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Boutique ITO and BPO service solution provider

Mercatus Outsourcing is a BPO & ITO service provider originally founded in Sofia, Bulgaria but operating now in more than 4 locations across the EMEA region. We are serving global clients in more than 25 languages and helping them to become successful by sharing the Talent & Skills & Technology of our Support & IT specialists.

We, at Mercatus, are a team of experienced professionals with 15+ years of know-how in the outsourcing industry and we pride ourselves on being customer-centric, transparent & flexible in order to support our clients and deliver scalable & affordable services.

Mercatus Outsourcing is a third-party customer & technical solution provider for Ziff David, Acronis, Biologiworks, Sirma and more than 50 other companies. Our amazing teams vary from Multilingual Customer support, B2B Lead Generation, Back office Specialists to Data Analytics and IT development based on PHP, Scala, Java, and more.

We are very happy to be part of their journey and their success. For more information please contact us at [email protected]

We value your trust and the protection of your personal and company information as our highest priority.

Certifications/Compliance

ISO 27001
Bulgaria Bulgaria
Galichitza str., 33B, Sofia, Sofia 1000
+359 2 4260123
$25 - $49/hr
10 - 49
2018

Why Mercatus?

  • ISO IEC 27001 2022 Certified
  • GDPR-Compliant Multilingual Support
  • Flexible Nearshore CX & BPO Teams

Service Focus

Focus of Business Services
  • Management Consulting - 100%
Focus of BPO Services
  • Customer Service - 50%
  • Lead Generation - 50%

Industry Focus

  • Information Technology - 40%
  • Business Services - 20%
  • E-commerce - 15%
  • Media - 10%
  • Startups - 10%
  • Other Industries - 5%

Client Focus

60% Small Business
5% Large Business
35% Medium Business

AI Tools & Purpose

ChatGPT ChatGPT

Internal productivity and content support

Detailed Reviews of Mercatus

5.0 1 Review
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Ventsislav Simeonov
Ventsislav Simeonov, Managing Partner at Multimedia Workshop Ltd.
Posted on Aug 08, 2024

They really try to help and have the resources to deliver everything, based on the specific needs.

Mercatus' efforts generated a vast database of potential customers and increased revenue from regular companies. Everything was delivered on time, and they established a clear communication channel. The team was helpful and resourceful in providing results based on the client's specific needs.
Mercatus helped us develop strategic lead generation campaign, finding and contacting the most relevant customers to our company. They did a wonderful job, meeting us with new potential clients , where some of them became regular and the business grew.

What was the project name that you have worked with Mercatus?

LinkedIn Lead Generation

What service was provided as part of the project?

Business Services

Describe your project in brief

Mercatus developed a strategic lead generation campaign for B2B customers. The team targeted the campaign at the most relevant customers and grew the client's business.

What is it about the company that you appreciate the most?

Everything was delivered on time. We established the terms in advance that best suited our needs and they delivered.

What was it about the company that you didn't like which they should do better?

No cons if you have realistic expectations. :)

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Retail

Client Portfolio of Mercatus

Project Industry

  • Financial & Payments - 25.0%
  • Other Industries - 25.0%
  • Public Sector - 25.0%
  • Retail - 25.0%

Major Industry Focus

Financial & Payments

Project Cost

  • $0 to $10000 - 100.0%

Common Project Cost

$0 to $10000

Project Timeline

  • 1 to 25 Weeks - 100.0%

Project Timeline

1 to 25 Weeks

Clients: 21

  • EDENRED
  • Plan A
  • DIAMATIX
  • Adona
  • Reynaers Aluminium Bulgaria
  • LS-S Leadership Support GmbH
  • Acronis
  • OHMI Bulgaria
  • Boleron
  • Karcher
  • RFID
  • Winners Group
  • VIPRE
  • IWG
  • KOR
  • Yespo
  • TM Solutions
  • Meltwater
  • Sectigo
  • Sirma
  • Noventiq

Portfolios: 4

Digital Marketing Strategy for Online Insurance Services

Digital Marketing Strategy for Online Insurance Services

  • Digital Marketing Strategy for Online Insurance Services screenshot 1
$0 to $10000
24 weeks
Financial & Payments

Mercatus is rebranding an online insurance platform's digital marketing strategy. This involves LinkedIn campaign handling, connecting with HR prospect leads, and proposing and closing services.

Web App
LinkedIn Marketing Solutions for Consulting Company

LinkedIn Marketing Solutions for Consulting Company

  • LinkedIn Marketing Solutions for Consulting Company screenshot 1
$0 to $10000
24 weeks
Other Industries

In need of LinkedIn marketing solutions, a consulting company hired Mercatus. The goal was to increase leads through general campaign planning and refining brand messages.

Web App
Sales Leads Generation for HR Consulting Company

Sales Leads Generation for HR Consulting Company

  • Sales Leads Generation for HR Consulting Company screenshot 1
$0 to $10000
24 weeks
Public Sector

An HR consulting firm hired Mercatus to help generate qualified leads for their business. Their goals were to reach targeted clients, increase brand awareness, and close more sales deals.

Web App
Lead Generation Services for Online Retailer

Lead Generation Services for Online Retailer

  • Lead Generation Services for Online Retailer screenshot 1
$0 to $10000
24 weeks
Retail

Mercatus developed a strategic lead generation campaign for an online retailer. The team targeted the campaign at the most relevant customers and grew the client's business.

Web App