We, Hunt a Killer, were on shopify/recharge, pushing the limits of that platform. We desired further customizations that were not possible on either platform. We hired Cuttlesoft to build out a custom ecommerce platform using chargebee to give us better control over the checkout and onboarding user experience.
From our first engagement, they assumed complete ownership of the work product and felt like an extension of our own team. They not only built the product we wanted, they truly understood our business and helped us build the product that we needed. One such example was address auto complete on our checkout pages. This not only helped our customers checkout faster, it increased conversions.
Cuttlesoft enabled us to scale up a highly talented team to build out our solution and then we were able to scale down as the solution became live. The amount of money, effort and overhead needed to support a team like Cuttlesoft would have cost 4x our final bill with Cuttlesoft. They brought the whole team, experienced developers, testers and managers at a fraction of the cost. Additionally, they worked as true extension of our team.
What do you like most about the company?
Every project has issues, they alerted me of any problems, brought solutions and worked quickly to rectify each situation. Their level of transparency felt like they were a part of our own team.
What they should improve on?
They should take complete ownership of meeting management - agenda, meeting minutes and scheduling. We originally tried to own it ourselves but Cuttlesoft was more organized and the project went smoother when they were managing each meeting.