
John Malik, Founder at Icarus Lived Inc.
Posted on Aug 26, 2022
Absolute worst IT service possible, they literally couldn't be any less responsive or inept
It's a borderline fraud of a company. The SOW states that Errin will work closely with the service providers. In reality, he doesn't answer emails when service is a disaster and neither does the so-called "account manager," Carissa, who literally confirms she isn't there to answer clients and to talk to the tech staff who don't answer emails or get the job done.
What was the project name that you have worked with EPCGroups?
Icarus Lived Inc. IT Services
What service was provided as part of the project?
IT Services
Describe your project in brief
We signed an SOW with EPC Group for IT support services for our Office 365 products, mostly email hosting. I am the Founder of my company and was the person who engaged EPC and requested most of the services we needed.
What is it about the company that you appreciate the most?
Literally this company should close and stop making clients miserable
What was it about the company that you didn't like which they should do better?
Errin is deceptive about fixing anything wrong even after wasting 45 minutes on a call saying he will
Carissa the account manager doesn't answer emails about the account from the client
The IT staff don't answer emails and seemingly can't figure out how to make and track a ticket
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $0 to $10000
- In Progress