GIKS INDIA PVT LTD

The National Hydrographic Office (NHO) is the organization responsible for surveying and charting India's waterways, and their website is a crucial tool for sharing information with stakeholders and the public. When the NHO approached our team for help with a website redesign, we were eager to take on the challenge.

After careful consideration, we recommended WordPress as the ideal framework for the new website. WordPress offered the flexibility and scalability needed to meet the NHO's unique needs while providing an easy-to-use content management system (CMS) that would enable the organization to keep its website up to date with the latest news and information.

To ensure that the new website would meet the NHO's needs, we worked closely with their team to identify key functionalities and features that were essential for their business. We conducted in-depth research on the industry, competitors, and user behavior to develop a comprehensive understanding of the NHO's target audience and their requirements.

We then moved into the development phase, working with the NHO team to create a visually engaging website design that aligned with their brand identity and reflected the organization's mission and values. The new website was optimized for search engines, ensuring that it would be easy to find and attract visitors interested in the NHO's services and information.

Throughout the development process, we focused on ensuring that the website was fully responsive, accessible, and user-friendly, providing an exceptional user experience across all devices. We also implemented robust security measures to protect the website and its users from cyber threats.

After extensive testing and quality assurance checks, we launched the new NHO website, providing a powerful new tool for the organization to share information, engage with stakeholders, and promote its services. The new website has been met with enthusiastic feedback, helping the NHO to solidify its position as a leader in hydrographic surveying and charting in India.

Designed and developed a complete end to end customized solution for all internal and external stakeholders. The application suit comprises of Official Website, Customer Relationship Management and Financial Solution to automate the business processes and reengineer them for better efficiency and performance.

Background:

The contract pharmaceutical manufacturing business client faced obstacles in managing customer relationships, purchase orders, production processes, and invoicing. Their operations relied on manual systems that were laborious, error-prone, and lacked real-time insights.

Goals:

The client aimed to enhance operational efficiency by digitizing their client management, purchase order management, production management, and invoicing processes. They sought to implement a CRM system to improve customer relationship management and communication, both externally with clients and internally between departments.

Solution:

Our team collaborated closely with the client to understand their specific needs and challenges. Our solution was to implement a cloud-based system that centralized their data and enabled real-time access across all departments.

To start, we developed a custom CRM solution that allowed the client to manage all aspects of customer relationships, including lead tracking, pipeline management, and automated email campaigns.

We then created a purchase order management system that automated the entire purchasing process, from requesting quotes to issuing purchase orders and monitoring inventory levels. This system integrated with the client's existing inventory management system, providing real-time stock level data.

Additionally, we created a production management system that enabled the client to track their entire production process, from raw materials to finished products. This system included features like batch tracking and quality control to ensure compliance with regulatory standards.

Lastly, we implemented an invoicing system that simplified the billing process, from invoice generation to payment tracking and managing accounts receivable. This system was also integrated with the client's accounting software to ensure accurate financial reporting.

Results:

By digitalizing their operations, the client experienced significant improvements in efficiency and productivity. The implementation of the CRM system enabled them to manage customer relationships and communication more effectively, leading to increased customer satisfaction and repeat business.

Moreover, the purchase order management system reduced the manual labor required for purchasing, resulting in cost savings and improved inventory management.

The production management system allowed for better tracking of the production process, resulting in improved quality control and compliance with regulatory standards.

Lastly, the invoicing system streamlined the billing process, leading to faster payments and improved cash flow for the client. All in all, the digitalization of their operations enabled the client to reduce errors, improve communication with clients, and gain real-time insights into their operations.

Conclusion:

The digitization of our client's client management, purchase order management, production management, and invoicing processes yielded considerable improvements in efficiency and productivity across all aspects of their operations. Additionally, the implementation of a CRM system enabled them to better manage customer relationships and communication with clients.

The digitalization of their operations resulted in significant improvements in cost savings, quality control, and customer satisfaction, as they were able to reduce errors and gain real-time insights into their operations.

Indian Railways, is core of the Indian Railways, has embarked on the mission to vanquish distances and create its own metaphor of existence. Formally established in the year 1952, it remains the largest zone in terms of route Kilometres, even after the re-organization of the Indian Railways into 16 zones. Indian Railways now comprises of 5 Divisions-Ambala, Delhi, Ferozpur, Lucknow and Moradabad.

Analysis and Designing

There are multiple assets of the Delhi Division which are specially designed for the employees working in Railways. The Department sees an opportunity to automate the Quarters Management System with special efforts of Mr. Manoj Sharma and the concerned sections working under his supervision.

The department was previously managing the data of the infrastructures available for employee utilisation by manual processes and in books. The department was facing multiple severe situation where reporting and decision making is getting delayed due to inaccessibility of the data.

Development and Testing

After successful discussions with the section users and departmental authorities a modified and enriched workflow is formulated to be developed. With GIKS consultation and Requirement gathering a formal document is developed with multiple required functionalities.

1. User Management
2. Scalable Infrastructure Resource Management
3. Requisition Management
4. Prioritisation and Allocation
5. Management Reporting

After deciding the workflow and prioritisation logic as per the rules and regulations of the Indian Railways we decided to developed in Open Source Platform “Laravel” Framework, which allows extensive digital customer experience, Scalability, and robustness.

Go - Live

The portal is Successfully Designed, developed, tested and deployed on the live web server, with implementation of following technologies:

1. Laravel 8
2. MySQL Database.

Programming Skills involved in development

1. JSF
2. HTML5
3. CSS
4. Velocity
5. Lucene
6. Kaleo Workflow Engine
7. My SQL
8. Selenium “Testing Tool”.

Extension and Scalability Plan

The system can be implemented in any government organisation with infrastructure management for Resources. The Delhi Division, Indian Railways Management has decided to go for an integrated Complaint management System with GIKS for the employees residing in the railways quarters.

The Department has already associated with GIKS India for Automated Complaint Management System with Intelligent Complaint Escalations in Integration with Web Based House Allocation and Priority Management System

WRCMS makes better experiences for admins and customers. WRCMS is leading cloud-based customer service and complaint management software. Loved by customers for its simplicity and elegance, WRCMS is the easiest and fastest way to provide great customer service. Our solution is easy to implement, and use. Both you and your customers will start seeing positive results immediately. WRCMS is by far the most comprehensive and organized way to manage your complaints. We customise the applications as per need

With this application Maritime services is managing there customers, outfit, Inventory and other business Processes, they carry a comprehensive collection of corrected navigational charts from British Admiralty, Canadian Hydrographic Services and National Oceanic and Atmospheric Administration. Our expertise lies in helping fleets transition from paper to digital products. The team ensures a smooth and easy transition.