performed at the moment to keep you on track about every detail. At this point we program, monitor, check the code, and make the test drive, etc.
Lastly, once everything is coded and programmed, the project must be launched and this is not the end. To make a project a success we need to make sure everything is functioning, addressing user’s needs, simple to understand, and easy to use. Every project requires new options, features, further improvements, and enhancements. Thus we provide further optimization, usage analytics, project monitoring, testing, and new options development.
At the very first stage, we help to get started and build the project. We will implement all client’s desires and wishes into reality, create stories, wireframes, personas, and everything needed. We will design the project as this is an important step for any future successful development. We can research and evaluate potential consumers, write stories, wireframes, and come up with a well-defined startup project.
Secondly, once the project is built, we will start the development stage. Our team will always stay in touch with the clients informing them on how everything goes, what project step is performed at the moment to keep you on track about every detail. At this point we program, monitor, check the code, and make the test drive, etc.
Lastly, once everything is coded and programmed, the project must be launched and this is not the end. To make a project a success we need to make sure everything is functioning, addressing user’s needs, simple to understand, and easy to use. Every project requires new options, features, further improvements, and enhancements. Thus we provide further optimization, usage analytics, project monitoring, testing, and new options development.
What kind of support system do you offer to your clients for catering to their queries and issues?
Depending on the client’s need we adapt and customize our processes. Usually, we use the standard support system to handle tickets based on the priorities, we divide them into the following:
- instant
- need to be done within 24 hours
- as the team becomes available
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
COAX Software works with the following payment models:
- Time & Material: this pricing model is good for complex projects that last a particular time and can be extended by the client. Through this model, customers pay an hourly rate that is signed in the contract. Clients can revise the size of the team and the project duration to meet their needs and make the project successful.
- Fixed Price: model suggests working fixed hours and getting paid a fixed price for the work done. COAX guarantees that development will be done on time and within the budget cost agreed with the customer.
- Dedicated Team: the model works as an extension to the client’s own infrastructure and equipment. COAX team members can work based on your development center. Such a model is perfect for implementing new frameworks on the client’s base and training specialists for the customer’s needs.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We work with all types of clients, from small niche startups to big enterprises. We do not limit ourselves to the strict requirements and are ready to help and find cost-effective solutions for each type of business.
What is the price range (min and max) of the projects that you catered to in 2020?
Between $20.000 and $150.000.
Where do you see your company in the next 10 years?
Living in such an unstable world it’s hard to predict exactly where we’ll appear, however, we are constantly improving and growing. Our mission is to organize and bring creative projects to life and make them work. Hopefully, in 10 years we’ll expand our physical presence and the range of services we offer.
Where we are
Locations (1)
Offices where COAX Software operates.
