FreshCode

Hi Rasmus Telehealth: tailor-made eConsultation services for providing specialized care

Industry: Healthcare Platform: Web/Mobile

App type: Telehealth/Patient education

Company:

Having started in 2018 as a passion-driven solo project, Hi Rasmus now revolutionizes access to mental health services with a secure, user-friendly platform that connects patients with licensed therapists through 1:1 video sessions. With consulting and development assistance from Freshcode, Hi Rasmus evolved into the only HIPAA-compliant telehealth solution in its category, serving over 700 clinics in the USA, Europe, Australia, and the UAE.

Testimonial:
We have seen 20% monthly growth in our customer base since the first deliverables from Freshcode. We are now the only platform in our category able to deliver a HIPAA-compliant Telehealth solution.

Nikolaj Hendriksen

Founder & CEO, Hi Rasmus

Project details

Duration:

Apr 2020 — to date

Team:

Fullstack Developer, Frontend Developer, Project Manager, QA Engineer

APIs:

Stripe, Twilio, Bugsnag, Google Translate, Google Transcoder, ChatGPT, CodeRabbit

Technologies:

Frontend: Vue.js

Backend: Firebase

Database: Firestore

Service rendered: Process automation

Deliverable: Automate repetitive tasks like data entry, document processing, and routine analysis with AI-powered RPA and workflow engines. We eliminate manual bottlenecks in your operations so your team can focus on tasks at hand instead of administrative overhead.

Service rendered: Legacy system modernization

Deliverable: Upgrade outdated infrastructure to work with modern AI tools without a complete overhaul. We add connectivity layers, migrate data architectures, and refactor systems so your existing platforms can support intelligent features and integrate with AI technologies.

Service rendered: Predictive analytics & forecasting

Deliverable: Turn historical data into actionable foresight. We build models that analyze patterns in your operations to predict demand, identify risks before they escalate, forecast trends and support proactive decision-making using the data you're already collecting.

Service rendered: NLP & document automation

Deliverable: Process unstructured text and documents at scale with natural language understanding. From voice-to-text transcription to automated report generation and intelligent document extraction, we integrate LLMs that read, understand and act on information trapped in documents. Our prompt engineering expertise ensures language models deliver consistent, accurate results tailored to your specific terminology.

Challenges and solutions

#01 Challenge

Firebase (Google) doesn't sign a business associate agreement (BAA) and is not configurable in a HIPAA-compliant manner.

Solution: It turned out that Google makes exceptions on a case-by-case basis to accept products as HIPAA-eligible if they have done due diligence. The Freshcode team implemented so-called HIPAA Technical Safeguards, including Access Control, Audit Controls, Integrity, and Transmission Security, to prevent identity theft and scams. We used IAM in GCP to secure Hi Rasmus' data with Firestore and signed a BAA to satisfy HIPAA regulatory requirements.

#02 Challenge

Comply with the data privacy policies of each country and state.

Solution: Locally maintained databases in the USA, Europe, Canada, and Australia were divided and organized for low-latency environments and data security. All trackable data collected from app clients is cloud-based and stored in distributed, secure servers, making HIPAA compliance easier to achieve.

#03 Challenge

Ensure the video conferencing system is reliable and secure, and protect it from potential data breach risks.

Solution: We utilized the Twilio cloud service to facilitate peer-to-peer (P2P) communication and ensure the required privacy. Twilio doesn't intercept the media in P2P rooms, so it's not possible to record or transcode video/audio calls in Hi Rasmus or to make it interoperable with other services.

#04 Challenge

Scale personalized therapy delivery while reducing administrative burden on therapists, maintaining clinical quality.

Solution: We integrated multiple AI-powered features using GPT-4o to automate routine tasks and enhance therapy workflows. The implementation includes automated session note generation, voice-to-text field input for hands-free documentation, and AI-assisted program goal generation for treatment planning. Additionally, we deployed CodeRabbit for AI-powered code review, which immediately identified legacy bugs in existing code during initial testing.

 

Business impact

Top ABA software ranked among the top ABA data collection software for small practices

20% monthly growth in customer base since the first deliverables

700+ clinics across the USA, Europe, Australia, and the UAE

150,000+ AI-generated session notes monthly

HIPPA-compliant: the only platform in its category able to deliver a HIPAA-compliant TeleHealth solution

P2P video AI-generated session notes monthly