ICTS Custom Software
Your dedicated outsourcing partnerOverview
< $25/hr
10 - 49
2016
ICTS is a Vietnam-based software development boutique that focuses on cutting-edge technologies. Our 30- engineer team specialize in custom CRM/ERP software for businesses who wish to optimize their productivity or develop their e-commerce division. We also build applications for SMEs (small-medium enterprises) and Startups, helping them boost their revenues or visualize their idea into minimum viable and scalable products.
As a tech startup ourselves, we understand t
ICTS is a Vietnam-based software development boutique that focuses on cutting-edge technologies. Our 30- engineer team specialize in custom CRM/ERP software for businesses who wish to optimize their productivity or develop their e-commerce division. We also build applications for SMEs (small-medium enterprises) and Startups, helping them boost their revenues or visualize their idea into minimum viable and scalable products.
As a tech startup ourselves, we understand the struggles and challenges that each entrepreneur faces everyday, so we always try to consult and propose the most suitable solutions in terms of cost/outcome effectiveness. Eager to learn new insights and best practices in each industry, we are not limiting our customer base by sectors. As long as our technology core allows, we would love to solve the problem for our customers.
Key Clients
Comps
Expatfinder
Al+
Relotalent
Bireki
G.U.Labs
Lunascape
Vietnam
ICTS Custom Software
Dich Vong Hau, Cau Giay dist., Ha noi, Hanoi 084
+842432066077
Focus Area
Service Focus
- Software Development
- Artificial Intelligence
- Blockchain Technology
- Web Development
Client Focus
- Small Business(< $10M)
Industries Focus
- Information Technology
- Business Services
- Consumer Products
- Productivity
- Retail
Customer Reviews
4.8
(4 Reviews)
A mindful IT partner for E-commerce business
T
Thomas Nguyen
posted on 22/4/21
ICTS Custom Software is our long-termed partner in Vietnam who has developed the system and the landing page for our e-commerce division. Their lead engineer has helped us visualize our business idea into specific products. They also put our budget concern at heart while suggesting us an optimal solution, allowing our company to test and scaling up gradually, along with the growth of our business. We would like to recommend them to customers like us, who want to find an efficient solution for business digitalization.
Project Details
Software Development
$10001 to $50000
COMPANY RESPONSE
ICTS Custom Software
Jun 28, 2022
I greatly appreciate your evaluation. It's such a great pleasure working with you and your team!
It's a pleasure to work with ICTS’s tech team. Thanks to their technical knowledge of edtech products, we had quickly finalized the list of features f
Le Duy Hung
Co-Owner at VietPhil Education Group
2 months ago
We had worked with ICTS through the Covid 19 pandemic to build the all-in-one edtech platform for our online classroom. We started from the challenges we face during the pandemic. Along the development process, ICTS's team helped us finalize the essential features for LMS, Mock tests, Assignments, and Assessments. They focused on efficiency and cost-effectiveness for clients, while balancing between our business goals and budget. Their knowledge, responsiveness and dedication were a huge plus for this project. We will definitely go to them in the future for other edtech products.
Pros :
- Responsiveness, Dedication, Professionalism, Insightful development inputs, Great decisiveness, Hard working
Cons :
- Introversion. They provide very high-quality products and services but they are hesitant to promote themselves. As a result, you could first underval
Project Details
Web Development
COMPANY RESPONSE
ICTS Custom Software
Jul 21, 2022
Thank you for taking the time to review us after this edtech software project.
We appreciate your evaluation. It has been a pleasure to work with you and your team. We hope to have many other cooperation opportunities in the future.
We appreciate your evaluation. It has been a pleasure to work with you and your team. We hope to have many other cooperation opportunities in the future.
ICTS built us a professional looking website at a reasonable price.
Hanh Le
3 months ago
We thoroughly enjoyed working with ICTS in the process of building our corporate website.
The management team did a good job in gathering requirements and dealing with issues as they came up.
The management team did a good job in gathering requirements and dealing with issues as they came up.
Pros :
- The management team offered a good solution in terms of technology
Cons :
- We are satisfied with services provided by ICTS so there is nothing they should do better.
Project Details
The mauVILLE Technologies Incorporated website
Web Development
$0 to $10000
Completed
ICTS built us our corporation website.
Here is the website:
https://mauville.ca/
We don't have any problems with it until now and plan to work with ICTS in upcoming projects.
Here is the website:
https://mauville.ca/
We don't have any problems with it until now and plan to work with ICTS in upcoming projects.
COMPANY RESPONSE
ICTS Custom Software
Jun 28, 2022
I appreciate you taking the time to write a review of our website building process.
I greatly appreciate your evaluation. It's such a great pleasure working with you and your team!
I greatly appreciate your evaluation. It's such a great pleasure working with you and your team!
My trusted provider in Vietnam
Boris Bortolossi
Product Owner / Project Manager at Relotalent
posted on 19/3/19
It is now a quite long term partnership with ICTS.vn!
It's a pleasure to discuss features and requirements with the team and rely on their technical knowledge.
They understand objectives quickly and come up with the best options, easing my decision process and offering a smooth experience during development, test and roll out.
It's a pleasure to discuss features and requirements with the team and rely on their technical knowledge.
They understand objectives quickly and come up with the best options, easing my decision process and offering a smooth experience during development, test and roll out.
What is it about the company that you appreciate the most?
Reactivity, proactivity, technical knowledge, business analysis
Project Details
Software Development
COMPANY RESPONSE
ICTS Custom Software
Mar 20, 2019
Thank you for your evaluation. It's such a great pleasure working with you and your team!
Executive Interview
Ellen Nguyen
CMO, ICTS Custom Software
Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
GoodFirms has helped us increase our visibility toward clients in North America and Europe. Thanks to our listing on GoodFirms, many clients have reached out to us, which was not the case during 2020.
Please introduce your company and give a brief about your role within the organization.
ICTS Custom Software is a software development company based in Hanoi, the capital of Vietnam. It’s founded in 2016 and since then, our size has increased by 500%.
My role within the company is business development, which means I have to work closely with partners like GoodFirms to generate new business opportunities and navigate the strategic direction of the sales team, to achieve the sales target every year. In the meantime, I am also responsible for talent acquisition to ensure that ICTS is powered by the right people to fuel its growth.
My role within the company is business development, which means I have to work closely with partners like GoodFirms to generate new business opportunities and navigate the strategic direction of the sales team, to achieve the sales target every year. In the meantime, I am also responsible for talent acquisition to ensure that ICTS is powered by the right people to fuel its growth.
What is the story behind starting this company?
This company started merely by the dream of its founder - Mr. Trung who wanted to build a company that could create beautiful and efficient applications. Along the time, the company has developed thanks to two pillars of services: dedicated staffing services and custom software development.
What are your company’s business model–in house team or third party vendors/ outsourcing?
As our company’s founders graduated as engineers at the top universities in Vietnam, and are born with an engineering mindset, we focus on developing products from the ground up, while updating our technology stack to cope with the fast development pace of the tech world. Our business model is tailored to meet the high requirements of quality from overseas clients, from recruiting the best talents to implementing a quality assurance process that ensures the delivery of our work on time and on budget.
How does your company differentiate itself from the competition?
We differentiate ourselves thanks to our high integrity from the consulting phase to the development phase. We make sure that our clients always receive accurate information on the project and are consulted on the best solution for their blockage, not only from a technical perspective but also on a business ground.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Our clients are mostly software houses based in English-speaking countries like the US, France, Germany, Eastern Europe, Australia, Singapore, and Japan. We are also approached by many startups who would like to develop an MVP (minimum viable product) fast and on a budget so they can test the market demand or raise funds.
Our client retention rate is quite high. About 70% of clients stay with us for more than 1 year or recommend other contacts to work with us.
Our client retention rate is quite high. About 70% of clients stay with us for more than 1 year or recommend other contacts to work with us.
Please share some of the services that you offer for which clients approach you the most for?
We provide 2 services:
- Dedicated staffing services: we provide remote dedicated developers to join the client’s development team so they can expand their in-house development capabilities in a short period of time, without hassles in recruitment and administration. This service is quite preferred by software houses, consulting firms, digital agencies, and tech companies in general.
- Custom software/application development: we provide fixed-price development packages to startups, SMEs, digital agencies when they need to build a software/application in a short period of time. This service frees them from the hassles of building a tech team, especially when it’s not easy to get a CTO on board. At the market-testing phase, our service also helps them get an MVP (minimum viable product) ready to test the product-market-fit hypotheses. For some startups, our product can help them showcase their idea under a prototype form, so they can raise funds much faster.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Our customer satisfaction rate is about 80%. We always allocate an account manager to accompany the customer before, during, and after the project so we can understand their needs and expectations. Therefore, we can make sure that everyone is on the same page before any development and implementation.
What kind of support system do you offer to your clients for catering to their queries and issues?
We often use Jira, Slack… and some other kinds of project management tools to keep track of their queries, issues, and our responsiveness to their questions.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
For dedicated staffing services, the payment is charged monthly. For custom software development services, the payment may be charged per feature or per milestone. The cost is fixed beforehand so the client doesn’t have to worry about any unexpected fees.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If not, on what minimum budget you have worked for?
We have no basic budget requirements but we tend to prioritize projects with strategic partners or with a long-termed vision to optimize our resources.
What is the price range (min and max) of the projects that you catered to in 2020?
The range is preferred between 4000 USD (for pilot projects) to 200,000 USD.
Where do you see your company in the next 10 years?
We set a target for our company to grow to hundreds of staff, build user-friendly tech products, and position as a cutting-edge tech company. We are engineers, we love to build things after all.
Clients & Portfolios
Portfolios
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Tachyon Wallet
Tachyon Wallet is a cryptocurrency wallet supporting Ethereum and all the ERC20 standard tokens.
The app uses the next generation layer 2 technology payment protocol, “Xunlei”. Tachyon Wallet uses Biometric authentication to unlock the wallet. It protects the users’ asset more securely. In addition, the private key is securely stored in the app, not on the server side.
Client: Tachyon
For more information: Tachyon Wallet
Type of product: Business apps, Finance apps
Launched in: Japan
Languages: English, Japanese, Chinese
Technology: React Native
You have similar ideas? Contact us for a Free Consultation!
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Ai Gijikoku introduces a new style of Meeting Minutes.
Conversations of meeting participants will be recorded and translated in text. The user can either choose the following cases:
- as an individual user,
- as a team and for translating.
The user will save time and increase productivity by checking the translated text after the meeting.
Client: Alt Technologies Inc
For more information: Ai Gijikoku
Type of product: Business apps, Education apps, Productivity apps, Utilities apps
Launched in: Japan, Global
Languages: English, Japanese
Technology: VueJS, NodeJS, Firebase, AWS
You have similar ideas? Contact us for a Free Consultation!
Resources
The Ultimate MVP Guidelines
Published By : ICTS Custom Software
The Ultimate MVP Guidelines edited by ICTS Custom Software, a Minimum Viable Product (MVP) builder for Startups and SMEs. This Ebook helps you build the right MVP to test your product live in the market and get direct feedback.