Please introduce your company and give a brief about your role within the organization.
Our Company KPIS Pvt. Ltd. serves different start-ups and established enterprise-level brands with advanced IT solutions and applications. We are helping our clients for years in understanding their objectives and offering them software products that best fit their businesses. With our IT center in Rajasthan, India, KPIS Pvt. Ltd. shares the same friendly culture as our clients do.
Our Expertise
KPIS Pvt. Ltd. is specialized in various IT and software services- Artificial Intelligence, Website and Mobile Application Designing/ Development, SEO, and Game Development. We have a team of enthusiastic programmers and developers with experience and are always ready to accept new technological challenges. We believe to be reliable with our clients that makes us way apart.
Our Vision
Our vision is to assist our clients with all next-generation IT solutions that deliver them 100% proportional value and satisfaction. With a 90% repeat clients rate, KPIS Pvt. Ltd. is honored to stand in the IT market with delighted clients from all over the world. And, we focus on building long-term relations with our clients and giving them unique software experiences.
My Role
Communicating, on behalf of the company, with shareholders, and the clients
Leading the development of the company’s short- and long-term strategy
Creating and implementing the company or organization’s vision and mission
Evaluating the work of other executive leaders within the company, including directors, vice presidents, and presidents
Maintaining awareness of the competitive market landscape, expansion opportunities, industry developments, etc.
Ensuring that the company maintains high social responsibility wherever it does business
Assessing risks to the company and ensuring they are monitored and minimized
Setting strategic goals and making sure they are measurable and describable
What is the story behind starting this company?
Before this I was working with a startup in tech in product development the idea was good everything was fantastic we were very positive about the startup.
One thing like every startup we need funding to scale it up. we also got some funding but by the time something happens and they have to close their
operations but I was very disappointed I was 100% sure this product going to hit the market. we were very popular in the local city still we closed.
Then I thought I can do this better with full of energy I started my company. Many ups and down we reached here.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We Provide Software services. We have our in-house team of engineers. We have specific domains we work only those domains(gaming, restaurant, logistics, CRM, and IoT). We have expertise in these. We Provide guaranteed products on time to clients what we committed to them. This is our USP also.
How does your company differentiate itself from the competition?
Most companies deliver products but then after they do not deliver them cost-effective maintenance or they do not give them solutions for user retention, behavioral analysis, and other user attraction tools. We will provide all tools so clients able to sustain and grow in the market
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We will provide all tools so clients able to sustain and grow in the market. We serve specific food & restaurant, Gaming, Restaurant, and FMCG industries. Our approx. 70-80 percent of clients are repetitive.
Please share some of the services that you offer for which clients approach you the most for?
Mobile App Development (Business App)
Gaming App (skill games)
Business support software (tracking apps)
IoT apps
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
90 %. We use various effective approaches use to meet client's requirements on time.
1. Wireframing and mockups. With the wireframes and mockups, we visualize our final product if clients want changes he can do them at a time of wireframing so it saves our development time.
2. Microservice architecture:- with the help of microservice we can smoothly manage large projects. we can make a separate environment for separate services
3. Load Testing :- with help of load testing and check performance and scalability of our product .
What kind of support system do you offer to your clients for catering to their queries and issues?
We have a robust communication channel for clients and the team. We use tools (like jira)for project management(task management, bugs management, and reporting).
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Pay per Milestones. We also provide dedicated resources hourly or monthly basis.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
There are no minimum budget criteria. We give more preference to the client and his idea and his vision than his budget.
What is the price range (min and max) of the projects that you catered to in 2020?
minimum budget = 5000 USD and Maximum is 40000 USD.
Where do you see your company in the next 10 years?
In the past 6 years, we served many clients many of them manage to get unexceptional growth, many of them got millions of funding. We always try to provide our best and innovative service to our clients to help them to their business growth. About the next 10 years, I can not say the number but definitely, we want to achieve 100% client satisfaction. Not even single client either low budget or high budget will not be unhappy with us.