Helpdesk Heroes

HelpDesk Heroes IT support company London.

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Technical and security specialists delivering professional, proactive and reliable IT support for business. Supporting clients around the UK from our office in South London, maintaining IT infrastructure networks and  servers for companies, large and small. Professional services and bespoke packages from complete managed solutions to flexible remote support.

Office Hours

  • Monday 8am - 6pm
  • Tuesday 8am - 6pm
  • Wednesday 8am - 6pm
  • Thursday 8am - 6pm
  • Friday 8am - 6pm
  • Saturday Closed
  • Sunday Closed


Online Services

HelpDesk Heroes IT support is available out-of-office hours, 24hrs, 7 days a week. 

< $25/hr
10 - 49
2016
Locations
United Kingdom
Long Lane, London, London SE1 4PG
+44 0203 831 2780

Focus Areas

Service Focus

25%
25%
25%
25%
  • Mobile App Development
  • Web Development
  • IT Services
  • Cloud Computing Services

Industry Focus

20%
16%
16%
16%
16%
16%
  • Media
  • Business Services
  • Hospitality

Helpdesk Heroes Reviews

5.0 5 Reviews
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James Gross

: The experience of collaborating with Helpdesk Heroes was characterized by exceptional customer service, proactive problem-solving, and a commitment to meeting our IT infrastructure needs effectively.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Information Technology

Review Summary

Our experience collaborating with Helpdesk Heroes has been overwhelmingly positive. From the outset of the partnership in 2014, the company has consistently demonstrated a high level of professionalism, reliability, and customer-centric approach. Their dedication to understanding and fulfilling our specific IT infrastructure requirements has been commendable.

What was the project name that you have worked with Helpdesk Heroes?

Invent Group - Helpdesk Heroes Collaboration Project

What service was provided as part of the project?

IT Services

Describe your project in brief

The project involved utilizing Helpdesk Heroes dedicated servers and colocation services to support Micromobility Industries IT infrastructure.

What is it about the company that you appreciate the most?

The aspect of Helpdesk Heroes that we appreciate the most is their unwavering commitment to customer satisfaction. They consistently prioritize our needs and work diligently to ensure that our IT infrastructure operates smoothly and efficiently. Their proactive problem-solving, excellent communication, and willingness to go the extra mile demonstrate their dedication to fostering successful collaborations with their clients.

What was it about the company that you didn't like which they should do better?

Our experience with Helpdesk Heroes has been extremely positive.

Gabriel Fumagalli

Our experience with Helpdesk Heroes was characterized by seamless project execution, expert guidance, and a dedication to ensuring the security and efficiency of our IT systems throughout the upgrade process.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Hospitality

Review Summary

From the initial planning stages to the final implementation, our experience with Helpdesk Heroes was exceptionally positive. They meticulously assessed our existing infrastructure, provided comprehensive recommendations tailored to our needs, and executed the upgrade with precision and efficiency. Throughout the project, their team communicated effectively, keeping us informed of progress and addressing any concerns promptly. Their expertise in cybersecurity was particularly reassuring, as they implemented robust measures to safeguard our sensitive financial data. Overall, Helpdesk Heroes delivered beyond our expectations, ensuring a smooth transition to a modernized IT environment that has enhanced our operational efficiency and security posture.

What was the project name that you have worked with Helpdesk Heroes?

IT Infrastructure Upgrade for Financial Services Firm

What service was provided as part of the project?

IT Services

Describe your project in brief

Helpdesk Heroes undertook an IT infrastructure upgrade project for a financial services firm, encompassing hardware upgrades, network optimizations, and cybersecurity enhancements.

What is it about the company that you appreciate the most?

What Is It About the Company That You Appreciate the Most: We appreciate Helpdesk Heroes depth of expertise, proactive approach, and commitment to delivering results that align with our business objectives. Their ability to understand our unique requirements and tailor solutions accordingly, coupled with their responsive support and dedication to excellence, make them a valued partner in our IT strategy.

What was it about the company that you didn't like which they should do better?

As of right now, there are no areas of improvement that need to be discussed.

Wayne Chen

Collaborating with Helpdesk Heroes on the ChatGPT integration project was seamless and rewarding, thanks to their talented team and effective management.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Financial & Payments

Review Summary

Working with Helpdesk Heroes on the ChatGPT integration project was a truly positive experience. From the outset, their team demonstrated a high level of professionalism and expertise. Communication was clear and prompt, which facilitated smooth progress throughout the project timeline. Their engineers showcased impressive skills in implementing the ChatGPT functionality, ensuring that it seamlessly integrated into their system. Additionally, their managers provided excellent support, addressing any concerns promptly and ensuring that project goals were met efficiently. The end result exceeded expectations, with a fully functional chatbot powered by ChatGPT and a user-friendly search interface. Overall, it was a collaborative effort that yielded rewarding results, and I look forward to future opportunities to work with Saigon Technology again.

What was the project name that you have worked with Helpdesk Heroes?

ChatGPT Integration with Helpdesk Heroes

What service was provided as part of the project?

Web Development

Describe your project in brief

Integrating ChatGPT functionality as a conversational chatbot, training it on a specific dataset, and developing a user-friendly search interface.

What is it about the company that you appreciate the most?

The aspect of Helpdesk Heroes that I appreciate the most is their combination of talented engineers and great managers. Their team's technical prowess ensured the successful integration of ChatGPT functionality, while their managerial support contributed to a smooth and efficient project execution.

What was it about the company that you didn't like which they should do better?

Nothing so far.

Suji Gokul

Collaborating with Helpdesk Heroes was an eye-opening and seamless experience, as they transformed my creative designs into functional digital solutions with exceptional follow-up care.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

Completed
Information Technology

Review Summary

Working with Helpdesk Heroes on the SimpleFile project was truly inspiring. Their team's creativity matched mine, which made the collaboration seamless and exciting. They not only understood my vision but also enhanced it, bringing it to life in ways I hadn't imagined. The mobile application they developed exceeded my expectations, providing a user-friendly experience on both iOS and Android platforms. What truly sets Helpdesk Heroesapart is their dedication to post-project care. Their attention to detail and commitment to ensuring everything continued to run smoothly even after the project's completion solidified my trust in them. Overall, my experience with Helpdesk Heroeswas exceptional, and I look forward to continuing our partnership in the future.

What was the project name that you have worked with Helpdesk Heroes?

SimpleFile

What service was provided as part of the project?

Mobile App Development

Describe your project in brief

Helpdesk Heroes designed and developed a cross-platform mobile application for a law practice.

What is it about the company that you appreciate the most?

The aspect of Helpdesk Heroes that I appreciate the most is their unparalleled creativity and ability to understand and enhance my vision. Their team's innovative approach not only brought my ideas to life but elevated them to new heights.

What was it about the company that you didn't like which they should do better?

Nothing in mind.

Marek S

I love their pay-as-you-go option

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000
Completed
Advertising & Marketing

Review Summary

HelpDesk Heroes is a great resource for small businesses such as mine. They are always on the go and always responsive. I love how they have a pay-as-you-go option that is completely customizable. I also love that they are always evolving and growing with me.

What was the project name that you have worked with Helpdesk Heroes?

Pay-as-you-go IT support

What service was provided as part of the project?

IT Services

Describe your project in brief

HelpDesk Heroes is a great resource for small businesses such as mine. They are always on the go and always responsive. I needed some on-going on-demand help with a few IT related things and they have helped me quickly and their responsivness was blazing fast pretty much everytime I had send them a message.

I love how they have a pay-as-you-go option that is completely customizable. I also love that they are always evolving and growing with me. I am so happy that I was able to find a quality helpdesk that is reliable, service-oriented, and affordable!

What is it about the company that you appreciate the most?

Definitely their BLAZING FAST RESPONSE TIME Also expert knowledge of the team and they always implement the proposed solutions very fast.

What was it about the company that you didn't like which they should do better?

That I can't give them more IT work now ;))