Master of Code Global

Challenge: CanadaRX Connection struggled with outdated systems, manual workflows, and fragmented data, which slowed growth and hindered the digital experience for their primarily senior clientele.

Solution: We modernized CRxC’s operations by redesigning their website, integrating real-time order tracking, and upgrading their CRM. An AI-powered assistant was introduced to guide senior users through the ordering process.

Results:

• 20,000 active customer records
• 100,000+ historical orders
• 10-15% annual growth without degradation in performance

Challenge: The goal was to modernize Speech Pathology Group’s out-of-date web interface while also building effective applications to raise reporting accuracy, track assignments, and handle bookings

Solution:

• 1st phase: we redesigned their outdated WordPress site into a modern, responsive interface. 
  2nd phase: we developed a custom web-based platform to handle assessment report writing, caseload management, and appointment scheduling.

Results:

• More detailed insights from interactive charts and notifications
• Significant time savings in caseload tracking and report creation
• Easier scheduling and coordination of specialist appointments

Challenge: Amika approached us with an ambitious vision: build a loyalty program that rewards salons for their sales performance, without disrupting the existing consumer or distributor experience. Amika also needed an intuitive way for distributors to track performance across multiple salons, assign reward tiers, and monitor point usage in detail.

Solution: Master of Code Global built a tier-based rewards platform with real-time tracking, role-oriented access, and seamless Shopify–HubSpot integration.

Results: 

• Optimized reward redemption
• Increased salon engagement
• Simplified distributor operations

Challenge: Luxury Escapes used to be dissatisfied with their previous engagement tactics. They wanted to provide personalized notifications, suited to their audience's travel experience, keeping them informed of the latest deals.

Solution: We created a friendly, guided conversational experience that allows users to self-serve and get immediate answers to their pressing concerns. We also utilized a variety of APIs to further contextualize and personalize the user experience.

Results:

• 3x higher conversion rate than their website
• $300K+ revenue generated in the first 90 days
• 89% reply rate for the retargeting messages

Challenge: The client wanted Master of Code Global to create an interactive, feature-rich experience where users could learn directly from the best, transforming their approach to the game and setting a new standard in Poker learning.

Solution: Master of Code Global developed an innovative learning platform that empowers players to make razor-sharp decisions at every stage of their poker game.

Results:

• 8 pro players and coaches
• 14 000+ final table ICM solutions
• $170.000.000+ total winnings of GTO LAB coaches

Challenge: The client’s on-premise solutions lacked the modern functionalities required for a seamless digital experience, hindering the ability to meet evolving customer expectations.

Solution: A sophisticated virtual assistant, that understands user intent and provides accurate, timely responses. Also, we implemented advanced AI-driven routing.

Results:

• ~25% increase in the number of webchats
• 500,000+ web messaging dialogs in 2023
• 1.5M+ interactions with the chatbot

Challenge: The launch of GiveaWhy introduced a challenge: building a donation platform where financial transactions are handled with transparency and airtight security. Fortifying client trust—whether from donors or nonprofit organizations—meant implementing robust backend safeguards and seamless, user-friendly interfaces.

Solution: Master of Code Global developed two interconnected digital platforms to drive mentorship and donation—with AI, automation, and trust at their core.

Results:

• A secure and scalable digital ecosystem supporting mentorship and donations
• Smooth handoff of the mobile app to investors for continued growth
• Ongoing development and expansion of GiveaWhy with AI-driven innovation

Challenge: Our client’s main goal was enhancing website interaction and automating the dealership application flow. They wanted to empower potential car owners to find a dream vehicle in a few clicks and book a test drive right away.

Solution: An un-authenticated web messaging solution with an FAQ bot powered by Generative AI with a complex routing for 195 different dealerships.

Results: 

• 195 different dealerships routing
• 14 brand models to choose from
• 79 variations of vehicle editions

Challenge: The insurer struggled with managing high volumes of customer inquiries and complex insurance queries while maintaining compliance with strict regulatory standards.

Solution: A Generative AI-powered FAQ chatbot capable of handling diverse customer queries with precision. It can understand complex insurance terminology, provide relevant information, and navigate regulatory boundaries to ensure compliance.

Results:

• Improved policyholder engagement
• Reduced risk of non-compliance
• Increased cross-selling and upselling opportunities

Challenge: Tom Ford aimed to maintain a strong multi-channel presence, generate new sales and website traffic through Facebook Messenger, as well as cultivate a positive customer experience that would encourage repeat purchases and brand loyalty.

Solution: Master of Code Global developed an AI-powered Facebook Messenger bot as an integral part of the Tom Ford Beauty Gift Finder Campaign.

Results:

• 8,000+ users engaged during the campaign
• 2,000+ product clicks and redirects to their eCommerce website
• 1-month-long promo campaign was successfully implemented

Challenge: GO Malta wanted to expand the functionality of their web chatbot, transforming it into a more effective customer engagement tool. 

Solution: An in-depth chatbot audit and technical consultation to drive improvements for GO Malta’s existing bot and prepared a future-ready framework for Gen AI integration.

Results: 

• Interactive Conversation Design workshops
• Outlined main flows based on the analytical data
• Documented bot persona & tone of voice

Challenge: Zipify’s support team was consistently handling large volumes of repetitive customer inquiries, many of which required detailed, context-specific answers. In addition, the team lacked a centralized way to analyze conversation trends, agent performance, or evolving customer needs.

Solution: Master of Code Global developed an internal AI Agent and analytical dashboard for more efficient support workflows.

Results:

• x2.8 response speed
• 24% higher customer satisfaction
• 30% lower operating costs

Challenge: For our client, manual processes were no longer sustainable, and they needed a technological solution to improve, scale, and automate their patient communication and engagement.

Solution: A comprehensive, automated messaging program, ensuring the security of sensitive health data. The solution is not simply a chatbot but a proactive, multi-faceted digital assistant.

Results:

• Proactive messaging program that keeps members involved
• Educational content and support offer the best possible outcomes
• Robust security measures and strict adherence to data privacy regulations