ErgoServ

📋 Project Overview
 

A webshop providing anatomical models and posters in multiple languages and currencies, with advanced backend administration and seamless warehouse system integration.
 

🧐 Challenges
 

The project relied on a custom shop system built by a single developer who became unavailable, necessitating maintenance, bug fixing, and feature enhancement.
 

🧩 ErgoServ Solution
 

ErgoServ executed an extensive development plan:

• Developed customer accounts and fixed sign-up processes
• Improved URL structures and admin panel translations
• Implemented localized promo pages for SEO enhancements
• Conducted code audit, removing outdated gems and optimizing the system

✅ Impact of the Solution

The improvements led to:

• Reliable application with enhanced order processing efficiency
• Boosted user engagement with new functionalities
• Improved communication and user experience across regions

💡 Elevate your eCommerce platform with our robust solutions. Contact us today to empower your business for long-term success.

📋 Project Overview
 

A prominent fencing contractor in the GTA needed to replace outdated spreadsheet-based processes with an efficient order and client management system.
 

🧐 Challenges
 

Managing orders and clients via spreadsheets posed issues such as centralized understanding, task delegation difficulty, lengthy onboarding, low security, and a non-user-friendly interface.
 

🧩 ErgoServ Solution
 

ErgoServ re-engineered workflows and developed:

• Unified web application mimicking spreadsheet usability
• User-friendly interface with advanced features
• Detailed project documentation and video tutorials
• Secure access levels for enhanced data protection
• PDF generation for efficient order management
   

✅ Impact of the Solution
 

The custom web application revolutionized order management:

• Streamlined workflows and easier onboarding
• Enhanced security and centralized data repository
• Improved task delegation and operational efficiency
   

💡 Transform your order management system with ErgoServ’s CRM solutions. Contact us today.

📋 Project Overview
 

An electronic recycling project specializing in the resale and recycling of electronic products, focusing on sustainability and efficient resource management.
 

🧐 Challenges
 

The CRM faced operational issues due to unresolved technical glitches, a cumbersome order processing workflow, and manual data management via spreadsheets.
 

🧩 ErgoServ Solution
 

Over 1.5 years, ErgoServ audited and redesigned the CRM:

• Automated order processing within a unified web application
• Robust inventory and warehouse management
• Integrations with Blancco for data erasure and QuickBooks for financial operations
• User-friendly interface for intuitive interaction

✅ Impact of the Solution
 

The redevelopment transformed operational capabilities:

• Seamless order management with automated processes
• Enhanced productivity and reduced errors
• Improved user engagement and operational efficiency

💡 Optimize your recycling operations with our custom CRM solutions. Contact ErgoServ today.

📋 Project Overview
 

A startup focused on developing a comprehensive platform for ECG tracking and analysis to enhance patient care and medical data management.
 

🧐 Challenges
 

The project needed to create a robust web and mobile application for ECG data collection, analysis, and monitoring, adhering to FDA regulations and ensuring secure, efficient data management.
 

🧩 ErgoServ Solution

Over six years, ErgoServ developed:

• Intuitive web and mobile applications
• Advanced AI functionalities for data processing and analysis
• Unique data storage on S3 for quick access and management
• Machine learning algorithms to identify heartbeat anomalies
   

✅ Impact of the Solution

The platform significantly improved patient data management and diagnostic accuracy:

• Enhanced patient monitoring and physician insights
• Compliance with FDA regulations
• Continuous updates keeping the platform at the forefront of medical technology

💡 Revolutionize patient care with our innovative ECG tracking solutions. Contact us for a demonstration today.

📋 Project Overview
 

A live video streaming startup aimed at revolutionizing real-time interactions in the insurance industry, focusing on efficient claims resolution and customer support.
 

🧐 Challenges
 

The startup required a Minimum Viable Product (MVP) for an investor pitch within two weeks and needed a scalable, feature-rich platform to support a growing user base.
 

🧩 ErgoServ Solution
 

ErgoServ developed a comprehensive web and mobile application, integrating:

• Media uploading and processing via web, mobile apps, chunk uploads, and AWS S3
• Voice calling and SMS functionalities
• Advanced ticketing system with assignments, notifications, comments, and document management
• APIs for seamless integration with clients, agents, and vendors

The architecture supported multi-tenancy, multi-server configurations, and white-label solutions, focusing on high availability and low latency.
 

✅ Impact of the Solution
 

Over 8-9 years, ErgoServ’s efforts scaled the platform, enhancing user experience and satisfaction:

• Stable, efficient service handling complex requirements
• Improved customer support and faster claims resolution
• Increased user engagement and satisfaction

💡 Transform your business with ErgoServ’s innovative CRM solutions. Contact us to schedule a demo today.

📋 Project Overview
 

La Kube is a French-founded book subscription service that personalizes book boxes to fit individual preferences, enhancing the reading experience for book lovers.
 

🧐 Challenges
 

La Kube needed to optimize order automation, delivery systems, and stock management to enhance customer satisfaction and avoid delays.
 

🧩 ErgoServ Solution
 

ErgoServ developed an Order Management System with:

• Real-time inventory tracking
• Colissimo integration for label generation and delivery
• Dynamic stock management responsive to demand
• Batch label printing for subscriptions and gift cards

Technologies included Ruby, JavaScript, and integrations with Printnode, My Delivengo, Colissimo, Colis Prive, and Sentry, deployed on Heroku. The scope covered business analysis, UI/UX design, continuous maintenance, and support.
 

✅ Impact of the Solution
 

The new system revolutionized La Kube’s operations:

• Enhanced customer experience with real-time order tracking
• Consistent availability of popular titles with dynamic stock management
• Streamlined workflows and timely deliveries
• Strategic decision-making with insightful analytics

💡 Enhance your subscription service with seamless order management. Contact us today to transform your business with our custom solutions.

📋 Project Overview
 

Real Scale is a robust CRM and transaction management software designed for the real estate sector, providing tools for contract management, automated reviews, data analytics, task organization, and compliance.
 

🧐 Challenges
 

Real Scale aimed to streamline collaboration within brokerage teams but faced digital platform challenges. They needed integration with essential third-party applications, high security, simplified document migration, and an internal task manager. Communication issues with previous developers complicated the solution requirements.
 

🧩 ErgoServ Solution
 

ErgoServ revamped Real Scale’s infrastructure with:

• Seamless email integration system
• FollowUpBoss integration for synchronized contacts and transactions
• Customizable email configurations
• Multitenancy access for transaction coordinators
• Smart task templates for automating daily tasks

Technologies included Ruby, JavaScript, TypeScript, CSS3, HTML5, Ruby on Rails, and Vue.js, supported by AWS and Heroku. Services encompassed business analysis, UI/UX design, front-end and back-end development, quality assurance, and project management.
 

✅ Impact of the Solution
 

The solutions led to:

• Enhanced data management and transaction categorization
• Improved productivity with workflow automation tools
• Refined transaction management functionalities
• Tailored task management system
• Upgraded reporting and analytics module

💡 Discover how ErgoServ can transform your real estate business operations. Contact us today for bespoke CRM solutions.

📋 Project Overview
 

Diggz is a prominent real estate social network in the USA and Canada. It provides an intelligent matching system to help users find compatible roommates and apartments. Users can enhance communication, connect with agents, and foster shared living experiences by subscribing.
 

🧐 Challenges
 

After launching with a minimum viable product (MVP), Diggz encountered significant scalability issues as its user base grew. The original algorithm, while effective for a smaller audience, struggled under increased load, resulting in search features exceeding 10-second load times. A strategic overhaul was needed to maintain core functionalities while scaling effectively.
 

🧩 ErgoServ Solution
 

In collaboration with Diggz, ErgoServ implemented a comprehensive enhancement initiative, including:

• Premium subscription model
• Updated browse page for improved user experience
• SEO and technical optimizations
• Enhanced matching algorithm with user profile tags
• Integration of IPQS for fraud prevention and Mailchimp and Stripe for payments

Technologies used included Ruby, JavaScript, and Ruby on Rails. ErgoServ’s holistic approach covered business analysis, UI/UX design, front-end and back-end development, quality assurance, project management, maintenance, security assessment, and documentation.
 

✅ Impact of the Solution
 

The partnership led to:

• Improved scalability and smooth operations for an expanding user base
• Enhanced user experience with new features and integrations
• Robust security measures for data protection and fraud prevention
• Optimized matching algorithm and flexible admin panel
   

💡 Discover how Diggz transformed the roommate-finding experience through strategic innovation with ErgoServ. Transform your platform’s challenges into growth opportunities.