Kyanon Digital

A fast-growing LegalTech startup in Europe, delivering legal services across the EU. Focused on digitizing legal workflows, the client aims to make legal assistance more accessible, affordable, and efficient for individuals and businesses.

Challenge

Traditional legal services are costly, slow, and intimidating. General AI tools lack jurisdiction-specific accuracy.The client needed a solution to:

• Provide real-time, role-aware legal guidance
• Automate document review, case classification, and research
• Ensure accessibility, scalability, and affordability
• Maintain compliance and data security

Solution

Kyanon Digital developed an AI-powered LegalTech platform combining:

• AI Legal Intelligence (RAG Architecture)
  • Domain-specific chatbot for EU law
  • Multi-LLM backend (ChatGPT, Ollama, Gemini, DeepSeek)
  • Continuous learning for accurate recommendations
• Modular Legal Workflow Automation
  • User identification and role-based Q&A
  • Legal query search, document upload, and case classification
  • AI-assisted drafting and verification
• 24/7 Monitoring & Support
  • Real-time system monitoring
  • Tiered escalation and feedback loop
  • Ensured reliability and regulatory compliance

Results

• Streamlined legal workflows, reducing manual workload
• Scalable AI architecture ready for EU expansion
• Stable, reliable platform with continuous improvement
• Enhanced accessibility, automation, and user engagement

Technologies & Services

• Services: AI Development, IT Staff Augmentation
• Technologies: LLM, RAG, NLP

A leading Southeast Asian bank with 90+ years of history, offering retail, corporate, wealth, and insurance services. Known for customer-centric innovation, the bank serves millions across multiple markets.

Business Challenge

The clients legacy rewards system faced:

• Disconnected experiences: Separate points-based program, inconsistent across mobile, web, branch, and merchant touchpoints.
• Low personalization: Generic rewards without leveraging customer data, leading to poor engagement.
• Competitive pressure: Fintechs and digital banks offered gamified, instant-reward platforms
• Scalability limits: Hard to integrate new partners or expand program offerings quickly.
• Regulatory requirements: Needed secure, compliant operations while maintaining user convenience.

Our Solution

• Unified Platform: Seamless rewards-payment integration; consistent experience across channels.
• Intelligent Personalization: Machine learning recommends tailored offers; optimizes timing and value.
• Real-Time Processing: Instant reward calculations, redemptions, and settlement.
• Security & Compliance: End-to-end encryption, tokenization, MFA, automated audit trails.
• Scalable Partnerships: Modular API-first architecture for rapid onboarding of merchants and co-branded opportunities.

Technology Approach

• Customer-first design: Mobile-first, intuitive, frictionless experience.
• Omnichannel integration: APIs connect banking systems, POS, and third-party services.
• Data-driven optimization: Analytics and AI improve engagement, offer relevance, and program performance.

Business Impact

• Higher engagement: Seamless, personalized rewards increased participation and satisfaction.
• Competitive differentiation: Positioned the bank as a digital innovation leader.
• Security & compliance: Maintained regulatory standards while providing consumer-grade experiences.
• Applicable sectors: Retail banking, credit cards, digital banking, corporate banking

Tech used: AI/ML personalization, real-time processing, API-driven architecture

A leading multi-format retail group operating across fashion, electronics, food, and lifestyle sectors. With millions of customers and multiple sales channels, the client aimed to modernize its fulfillment and logistics to support omnichannel growth.

Business Challenge
The client struggled with:

• Fragmented delivery and poor visibility across channels
• Inefficient fulfillment and transportation management
• Limited integration between ERP, POS, eCommerce, and logistics
• No real-time tracking or analytics
• These issues led to higher costs, delays, and declining customer satisfaction.

Our Solution
Integrated Omnichannel Fulfillment & Transportation Platform

• Smart Fulfillment: Automated pick-pack, mobile warehouse app, real-time inventory sync.
• Transportation Management: AI route optimization, real-time tracking, automated delivery fees.
• Customer Experience: Real-time order tracking, digital proof of delivery, automated updates.
• Enterprise Integration: Seamless connection with ERP, POS, eCommerce, and 3PL APIs.

Technology Approach

• Cloud-native, API-first platform with microservices for scalability.
• Data Intelligence Layer: Event-driven architecture for predictive analytics and demand forecasting.
• Low-Code Innovation: Built with Mendix to enable rapid iteration and business-driven innovation.
• AI & Machine Learning: Intelligent automation for continuous optimization of routing and fulfillment.
• Composable Architecture: Easily reconfigurable for new business models like marketplace or BOPIS.

Business Impact

• Efficiency: Faster fulfillment, fewer errors, lower costs.
• Customer Experience: Real-time visibility and proactive updates improved satisfaction.
• Cost Optimization: Reduced transportation and inventory costs.
• Scalability: Cloud architecture supports rapid expansion.
• Data-Driven Growth: Enhanced visibility for smarter strategic decisions.

Tech used: Mendix, AI/ML, Cloud-native architecture, API integration
Industry fit: Retail, Omnichannel, Logistics

A forward-thinking EdTech startup aimed to make English learning more accessible, personalized, and engaging through AI-driven technology. Their mission: bridge Myanmar’s English proficiency gap by combining pedagogy with artificial intelligence.

Challenge

Myanmar learners faced limited access to quality education, one-size-fits-all teaching, and lack of real-time feedback. Traditional methods were outdated, and payment barriers hindered access to international EdTech platforms.

The client needed a mobile-first solution offering personalized learning, AI feedback, and local payment integration.

Solution

Kyanon Digital developed an AI-powered mobile ecosystem with:

• AI Tutoring App: Adaptive placement tests, real-time pronunciation & grammar feedback, and gamified learning.

• Microservices architecture: Ensured scalability and future feature expansion.

• Custom CMS: Allowed non-technical teams to manage localized content.

• Payment integration: Seamless transactions via Wave Pay and KBZ Pay.

Results

• MVP launched in 6 months with strong early adoption.

• AI personalization improved learner engagement and progress.

• Gamified experience boosted retention.

• Localized payments enabled smooth monetization.

• Future-ready architecture prepared the platform for regional growth.

Tech & Services

• Services: AI Implementation, Mobile App Development, Backend Development, UX/UI Design
• Technologies: Generative AI, LLMs, Multimodal AI

Chan Brothers Travel, one of Singapores largest travel corporations, partnered with Kyanon Digital to modernize its digital ecosystem. Outdated systems and disconnected tools were creating friction across customer and advisor journeys.

Kyanon Digital delivered a unified digital platform that enhances customer experience, boosts operational efficiency, and provides a scalable foundation for future growth.

Key Challenges

• Fragmented systems: Disconnected website and advisor tools caused inconsistent user journeys.
• Outdated UX: Cumbersome booking and poor mobile experience led to low conversions.
• Brand inconsistency: Digital experience lagged behind the companys premium positioning.
• Limited scalability: Frequent updates were slow due to rigid legacy systems.

Our Approach

Through Kyanon Digitals Strategy-to-Solution Framework and human-centered design, we:

• Redesigned the customer journey for intuitive discovery and seamless booking.
• Built a unified advisor management system (TAM) to centralize bookings, inquiries, and payments.
• Created a scalable, data-driven architecture supporting ongoing innovation.
• Rolled out in phases to ensure business continuity and measurable value delivery.

Results & Impact

• Conversion Rates: Simplified flows improved booking performance.
• Unified Operations: Customer and advisor platforms now operate seamlessly.
• Enhanced Brand Image: Modern design reflects market leadership and trust.
• Agility & Growth: Rapid launch of new promotions and scalable foundation for expansion.

Key Success Factors

Strategic collaboration, user-first design, flexible architecture, and phased execution ensured a smooth transformation journey positioning Chan Brothers Travel for sustained digital excellence.

One of Vietnam’s top F&B conglomerates (6–10 trillion VND annual revenue, hundreds of outlets) partnered with Kyanon Digital to modernize its fragmented technology landscape. Following rapid expansion and multiple M&As, disconnected systems across operations, customer engagement, and finance hindered scalability and efficiency.

Kyanon Digital delivered a unified digital architecture enabling seamless operations, faster integration of acquired brands, and stronger customer engagement.

Key Challenges

• Fragmented systems and inconsistent data
• Manual workflows slowing operations
• Disconnected customer experiences
• Complex post-M&A integrations
• Limited scalability and agility

Our Approach
Through a framework-based consulting model, Kyanon Digital:

• Assessed current systems and identified modernization priorities
• Designed post-M&A integration and data harmonization frameworks
• Developed a modular, scalable enterprise architecture using TOGAF standards
• Created a phased roadmap and governance model for sustainable transformation

Results & Impact

• Unified platforms boosting efficiency and decision-making
• Reduced integration time and cost post-M&A
• Enhanced customer engagement through personalization
• Cloud-ready architecture supporting future growth
• Real-time analytics enabling data-driven strategies

Outcome: The client is now a digitally unified enterprise — efficient, agile, and ready to scale sustainably.

A leading retail brand partnered with Kyanon Digital to revamp its loyalty program through a mobile app transformation. Facing low engagement, limited personalization, and missed opportunities, the brand needed a solution to deepen customer relationships and drive repeat purchases.

•  The Challenge
  • Customers rarely engaged with the app.
  • Generic messaging failed to resonate.
  • Limited personalization and real-time rewards.
  • Marketing decisions lacked behavioral data.

Our Solution

• Intuitive UX: Seamless navigation, clear rewards, effortless redemption.
• Personalized Engagement: Intelligent notifications based on behavior, tier, and purchase history.
• Behavioral Analytics: Real-time tracking powering data-driven campaigns.
• Scalable Architecture: Flexible for growth, new features, and ongoing innovation.

Results

• Increased app usage and repeat visits
• Higher engagement with relevant notifications
• Marketing optimized with actionable insights
• Competitive differentiation through a modern, personalized loyalty experience

Turn loyalty into a competitive advantage. Kyanon Digital empowers retail brands to engage customers meaningfully and drive measurable growth.

A leading maritime and logistics innovation platform partnered with Kyanon Digital to transform its outdated website into a modern, scalable, and secure digital ecosystem.
The Challenge
The old platform was hard to navigate, slow to update, and failed to engage startups or industry partners. It lacked personalization, mobile responsiveness, and the security needed to support global maritime enterprises.
Implementation Journey

• Phase 1: Foundation & Planning:
  • Conducted content audit, user research, and migration planning to avoid downtime.
• Phase 2 Content Strategy & Migration:
  • Preserved valuable assets, cleaned outdated material, and maintained SEO visibility.
• Phase 3 Quality Assurance:
  • Tested across devices, optimized for global load speed, and refined through partner feedback.
• Phase 4 Launch & Optimization:
  • Seamless deployment, post-launch monitoring, and team training for self-sufficiency.

Our Solution
Kyanon Digital rebuilt the platform from the ground up with:

• Intuitive UX and mobile-optimized design for seamless user journeys
• Flexible content architecture enabling rapid publishing and consistent branding
• Enterprise-grade security ensuring compliance and reliability
• Scalable foundation ready for future integrations and growth

The Impact
The new platform strengthened the client's market leadership, boosted engagement across stakeholder groups, improved operational efficiency, and positioned them for continued innovation in the digital maritime landscape.
Key Success Factors

• Strategic Partnership: Business goals guided every technical decision.
• Domain Expertise: Deep understanding of maritime innovation ecosystems.
• ISO-Certified Quality: Ensured reliability, compliance, and security.
• Change Management: Training and documentation ensured smooth adoption.

About The Client

City Developments Limited (CDL) is a leading global real estate company with a strong presence in over 30 countries and regions. Headquartered in Singapore, CDL is known for its diverse portfolio, which includes residential, commercial, and hospitality properties. With over 60 years of experience, CDL has established itself as a trusted name in real estate development and investment. The company is committed to sustainable development, integrating green innovations into its projects while maintaining high standards of design and quality. Through its forward-thinking approach and dedication to creating lasting value, CDL continues to shape cityscapes and enhance communities worldwide.

Challenge

City Developments Limited (CDL) faced the challenge of creating a seamless digital platform to enhance tenant engagement and provide a smart lifestyle experience for consumers. Without a unified e-commerce solution, it was difficult for CDL’s mall tenants to connect with consumers and promote their products effectively. CDL needed an innovative platform that could bridge this gap, enabling tenants to showcase and sell their products while offering consumers a convenient shopping experience.

Solution

CDL collaborated with Kyanon Digital to build CityNexus Marketplace, a public-facing e-commerce website embedded as a webview on the CityNexus App. This platform not only supports CDL’s mall tenants in expanding their reach but also enhances the overall CityNexus experience, creating a connected and vibrant lifestyle ecosystem.

1. Decoupled Front-End Marketplace for Consumers

The first approach focused on building a decoupled front-end for the CityNexus Marketplace, ensuring a seamless and engaging user experience for consumers. This architecture separates the front-end from the backend, allowing for greater flexibility in design and faster performance. Consumers can easily browse products, make purchases, and enjoy a responsive and visually appealing interface. By adopting a decoupled architecture, the platform ensures scalability and adaptability, providing consumers with a high-quality shopping experience that meets modern e-commerce standards.

2. Multi-Tenancy E-Commerce Platform for Tenants

For CDL’s tenants, a multi-tenancy e-commerce platform was developed to allow them to manage their businesses independently. This system offers robust tools for managing product catalogs, order processing, and sales tracking—all from a single dashboard. Each tenant operates within their own secure environment while sharing the platform’s core infrastructure. This multi-tenancy approach simplifies operations for tenants, helping them efficiently manage their online presence, increase sales, and engage more effectively with consumers.

3. Automated Payout System for Platform Operators

To improve operational efficiency for CDL, an automated payout system was integrated into the platform to handle tenant payments. This feature reduces manual workload, ensuring accurate and timely payouts while minimizing errors. With automated financial management, platform operators can focus on strategic tasks, such as growing the marketplace and enhancing tenant services, rather than managing complex payment processes. This automation not only improves efficiency but also strengthens trust and transparency with tenants.

Result

Driving Sales & Enhancing Consumer Experience

CityNexus Marketplace was designed to create a seamless digital shopping experience while boosting sales for CDL Mall Tenants and streamlining operations for CDL Staff.

• Increased Sales for Tenants: CDL Mall Tenants can effortlessly sell food, beverages, and other products, manage their inventory, and process orders efficiently, helping them reach more customers and drive revenue growth.
• Enhanced Consumer Experience: End-consumers enjoy a convenient and frictionless ordering process through the CityNexus Marketplace website or mobile app, enabling easy browsing, ordering, and secure payments.
• Optimized Operational Efficiency: CDL Staff play a crucial role in onboarding tenants, tracking sales performance, updating promotional banners, and managing tenant accounts, ensuring a dynamic and well-maintained marketplace.

By integrating these elements, CityNexus Marketplace creates a thriving digital ecosystem that maximizes tenant success, elevates consumer satisfaction, and streamlines marketplace operations.

Services and Technologies

• Services: Software Development, Middleware & Integration, Support & Maintenance, Software Enhancement
• Technologies: ReactJS, .NET, AWS

About The Client

Cynopsis Solutions is a Singapore-based RegTech (Regulatory Technology) company specializing in compliance solutions for financial institutions, fintech firms, and regulated entities. The company’s mission is to simplify regulatory compliance through automation and digital transformation. Cynopsis provides innovative tools for:

– Anti-Money Laundering (AML)

– Counter-Terrorism Financing (CTF)

– Know Your Customer (KYC) processes

Its flagship products streamline customer onboarding, transaction monitoring, and risk assessment, ensuring organizations meet regulatory requirements efficiently. With a strong emphasis on innovation, security, and scalability, Cynopsis Solutions is trusted by clients worldwide to reduce compliance risks and enhance operational efficiency.

Challenge

As Cynopsis expanded its RegTech product offerings, it faced key challenges:

– Scalability & Rapid Development Needs – The demand for AML, KYC, and digital onboarding solutions was rising, requiring fast and scalable product development.

– Keeping Pace with Regulatory Changes – With constantly evolving compliance regulations, Cynopsis needed a flexible and adaptive product development strategy.

– Onboarding & Training New Team Members Efficiently – The onshore team was spending significant time training offshore members, leading to inefficiencies and slower delivery.

– Maintaining High Performance & Product Quality – As the platform grew, ensuring continuous improvement and minimal downtime became critical.

To address these challenges, Cynopsis partnered with Kyanon Digital to build a dedicated engineering team and establish a Center of Excellence (CoE) for long-term operational efficiency.

Solution

1. Dedicated Engineering Team & Agile Collaboration

Kyanon Digital assembled a cross-functional development team with experts in:

– Software Engineering – Building & optimizing Cynopsis’ RegTech solutions.

– Product Management – Aligning development goals with business objectives.

– Quality Assurance (QA) – Ensuring system reliability & compliance standards.

This dedicated team worked closely with Cynopsis, ensuring:

– Seamless communication and collaboration for faster decision-making.

– Real-time feedback integration, keeping products aligned with regulatory updates.

– Scalability to support new feature development while maintaining existing systems.

2. Establishing a Center of Excellence (CoE) for Training & Performance Optimization

To reduce onboarding time, enhance team performance, and ensure knowledge continuity, Kyanon Digital helped Cynopsis establish a Center of Excellence (CoE) with:

– Structured Training Framework – Created standardized documentation & training materials to enable new offshore team members to onboard independently.

– Train-the-Trainer Program – Empowered experienced offshore members to mentor and train new hires, reducing reliance on the onshore team.

– Performance Monitoring & Upskilling – Implemented continuous learning initiatives for engineers to stay updated on RegTech innovations & compliance regulations.

This CoE approach significantly reduced repetitive training time for the onshore team, allowing them to focus on strategic initiatives rather than onboarding efforts.

3. Agile Development Process & Continuous Delivery (CI/CD)

Kyanon Digital adopted an Agile development approach with bi-weekly sprints, ensuring:

– Rapid Iteration & Feature Development – Continuous software enhancements with incremental releases.

– Frequent Client Feedback Loops – Keeping development aligned with evolving business needs.

– Automated Deployment (CI/CD) – Enabling faster, more reliable updates while reducing downtime.

This methodology helped launch the Transaction Monitoring, eKYC, and Digital Onboarding products within a few months, ensuring high performance and regulatory compliance.

Results & Impact

– Accelerated Product Development – Successfully launched three key RegTech solutions (Transaction Monitoring, eKYC, Digital Onboarding) within months.

– Enhanced Compliance & Risk Management – Strengthened AML/KYC compliance capabilities, allowing Cynopsis’ clients to mitigate risks efficiently.

– Scalable & Efficient Team Operations – The CoE framework enabled offshore teams to onboard new members independently, reducing onshore training efforts and improving overall performance.

– Future-Proof Technology & Processes – Agile development, CI/CD, and structured governance position Cynopsis for long-term growth and compliance adaptability.

Conclusion

By partnering with Kyanon Digital, Cynopsis Solutions successfully enhanced its RegTech platform while optimizing team performance and onboarding processes through a Center of Excellence (CoE). This strategic collaboration ensures Cynopsis can scale efficiently, maintain compliance leadership, and continue delivering innovative regulatory solutions to financial institutions worldwide.

Services and Technologies

Services: Offshore Developers For Hire, Dedicated Team, Staff Augmentation, IT Staffing & Outsourcing

Technologies: Python, Tableau, AWS

About The Client

The National University of Singapore (NUS) is a world-renowned research university and the oldest higher education institution in Singapore. Established in 1905, NUS is recognized for its excellence in education, research, and innovation. It offers a broad-based curriculum across a wide range of disciplines, including science, engineering, business, law, arts, and medicine. Known for its global outlook and strong emphasis on interdisciplinary learning, NUS consistently ranks among the top universities in Asia and the world.

With cutting-edge research facilities and a vibrant campus life, NUS fosters a culture of innovation and collaboration, preparing students to become leaders and changemakers in a rapidly evolving global landscape.

Challenge

Talent Innovation Growth (TIG) is a pivotal initiative within Singapore’s cybersecurity ecosystem, focusing on talent development, innovation, and fostering collaboration across the industry. To strengthen its role as a national hub for cybersecurity resources, TIG needed a digital platform that could securely support multiple user types—cybersecurity professionals, companies, and academic institutions—while enhancing accessibility to training programs, industry insights, and networking opportunities. The challenge was to create an engaging, scalable, and user-centric experience that would support TIG’s mission to empower Singapore’s cybersecurity sector through improved resource accessibility and collaborative growth.

Solution

Kyanon Digital designed a dynamic digital platform that integrates advanced user functionalities tailored to TIG’s diverse audience.

1. Customized User Experience with a Two-Type Account System

A dynamic digital platform for TIG was developed, incorporating a two-type account system designed to meet the distinct needs of individual professionals and corporate entities. This approach ensured that each user type received a tailored experience, with customized functionalities and access to relevant resources. Individual users could easily navigate and engage with the platform’s content, while corporate accounts benefited from enhanced tools for managing teams and accessing exclusive materials. The secure account system not only provided personalized experiences but also maintained the highest standards of data protection and privacy.

2. Administrative Interface for Efficient Management and Insights

To empower TIG with better control and operational efficiency, the platform includes a robust administrative interface. This interface enables TIG’s administrators to manage content seamlessly, monitor user activity, and gain valuable insights into platform engagement. The system is equipped with comprehensive security protocols and role-based access controls to ensure data integrity and compliance with industry standards. By simplifying content updates and offering real-time analytics, the administrative interface supports continuous platform growth and user satisfaction, making it a scalable and future-ready solution for TIG.

Results

The new platform has positioned TIG as a cornerstone for cybersecurity growth in Singapore. It provides an engaging and accessible experience, empowering cybersecurity professionals, startups, and established companies to leverage TIG’s resources. With features that facilitate easy access to training, networking, and industry knowledge, TIG now supports the development of a skilled workforce and accelerates innovation within Singapore’s cybersecurity landscape. 

Services and Technologies

Services: UX/UI Design, Web Development, Support & Maintenance

Technologies: WordPress, AWS

Client Overview

A globally recognized leader in the coffee industry sought to expand and maintain its core digital capabilities across multiple regions. They required custom solutions tailored to each local market’s technological needs while aligning with global standards for customer experience, loyalty, and digital engagement. The project spanned five markets: Singapore, New Zealand, Hong Kong, Vietnam, and Cambodia.

Kyanon Digital was chosen by Maxims, a franchise of the Global Coffee Chain in these countries, as the primary technology partner. Our team provided a dynamic, flexible workforce across various technical roles, ensuring localized solutions while maintaining global best practices.

Challenge & Objectives

The challenge was to develop adaptable digital solutions for each market, including CRM, loyalty, and e-commerce platforms, while integrating with global frameworks. Kyanon Digital needed to deploy specialized technical teams to meet local demands while ensuring cross-market consistency. The fluctuating needs across five markets required an agile, scalable workforce.

Delivery Solutions

1. Core Team Leadership Kyanon Digital assigned experienced technical leads, architects, and project managers to oversee quality, knowledge sharing, and alignment with global digital strategies.

2. Tailored Market-Specific Teams Each market had a specialized team to meet its unique technical and business requirements:

• CRM & Loyalty Platforms: Different markets used various CRM solutions like Microsoft Dynamics 365 or local alternatives, requiring seamless integration.
• E-commerce Solutions: Each region’s regulatory and customer needs dictated different back-end and payment systems, integrated without disrupting global operations.

3. Centralized Knowledge and Best Practices Kyanon Digital maintained a centralized knowledge repository to ensure:

• Implementation of global security standards.
• Consistency in user experience across digital platforms.
• Adaptation of the loyalty program to local needs.

4. Flexible & Agile Workforce Model

• Scalable Team Structure: Rapid scaling to meet peak demand, such as product launches and holiday seasons.
• Staff Augmentation: Providing specific expertise (Technical Architects, DevOps Engineers, Front-End Developers, Data Scientists) as needed, avoiding overstaffing while ensuring deadlines were met.

5. Multi-Disciplinary Expertise Kyanon Digital deployed expertise across:

• Front-End Development (ReactJS, JavaScript): Custom UI while maintaining brand consistency.
• Back-End Development (Java, .NET, NodeJS, Golang): Seamless integration across loyalty, CRM, and e-commerce systems.
• Mobile Engineering (React Native): Ensuring consistent app performance across regions.
• DevOps (Azure, AWS): Continuous integration and scalable infrastructure.
• Quality Control: Rigorous manual and automated testing.
• Business Analysis: Ensuring solutions aligned with business goals.
• Project Management: Overseeing regional teams and ensuring timely delivery.

6. Global Collaboration & Regional Autonomy Regional teams had autonomy to tailor solutions while being supported by a central team for alignment with global standards. This balance enabled market-specific innovation without compromising brand consistency.

Impact and Results

• Enhanced Flexibility and Scalability: The scalable workforce model allowed for timely project completion while adapting to market changes.
• Localized Expertise, Global Consistency: Tailored CRM, loyalty, and e-commerce solutions led to increased loyalty program memberships and mobile orders within six months.
• Operational Efficiency: A centralized knowledge base reduced redundancies and operational costs.
• Awards and Recognition: Kyanon Digital received the 2023 Regional Collaboration Award from Maxims for successfully balancing local customization with global consistency.

About Our Client

Maxim’s Group, the official franchisee of Starbucks Hong Kong, entrusted Kyanon Digital with the critical responsibility of maintaining, stabilizing, and enhancing its entire digital ecosystem, including:

– Mobile Applications (Customer app for ordering, loyalty programs, and promotions)

– Web Applications (E-commerce, store locator, and online services)

– Backend Systems (Order processing, payment gateways, and integrations)

This project required not only a seamless transition from the existing vendor but also system stabilization and the implementation of robust processes to support Starbucks Hong Kong’s long-term business growth.

Challenge

Upon assuming responsibility, Kyanon Digital encountered several significant challenges:

1. Lack of Documentation: Minimal handover documentation was provided, complicating the understanding of system architecture and workflows.
2. System Instability: The existing systems had multiple unresolved issues, leading to frequent service disruptions.
3. Inefficient Processes: No clear governance or standard operating procedures were in place, impacting overall efficiency.

Despite these hurdles, Kyanon Digital’s structured approach and expertise successfully turned the project around.

Solution

Kyanon Digital applied a comprehensive approach to stabilize and enhance the Starbucks Hong Kong systems:

1. Right Team Structure

We assembled a 9-member team with expertise across development, testing, DevOps, and project management. This cross-functional team provided:

– Rapid issue resolution for ongoing system problems.

– 24/7 support coverage to minimize downtime.

– Scalability to manage new feature development alongside maintenance.

2. Stabilizing the System

We prioritized stabilizing the systems through:

– Comprehensive System review and Bug Fixing: Addressed major defects, improving reliability and performance.

– Incident Management: Implemented a structured incident-response process to resolve issues promptly.

3. Governance and Documentation

To ensure long-term sustainability:

– Process & Governance Framework: Introduced industry-standard processes, including agile practices and incident management protocols.

– Document Repository: Created a centralized repository, documenting system architecture, workflows, and operational guidelines for future reference.

4. Continuous Enhancement

Beyond stabilization, Kyanon Digital introduced new features and enhancements to support Starbucks Hong Kong’s growth:

– Loyalty program upgrades for mobile and web platforms.

– Seamless integrations with third-party services, enhancing customer experience.

Results

Through our efforts, Kyanon Digital achieved the following outcomes:

– System Stability: Enhanced reliability and reduced disruptions, creating a seamless experience for Starbucks Hong Kong’s customers.

– Operational Efficiency: Streamlined issue resolution and operational workflows through clear processes and governance.

– Business Enablement: Introduced new features and capabilities aligned with Starbucks Hong Kong’s growth strategy.

About Our Client

Accenture is a global professional services company renowned for its expertise in digital transformation, technology, consulting, and operations. Headquartered in Dublin, Ireland, Accenture operates in over 120 countries, delivering cutting-edge solutions across industries such as finance, healthcare, education, and retail. With a focus on cloud computing, artificial intelligence, and cybersecurity, Accenture partners with enterprises to drive innovation, enhance operational efficiency, and create new business opportunities.

Challenge

To meet the growing demand for digital transformation projects in the education and retail sectors, Accenture needed to scale its software engineering team rapidly. However, recruiting, training, and retaining top-tier engineering talent internally posed several challenges:

• High Costs of In-House Hiring – Finding and maintaining a team of highly specialized software engineers was expensive and time-consuming.
• Talent Shortage & Skills Gap – The need for niche technical skills, particularly in modern tech stacks, made hiring a challenge.
• Project-Specific Expertise – Different client engagements required engineers with diverse expertise and domain knowledge.
• Seamless Team Integration – Engineers needed to align with Accenture’s high standards, work culture, and agile methodologies.

To address these challenges, Accenture sought a flexible, scalable, and cost-effective solution that would provide access to top engineering talent while ensuring operational efficiency and seamless collaboration.

Solution

1. Strategic Talent Selection & Engineering Excellence

Accenture partnered with Kyanon Digital to leverage its Dedicated Software Engineer / IT Staff Augmentation Services. Kyanon Digital’s approach focused on:

• Carefully selecting engineers with the right technical skills, industry experience, and cultural fit for Accenture’s projects.
• Providing engineers trained in Agile, DevOps, and modern software development practices to integrate seamlessly into Accenture’s teams.
• Ensuring adaptability so that engineers could switch between projects in education and retail, based on business needs.

2. Center of Excellence (CoE) for Continuous Upskilling

To meet Accenture’s high expectations, Kyanon Digital leveraged its Center of Excellence (CoE), which focuses on:

• Continuous technical training to keep engineers updated on the latest cloud, AI, and software development technologies.
• Soft skills development, ensuring effective communication, collaboration, and problem-solving within diverse teams.
• Project-specific upskilling, preparing engineers for Accenture’s unique challenges and business objectives before deployment.

This structured upskilling approach ensured that Kyanon Digital’s engineers not only met but exceeded Accenture’s technical and operational standards.

3. Meeting Rigorous Vendor Approval Requirements

Becoming a trusted partner for Accenture required passing stringent vendor approval processes, including:

• Technical assessments to validate engineering capabilities.
• Security and compliance evaluations to ensure adherence to Accenture’s global standards.
• Operational reliability audits proving Kyanon Digital’s ability to support long-term projects.

Successfully navigating this process positioned Kyanon Digital as a preferred IT staffing partner, ensuring seamless integration of its engineering teams into Accenture’s operations.

Results

• Scalability & Flexibility: Accenture can now scale its engineering team on demand, ensuring rapid deployment of skilled professionals.
• Enhanced Technical Excellence: Kyanon Digital’s engineers consistently meet Accenture’s high expectations, thanks to CoE-driven upskilling.
• Cost Optimization: Accenture achieves high-quality software development while reducing the overhead costs of in-house hiring.
• Global Collaboration: With dedicated engineering teams aligned with Accenture’s work culture and methodologies, project execution is smooth and efficient.

By leveraging Kyanon Digital’s Dedicated Software Engineer Services, Accenture has successfully expanded its digital capabilities while maintaining cost efficiency, technical excellence, and business agility.

Technologies and Tools

• Services: Software Dedicated Team, IT Staff Augmentation
• Technologies: React Native, ReactJS, Java, .NET

About Our Client

Asia Commercial Bank (ACB) is one of Vietnam’s leading commercial banks, renowned for its strong financial performance, customer-centric approach, and digital banking innovations. Since its establishment in 1993, ACB has grown into a trusted financial institution offering a comprehensive range of services, including retail banking, corporate banking, wealth management, and digital banking solutions. As a pioneer in digital transformation, ACB continues to enhance its technology-driven services to deliver seamless, secure, and rewarding banking experiences.

Challenge

ACB Rewards is an exclusive point-based loyalty program designed to strengthen customer retention by allowing users to earn points through various banking transactions. However, maintaining and scaling such a critical system presented several challenges, especially because the platform was built on an on-premises infrastructure rather than a cloud-based environment.

Key challenges included:

• Infrastructure Complexity: On-prem systems require significant resources for maintenance, security updates, and performance optimization, unlike cloud-based solutions that offer automated scalability.
• System Scalability: As ACB’s customer base grew, ensuring system responsiveness and seamless performance for millions of transactions became increasingly difficult.
• High Availability & Reliability: The loyalty system must run 24/7 without downtime, requiring robust failover mechanisms and constant monitoring.
• Security & Compliance: As a financial institution, ACB must adhere to strict regulatory requirements, demanding rigorous security measures and data protection protocols.
• Integration with Core Banking Services: The loyalty program needed to function smoothly with multiple banking systems, ensuring accurate reward calculations and real-time updates.

With these challenges, ACB needed a trusted technology partner capable of maintaining, enhancing, and scaling the system while ensuring stability and security.

Solution

1. Comprehensive Support & Maintenance for Large-Scale Infrastructure

Kyanon Digital took full responsibility for the end-to-end support and maintenance of ACB’s loyalty system, ensuring optimal performance, security, and scalability across both the web and mobile applications. Our services covered:

• Infrastructure Optimization: Enhancing on-premises system performance with advanced monitoring tools, database optimizations, and proactive issue resolution.
• High-Availability & Disaster Recovery: Implementing redundancy mechanisms and failover strategies to prevent system downtime.
• Security Enhancements: Applying the latest security patches, compliance updates, and access control mechanisms to safeguard customer data.
• Scalability Planning: Ensuring the platform could handle increasing transaction volumes without performance degradation.

2. Overcoming On-Premises Limitations

Unlike cloud-based solutions, on-premises infrastructure poses unique operational challenges, such as hardware dependency, manual scaling, and higher maintenance costs. To address these, Kyanon Digital:

• Implemented advanced caching mechanisms to optimize system response times and prevent performance bottlenecks.
• Introduced automated deployment pipelines to streamline updates and minimize downtime during enhancements.
• Developed robust monitoring tools for real-time system health tracking, ensuring rapid issue detection and resolution.
• Provided 24/7 technical support, ensuring continuous system stability and performance.

3. Exclusive Open Loyalty Partnership Advantage

As one of Open Loyalty’s exclusive partners in Asia, Kyanon Digital had privileged access to advanced platform features, technical expertise, and direct support from Open Loyalty. This strategic advantage allowed us to:

• Leverage deep product knowledge to implement best practices tailored to ACB’s needs.
• Receive priority support from Open Loyalty’s core development team, ensuring faster resolution of technical challenges.
• Gain early access to new Open Loyalty features, allowing ACB to stay ahead of competitors with cutting-edge loyalty solutions.

4. Continuous Platform Enhancements for User Engagement

Beyond maintenance, Kyanon Digital played a key role in enhancing the user experience by:

• Optimizing the loyalty system UI/UX for seamless navigation across web and mobile apps.
• Introducing new reward structures and engagement mechanics to increase customer interaction.
• Ensuring smooth integration with core banking services, providing real-time reward calculations and redemptions.

Results

• Scalability & Stability: ACB’s loyalty platform now supports a growing user base with improved system performance and uptime.
• Enhanced Security & Compliance: Strengthened security protocols, ensuring compliance with banking regulations.
• Increased Customer Engagement: Improved user experience, leading to higher customer participation in the rewards program.
• Operational Efficiency: Reduced system maintenance burden on ACB’s internal teams, allowing them to focus on business growth.

With Kyanon Digital’s expertise in large-scale system support and maintenance, combined with its exclusive partnership with Open Loyalty, ACB successfully transformed its loyalty system into a robust, high-performing, and future-proof platform.

Services & Technologies

• Services: Support & Maintenance, Software Development, Software Enhancement
• Technologies: React Native, ReactJS, .NET, Open Loyalty

About Our Client
Our client is one of the largest Japanese retail groups operating in Vietnam, known for its expansive network of shopping malls, supermarkets, and specialty stores. With a strong presence across multiple industries, the group operates various retail chains, convenience stores, entertainment centers, and e-commerce platforms, serving millions of customers daily.

To enhance customer engagement, loyalty, and data-driven decision-making, the group embarked on a digital transformation journey to unify its fragmented loyalty programs and customer data across all business units.

Challenge
Operating multiple business units under different brands posed significant challenges in customer data management and loyalty program integration:

• Fragmented Customer Loyalty Programs: Each business unit operated its own rewards system, resulting in inconsistent customer experiences and engagement.
• Siloed Customer Data: Customer data was scattered across different entities, limiting personalization and preventing a unified view of customer behavior.
• Low Retention & Engagement: Without a centralized loyalty system, the group faced difficulties in building long-term customer relationships and driving repeat purchases.
• Lack of Data-Driven Marketing: The absence of real-time insights made it challenging to optimize marketing campaigns and personalize customer interactions.

The client needed a strategic solution that would unify customer data, enhance loyalty management, and drive long-term engagement.

Solution
Kyanon Digital partnered with the client to strategically consult, architect, and implement a scalable loyalty and data management platform, ensuring seamless customer experiences across all business units.

1. Strategic Data Consulting & Centralized Customer Data Platform
Kyanon Digital conducted an in-depth analysis of the client’s data ecosystem and designed a centralized customer data platform (CDP) to:

• Aggregate customer data from various business units into a single, real-time database.
• Eliminate data silos, enabling a 360-degree view of customer behavior, preferences, and transaction history.
• Enhance data integrity, allowing the group to implement AI-driven segmentation and predictive analytics for personalized marketing.

By consolidating data across all touchpoints, the client gained actionable insights that enabled highly targeted engagement strategies and optimized marketing efforts.

2. Unified & Intelligent Loyalty Program
Leveraging the newly established CDP, Kyanon Digital developed a centralized loyalty program that provided customers with a seamless and rewarding experience across all brands:

• Single loyalty account allowing customers to earn and redeem points across multiple stores.
• AI-powered personalization, where promotions and rewards are tailored based on real-time shopping behaviors.
• A dynamic tiering system that incentivizes engagement and drives customer retention.

This unified loyalty structure strengthened customer relationships, boosted retention, and increased engagement across the group’s retail ecosystem.

3. Mobile App & Omni-Channel Engagement
To enhance accessibility and customer convenience, Kyanon Digital executed the development and optimization of the group’s loyalty mobile application, ensuring:

• A seamless and intuitive user interface for earning and redeeming rewards.
• Real-time notifications for promotions, discounts, and personalized offers.
• Omni-channel integration, allowing customers to engage with the brand across in-store, e-commerce, and mobile channels.

By bridging the digital and physical shopping experiences, the mobile solution created a cohesive, engaging, and personalized retail journey.

Results & Business Impact
Kyanon Digital’s strategic consulting, data-driven solutions, and execution in development delivered significant outcomes:

• Strengthened Customer Loyalty – The unified loyalty program deepened customer relationships, resulting in higher retention rates and satisfaction.
• Enhanced Customer Engagement – AI-powered personalization and intelligent rewards led to increased customer interaction, boosting repeat purchases and brand affinity.
• Improved Customer Experience – The user-friendly mobile app and real-time engagement features created a frictionless and rewarding shopping experience.
• Data-Driven Decision Making – With centralized customer insights, the client optimized marketing campaigns, increasing efficiency, improving targeting, and maximizing ROI.

By unifying customer data and loyalty across all business units, the client successfully transformed its retail operations, strengthened brand loyalty, and positioned itself as a leader in customer-centric digital innovation.

Technologies and Tools

• Services: Composable Architect & Integration, Middleware development, Data Integration, Data warehouse, analytics and visualisation, Mobile App development, UX/UI Design
• Technology: React Native, Drupal, Azure

About Our Client

AEON is one of Asia’s largest retail groups, known for its extensive network of shopping malls, supermarkets, and specialty stores. Established in Japan, AEON has grown into a global retail leader with a strong presence in countries such as Malaysia, Vietnam, China, and Indonesia.

• AEON Kids Club is a membership program created by AEON to offer children and their families a fun, educational, and rewarding shopping experience. Designed for kids aged 12 and below, the club provides exclusive perks such as special discounts, personalized birthday surprises, and invitations to exciting events and workshops. AEON Kids Club aims to foster a family-friendly environment while promoting learning, creativity, and engagement through interactive activities.

Challenge 

In their journey of innovative transformation, AEON Kids Club faced challenges in creating a cohesive and engaging online community that could fully support its growing ecosystem. The absence of a centralized digital platform made it difficult to connect with parents and provide them with a space to learn, share experiences, and engage in activities with their children. Additionally, customer profiles were fragmented across multiple systems, limiting AEON’s ability to offer personalized experiences and targeted communication.

Solution

To address these issues, AEON tasked Kyanon Digital with developing a comprehensive community strategy aimed at building an online platform where parents can learn, share, play, and shop while unifying customer profiles with the AEON Group’s customer database. This initiative aimed to increase awareness, strengthen the Kids Club ecosystem, and deliver a more connected and enriching experience for members.

1. Creating a User-Friendly and Intuitive Interface

A core approach of the project was designing a user-friendly and intuitive interface that ensures seamless navigation within the AEON Kids Club community platform. The platform’s structure was carefully crafted to keep essential features such as forums, activity feeds, and shopping sections easily accessible to users. Parents can quickly find relevant content, participate in discussions, and explore interactive activities without difficulty. This simple and well-organized layout enhances user experience, encouraging parents to stay engaged and return frequently.

2. Developing a Visually Cohesive and Attractive Design

Another key focus was creating a visually appealing and cohesive design that reflects the energy and vibrancy of the AEON Kids Club community. The platform’s visual identity was built using a lively color palette, modern typography, and eye-catching graphics that appeal to both parents and children. The design elements were intentionally chosen to evoke a sense of fun, creativity, and community spirit while maintaining brand consistency. This visually engaging approach makes the platform memorable and inviting, strengthening the emotional connection with users and boosting overall engagement.

3. Incorporating Gamification to Drive Engagement

To foster active participation and community growth, gamification elements were incorporated into the platform. Features such as badges, levels, and rewards were introduced to motivate users to contribute, share insights, and interact with others. Parents can earn badges and level up by participating in discussions, sharing experiences, and completing activities. This approach not only makes the platform more interactive and enjoyable but also encourages users to remain active members of the community. By blending fun with purpose, gamification helps sustain long-term engagement and strengthens the overall retail ecosystem for AEON Kids Club.

Results

The platform ultimately brought several outcomes, starting with enhanced customer connectivity by enabling digital engagement for more frequent and convenient interactions compared to traditional physical loyalty cards. It also provides valuable customer insights, offering data on spending patterns, behaviors, and preferences to support more customer-centric decision-making. Additionally, the digital approach results in significant cost savings by eliminating the expenses associated with printed loyalty cards, making the platform both efficient and impactful for business growth.

Technologies and Tools

• Services: Mobile app development, Composable Architect & Integration, Game development, UX/UI Design
• Technologies: React Native, Drupal, Azure

1. Scope

Parcel Perform, a leading provider of cloud-based shipping solutions for e-commerce businesses, faced a critical challenge: scaling their in-house development capabilities to support the rapid growth of their product and customer base. Their requirements included:

• Building a dedicated development team: Kyanon Digital would identify and recruit talented software engineers to create a dedicated team focused on Parcel Perform's specific needs.

• Integration expertise: The team needed expertise in integrating Parcel Perform's platform with various third-party logistics providers (3PLs) including DHL, UPS, SingPost, FedEx and more

• Enhanced product development: The team would contribute to ongoing product development and feature enhancements to support the evolving needs of Parcel Perform's customers.

2. Our Tech Talent Solution

To initiate this partnership, Kyanon Digital proposed a phased approach to team building and knowledge transfer. The engagement commenced with a core team of three highly skilled engineers who were carefully selected to align with Parcel Perform's technical requirements and project objectives.

Over a six-month period, the team was expanded to six engineers to accommodate the growing project demands and ensure adequate resource allocation. This scalable approach enabled Parcel Perform to ramp up development efforts efficiently while maintaining project momentum.

A key component of the engagement was a robust knowledge transfer program designed to empower Parcel Perform's internal team. From the outset, Kyanon Digital prioritized open communication and collaboration, ensuring seamless integration of the offshore team into Parcel Perform's development environment. As the project progressed, the offshore team gradually assumed greater ownership, reducing the need for constant oversight and enabling Parcel Perform to build internal capabilities.

3. Outcome

By partnering with Kyanon Digital, Parcel Perform achieved significant results that accelerated their growth:

• Scalable development team: Parcel Perform established a dedicated and scalable development team, allowing them to meet the demands of product expansion and customer acquisition.

• Seamless 3PL integrations: The team successfully developed integrations with multiple 3PLs, expanding the functionality and value proposition of Parcel Perform's platform for e-commerce businesses.

• Enhanced product development: With the additional development capacity, Parcel Perform accelerated the rollout of new features and functionalities, increasing the platform's competitiveness.

• Improved time-to-market: The agile methodology facilitated faster development cycles, enabling Parcel Perform to quickly respond to market trends and customer needs.

• Increased operational efficiency: The dedicated development team streamlined internal processes and improved overall operational efficiency.

About The Client

MediaMonks is a global digital-first marketing and technology services company, known for delivering world-class solutions across creative, data, and technology. With a strong presence in over 30 countries, MediaMonks helps brands navigate the ever-evolving digital landscape by offering innovative strategies, content production, and performance-driven marketing solutions. Combining deep industry expertise with cutting-edge digital tools, Media.Monks is a trusted partner for organizations looking to build impactful, future-ready digital ecosystems.

Challenge

The Singapore Zoo sought to redefine its visitor experience by creating a phygital (physical + digital) platform that would seamlessly blend real-world exploration with interactive digital elements. The mission was to develop a mobile application (iOS and Android) as the core of this experience, integrated with various physical installations like binocular stations, educational outposts, and interactive games spread across the zoo. To bring this ambitious vision to life, close collaboration between Kyanon Digital and MediaMonks was required.

Solution

Kyanon Digital played a pivotal role in delivering this innovative solution by providing the technical expertise and flexible staffing model that ensured success. Our Agile contract model was perfectly suited to the dynamic requirements of the project, allowing us to adapt to evolving client needs while maintaining high levels of collaboration with the MediaMonks team onsite in Singapore.

1. Agile Contract Model with Kyanon Digital 

The Agile contract model Kyanon Digital employed allowed for rapid iteration and flexibility, ensuring that our offsite development team could swiftly respond to changes and new requirements presented by both the client and MediaMonks onsite. This approach enabled us to adjust the development sprints to the evolving needs of the project without sacrificing quality or delivery speed. Some key elements of the contract model included:

– Adaptability: The ability to reallocate resources or adjust priorities as new features or modifications were requested.

– Transparency: Continuous feedback loops between MediaMonks onsite and Kyanon Digital offsite, ensuring both creative and technical teams were aligned.

– Frequent Deliverables: Regular releases of working features that could be tested in the field, allowing MediaMonks to fine-tune content while our team refined the technical components.

2. Tight Collaboration Between Onsite and Offsite Teams 

A critical success factor was the close collaboration between MediaMonks’ onsite team and Kyanon Digital’s offsite development team. MediaMonks led the creative direction, ensuring the experience stayed true to the vision, while Kyanon Digital provided the technical backbone through a variety of specialized roles. Regular sprint meetings, virtual standups, and real-time communication ensured smooth coordination despite being geographically distributed.

Kyanon Digital’s technical team consisted of the following key roles:

– React Native Developers: Building and maintaining the cross-platform mobile app that served as the cornerstone of the entire experience.

– NodeJS Backend Developers: Ensuring efficient server-side operations and real-time data integration between the app and physical zoo installations.

– Binos Developers: These developers handled the integration with specialized physical installations like binocular stations, providing children with enhanced interactive experiences.

– Unity Developers: Responsible for creating immersive 3D experiences and interactive games within the zoo, making the digital experience more engaging and visually captivating.

– Project Manager: The PM managed the distributed teams, ensured timelines were met, and acted as a bridge between the creative vision and technical execution, ensuring flawless delivery.

This cross-functional, geographically distributed team worked in tandem with MediaMonks to create a unified experience for Singapore Zoo’s visitors, while adapting to the unique requirements of each stage of development.

3. Kyanon Digital’s Flexibility in Staffing and Specialized Talent 

Kyanon Digital not only provided flexibility in staffing to match the project’s fluctuating demands but also successfully fulfilled unique and niche positions such as Binos Developers and Unity Developers. These specialized roles were essential to ensuring that the physical and digital aspects of the zoo experience were flawlessly integrated. Whether it was developing custom functionality for physical installations or creating visually stunning 3D content, Kyanon Digital was able to supply the right talent at the right time.

Impact

Through this tight collaboration and dynamic staffing model, Kyanon Digital delivered a mobile application that seamlessly connected various physical elements across the zoo, creating a cohesive digital overlay that enhanced real-world exploration. The application’s robust backend, built using NodeJS, ensured real-time data integration between app users and zoo exhibits, while React Native allowed for smooth, cross-platform functionality. By integrating with unique installations like the binocular stations, the app provided an additional layer of interaction, turning the zoo visit into a truly immersive experience.

The Situation

Central Retail Vietnam, a leading multi-format and multi-category group, which owns and manages many hypermarkets and supermarkets such as GO!, Big C and Tops Market, deployed the BIPBIP application, an online grocery shopping platform that is user-friendly to order, easy to pay, and convenient to track shipments. In this case, they need to develop a fulfillment app in a brief period of time.

What We Did

Kyanon Digital is in charge of the development of the fulfillment app (BIPBIP) for Center Retail by using Mendix – a low-code development platform. Thanks to the advantages of Mendix, within 2 months, the low-code team at Kyanon Digital has developed a fulfillment app with over 20.000 product choices from Top Markets, as well as integrated loyalty promotion for members and payment options for seamless customer experience.

About Our Client

Temasek Life Sciences Laboratory (TLL) is a leading research institution in Singapore dedicated to advancing life sciences and biotechnology. To support its internal operations and facilitate seamless collaboration among researchers, TLL relies on a robust Intranet System for information sharing, workflow automation, and secure communications. Recognizing the need for continuous maintenance, modernization, and innovation, TLL entrusted Kyanon Digital with the critical responsibility of supporting and enhancing its Intranet System.

Challenge

Temasek Life Sciences Laboratory faced several key challenges in maintaining and improving its Intranet System:

– Legacy Technology: The existing system, built using PHP and .NET, required modernization to ensure optimal performance and scalability.

– Lack of Advanced Functionalities: The need for new modules to support emerging operational needs and improve user experience.

– Security and Stability: The system required proactive monitoring to prevent bugs, security vulnerabilities, and performance issues.

– Limited Internal IT Resources: TLL needed a reliable external partner with deep expertise to manage ongoing support and development effectively.

Solution

To address these challenges, Kyanon Digital deployed a dedicated software engineering team focused on the maintenance, enhancement, and evolution of TLL’s Intranet System. Our approach included:

1. Establishing a Dedicated Team

– A specialized team consisting of developers, testers, DevOps engineers, and project managers was formed to ensure smooth operations and continuous improvements.

– Deep system understanding was prioritized to provide comprehensive support and seamless issue resolution.

2. System Stabilization & Proactive Monitoring

– Conducted thorough system assessments to identify and address performance bottlenecks.

– Implemented proactive monitoring mechanisms to detect and resolve bugs before they impacted users.

– Introduced structured incident response processes to ensure minimal downtime.

3. Modernization & New Feature Development

– Planned and executed the migration of the Intranet System to new and advanced technologies.

– Developed strategic new modules to enhance system functionality and meet evolving needs.

– Recommended and implemented low-code and no-code solutions to accelerate digital transformation and improve efficiency.

4. Governance, Documentation & Process Optimization

– Established clear governance frameworks and best practices to ensure operational consistency.

– Created a centralized documentation repository to streamline knowledge transfer and future maintenance.

– Provided structured training programs for internal teams, reducing repetitive onboarding efforts for new members.

Results

Through our partnership, Temasek Life Sciences Laboratory experienced significant improvements in its Intranet System:

– Enhanced System Stability: Reduced system downtime and improved reliability through proactive maintenance.

– Increased Operational Efficiency: Faster issue resolution and seamless system upgrades allowed for uninterrupted business operations.

– Technology Modernization: The introduction of advanced technologies, including low-code and no-code solutions, optimized system performance and usability.

– Long-Term Partnership Success: Kyanon Digital’s expertise and strategic recommendations have strengthened TLL’s digital infrastructure, fostering a long-standing collaboration that has lasted for many years.

By delivering a holistic approach that combines technology expertise, proactive strategies, and process optimization, Kyanon Digital continues to support Temasek Life Sciences Laboratory in driving innovation and efficiency in life sciences research.

Technologies and Technologies

Services: Offshore Developers For Hire, Dedicated Team, Staff Augmentation, IT Staffing & Outsourcing

Technologies: PHP, Outsystems

Data-Driven Solutions to discover valuable business opportunities including:

• Consumer Journey Mapping tool

• Brand Advocate Management system

• Brand Visibility Management system

thus helping Samsung rank as the no.1 smart electronic appliances brand in Vietnam.

Applying Machine Learning and deep insight analytics, our system analyzes the huge amount of data collected and visualize them in 3D motion, providing users the important information they need.

Given birth by the Singapore International Foundation in 2011, Our Better World (OBW) is a story-telling platform, bringing the internet communities to real life for good causes. 

However, the legacy system was fragmented, with the unfriendly user interface, disrupted user experience leading to their inability to prompt actions. OBW community was scattered on Facebook and their website, making it impossible to capture and consolidate data. 

OBW team and the communities were in need of a centralized and optimized platform so that the stories of good causes reach more and inspire more actions.

What we did

As OBW dedicated tech partner, we took a holistic approach to reform how technology could enable OBW to achieve their goals.  We built a user-centric platform to empower the stories told by OBW and drive better community engagement. The new decoupled system has helped people discover good-cause stories, be inspired and make a contribution in any form in one streamlined journey.

The new platform marked a cornerstone where the team focus shifted from stories-centric to a tech-enabled storytelling platform, where they are empowered by innovative technology to engage people with their stories. It’s the beginning of a full digital transformation that OBW undertakes to reform their business model in the digital-first era and achieve bigger growth & revenues.

The Situation

Sunway eMall is an ecommerce site that facilitates the online and in-store purchase of products sold by their retailers. Fulfillment methods include In-Store Collection and Home Delivery. 

What We Did

Kyanon Digital has integrated all third parties (payment gateway, membership program, 3PL logistics & insurance) involved to ensure customers have a smooth and seamless experience.

Takashimaya is a luxury department store originally from Japan. As a part of global retail transformation strategy, Takashimaya adopts the global strategy and was looking out for a technology partner who can consult the enterprise omni-channel retail solutions and also implementation.

Kyanon Digital was appointed as technology partner and helped Takashimaya launch its very first eCommerce store in Singapore in Feb 2022.
To continue this success, Kyanon Digital will work closely with them to launch Mobile commerce and also other operations technology in 2022.

The Situation
Kyanon Digital has assisted Grand Indonesia, a premium shopping mall, in remodeling the Member Web Portal and Member Mobile App ​​to accelerate consumer experience and loyalty programs on digital platforms.

What We Did
With the Mall Loyalty App, Grand Indonesia's customers now have an in-hand one-stop lifestyle destination to:

• Explore happenings all around Grand Indonesia
• Get points by scanning the receipt after purchase
• Redeem an array of exclusive privileges and rewards through the simple and seamless experience
• Tap & win surprise gifts from Lucky games

The Situation
SPC Group – a Seoul-based food company – has market-leading franchise brands in food, bread and confectionery industry such as Paris Baguette as well as broadens business scope with overseas establishments in the United States, China, Vietnam and Singapore. 

What We Did
In the Singapore market, Kyanon Digital has just helped SPC Group to launch a loyalty app with the mission to bring exclusive member benefits at popular island-wide eateries including Shake Shack and Eggslut. In the near future, this loyalty app is also looking to not only add multiple brands such as Paris Baguette, Baskin Robbins but also launch the ordering feature to offer customers special perks at the online outlet.

The Situation
YewTee Point is a highly sought after commercial building located in the northern part of Singapore with a numerous type of tenants such as F&B, retail outlets, beauty services and many more to residents staying in the vicinity as well as shoppers from everywhere.

What We Did
Kyanon Digital has been supporting YewTee Point in integrating a myramid of new features into the existing rewards capabilities such as Event Banners, Rewards Catalogue, Promotion Code and other user functionalities. This current focus is to not only enhance customer experience but also accelerate the promotion campaigns and reward programs for the purpose of higher customer retention and brand advocacy.

The Situation

UOL Group is one of Singapore’s leading real estate companies, operating many shopping malls, offices and hotels. They had launched a loyalty program in 2019 with the aim to optimize the shopping experience at their malls.

What We Did

As of October 2021, Kyanon Digital has been selected as a partner to offer a roadmap to update the back-end operation and integrate new features such as Promotion Code for New Signup, Rewards Purchase, Lucky Game and SMS OTP so that help to improve the customers experience through newly-formed engagement and reward loyalty programs. 

BambuUP was established in 2019 with the vision to develop a one-stop innovation marketplace. Through these years, BambuUP has been serving and connecting many Startups and Enterprises through our offline and online services as market penetration, innovation hunting, investment fundraising, M&A service, as well as Virtual matchmaking series. Especially in 2021, BambuUP is honored to be chosen by the Ministry of Planning and Investment as one of the co-organizers of the Vietnam International Innovation Exhibition VIIE 2021.

Goals

BambuUp wanted to nurture a complete innovation and entrepreneurship ecosystem, ensuring users always seem to have the most relevant and useful information.

Outcome

BambuUP is a One-stop Innovation B2B Platform which facilitates Meaningful connections among Start-ups/ Innovation Providers & Corporates/ Investors, nurturing a complete innovation and entrepreneurship ecosystem.

Drupal’s capabilities make it easy to create and manage data. Drupal’s ability to display news, events, member directories, and other external data minimize the need for content editors to manually update sites and ensure users always see the most relevant and useful information.

Cocorolife Vietnam is an e-commerce store owned by Sharp Vietnam with the ambition to uplift the online shopping experience and convenience for Vietnamese shoppers.

Kyanon Digital was appointed to be Sharp Technology partner to support Sharp’s innovation strategy and achieve online business goals.

We launched the very first online store in Jan 2022 and continue to support Sharp to employ new digital strategy and. 

Kyanon Digital also supports Sharp in E-commerce Operation including Marketplace Operation, Customer Service and Order Fulfillment Services

Tangs is a leading player in the retail industry, Singapore's most distinctive and beloved shopping destination with a wide range of exciting Asian as well as international brands. 

Kyanon Digital as a part of the retail transformation mission has not only revamped the eStore website and refresh the app design but also extended customer in-store experience and web experience all to Mobile App. Nevertheless, Kyanon Digital has developed Mobile Order Fulfillment App to streamline the in-store pick & pack process to increase store productivity.

Traditionally, at French Polynesia, lunch vouchers were handed out to employees as physical tickets. It required employees to carry them around in their pockets, and sometimes the vouchers were lost or wrinkled. Plus, people always needed to order meals that worth equivalent or more of the voucher worth, as ordering less than the given value would not entitle them to receive the cash back.

In an ultra-connected world today, we need to utilize the new emerging technology and digital-first preferences in customers to deliver innovative solutions for our problems. That is why the need of digitizing lunch vouchers were ideated by Tama’a Solutions.

What we did

We designed and built a voucher wallet mobile application for Tama’a Solutions. With this digitized voucher wallet, employees can now access their user information, lunch allowance and lunch menu in one device. With just one tap, employees are off to enjoy their well-deserved meals, hassle-free and no stress over the prices as unused credits will be saved for later. From the restaurant end, their works are now more simplified and they are empowered to deliver better service quality and conveniently manage the book-keeping as part of it has been automated by the app.

The situation currently, at Starbucks - a famous global coffee chain, physical membership cards were handed out to customers and sometimes the cards were lost. Plus, carrying around many loyalty cards including occasional gift cards in their pockets truly annoyed customers. The loyalty and engagement application is a great strategy to keep their customers engaged with Starbucks, offering unique features that are more engaging than Web by prompting both potential and current customers to engage, browse, shop and interact with Starbucks, with easily accessible information right at their fingertips.

Kyanon Digital has been helping Starbucks in 04 markets (Singapore, New Zealand, Vietnam and Cambodia) to develop and maintain their core digital capabilities: Rewards, Payment, Ordering and Personalization.

Challenges

Starbucks is finding a loyalty & engagement application to maximize their repeat sales.

Solution

Kyanon Digital helps increase customer convenience and brand recognition by developing a loyalty and engagement application for Starbucks' customers to fully access the services. Each mobile app account can actively track their loyalty program, promotions, store locations and manage their card and even customize occasional gift cards.

The Mobile app platform not only allows customers to order their customised favourite drinks but also serve as a loyalty program with digital card. The digital card allows customers to link a credit card, debit card, or mobile wallet to their account and pay directly for purchases and earn more rewards (stars) compare to the other direct payment method.

Impact

In late 2021, the new version will be released which enables Starbucks' customers to order food, beverages and signature merchandise with a click.

For every market, Kyanon Digital will work closely with Starbucks to identify, select and integrate with different technology solutions to support the growth strategy of that market.

Socredo Bank is a well-known bank that have been served Tahiti Citizen for many years. They want to revamp their UX and UI in their website to give users a great experiences with their bank products.

Together we have analyzed, proposed, developed and  re-launched totally UX/UI for their digital touchpoints.

Nippon Paint was established in Tokyo by Mr. Moteki Jujiro in 1881 and is now the largest coatings manufacturer in Asia. With a presence in over fifteen countries across two continents, Nippon Paint has been the pioneer in pushing technology beyond its limits. With constant effort in the improvement of paint’s protective functions and the creation of a large array of colours, Nippon Paint strives to meet and exceed customer expectations.

Goals

Nippon Paint wanted to revamp their bilingual website (Vietnamese – English) to make it more professional and attractive.

Key Challenges

- Color coordinator function for each room: pick colors then click the wall to paint (https://nipponpaint.com.vn/en/colour-code/reds )

- Colors and photos of paint from the old websites need to be kept.

- Pay attention to the site speed because there are many designs of new colors, and photos of paint.

Outcome

- Following a CMS feasibility audit, we recommended our team build the website with Drupal. Drupal was selected due to its scalability, compatibility and sophistication with building secure, complex and content-rich websites at an enterprise level. We were able to apply Drupal’s layout builder modules to develop intuitive custom solutions.

- Based on this recommendation, Nippon Paint decided to revamp their bilingue website (Vietnamese – English) to make it more professional and attractive using Drupal.

- One of the highlights was the feature enabling visitors to see a demo of the selected color of paint (client’s product) right away on the example room/wall/house.

An intimate communication platform to celebrate the mundane everyday with circles that matter. MOMEE mobile app promise to bring the great experience to their customers.

PRINK is a Singapore-based printing and design startup that is passionate about creating great designs and helping small businesses make an impact on their first impression. In 2020, they have been backed by Singapore Government.

Kyanon Digital in charge of product to technology has successfully integrated the selected technology stack -  headless CMS innovative platform. Our client has successfully digitally transformed the printing industry, pioneered in resetting customer expectations for excellent services.

About Our Client

Coway is a leading global brand specializing in home wellness solutions, renowned for its innovative water and air purification systems. Founded in South Korea in 1989, Coway has established itself as a pioneer in the industry, integrating advanced technology, eco-friendly designs, and user-centric features to enhance the quality of everyday living. With a strong presence in international markets, the company is committed to improving health and well-being through cutting-edge filtration, smart home integration, and sustainable product development. Coway’s dedication to research and innovation has earned it a reputation for excellence, making it a trusted choice for households seeking high-performance water and air purification solutions.

Challenge

The Client encountered difficulties in managing its online presence and sales operations, particularly in creating a seamless eCommerce experience for its customers. While the company had established a reputation for quality products, it lacked a robust digital platform that could efficiently support product sales, streamline agent management, and provide comprehensive sales tracking. Coway needed a solution that could enhance the user experience, making it easier for customers to browse, purchase, and engage with their products online. Additionally, the company sought to improve internal efficiency by implementing systems for tracking agent performance and sales, ensuring that their operations could scale and meet growing consumer demand in the digital age.

Solution

The project’s focus lies in creating a robust eCommerce platform for Coway’s products while ensuring streamlined agent management and sales tracking capabilities to enhance efficiency and user experience across the board.

1. Building a Comprehensive Coway E-Commerce Platform

The project focuses on developing a robust eCommerce platform that serves as a digital hub for Coway’s products, providing customers with a seamless online shopping experience. This platform is designed to showcase Coway’s range of water and air purifiers, allowing users to browse, compare, and purchase products effortlessly. The eCommerce platform ensures smooth navigation, secure payment integration, and a user-friendly interface to enhance customer engagement and satisfaction. By creating this centralized digital solution, Coway aims to expand its online presence and increase sales while offering a more convenient shopping experience to its customers.

2. Flexible and Functional E-Commerce Admin Portal

To support efficient management of the online store, an advanced eCommerce admin portal is also being developed, providing administrators with full control over store content and operations. The portal offers flexible tools for managing product listings, updating website content, processing orders, and optimizing the site for search engines. This functionality enables Coway to quickly adapt to market trends, launch promotions, and ensure that inventory and order processing are always up to date. With these capabilities, the admin portal empowers Coway’s team to maintain an optimized and responsive online store, improving operational efficiency and delivering a better overall user experience.

Results

Kyanon Digital has successfully integrated an eCommerce system which enabled customers to have a seamless and smooth purchasing experience while managing to integrate Coway’s agent management system to efficiently calculate commission and track sales records of sales agents.

Services & Technologies

• Services: UX/UI Design, Web Development, Support & Maintenance, eCommerce Web Development
• Technologies: .NET, ReactJS, AWS