Dynamic Business Outsourcing Solutions

Our business is growing your business!
5.0 (4 Reviews) Write a Review
Overview
NA
50 - 249
2015
DBOS is an Australian-owned and managed, fast-growing offshore staffing company based in Manila, Philippines that provides world-class, personalised and affordable outsourcing services to businesses of any scale, specialising in assisting the SME market and a broad range of expertise across most industries. We claim a client retention rate of 94% and 95% for key team members. Guided by our core values: Excellence, Ingenuity, Integrity, and Heart, DBOS is committed to

DBOS is an Australian-owned and managed, fast-growing offshore staffing company based in Manila, Philippines that provides world-class, personalised and affordable outsourcing services to businesses of any scale, specialising in assisting the SME market and a broad range of expertise across most industries. We claim a client retention rate of 94% and 95% for key team members.

Guided by our core values: Excellence, Ingenuity, Integrity, and Heart, DBOS is committed to delivering outsourcing solutions by matching you with highly-skilled, qualified and reliable Filipino professionals your business needs to meet your KPIs and required ROIs at a reasonable cost without lock-in contract and long term commitment.

DBOS’ service model offers cost savings of $20,000 - $40,000 per team member, per year. Our personalised solutions include collaborative recruitment, free transition planning, shared expertise and flat structure fee which is completely transparent. DBOS’business model allows full flexibility to scale up and down from 1 staff to 50+. And clients maintain their Intellectual Property and full process and data control.

DBOS makes offshore staffing an affordable option for businesses of any scale by reducing their labour costs while ensuring high-quality output and increased productivity and through hands-on planning and collaboration. We build our clients their own dedicated team that reports to them directly for more efficient communication, which also builds the strong bond between all stakeholders. Another thing that DBOS does better than many of our competitors is the client and employee engagement programs that we implement. At the end of the day, you can document and implement process-driven tasks through time and motion studies and data analysis. What really sets us apart from our competitors is our company culture. Our employees love coming to work because of our happy and inclusive environment where they see the impact of their contribution and feel like a part of the bigger picture rather than a number.

Key Clients

Alpha Group

Progressive Direct Insurance

Volcano Digital

First Table

DKG

BeSpoke HR

Badger Holdings

Blue Badge Insurance Australia

KDM

Bentleigh Group

Muve Logistics

Softsure

We need a Nanny

ph
Philippines
Dynamic Business Outsourcing Solutions
Unit 501 & 606 P Tuazon Corner 10th Avenue Cubao Araneta Center, Quezon City, Metropolitan Manila Area 1109
(02) 83665182
ph
Philippines
Dynamic Business Outsourcing Solutions
19F Citibank Square 1 Eastwood Ave, Quezon City, Metropolitan Manila Area 1110
Focus Area
Service Focus
  • BPO Services
  • IT Services
60%
40%
Client Focus
  • Small Business(< $10M)
  • Medium Business($10M - $1B)
90%
10%
Industries Focus
  • Business Services
  • Advertising & Marketing
  • Financial & Payments
  • Designing
  • Startups
40%
20%
20%
10%
10%
Customer Reviews
5.0 (4 Reviews)

Company which develops the best software

J
posted on 4/6/19
Project Details
Zepper Email Marketing Platform
Software Development
$200000+
In progress
posted on 4/6/19
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Alpha Group Digital Marketing well done by DBOS

M
posted on 14/6/19
Project Details
Alpha Group Digital Marketing
Digital Marketing
$200000+
In progress
posted on 14/6/19
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Fantastic outsourcing partner

N
posted on 14/6/19
Project Details
Alpha Group
Business Services
$200000+
In progress
posted on 14/6/19
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Excellent team and I would recommend them further

R
posted on 14/6/19
Project Details
Alpha Finance - Collections
BPO Services
$200000+
In progress
posted on 14/6/19
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings
Executive Interview
Jacquelynne Miller
Jacquelynne Miller
Founder/CEO, Dynamic Business Outsourcing Solutions
Please introduce your company and give a brief about your role within the company?
DBOS is an Australian owned business outsourcing that provides quality and affordable offshore staffing solutions to address the needs of small and medium-sized enterprises. As the President and Founder of the company, I educate and introduce the benefits of offshore staffing to other business owners to help their business grow.
Mention the objectives or the parameters critical in determining the Digital Marketing Strategy for a client
The major parameters that we consider for Digital Marketing Strategies are their target market, communication and content plan, digital channels and of course, budget. Once they have a clear strategy in place, we assist them in identifying the right resources to make it happen.
How does your company differentiate itself from the competition?
We take pride in our hands-on collaborative approach with our clients. Our main competitive advantage is our focus on a true partnership between our clients, their offshore staff and our team. We ensure that we assist our clients in finding the best talents that would fit their needs and fully engage them to meet the company’s goal and ROI at a reasonable cost. Our strategy has positively resulted to a high retention rate of both our employees and clients.
What industries do you generally cater to? Are your customers repetitive?If yes, what ratio of clients has been repetitive to you?
Our clients are from various industries such as insurance, finance, automotive, retail, agencies, IT and others. 90% of our clients have continuously renewed their contract with us, while some had to end their contract due to project completion.
Please share some of the services that you offer for which clients approach you the most for?
Majority of our clients have approached us for their contact support and back-office needs. 40% of our staff are agents for customer service, collections, lead generation, appointment setting, and sales. 30% of our workforce are handling administrative jobs like claims, credit assessment, data entry, virtual assistance and others. The other 30% are digital marketing and IT roles such as SEO, content writing, graphic design, and development.
What do you find to be some of the most key factors for running a successful agency in the field of Digital Marketing?
The most critical factor to be successful in the field of Digital Marketing is having the best and right talents for the roles. It is important that the staff are capable, engaged and aligned to implement the strategies and meet the business objectives.
What are the key factors that you consider before deciding the cost of a project?
DBOS provides all-inclusive, transparent fees based on actual costs of salary and services. We understand that most companies prefer fixed monthly fees with no surprise or hidden charges which we consider while billing our clients. Our invoices are simple and easy to understand, so there's no confusion.
What kind of payment structure do you follow to bill your clients?
We have fixed monthly wage rates for offshore staff and fixed monthly seat and services fee. It is sent 2 weeks before the due date. Methods of payment are through bank wire transfer or credit card.
What is the price range (min and max) of the projects that you catered to in 2018?
The hourly rates start from 15 USD to 25 USD per hour for digital marketing roles. Due to complexity and demand, Digital IT roles such as web developers can go as much as 40 USD per hour.
Name a couple of activities that you think provide the best ROI in terms of benefit/impact when it comes to different areas of Digital Marketing.
Depending on the industry, (Paid Advertising particularly PPC) along with Content Marketing and SEO mostly bring good ROI. But ROI is somewhat tricky to nail down. It could be time or money. So it’s always one of the top things that we discuss with our Digital Marketing clients from the get-go.
Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
GoodFirms is definitely helping us improve our online presence and increase our brand visibility. And I’m sure it has contributed 40% boost in our industry search visibility.