InTech Partner

IT services provider

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Our team focused on complex IT projects and strategic outsourcing of IT function which helps business to realize its potential. Our deep expertise, usage of best practices, innovative technologies and competitive location of delivery centers helps our clients to increase their efficiency. 

$25 - $49/hr
10 - 49
Locations
Ukraine
4 Aviakonstruktora Antonova street, Kyiv, kyiv 03186
+380672165889

Focus Areas

Service Focus

10%
10%
10%
10%
5%
5%
5%
5%
5%
5%
5%
5%
5%
5%
5%
5%
  • Maintenance & Support
  • IT Services
  • Big Data & BI
  • Implementation Services
  • Mobile App Development

Client Focus

70%
30%
  • Small Business
  • Large Business

Industry Focus

15%
15%
10%
10%
10%
10%
10%
10%
10%
  • Manufacturing
  • Industrial
  • Financial & Payments

InTech Partner Clients & Portfolios

Migration to Microsoft Azure
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Migration to Microsoft Azure
  • Migration to Microsoft Azure screenshot 1
$500000+
52 weeks
Enterprise

Improve the efficiency, availability, and security of IT infrastructure by migrating it to the Microsoft Azure cloud platform. Within 12-month project 680 servers from the two primary Data Centers were migrated to the Microsoft Azure for a total of 2 000 users, 85 terminal servers were changed into the PaaS, Windows Virtual Desktop. Migration to Azure will enhance the IT infrastructure’s efficiency, availability, and security, make it more flexible and adaptable, speed up the deployment of new systems and services, and assure the continuity of business operations.

The migration project goals were to unify IT services of a group of companies in Italy, UK, Bulgaria, Switzerland, and United States to the target model of IT infrastructure, to enable increase in service management, reduce the cost of their operation and support, implement centralized toolset for information security management.

Previously, the companies in the group used different data storage and backup systems. Microsoft Azure provides the ability to develop, deploy and manage applications in the cloud, as well as store data on servers located in distributed data centers. In addition to savings, centralization of services will allow to further implement and standardize the provision of IT services in accordance with corporate standards.

As a result:

  1. 100% of servers transferred to a single domain and are aligned to the target architecture
  2. 680 servers and user credentials from the group’s companies in USA, Italy, UK, Bulgaria and Switzerland (1200 employees) were transferred to the Microsoft Azure cloud
  3. Ensured fault tolerance (availability) of services at the level of more than 99.95%
  4. Planned savings by reducing the cost of maintaining server equipment, backup and rental computing systems in alternative data centers will be about $ 150 thousand per year
  5. A unified information security management toolset has been implemented.
Micro Focus Service Manager implementation
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Micro Focus Service Manager implementation
  • Micro Focus Service Manager implementation screenshot 1
$500000+
52 weeks
Enterprise

Increase the efficiency of end-user issues resolution for IT services with Micro Focus Service Manager: to consolidate data on IT-infrastructure health-status, the project used Micro Focus Service Manager (MFSM), which was integrated with Microsoft System Control Operation Manager (MS SCOM) and Microsoft Center Configuration Manager (MS MCCM), as well as PRTG Network Monitor to monitor network and provide unified platform. Integration with SAP systems via SAP Solution Manager and SAP GRC allowed all IT services data to be consolidated in one place. PowerBI has been used to create interactive dashboards and real-time data analytics for business. Users now have a clear and straightforward way to file a ticket and track its progress, company has unified platform for issues registration and processing till resolution, as a result client has increase in service availability, while case, ticket and incident resolution time decreased.

Technologies used:

  • Micro Focus (HPE) Service Manager 9.6
  • Microsoft System Control Operation Manager (MS SCOM)
  • Microsoft Center Configuration Manager (MS SCCM)
  • PRTG Network Monitor
  • Microsoft Power BI
  • Microsoft Exchange
  • Cisco Unified Contact Center

As a result:

  1. Services availability increased by 2.7 times
  2. User requests resolution time has decreased by 30%
  3. 8% reduced time for ticket resolution
  4. Incident resolution time decreased by 39.8%
  5. Unified interface has been created to register and resolve user requests
SAP ERP global template
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SAP ERP global template
  • SAP ERP global template screenshot 1
$500000+
52 weeks
Enterprise

Development of global template for SAP ERP and implementation across sales organization, production sites and facilities, HQ and back-office at major Europe metal & mining company with worldwide operations. Project covered more than 20k employees, 17 SAP systems implemented, that are covering processes in finance, production, planning, budgeting, cost management, accounting, HR, talent management, logistics, sales, procurement, assets management, maintenance and repairs.

We provide complex solutions for automating production and business processes of organizations throughout the value chain. We have in-depth expertise in implemention, development and support of integrated management systems based on SAP products.

We have expertise in the following SAP solutions:

  • Enterprise resource planning with SAP Core ERP S4 / HANA
  • Customer relationships – SAP Hybris CRM
  • Human resources management and assessment – SAP HCM (Human Capital Management), SAP SuccessFactors
  • Service support and technical maintenance – SAP MRS (Multi-Resource Scheduling), Work Manager
  • Warehouse management – SAP EWM (Extended Warehouse)
  • Supply chain management – SAP APO (Advanced Planner and Optimizer)
  • Ideas collection and innovations management –SAP Innovation Management
  • Procurement management – SAP SLP, SAP Ariba
  • Transportation management – SAP TM (Transportation Management)

And SAP integration solutions:

  • Cloud services (SAP HANA Enterprise Cloud)
  • SAP-systems with other corporate applications (SAP NetWeaver Process Integration)
  • MES solutions with SAP MII (Manufacturing Integration and Intelligence)
  • Reference information – SAP MDG (Master Data Governance)
  • Applications on cloud platform SAP Cloud Platform

InTech Partner Reviews

4.8 1 Reviews
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Edward Rudenko

ITP is a reliable partner at applications development, enhancement, implementation and support with solid knowledge of Microsoft, SAP and Micro Focus

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
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Review Summary

Hi Rachel Ray,

Thanks for your request.
Let me share some info about our Partner ITP Company.

ITP is a reliable partner at applications development, enhancement, implementation and support with solid knowledge of Microsoft, SAP and Micro Focus products. Projects were performed in time and budget resulting in: ERP covered 20 000 employees and 17 subsystems, 680 servers migration to cloud with 99,95% availability, while generating 150 000 USD in savings per year, implementation of ITSM system, that increased service availability by 2.7 times, while reduced incident resolution time by 39.8%.


What service was provided as part of the project?

Maintenance & Support, IT Services

What is it about the company that you appreciate the most?

First of all, it's good communication. Schedule and appointments with team.

The high level of professionalism in the some specific IT areas.

The professional organizing of the development and process on the projects.

Good quality for that loyal price and terms of the project.

Strong support team after delivery of the a few projects

What was it about the company that you didn't like which they should do better?

I think this right team for your projects. So we are sutisfied.

Strong support team after delivery of the a few projects

Company Response
InTech Partner
InTech Partner

Thank you, Edward!

Posted on Jan 04, 2022