FreshWorks Studio

MyRangeBC is a responsive web and mobile (iOS) application that FreshWorks has designed and developed as a result of our continuous application services contract with the BC Natural Resource Transformation Sector (NRTS). The B.C. government’s Range Program allocates and administers hay cutting and grazing agreements on Crown rangeland. Each agreement requires an approved and current range use plan - which was previously submitted on paper. The new and modern application allows agreement holders to use web and mobile (iOS) system to easily create, update and manage their range use plans.

The goal of MyRangeBC was to create a user experience that would allow just about anyone to use the application with minimal instruction. The experience using the application on web and iOS was designed to feel like a cohesive consumer grade product. This focus aimed to ensure that agreement holders with varying levels of technical comfort would be able to engage with the application. The application provides a clear sense of purpose for its users– outlining what steps they need to perform to move the range use plan approval process forward.

Read the full case study here: https://freshworks.io/myrangebc

The technologies that supported mine oversight for British Columbians needed to be reimagined. We are working as part of a fantastic team for the Ministry of Energy, Mines, and Petroleum Resources on a project that will replace the legacy Mine Management System (MMS) with a scalable, open source, data driven system using modern and flexible technologies.

At the core, interactions and relationships with others systems will derive a platform for shared and accessible data across the Natural Resource Ministries. The previous Mine Management System (MMS) was largely stand-alone and had distinct limitations. It did not support integrated analysis or integrated decision making across the process of mine oversight.
The new system will support the creation of a complex data model that can connect various components of mines. Some examples include consultation information, risk management modelling, spatial data, financial tracking and collecting and physical attributes.

Through coordinated and accessible data, we are working to improve the functionality available to ministry staff, better inform the public on mine status, and improve cross ministry collaboration.

Tech Stack
Front end: React redux, Ant design
Backend: Python/Flask, SQLAlchemy
Database: PostgreSQL, PostGIS
CI/CD: Jenkins, Docker, OpenShift, SonarQube
Testing: Jest/Enzyme, Pi test, Groovy/geb and spok

The Fraser Health Authority is one of five regional health authorities in B.C. working together with the Ministry of Health. They provide high quality, appropriate and timely health services to more than 1.8 million people living in communities stretching from Burnaby to White Rock to Hope.

Together with the Fraser Health Authority, FreshWorks developed UseSafer, an application that assists in the fight against the drug overdose crisis. It acts as a tool to help alert emergency services when a user has potentially overdosed and aims to decrease the emergency services response time significantly.

Tech Stack

iOS: Swift 4
Android: Kotlin
Backend: NodeJS
Call & Messaging Framework: Twillio

Read more here: https://freshworks.io/use-safer

Harbour Air Group is the largest float-plane operation in North America and they offer scheduled flights, as well as scenic tour packages in different regions across BC.

The client hired FreshWorks to develop a mobile app that would allow their customers to see flight schedules easily along with the ability to book flights and vacations packages. The result was 2 new mobile apps (iOS + Android) and a modern website that allows users to book flight reservations, view upcoming and past flights, and access 360-degree videos of some of their scenic flight tours. We incorporated frequent flight options, which adapts to user preferences over time, as well as additional customer help sections.
We incorporated extensive UX research including focus groups and heatmapping in order to come up with an intuitive UI created from observations of user behaviour. Harbour Air has received a lot of great feedback in regards to the new modern and clean UI and overall booking flow within the application.

Tech Stack
iOS: Swift
Android: Kotlin
Backend: (existing)

Read the full case study:  https://freshworks.io/harbour-air

Hootsuite is one of the world's leading social media management platforms. It has an extensive directory of different applications that users can connect to in order to manage their online presence 24/7. Users can manage their Facebook, LinkedIn, Twitter, and with the work FreshWorks has done for Hootsuite their users can now manage Google My Business listings as well.

Google My Business is a free and easy-to-use tool created as a way of giving business owners more control of what shows in the search results when someone searches a given business name, including Search and Maps. FreshWorks Studio used a modern technology stack to build the integration between the social media management platform and Google My Business. It allows users to add 3 different types of streams to their Hootsuite dashboard: reviews, questions, and posts. Google My Business users can interact with reviews and questions directly from within the stream. They are also able to schedule posts for later publishing.
The GMB integration app is available within Hootsuite's app directory and had several thousand happy users within the first week of launch.

Tech Stack
Front end: HTML, CSS, Javascript, React.JS, JQuery
Backend: Javascript, Node.JS, Postgres DB

Learn more: www.freshworks.io/hootsuite-gmb

We built this application for individuals that have recieved an MRI scan from the private organization, Prenuvo. With this application, scans completed by Prenuvo can be shared and viewed via the Android and iOS applications, which contain a set of images that can be viewed, reports written by the clinician, and links to additinal resources. Scans can also be downloaded onto the device for easy offline viewing, and the entire application is heavily secured with two-factor authentication and biometric login, to ensure the security of individual's personal health information.
Learn more - https://www.prenuvo.com/

Sailing Plan was developed by FreshWorks Studio for Limnology Research Core (LRC) to improve boaters’ safety through modernizing the way small vessel boaters can submit their sailings plan to Marine Communication Traffic Services (MCTS). Previously, a sailing plan was submitted by filling out a downloadable PDF form that then needed to be faxed. The submitted sailing plans were kept in a paper copy in a folder, making it very unefficient to find plans when needed and also near impossible to keep track of which sailing plans should be escalated.

The user-friendly Sailing Plan mobile and web app allows boaters to fill out their sailing plan on their mobile device or online and submit it directly. The user is also able to store and reuse data, such as captain, vessel, and passenger info, for future plans. Additionally, boaters can store their emergency contacts in the app who will be notified in case of plan escalation.

The FreshWorks-built web/admin dashboard allows the responsible government agency to access and review sailing plans to check on plan status.
Read the full case study here: https://freshworks.io/sailing-plan

We redesigned and rebuilt a Canadian website for an iconic US service provider - ‘A Place for Mom’; a web resource for families searching for assisted living homes. A Place for Mom operates in all 50 states of the USA and has over 1.5 million page visits/month.

Having launched the first version, we are continuing to work with the client to further simplify the website designs and layout with the goal of continuously releasing a more and more intuitive and seamless user experience. We are utilizing modern SEO best practices to ensure that the core website is indexed appropriately by Google and easily searchable. The finished product is mobile first and fully responsive across all OS platforms, browsers and device types.
Our responsibility was to replace the core web application with one that is written in React/Redux (front end stack) and Node.js (back end stack). The goal was to recreate the application using modern technology in order to have a product that is easier to modify and achieves higher performance (which is good for SEO). Other goals for the project were: internationalization (French version of the Canadian application), localization (having a web experience specifically for Canadians), and design changes. The level of design sophistication is incredibly high, as the client has been improving on their platform for 15 years.

Tech Stack
Front end: ReactJS, HTML, CSS, JavaScript
Backend: TypeScript, NodeJS

Read the full case study: https://freshworks.io/aplace-for-mom

FreshWorks redesigned and rebuilt a responsive website to exist alongside with the Harbour Air mobile application for iOS and Android which were developed as part of separate project.

The Harbour Air Group is the largest float plane operators in North America - offering scheduled service flights as well as scenic flights and tour packages. Our work includes ticket booking features, along with an interactive calendar, scheduling, flight tours and other corporate content/pages.
During all phases of the project, our team ensured that the website’s look and feel (user experience) matches that of the mobile applications. All aspects of design and branding were discussed with the client and driven by research from focus groups, google analytics, and heat mapping. Marketing guidelines were also taken into consideration before implementation of the redesigned website. The result is a modern, user-friendly website with significantly improved functionality for all users (internal and external), allowing travel to be booked seamlessly.

Learn more about our work with Harbour Air - https://freshworks.io/harbour-air

MindShift gives you scientifically proven solutions based on Cognitive Behavioural Therapy (CBT), mindfulness meditation, relaxation, mood and anxiety tracking. The mobile application helps you: learn to relax; develop more effective ways of thinking; and take active steps to take charge of your anxiety.

FreshWorks Studio worked together with Anxiety Canada to revamp the already existing application and add brand new features. We've re-designed Mindshift, an app that helps manage and decrease anxiety. New features include relaxation, visualization and mindfulness strategies, check in tools and more, using the cognitive behavioural therapy approach.
Learn more about this life-changing app - https://freshworks.io/mindshift

Tech Stack
iOS: Swift
Android: Kotlin
Backend: NodeJS, MongoDB

FreshWorks partnered with ITK Consulting to modernize the K-12 NGN for the BC Ministry of Education. The K-12 Next Generation Network (K12NGN) is a large network providing connectivity and security services to over 1,600 BC public schools. Previously the team managed service requests, change orders, and incidents for all public schools through manual and disconnected processes. Now all the data is connected through Microsoft Dynamics and the system will send out generated activities and notifications, as well as provide analytics, reporting, and keep track of the history of changes.

The project was the first agile project for the Ministry of Education and provided an immense value within the 11 weeks. The work was split into three phases: Inception, proof of concept, and implementation.

During the inception phase, the team worked on creating a list of requirements and user stories that were sorted by importance.

The solution involved implementing business management processes in Microsoft Dynamics and integrating multiple school and vendor data sources into a structured and coherent data set. The project also involved the development of a mobile application and API design and development to allow each component to interact.

The K12NGN team has been working with the legacy system for many years and the replacement of it required a detailed understanding of how each user navigated the system.

Read the full case study here: https://freshworks.io/k12ngn

FreshWorks redesigned the Grouse Mountain mobile applications, improving the UX and adding cutting edge augmented reality map elements. The brand new application features a summer-winter toggle, a ticket purchasing portal, web cam feeds, event lists, snow reports, dining locations, grouse grind tracking, and 'what’s open' reports for lifts, runs and terrain.

Grouse Mountain previously had 2 apps: one called "Grouse Mt," which gave users updates on the status of lifts, runs, etc. at the park, as well as basic information about the various activities available; and a second called "Grouse Grind," which allowed users to record their times when hiking the Grind (a 2.9-kilometre trail up the face of Grouse Mountain, commonly referred to as “Mother Nature’s Stairmaster”) and compare their results with their friends. These were replaced with a single unified app built from scratch with new features added like ticket and pass purchasing, an augmented reality map, and multi-language support. 

Tech Stack
iOS: Swift
Android: Kotlin
Backend: (existing)

Read the full case study: https://freshworks.io/grouse-mountain

FreshWorks Studio designed and developed the Waveband Pro app ecosystem which lets people with a wide range of disabilities express themselves musically through movement. We developed this app for CanAssist - an organization of the University of Victoria that is dedicated to helping people with disabilities improve their quality of life and to increase awareness of disability issues.

Users convert motion into the sound of their choice of musical instrument. Users can roll, pitch or turn their mobile device to play a piano scale, shake the device to play the tambourine, and so on. Waveband is completely customizable to ensure that each user's ability to move can be fully taken advantage of. When used in conjunction with a strap to secure the device to the body, the app can be especially useful to people who have disabilities that prevent them from playing traditional musical instruments.

For example, a person who has some control over their arms could have an iPod Touch attached with a runner's strap. When he moves his arm sideways, the device plays a pre-selected scale across several octaves, sounding just like a banjo. Someone with extremely limited control over her movements could even have a device attached to her power chair so that the movement of the chair activates the sound of a piano.

Tech Stack
iOS: Swift 4 and Objective - C
Backend: Apple on Demand Services used to fetch assets

Read the full case study: https://freshworks.io/waveband-pro

Used.ca was launched in 2005 with the sole purpose of reducing landfill waste in Vancouver, BC by selling used items through an online platform. Since then, the website has recorded over 55 million page views per month.

To continue the rapid growth of Used.ca users and to streamline the buying and selling process, we partnered up with the guys behind the operation to transform the Used experience into a mobile app that connects with the online classifieds.
Developed with passion and a whole lot of love, the Used.ca app makes buying and selling goods a breeze - with a built in chat, personalized notifications, location-based searching, and buying and selling features that can all be accessed from your mobile devic. We couldn't be more excited to have been a part of making Used more, well, useable!

Tech Stack
iOS: Swift
Android: Kotlin
Backend: (existing)

Read the full case study: https://freshworks.io/usedvictoria

MyCogHealth is a research tool to assess cognitive health over time. The native iOS and Android applications allow participants to participate in studies, and take surveys throughout their day-to-day, capturing real data in different real-world scenarios. Participants are prompted to complete surveys when they become available, they can answer a series of questions and complete brain games.

The Web admin panel is a robust tool that researchers can use to create these customizable studies. Researchers can publish multiple studies, create surveys and questions within the studies, and schedule them to occur at specific times. When participants complete the surveys, data is collected in the database and can be exported by the researcher by filtering and customizing the datasets.
With this tool, the UVic Institute of Lifelong Health and Aging will be able to easily assess individual cognitive health over a long period of time, and compare individual historical results to an individual's current results, therefore analyzing age-related cognitive decline.

Tech Stack
iOS: Swift, Obective-C
Android: Java, Kotlin
Front end: React, Redux
Backend: NodeJS, MongoDB

Read the full case Study: https://freshworks.io/mycoghealth

Since early 2016, FreshWorks has been involved with the BC Environmental Assessment Office in the role of application development and IT operation support. Our team developed a modern field application for Enforcement Officers and by incorporating GPS, an offline first approach, and media attachments, they can now submit inspections from their mobile devices, completely eliminating manual data entry. 
FreshWorks implemented REST API architecture to communicate with the backed server hosted on OpenShift environment and worked with Siteminder to authenticate field inspectors. A modern web portal allows EAO office staff to manage field officers, inspection schedules, reports and other related artifacts. Our team conducted several field studies with actual inspectors to garner accurate and sufficient application requirements outside of the contracted work.

Both the web portal and mobile app come packed with a variety of features to both augment and synergize the entire inspection process, allowing future inspectors to focus on the important stuff - looking after our beautiful province. 

Tech Stack
iOS: Swift 3.0, MapKit, offline synchronization, custom ERP integration
Android: Kotlin
Backend: Node.JS, Parse
Frontend: Angular2, Express.js
Database: Mongo DB
Deployment: OpenShift
Testing: Jasmine

Read the full case study here: https://freshworks.io/eao

Connect West Van allows residents to engage with their city like never before. Search for jobs with the municipality, fire, or police departments and get the latest news or events directly from the District of West Van. Users can find contact information for different offices and team members or submit a service request through their mobile device.

The service request function will allow residents to report potholes, street light outages and other issues right from the app. Residents can take a picture of the issue, pinpoint it on a map, and submit directly to staff from their phone. The app will send you emergency alerts and provide you with quick access to the districts online services such as recreation schedules, the West Vancouver Memorial Library, or the Garden Side Cafe menu.
This native application is making life simpler for residents of West Vancouver and is available on both iOS and Android.

Tech Stack
iOS: Swift
Android: Kotlin
Backend: Parse

Playbook Hub is an all-in-one platform for the arts and entertainment industries. The technology provides global reach, exposure and growth opportunities for talent through a single platform, as well as an unparalleled feature-set for agents or managers to book and connect with artists.

With Playbook you can truly act both locally and globally from the convenience of your laptop, tablet or mobile device. The industry-leading technology has been built into custom apps to allow the simplest and most efficient management of talent and talent bookings.
We designed all the UI/UX for the iOS and Android app. We developed the native iOS & Android apps by following agile methodology while coordinating with Playbook Hub’s backend team to integrate with their API for payment, searching, profiles and other features available in their web application.

Tech Stack
iOS: Swift
Android: Java
Backend: PHP Laravel

SPAAH is an app ecosystem designed to connect users with Health & Beauty Service Practitioners outside of the traditional Spa visit model. It serves as a platform for prospective clients to both search for services and post specific jobs, and for practitioners to bid on work, for services that take place in the office, home or otherwise on the go.

Clients and practitioners are validated, able to discuss jobs through direct messaging, review each other, schedule jobs with integration to common calendars, and make payment directly within the platform.
The software platform showcases advanced scheduling/booking systems for jobs, native calendar integration and payment processing features were also built from scratch. We used modern JS framework such as React/Redux for front end, while PHP was used for backend, PostGreSQL was the database language, RESTful web services were developed and Docker was used extensively in the project. We created not just great mobile apps, but an admin panel and an analytics dashboard for the client to closely monitor how the app was being used.

Tech Stack
iOS: Swift
Android: Kotlin
Front end: React/Redux
Backend: PHP, PostGreSQL, Docker

Ziggie provides a curated marketplace for customers, suppliers and social impact partners. One can open a "Changemaker Account" which means every purchase generates 5 – 20% of the retail price to their personal account called “My Changemaker Account”. By opening a "Changemaker Account", one can direct these funds to any number of worthwhile causes offered by the social impact partners to improve lives.

Since 2016, FreshWorks has been bringing a mobile experience to the Vancouver International Wine Festival. These custom mobile apps allow Wine Festival participants to follow a schedule of conference events, make notes, post to social feed, and contact winery representatives.

You can see which wines have been getting great reviews from others, and leave notes for yourself as you go to see which wines you liked so you can follow up to find that wine either in stores or direct from the winery after the festival.

Tech Stack
iOS: Swift
Android: Kotlin
Backend: Parse

In today's digital world, connecting with people and communities has never been easier. With a multitude of social media platforms available everywhere, each with something unique to offer, the opportunities are endless - but what about a social media platform, for pets?

PetVibe is an app created by pet lovers, for pet lovers. It revolutionizes the pet owner experience, with awesome features including pet-friendly event postings, pet-related services (including grooming and vets), pictures and posts, and even a lost-and-found feature to alert local users and authorities of missing pets.

PetVibe in essence is all about connecting the community - one pet at a time. After all, why should man's best friend be left out of the social equation?

Tech Stack
iOS: Swift
Android: Kotlin
Backend: PHP

Read the full case study: https://freshworks.io/petvibe/

Victoria Votes was created for the 2018 municipal election in Victoria. This app allows voters in Victoria, BC to find out all they need to know about an upcoming municipal election. Find polling stations near you, see what ID you need to bring, read Mayor and Councillor candidate profiles, see if you are registered to vote and more.

Tech Stack
iOS: Swift
Android: Java
Backend: Back4App

Our company was commissioned by the BC OCIO and Ministry Citizen Services to develop a user centric application that helps BC Residents identify themselves across various government websites. The core idea was to develop a secure authentication app, which would store BC Service card details and then help the users authenticate and login to other websites through one click on their pre-configured Mobile Apps.

Security was a paramount consideration in this project, as the application dealt with the sensitive personal data of over 13 million BC residents. Thus we implemented advanced data encryption and secure transmission practices to ensure ministry development and delivery standards. We used JWT (java web tokens) binding and 256 bit SSL encryption to enhance data security.
The app implemented silent push notification, biometrics scanning, background location tracking etc. to provide superior user experience over both mobile and web applications, the latter of which was built and maintained as a RESTful web service. The project started in March 2017, the first version of the app was launched in November 2017 and our team is currently working towards adding more features to the app.

Tech Stack
iOS: Swift 3.0
Android: Java
Backend: (existing)
Other: Siteminder, TLS, JWT, Swift 3.0, Java, Mobile Device Management (MDM), IOS KeyChain, Android KeyStore, RSA & AES encryption

Full Case Study: https://freshworks.io/bc-services-card

The BC Highways application was one of most successful and recognized projects spearheaded by the FreshWorks team using the open-source 511 API from the DataBC Catalogue. Various open source libraries were integrated for data analytics and mapping visualizations to provide citizens of BC with concentrated and accessible data and information regarding highways across British Columbia.

FreshWorks developed a machine learning module in Python to access realtime traffic conditions by analyzing the image feed from traffic cameras. The app has since added new features including Border Delays, an event feed based on a user’s specific location including construction and accidents, as well as coloured map icons which indicate areas where traffic is most severe. Additionally, users can access real-time data from a wide variety of BC Highways cameras whenever they please, to examine road conditions, dangers, and traffic.
Minister of Transportation Todd Stone personally recognized FreshWorks for their excellent work on the BC Highways application. The open source project is being further extended for other Canadian provinces including Ontario and Alberta. The BC Highways app now has over 110k downloads & 50k monthly active users.

Tech Stack:
iOS: Objective-C
Android: RxJava
Data: Open 511 APIs
Other: JSON, OpenData, Objective-C, RxJava, Realm MapKit, CoreLocation, Google Maps

Read the full case study: https://freshworks.io/bc-highways

ConnectVictoria allows residents to search for jobs, news, media releases, events, contact information and submit a service request through their mobile device. The service request function will allow residents to report potholes, street light outages and other issues right from the app. Residents can take a picture of the issue, pinpoint it on a map, and submit directly to staff from their phone.
 

The City of Victoria is a smart city, and it needed an app to match. A place where citizens and tourists could not only access city information and services, but where locals could also rediscover the wonders of their own home. Connect Victoria allows citizens and government employees alike to interact with their city like never before by taking online connection points on the City’s website and providing them in an easily accessible mobile app.

Read the full case study: https://freshworks.io/connectvictoria

Tech Stack
iOS: Swift
Android: Java
Front end: Angular.JS
Backend: Node.JS, ESRI Maps, HTML parsing

Livecare approached FreshWorks with a mission to solve the disparate physician services shortfall in rural communities. The solution was a telehealth web and mobile application which utilizes video conferencing and real time secure instant messaging to provide healthcare from remote locations. Livecare Connect™ Telehealth Platform can improve a clinic’s practice efficiency, patient satisfaction & schedule flexibility. Connect provides a high-quality, easy to use video conferencing platform that can integrate smoothly into any healthcare practice.

The app (web, iOS, Android) is simple and intuitive interface that allows users to schedule a visit and uses Oscar EMR plugin for integrated scheduling and visit documentation. A medical grade, high definition video provides the clearest images. It fulfills national healthcare security standards (PIPA & FIPAA Compliant). FreshWorks gained experience in the complex policies, processes and security requirements involved in end-to-end development of a telehealth application and can bring this experience into future projects with Vancouver Island Health Authority (VIHA). Livecare was launched in September 2018.

Hop Creek Farms is located in the beautiful Squamish Valley in British Columbia. This 33-acre farm sustainably and ethically raises beef, pork, lamb, and chicken which they sell locally. For this local farm it was important to allow customers to connect and purchase or preorder farm products conveniently. To make this possible they needed a site that was easy to navigate, easy to update, and made the ordering process simple for the team at Hop Creek and their customers.
The brand new website is built on Shopify's CMS, and has allowed the Wright Family to extend their reach beyond Squamish. The site enables users to directly purchase and pre-order cuts of meat directly from the farm that will be delivered upon availability while payment processing is completed quickly, easily, and securely for everyone. The orders are conveniently created and sent to Hop Creek directly for fulfillment reducing their admin time significantly and allowing them to spend more time building a thriving business.

CMS: Shopify

FreshWorks Studio fully redesigned the Indepent Investigation's Office of BC's (IIO) website to improve overall design and usability. IIO was already collecting user feedback on the old Wordpress website by the time we kicked things off. Throughout the discovery phase we used that feedback and additional research to solidify the new features in a set of user stories.

The custom WordPress site allows users to easily access relevant information on current and past cases through advanced custom search funtionality. Website visitors can sort cases by area, incident classification, agencies involved, and incident year. Security for this website required particular consideration. The site needed to be hosted on government servers and all code needed to be reviewed by their cyber security specialists to ensure that there was no security issues.

Read the full case study.