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Verified Profile
Founded in 2019 and with base in India, US & Canada, we tailor the software development process to your particular business needs and do utmost care to deliver within time & set budget. We provide all Microsoft Technologies expertize including Dynamics 365 and Power Platform. Our multidisciplinary and diversified team is always engaged in client satisfaction round the clock. We continue to grow and increase the partner network to serve clients including start-ups to SMEs.
At Infostork, we believe your business deserves a simple, comprehensive, flexible and future-oriented solution that requires less dependency on us.
Locations
India
Shela,
Ahmedabad,
Gujarat
380058
+919725025870
United States
120 Grantham Way Tyrone,,
Tyrone,
Pennsylvania
30290
Focus Areas
Service Focus
- Software Development
- E-commerce Development
- IT Services
- Implementation Services
- Mobile App Development
Client Focus
- Small Business
Industry Focus
- Information Technology
- Business Services
Infostork Technolabs Executive Interview
Purvak Pathak
Managing Partner & CEO
Please introduce your company and give a brief about your role within the organization.
We are one of the top-notch IT solutions provider companies based in India. We focus on Microsoft Dynamics, Power Platforms technology along with custom web & mobile app development. Right from business analyst to tester, we have got all resources covered.
As a CEO cum Managing Partner, I am managing/oversee the overall sales and projects while making sure that clients remain happy throughout the engagement with my company.
As a CEO cum Managing Partner, I am managing/oversee the overall sales and projects while making sure that clients remain happy throughout the engagement with my company.
What is the story behind starting this company?
I got inspired while watching Sharktank – a very popular show in the USA for entrepreneurs and got to learn so many things. That clicked me and I realized if I can utilize my whole potential for my own business then I can create wonders so, with days of thought and some hard words, I planned to establish my own business.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We are always focused on our own People/in-house employees for any project execution and in some cases well established external consultants when the deadline is tight and I have no bandwidth
How does your company differentiate itself from the competition?
- We are people-centric and customer-centric so in both ways, we are winning an edge over the competition.
- We are a complete IT solution provider company so not only focused on some custom developments. If the customer wants high-end enterprise-grade solutions that also we provide like Microsoft ERP, CRM, etc.
- We are having all experienced and in-house certified consultants so no fresher is assigned to any project.
- We work as per the client time zone so no more glitches or project management issues.
- We are always transparent with our clients so if any of the projects is not doable we tell straight away while making sure that he doesn’t feel cheated later on.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
- We focus on Retail/FMCG, IT/MSP, Entertainment, Service, Manufacturing, etc.
- Our 75% of customers are repetitive.
Please share some of the services that you offer for which clients approach you the most for?
- Microsoft Dynamics 365 ERP & CRM implementation.
- Power BI and Power Apps Portal implementation.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
99% of clients are satisfied with our services and whenever we are assigned any opportunities we just make sure that we sign off SoW with all proper scope and project management details so that later on nothing is hidden/arguable in terms of mismatch of client needs and our understanding.
What kind of support system do you offer to your clients for catering to their queries and issues?
We have got 2 levels of support system which include L2 and L3. Also, we sign off a support level agreement (SLA) with clients which states that according to the issues we provide the support i.e. critical, high, medium, and low.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We are quite transparent with clients and let clients decide the best possible way so if he says let’s go with either fixed cost (milestone based), Time & Material (Hourly basis), or dedicated resource assignment model that all works for us. The client is the king!
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
- Our commercials vary from project to project, client to client, and location to location where the client belongs.
- There is not any set limit on the minimum budget. Ultimately we make sure that our commercials and client budget is matching to the extent.
- The minimum project budget starts with $2,500 for smaller scale development and it goes into Thousands of dollars based on the project requirements and complexity.
What is the price range (min and max) of the projects that you catered to in 2021?
Min $2,500 and Max. $150,000.
Where do you see your company in the next 10 years?
- We will soon be reaching a landmark where I will have almost 50+ in-house employees and will also open offices globally.
- My company will be Microsoft Dynamics Gold Partner in 10 years and we will be having employees worldwide with office locations in the UK, USA, Canada, and other countries.
Infostork Technolabs Reviews
2 Reviews
- All Services
- Software Development
- Web Development
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
Ran Armon, Digital Marketing Manager at Ronco Safety
Posted 1 month ago
Exceptional Website Development Experience with Infostork
Review Summary
The team at Infostork demonstrated a deep understanding of our vision and goals. Throughout the project, Infostork consistently met deadlines, communicated clearly, and provided valuable insights. Their technical proficiency, creative skills, and ability to adapt to our evolving requirements made the entire experience smooth and enjoyable.
What was the project name that you have worked with Infostork Technolabs?
Website development with integrated CBM calculator
Describe your project in brief
Website design, integration with our product data base of products and specifications
What is it about the company that you appreciate the most?
Commitment to client satisfaction. They consistently went above and beyond to understand our vision and needs, and then translated them into a website that exceeded our expectations. Their professionalism, attention to detail, and ability to proactively suggest innovative solutions were outstanding. This demonstrated their dedication to delivering a top-notch product and ensuring our goals were met.
What was it about the company that you didn't like which they should do better?
Nothing bad to say
Greg Brandon, Owner at Proactive Networking Ltd
Posted on Mar 24, 2022
MS Dynamics - Great communication, High Standard of Work, Excellent Project Managment
Review Summary
Being a UK based we were a little nervous outsourcing our own internal development work to India.
However by the end of the first virtual meet we were made to feel comfortable. Communication was easy with both project manager and developer. The project was delivered quickly and changes during the course of the sprints were no problem. Highly recommend Purvak Pathak and his team !
However by the end of the first virtual meet we were made to feel comfortable. Communication was easy with both project manager and developer. The project was delivered quickly and changes during the course of the sprints were no problem. Highly recommend Purvak Pathak and his team !
What is it about the company that you appreciate the most?
Easily contactable, especially for a company not in the same time zone!
Great communication on every, whether techy or on a day to day level and very personable!
What was it about the company that you didn't like which they should do better?
They work harder than me and longer hours and make me feel like i could do more :-)
Company Response
Infostork Technolabs
We really enjoyed working with Greg as he is thorough professional and polite human being. We found him visionary with clear cut details about what to do and when to do things. Can't thank him enough :)
Posted on Mar 24, 2022