Please introduce your company and give a brief about your role within the organization.
Our company's name is eBizneeds, and its year of establishment is 2002. Since the foundation of our company, my team and I have been providing software solutions in the form of mobile and web apps to businesses. Our primary focus is to create the best user experience via our design and development skills while creating digital products or software, or an app. We have teams of talented designers and developers having in-depth experience in developing world-class business solutions. As a piece of additional information about our company, we are Microsoft's silver partner and an ISO 9001:2000 certified software Development Company.
Being a CEO of the company and a founder member, it is my responsibility to look over all ongoing tasks and remain in sync with my teams. At eBizneeds, we believe in collaborative efforts, and we value the suggestions of each member. For my team, I always remain available.
What is the story behind starting this company?
It is not like a story; it is the motivation behind contributing to the ongoing technical progress in the world. We are always fascinated about developing innovative mobile app development solutions, web development, and software for businesses. The objective is to let the brands meet their objectives using high-quality techno solutions. It was the year 2002 when the dream of all founder members came true in the form of the company name eBizneeds. We develop the solutions with care, so our clients must leverage these for their respective or industry-oriented businesses.
What is your company's business model–in-house team or third-party vendors/ outsourcing?
We are known as one of the leading and dedicated software development services providers whose expertise is in developing solutions for offshore clients. Our solutions and services cover all businesses, including start-ups, mid-level businesses, and established brands. We usually follow our clients' hybrid models for offshore and onshore development. Our company's business model is based on an in-house team format. We have experts with diverse experience serving clients worldwide with design and development skills.
How does your company differentiate itself from the competition?
The intention to create something fruitful that a business can leverage for its operational and client-serving efficiency differentiates us from the others. Whether it is mobile app development or website development, our team works with complete dedication. We believe in using genuine tactics to compete with our competitors fairly. It is the thing that you will also find in our refined products so far.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Our service covers almost all industries for their mobile app development or web development needs. With us, you can find the solutions for –
- Education
- Healthcare
- Food industry
- Transportations & logistics
- Manufacturing
- Real-estate
- Hospitality
And many more.
From the repetitive customer's point of view- 'Yes' we have repetitive customers, and the ratio is 65%-70%.
Please share some of the services you offer for which clients approach you the most?
Usually, our services cover all types of mobile app development, web development, and software development services. With us, you can hire developers for all types of the latest technology solutions, such as Node.js, AngularJS, Laravel, AI development, SaaS development, Blockchain development, and many more.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer's needs and requirements?
We believe in an honest review and rating system. So, instead of rating ourselves, we used to get ratings from the clients. Around 90%-95% of customers are satisfied with our services. To cater to our customer's needs and requirements, we have followed our proven standards that are unbreakable to date and provide the best real-time results. From the idea conception to the delivery & deployment of the solutions, our whole team works in synchronization.
What kind of support system do you offer to your clients for catering to their queries and issues?
Our support system works all time as we remain available for our clients 24/7 to handle their queries and issues. We have open-door policies, so our clients find it suitable to approach us for help regarding their issues. Usually, it takes less time to resolve their queries. Still, if they demand more help, we do not hesitate to go the extra mile for our beloved clients.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions, etc.)
Including the flexible hiring model we also have a flexible payment model that our clients can choose at their convenience. In a few instances, especially whilst we work with start-ups and entrepreneurs, we used to work on a fixed cost basis but if the project size is large then we used to take payment per milestone. If any client wants to hire our dedicated developers for some specific time then we can provide these on a per-hour payment basis.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If not, on what minimum budget have you worked?
There is no minimum or maximum bar for us. We are a client-centric company and believe in customer satisfaction. The budget depends on the project requirements. Although usually, we start with the minimum budget requirement of $5,000. We have done several projects of this range, and more than this is based on the nature of the project.
What is the price range (min and max) of the projects that you catered to in 2021?
In the year 2021 average range of project price, we have done was $30,000, where the minimum project price we have taken is $12000, and some of our projects were completed at the cost of around $70,000-$100,000.
Where do you see your company in the next 10 years?
In the next ten years, we have a plan to progress with new-age technologies such as Blockchain, IoT, AI/ML, and smart automation. Besides the plan, we are excited to achieve our company's goals year by year.
