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Your dedicated outsourcing partner


ICTS is a Vietnam-based software development boutique that focuses on cutting-edge technologies. Our engineer team specialize in custom CRM/ERP software for businesses who wish to optimize their productivity or develop their e-commerce division. We also build applications for SMEs (small-medium enterprises) and Startups, helping them boost their revenues or visualize their idea into minimum viable and scalable products.

As a tech startup ourselves, we understand the struggles and challenges that each entrepreneur faces everyday, so we always try to consult and propose the most suitable solutions in terms of cost/outcome effectiveness.

Vietnam Vietnam
Dich Vong Hau, Cau Giay dist., Ha noi, Hanoi 084
+842432066077
Australia Australia
Suite 502/60 Park Street, NSW 2000, Sydney, Australia, Sydney, New South Wales 2000
0413728668
< $25/hr
10 - 49
2016

Service Focus

Focus of Software Development
  • Node.js - 40%
  • Django - 30%
  • ReactJS - 30%
Focus of Web Development
  • Wordpress - 100%
Focus of Blockchain Technology
  • Smart Contract Development - 10%
  • Wallet Development - 90%
Focus of Artificial Intelligence
  • Machine Learning - 100%

Industry Focus

  • Information Technology - 40%
  • Business Services - 30%
  • Consumer Products - 10%
  • Retail - 10%
  • Productivity - 10%

Client Focus

100% Small Business

Review Analytics of ICTS Custom Software

5
Total Reviews
4.8/5
Overall Rating
0
Recent Reviews

What Users Say

A well-organized, proactive team that always exceeds expectations
Kemal M
Kemal M
It's a pleasure to work with ICTS’s tech team. Thanks to their technical knowledge of edtech products, we had quickly finalized the list of features f
Le Duy Hung
Le Duy Hung , Co-Owner at VietPhil Education Group
ICTS built us a professional looking website at a reasonable price.
Hanh Le
Hanh Le at mauVILLE Technologies Incorporated
A mindful IT partner for E-commerce business
Thomas Nguyen
Thomas Nguyen
My trusted provider in Vietnam
Boris Bortolossi
Boris Bortolossi , Product Owner / Project Manager at Relotalent

What Users Like The Most

  • The ICTS team demonstrated prompt responsiveness, swiftly assembling a highly skilled team for our project. We appreciated their diligent work ethic and ability to consistently deliver exceptional results.
  • Responsiveness, Dedication, Professionalism, Insightful development inputs, Great decisiveness, Hard working.
  • Reactivity, proactivity, technical knowledge, business analysis

What Users Like The Least

  • -
  • Introversion. They provide very high-quality products and services but they are hesitant to promote themselves. As a result, you could first underval.
  • We are satisfied with services provided by ICTS so there is nothing they should do better.

Detailed Reviews of ICTS Custom Software

4.8 5 Reviews
  • All Services
  • Software Development
  • Web Development
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Kemal M

A well-organized, proactive team that always exceeds expectations

Collaborating with ICTS's team on a fintech project was an immensely satisfying experience. We were thoroughly impressed by their work methodology and the exceptional software solutions they delivered.

Their team, characterized by meticulous attention to detail, consistently extended their assistance and guidance in overcoming any challenges we faced.

All in all, our collaboration left us genuinely delighted with the outcome!

What was the project name that you have worked with ICTS Custom Software?

Aurora

What service was provided as part of the project?

Web Development, Software Development

What is it about the company that you appreciate the most?

The ICTS team demonstrated prompt responsiveness, swiftly assembling a highly skilled team for our project. We appreciated their diligent work ethic and ability to consistently deliver exceptional results.

What was it about the company that you didn't like which they should do better?

-

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Financial & Payments
Le Duy Hung

It's a pleasure to work with ICTS’s tech team. Thanks to their technical knowledge of edtech products, we had quickly finalized the list of features f

We had worked with ICTS through the Covid 19 pandemic to build the all-in-one edtech platform for our online classroom. We started from the challenges we face during the pandemic. Along the development process, ICTS's team helped us finalize the essential features for LMS, Mock tests, Assignments, and Assessments. They focused on efficiency and cost-effectiveness for clients, while balancing between our business goals and budget. Their knowledge, responsiveness and dedication were a huge plus for this project. We will definitely go to them in the future for other edtech products.

What service was provided as part of the project?

Web Development, Artificial Intelligence

What is it about the company that you appreciate the most?

Responsiveness, Dedication, Professionalism, Insightful development inputs, Great decisiveness, Hard working.

What was it about the company that you didn't like which they should do better?

Introversion. They provide very high-quality products and services but they are hesitant to promote themselves. As a result, you could first underval.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating
Company Response
ICTS Custom Software
ICTS Custom Software

Thank you for taking the time to review us after this edtech software project. We appreciate your evaluation. It has been a pleasure to work with you and your team. We hope to have many other cooperation opportunities in the future.

Posted on Jul 21, 2022
Hanh Le

ICTS built us a professional looking website at a reasonable price.

We thoroughly enjoyed working with ICTS in the process of building our corporate website.

The management team did a good job in gathering requirements and dealing with issues as they came up.

What was the project name that you have worked with ICTS Custom Software?

The mauVILLE Technologies Incorporated website

What service was provided as part of the project?

Web Development

Describe your project in brief

ICTS built us our corporation website.
Here is the website:
https://mauville.ca/

We don't have any problems with it until now and plan to work with ICTS in upcoming projects.

What is it about the company that you appreciate the most?

The management team offered a good solution in terms of technology

What was it about the company that you didn't like which they should do better?

We are satisfied with services provided by ICTS so there is nothing they should do better.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
Company Response
ICTS Custom Software
ICTS Custom Software

I appreciate you taking the time to write a review of our website building process. I greatly appreciate your evaluation. It's such a great pleasure working with you and your team!

Posted on Jun 28, 2022
Thomas Nguyen

A mindful IT partner for E-commerce business

ICTS Custom Software is our long-termed partner in Vietnam who has developed the system and the landing page for our e-commerce division. Their lead engineer has helped us visualize our business idea into specific products. They also put our budget concern at heart while suggesting us an optimal solution, allowing our company to test and scaling up gradually, along with the growth of our business. We would like to recommend them to customers like us, who want to find an efficient solution for business digitalization.

What service was provided as part of the project?

Software Development

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
Company Response
ICTS Custom Software
ICTS Custom Software

I greatly appreciate your evaluation. It's such a great pleasure working with you and your team!

Posted on Jun 28, 2022
Boris Bortolossi

My trusted provider in Vietnam

It is now a quite long term partnership with ICTS.vn!
It's a pleasure to discuss features and requirements with the team and rely on their technical knowledge.
They understand objectives quickly and come up with the best options, easing my decision process and offering a smooth experience during development, test and roll out.

What service was provided as part of the project?

Software Development, IT Services

What is it about the company that you appreciate the most?

Reactivity, proactivity, technical knowledge, business analysis

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating
Company Response
ICTS Custom Software
ICTS Custom Software

Thank you for your evaluation. It's such a great pleasure working with you and your team!

Posted on Mar 20, 2019

Client Portfolio of ICTS Custom Software

Project Industry

  • Education - 14.3%
  • E-commerce - 14.3%
  • Information Technology - 28.6%
  • Transportation & Logistics - 14.3%
  • Financial & Payments - 14.3%
  • Productivity - 14.3%

Major Industry Focus

Information Technology

Project Cost

  • Not Disclosed - 71.4%
  • $100001 to $500000 - 28.6%

Common Project Cost

Not Disclosed

Project Timeline

  • 1 to 25 Weeks - 85.7%
  • 26 to 50 Weeks - 14.3%

Project Timeline

1 to 25 Weeks

Portfolios: 7

IELTS master

IELTS master

  • IELTS master screenshot 1
Not Disclosed
20 weeks
Education

Vietphil, a client of ICTS is notable for study abroad consulting service and English training center in Vietnam. Vietphil has developed an English training system for IELTS, TOEIC, and TOEFL certifications that is quite famous among Vietnamese students. When social distancing occurred due to the impact of the covid 19 pandemic, all classroom activities were suspended, including Vietphil's classes. Vietphil had requested ICTS to build ieltsmaster.vn, an Edutech web platform and application for English training focusing on communication skills and IELTS test preparation. This product provides an all-in-one solution for learning English online. It helps students to actively learn anytime - anywhere - on any device with a more engaging, inclusive, and individualized learning experience.

Client: VIETPHIL EDUCATION GROUP CO.,LTD

For more information: IELTSmaster

Type of product: Edutech website, Mobile application

Launched in: Vietnam

Languages: English

Technologies: Python (Django), Vue JS, React Native

You have similar idea? Contact us for a Free Consultation!

Web App
Ruong Bac Thang

Ruong Bac Thang

  • Ruong Bac Thang screenshot 1
Not Disclosed
40 weeks
E-commerce

Ruong Bac Thang - our client is the leading supermarket chain based in the province of Bac Ninh, Vietnam. They provide local shoppers with a wide range of organic fresh groceries, ready-to-cook meals, and other household supplies. During the lockdown period of the Covid-19 pandemic, RBT had requested ICTS to build an e-commerce site that stayed as the digital location of the chain, at the same time, to boost online orders that would rise strongly due to the circumstances. Ruongbacthang.com.vn is born to provide a user-friendly interface and help shoppers order online easily and fast. Ruongbacthang's admin page helps the chain owner manage its real-time inventory and orders, calculate revenue and expenses, and allocate the human resource better to ensure the smooth operation of each location in the chain.

Client: Ruong Bac Thang

For more information: Ruong Bac Thang

Type of product: Ecommerce, Online grocery store

Launched in: Vietnam

Languages: Vietnamese

Technologies: Python (Django), Vue JS, React Native

You have similar idea? Contact us for a Free Consultation!

Web App
iLunascape

iLunascape

  • iLunascape screenshot 1
$100001 to $500000
20 weeks
Information Technology

Lunascape is a fast, easy-to-use, free, clean, and intuitive Web Browser for iPhone and iPad with a powerful tab browsing experience. Lunascape brings you fast browsing, quick links to your favorite sites, downloads, save a page, google custom search, file management, and much more.

Client: Lunascape

For more information: iLunascape

Type of product: Browser application for iPhone and iPad

Launched in: Japan

Languages: English, Japanese

Technology: React Native

You have similar idea? Contact us for a Free Consultation!

Web App
Lunascape Phoebe

Lunascape Phoebe

  • Lunascape Phoebe screenshot 1
$100001 to $500000
20 weeks
Information Technology

Lunascape develops and markets next-generation web browsers noted for its triple rendering engine technology. Our flagship Lunascape browser has been downloaded over 20 million times and is in use in more than 190 countries and territories around the world.

Client: Lunascape

For more information: Lunascape Phoebe

Type of product: Web browser application

Launched in: Japan

Languages: English, Japanese

Technology: ReactJS, Electron

You have similar idea? Contact us for a Free Consultation!

Web App
Idealo App

Idealo App

  • Idealo App screenshot 1
Not Disclosed
20 weeks
Transportation & Logistics

Idealo Flights – cheap airline ticket booking app

This application allows:

  • Comparing budget airfares and book cheap flights on the phone. The flight comparison app finds and lists offers of numerous airlines and countless routes worldwide.
  • Filtering results to see the best offers quickly and then book plane tickets directly with the airline or travel shop using the phone. Even before the search begins, the app will show approximate prices for flights based on former searches. Besides sorting results by cost and flight length, flights leaving or arriving at the same time can also be grouped together and sorted using the many useful filters.

Some of the app features:

  1. Saved flights and searches: the menu with saved flight searches, prices and routes is also available without an internet connection e.g. on the airplane
  2. Easy-to-use search form: departure and destination airports can be chosen in only one search mask and from relevant suggestions
  3. Optional data storage: choose to save your data and that of other travelers in the app. This can then be automatically used when booking flights, saving time and avoiding annoying typos
  4. Useful calendar feature: to find the cheapest offers in the app, swipe through the calendar to show current flight prices as compared to other days
  5. Group results: besides sorting flights by price and flight duration you can also sort flights with identical departure times to find the best option more quickly

Client: Idealo Flugsuche-App immer Preise

For more information: Idealo App

Type of product: Travel apps, Utilities apps, E-commerce, Business apps, Informational, Shopping apps

Launched in: Germany

Languages: English, German

Technology: iOS (Objective-C), Android (Java)

You have similar ideas? Contact us for a Free Consultation!

Web App
Tachyon Wallet

Tachyon Wallet

  • Tachyon Wallet screenshot 1
Not Disclosed
24 weeks
Financial & Payments

Tachyon Wallet

Tachyon Wallet is a cryptocurrency wallet supporting Ethereum and all the ERC20 standard tokens.

The app uses the next generation layer 2 technology payment protocol, “Xunlei”. Tachyon Wallet uses Biometric authentication to unlock the wallet. It protects the users’ asset more securely. In addition, the private key is securely stored in the app, not on the server side.

Client: Tachyon

For more information: Tachyon Wallet

Type of product: Business apps, Finance apps

Launched in: Japan

Languages: English, Japanese, Chinese

Technology: React Native

You have similar ideas? Contact us for a Free Consultation!

Web App
Ai Gijikoku

Ai Gijikoku

  • Ai Gijikoku screenshot 1
Not Disclosed
12 weeks
Productivity

Ai Gijikoku introduces a new style of Meeting Minutes.

Conversations of meeting participants will be recorded and translated in text. The user can either choose the following cases:

  1. as an individual user,
  2. as a team and for translating.

The user will save time and increase productivity by checking the translated text after the meeting.

Client: Alt Technologies Inc

For more information: Ai Gijikoku

Type of product: Business apps, Education apps, Productivity apps, Utilities apps

Launched in: Japan, Global

Languages: English, Japanese

Technology: VueJS, NodeJS, Firebase, AWS

You have similar ideas? Contact us for a Free Consultation!

Web App

Executive Interview of ICTS Custom Software

Ellen Nguyen
Ellen Nguyen
CMO
Visit Profile
Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
GoodFirms has helped us increase our visibility toward clients in North America and Europe. Thanks to our listing on GoodFirms, many clients have reached out to us, which was not the case during 2020.
Please introduce your company and give a brief about your role within the organization.
ICTS Custom Software is a software development company based in Hanoi, the capital of Vietnam. It’s founded in 2016 and since then, our size has increased by 500%.

My role within the company is business development, which means I have to work closely with partners like GoodFirms to generate new business opportunities and navigate the strategic direction of the sales team, to achieve the sales target every year. In the meantime, I am also responsible for talent acquisition to ensure that ICTS is powered by the right people to fuel its growth.
What is the story behind starting this company?
This company started merely by the dream of its founder - Mr. Trung who wanted to build a company that could create beautiful and efficient applications. Along the time, the company has developed thanks to two pillars of services: dedicated staffing services and custom software development.
What are your company’s business model–in house team or third party vendors/ outsourcing?
As our company’s founders graduated as engineers at the top universities in Vietnam, and are born with an engineering mindset, we focus on developing products from the ground up, while updating our technology stack to cope with the fast development pace of the tech world. Our business model is tailored to meet the high requirements of quality from overseas clients, from recruiting the best talents to implementing a quality assurance process that ensures the delivery of our work on time and on budget.
How does your company differentiate itself from the competition?
We differentiate ourselves thanks to our high integrity from the consulting phase to the development phase. We make sure that our clients always receive accurate information on the project and are consulted on the best solution for their blockage, not only from a technical perspective but also on a business ground.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Our clients are mostly software houses based in English-speaking countries like the US, France, Germany, Eastern Europe, Australia, Singapore, and Japan. We are also approached by many startups who would like to develop an MVP (minimum viable product) fast and on a budget so they can test the market demand or raise funds. 
Our client retention rate is quite high. About 70% of clients stay with us for more than 1 year or recommend other contacts to work with us.
Please share some of the services that you offer for which clients approach you the most for?
We provide 2 services:
  • Dedicated staffing services: we provide remote dedicated developers to join the client’s development team so they can expand their in-house development capabilities in a short period of time, without hassles in recruitment and administration. This service is quite preferred by software houses, consulting firms, digital agencies, and tech companies in general.
  • Custom software/application development: we provide fixed-price development packages to startups, SMEs, digital agencies when they need to build a software/application in a short period of time. This service frees them from the hassles of building a tech team, especially when it’s not easy to get a CTO on board. At the market-testing phase, our service also helps them get an MVP (minimum viable product) ready to test the product-market-fit hypotheses. For some startups, our product can help them showcase their idea under a prototype form, so they can raise funds much faster.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Our customer satisfaction rate is about 80%. We always allocate an account manager to accompany the customer before, during, and after the project so we can understand their needs and expectations. Therefore, we can make sure that everyone is on the same page before any development and implementation.
What kind of support system do you offer to your clients for catering to their queries and issues?
We often use Jira, Slack… and some other kinds of project management tools to keep track of their queries, issues, and our responsiveness to their questions.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
For dedicated staffing services, the payment is charged monthly. For custom software development services, the payment may be charged per feature or per milestone. The cost is fixed beforehand so the client doesn’t have to worry about any unexpected fees.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If not, on what minimum budget you have worked for?
We have no basic budget requirements but we tend to prioritize projects with strategic partners or with a long-termed vision to optimize our resources. 
What is the price range (min and max) of the projects that you catered to in 2020?
The range is preferred between 4000 USD (for pilot projects) to 200,000 USD.
Where do you see your company in the next 10 years?
We set a target for our company to grow to hundreds of staff, build user-friendly tech products, and position as a cutting-edge tech company. We are engineers, we love to build things after all.

Resources

The Ultimate MVP Guidelines