Light IT

Light IT

Deep tech expertise for Startups and Enterprises

4.77/5 (13 Reviews)
About Light IT
Light IT provides innovative web and mobile software solutions for startups and enterprises. We offer more than just software development, we focus on clients’ needs, go deep into requirements to suggest improvements, plan our workflow to reduce the budget, and ne...
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$25 - $49/hr
50 - 249
2006
Ukraine
Light IT
Deep tech expertise for Startups and Enterprises
4.77/5 (13 Reviews)
2 Reviews
Client Reviews
Karen LauReviewed 1 week, 6 days ago
Great firm to work with
Reviewed 1 week, 6 days ago by Karen Lau
Great firm to work with
Light-IT first helped develop my MVP and gradually evolved it into a full-service platform for my business. Their dev and PMs are engaged and talented. I have worked with their team for 3 years and I would highly recommend them as a dev firm for any startup.

What do you like most about the company?

Quality of work; direct communication with developers and project managers

What they should improve on?

Documenting and providing a architectural guidance of the roadmap would be helpful!

Rating breakdown
Quality
Reliability
Ability
Overall
Other details
Services:
Software Development
Project Budget:
$10001 to $50000
Project Duration:
40 Weeks
Project Status:
Completed
Accounting DataCollaborativeReviewed 3 weeks, 2 days ago
Top notch crew - 3 project and counting
Reviewed 3 weeks, 2 days ago by Accounting DataCollaborative
Top notch crew - 3 project and counting
Light IT is a top notch group. Professional, reliable and capable. They have completed three build project for us include a three month front-end build, a ML project, and brochure website. Each was completed timely and all communications were as would be expected. For one project we needed a daily stand-up to keep up with fluid requirements and the PM was more than capable of keeping the front and back end dev's aligned. All work has been very good. They advised on architecture and security. They try do do a good job - which is important for a partner.

What do you like most about the company?

Quality of developers

What they should improve on?

We had to wait on a developer to be available to ensure the best skill/job fit.

Rating breakdown
Quality
Reliability
Ability
Overall
Other details
Services:
Mobile App Development
Project Budget:
$10001 to $50000
Project Duration:
15 Weeks
Project Status:
Completed
Services

We focus on clients’ needs and go deep into their requirements to suggest the most efficient improvements. We plan our workflow to reduce the budget and never miss the deadlines. Services:

  • Web development
  • Mobile development
  • Sofware development
  • IT Consulting
  • Business Analytics
  • Design solutions

We have deep expertise in Big Data, AI/ML, Data Processing, BI, Blockchain

Focus
Service Focus
Company Video
3 Videos
Turning ideas into great software solutions since 2006 | Light IT
Portfolio
10 Portfolios
MemeMachine
550+ Global Brands Coca-Cola, McDonald’s, Ford, Disney, and hundreds of other companies are the clients of the platform. Big Data Our complex Big Data solutions already helped our client to achieve over 1.5B impressions worldwide! Highly Beneficial for 3 Ind...
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$500000+ 100 weeks Advertising & Marketing
Discussions
When looking for the right help desk software for your business, you need to bear in mind two things: Business requirements and Technological requirements.Talking of technological requirements, here are all the areas you need to consider:Functions of software: The most important aspect to look for is the ticketing system. Ensure your vendor offers all the key features your technological needs – allocation, reassignment, escalation, routing, opening & closing tickets. The more features and capabilities the solution has, the better it controls. Channels bolstered: Validate if different channels are supported such as social media, voice, email, live chat and others. The purpose is to make your business more accessible to your customer. Hence, your help desk system must integrate all the channels preferred by your customer.Customization: The next thing you need to ensure is whether the system is flexible to accommodate as per your business or your field of work or both. A tool that can be customized to meet all your needs is sure to be effective.Tools for integration: Investing significantly in new technologies is not ideal for most businesses. It is the reason why integration with existing software and processes is important.Comprehensive reporting: Ensure that the support desk approach provides comprehensive reviews and data from the supervisors to be able to interpret and make spontaneous decisions in real-time.User-friendliness: Ease-of-use is a key aspect when purchasing any technology. It becomes crucial to determine whether the software you intend to purchase requires developing a new skill set or not? Also, how user-friendly is the interface? If the complexity is too high you might as well end up spending too many resources on training.Teamwork: Often agents might require working in collaboration for certain tasks. For effective help desk software, such functionality should be facilitated to enable agents to communicate internally as well as externally.Scalable: It does make sense in investing in a system that cannot expand along with your business. Hence, the scalability of the software is inevitable.Security of data: Data encryption should be used by the software to secure data. This is one of the key preconditions. Your clients trust you, any infringement not only impairs operations but also hinders the company's image. System support: Vendor support is required especially during the initial months of implementation. Ensuring the availability of a strong support team will make an adaptation of the system smoother.In final words, apart from all these technical aspects, any business needs to bear in mind their requirements, their customer’s expectations, the background of the customers and their budget. When all these areas are checked your choice of software will surely not go wrong.
When looking for the right help desk software for your business, you need to bear in mind two things: Business requirements and Technological requirements.Talking of technological requirements, here are all the areas you need to consider:Functions of software: The most important aspect to look for is the ticketing system. Ensure your vendor offers all the key features your technological needs – allocation, reassignment, escalation, routing, opening & closing tickets. The more features and capabilities the solution has, the better it controls. Channels bolstered: Validate if different channels are supported such as social media, voice, email, live chat and others. The purpose is to make your business more accessible to your customer. Hence, your help desk system must integrate all the channels preferred by your customer.Customization: The next thing you need to ensure is whether the system is flexible to accommodate as per your business or your field of work or both. A tool that can be customized to meet all your needs is sure to be effective.Tools for integration: Investing significantly in new technologies is not ideal for most businesses. It is the reason why integration with existing software and processes is important.Comprehensive reporting: Ensure that the support desk approach provides comprehensive reviews and data from the supervisors to be able to interpret and make spontaneous decisions in real-time.User-friendliness: Ease-of-use is a key aspect when purchasing any technology. It becomes crucial to determine whether the software you intend to purchase requires developing a new skill set or not? Also, how user-friendly is the interface? If the complexity is too high you might as well end up spending too many resources on training.Teamwork: Often agents might require working in collaboration for certain tasks. For effective help desk software, such functionality should be facilitated to enable agents to communicate internally as well as externally.Scalable: It does make sense in investing in a system that cannot expand along with your business. Hence, the scalability of the software is inevitable.Security of data: Data encryption should be used by the software to secure data. This is one of the key preconditions. Your clients trust you, any infringement not only impairs operations but also hinders the company's image. System support: Vendor support is required especially during the initial months of implementation. Ensuring the availability of a strong support team will make an adaptation of the system smoother.In final words, apart from all these technical aspects, any business needs to bear in mind their requirements, their customer’s expectations, the background of the customers and their budget. When all these areas are checked your choice of software will surely not go wrong.

When looking for the right help desk software for your business, you need to bear in mind two things: Business requirements and Technological requirements.

Talking of technological requirements, here are all the areas you need to consider:

  1. Functions of software: The most important aspect to look for is the ticketing system. Ensure your vendor offers all the key features your technological needs – allocation, reassignment, escalation, routing, opening & closing tickets. The more features and capabilities the solution has, the better it controls. 
  2. Channels bolstered: Validate if different channels are supported such as social media, voice, email, live chat and others. The purpose is to make your business more accessible to your customer. Hence, your help desk system must integrate all the channels preferred by your customer.
  3. Customization: The next thing you need to ensure is whether the system is flexible to accommodate as per your business or your field of work or both. A tool that can be customized to meet all your needs is sure to be effective.
  4. Tools for integration: Investing significantly in new technologies is not ideal for most businesses. It is the reason why integration with existing software and processes is important.
  5. Comprehensive reporting: Ensure that the support desk approach provides comprehensive reviews and data from the supervisors to be able to interpret and make spontaneous decisions in real-time.
  6. User-friendliness: Ease-of-use is a key aspect when purchasing any technology. It becomes crucial to determine whether the software you intend to purchase requires developing a new skill set or not? Also, how user-friendly is the interface? If the complexity is too high you might as well end up spending too many resources on training.
  7. Teamwork: Often agents might require working in collaboration for certain tasks. For effective help desk software, such functionality should be facilitated to enable agents to communicate internally as well as externally.
  8. Scalable: It does make sense in investing in a system that cannot expand along with your business. Hence, the scalability of the software is inevitable.
  9. Security of data: Data encryption should be used by the software to secure data. This is one of the key preconditions. Your clients trust you, any infringement not only impairs operations but also hinders the company's image.
  10.  System support: Vendor support is required especially during the initial months of implementation. Ensuring the availability of a strong support team will make an adaptation of the system smoother.

In final words, apart from all these technical aspects, any business needs to bear in mind their requirements, their customer’s expectations, the background of the customers and their budget. When all these areas are checked your choice of software will surely not go wrong.

Contact information
ua
Light IT
Peremohy St, 70B, Zaporizhia, Zaporizhia 69005
Ukraine
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