Please introduce your company and give a brief about your role within the organization.
JatApp is a full-cycle software development company that provides a full range of services in mobile app development, web development, IoT, and software development. We work using outsourcing and outstaffing models.
Key facts about JatApp:
- 100+ team members.
- more than 6 years in business.
- 200+ outsourced projects developed.
Personally, I am the CEO of the company.
What is the story behind starting this company?
Brand JatApp was created in 2015 with the idea of good prospects for outsourcing business. The time to start was good: everything paid off in a year. At that time, the market was not as highly competitive as it is now, and the company already had expertise in attracting traffic - this helped with promotion.
What is your company’s business model – in-house team or third-party vendors/ outsourcing?
Since 2015 we've built a strong and highly qualified in-house team of around 100 experts. Our goal is to help our clients with all possible software development-related requests.
We provide two core services - outsourcing and outstaffing.
On outsourcing projects, our clients come to us looking for a team of developers who can turn their business ideas/needs into well-working software. Our business analysts, project managers, developers, and QA engineers work together to provide the client with the required software. And we also provide software support after the launch. Our clients especially appreciate this service. It shows that JatApp guarantees the quality of the developed software.
Outstaffing is the second service we provide. Looking for the team augmentation, clients come to us with the requirements for the software development expert/experts they lack, and we take the further steps on us. We provide all spectrum of related services, starting with the search and selection of best-fitting candidates to recruitment and onboarding. As a result, the client gets a dedicated developer working on the JatApp side, and the client is free from all the organizational and employee maintenance matters.
How does your company differentiate itself from the competition?
We position ourselves not as a mere development team but also as a reliable technical partner. One of JatApp’s main corporate values is to think as Business Owner. We extrapolate this approach to our clients.
We try to stand in our Clients’ shoes, understand their business needs by doing deep business analysis, and suggest the best solution that will fit their specific budgets and timeframes.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
As you can see from our portfolio, we have cases that represent our projects in different industries (obviously, there are many more projects de facto that weren't included herein).
The top-5 industries we work the most often with are:
- Property Management.
- Real Estate.
- Education.
- Fintech.
- HR & Recruitment.
- IoT.
About 60% of our new clients come to us by word of mouth which is the most honorable lead generation channel of all times.
Please share some of the services that you offer for which clients approach you the most for?
The “Holy Triad” of our outsourcing services for which our Clients approach us the most often consists of:
- Building turnkey custom solutions for our clients from scratch and taking care of the whole development cycle;
- Providing our clients with a dedicated team who would work on a certain client's project or on a certain block of work;
- Outstaffing (a) separate expert(-s) who would be integrated into the in-house Client's team.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
To objectively answer this question, it’s better to consider our customers’ feedback on working with us. We pride ourselves on having average satisfaction scores of 4.85 out of 5 but at the same time remain committed to continuous growth and improvement.
We take a range of important steps to deliver a high-quality product that meets all client’s expectations. More specifically, our very first step is to conduct a strategic workshop in order to dig deep into clients’ requirements, better understand their business, reveal the key challenges, and come up with an effective solution. The next step is to conduct comprehensive research and share our findings with a client, thereby making sure that we move forward with the best possible approach.
We also keep the lines of communication open with our clients, which helps to keep everyone on the same page. Regular communication is our answer to completing the project on time and with no hiccups.
What kind of support system do you offer to your clients for catering to their queries and issues?
The support system we provide for our clients is imprinted in the legal background of our cooperation. There are 2 legal instruments that provide the further support after completing the active development phase:
- The Warranty Certificate - the document that is signed upon the completion of the development and ensures that the JatApp's team dedicated to the Client’s project won't be disbanded within 1 month after the completion of all the works so that it could react within a reasonable amount of time to potential defects that may arise after the product's launch. During that time, JatApp will fix at its own cost any defects that may arise and are provided for by the Scope of Warranty.
- The Support Agreement - the document that is signed after the development is completed and the Warranty Certificate is expired; it covers the terms of technical support & maintenance of the functioning product; such terms depend on the particular project's needs.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We use the Time & Material approach for all types of our projects, be it the development of particular new functionality, refactoring of the existing code, or the creation of the whole software solution from scratch. It has proven to be the most convenient for our clients as they pay only for the number of hours de-facto spent on their project by our experts. Plus, it gives more flexibility to amend the existing or add new scope during the active development phase should the Client’s business needs abruptly change.
Of course, we understand the importance of planning for both time and budget. That’s why, before getting to work, our team always prepares the estimation for the required scope of work so that our clients know what to count on. Change requests from the Client during the development process that affect the initial scope are deemed as extra services and subject to extra payment.
A special case worth mentioning is the Dedicated Team cooperation model where our recruitment team finds the expert(s) who would have the needed skills set and would work for the fixed monthly fee to fit into the Client’s expectations. When the Client approves the expert’s candidacy, we hire him/her as our employee and sign an outstaff contract with the Client stating the exact monthly payment for this expert’s work. We value transparency with our Partners and Clients, so they know the salary we agree on with the particular expert. Our interest in this story is a fixed monthly fee added to the developer's salary. The more experts we provide to the Client under the Dedicated Team model, the less is a fixed monthly fee.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We are open to all clients because we met many startups which became big companies. Budget is an important factor but most important for us is the understanding of the final result by the client and the ability to build productive cooperation.
What is the price range (min and max) of the projects that you catered to in 2021?
It varies from $30K to $500K.
Where do you see your company in the next 10 years?
The software development world changes pretty fast, so it’s difficult even to foresee how it will look in 10 years. But JatApp is a very flexible company that knows how to adapt to any conditions. I’m sure that in 10 years JatApp will be among the leaders in the software development niche working with medium-size enterprises as well as well-known brands around the globe.
