No search result
No results match “”
Sign InWrite a reviewPost a Project
“I need React Developers.”
“I want to build a neobank.”
“I’m comparing CRM tools.”
Write a review

Overview

About Mercatus

Mercatus Outsourcing is a BPO & ITO service provider originally founded in Sofia, Bulgaria but operating now in more than 4 locations across the EMEA region. We are serving global clients in more than 25 languages and helping them to become successful by sharing the Talent & Skills & Technology of our Support & IT specialists.

We, at Mercatus, are a team of experienced professionals with 15+ years of know-how in the outsourcing industry and we pride ourselves on being customer-centric, transparent & flexible in order to support our clients and deliver scalable & affordable services.

Mercatus Outsourcing is a third-party customer & technical solution provider for Ziff David, Acronis, Biologiworks, Sirma and more than 50 other companies. Our amazing teams vary from Multilingual Customer support, B2B Lead Generation, Back office Specialists to Data Analytics and IT development based on PHP, Scala, Java, and more.

We are very happy to be part of their journey and their success. For more information please contact us at [email protected]

We value your trust and the protection of your personal and company information as our highest priority.

Featured Companies

Links International
5.0 (4 Reviews)
Visit Website
indinero
5.0 (11 Reviews)
Visit Website
Outstaff Your Team
5.0 (14 Reviews)
Visit Website
AnswerForce
5.0 (17 Reviews)
Visit Website
Right Path Global Services Private Limited
4.5 (2 Reviews)
Visit Website
Helpware
4.9 (11 Reviews)
Visit Website

What clients say

Review Analytics of Mercatus

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Quality5.0
Schedule & Timing5.0
Communication5.0
Overall5.0
Review Summary
Summarized from 1 verified reviews · Updated August 2026
Mercatus demonstrates a strong commitment to understanding client needs and allocating resources accordingly. Clients appreciate their ability to customize terms and deliver on agreed timelines. The company's collaborative approach to establishing project parameters upfront contributes to successful outcomes.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Mercatus
Services
Sort By
Write a Review

What reviewers mention most

Ventsislav Simeonov
Ventsislav Simeonov, Managing Partner at Multimedia Workshop Ltd.Verified Review
Posted on Aug 8, 2024

“They really try to help and have the resources to deliver everything, based on the specific needs.”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Business Services

Mercatus' efforts generated a vast database of potential customers and increased revenue from regular companies. Everything was delivered on time, and they established a clear communication channel. The team was helpful and resourceful in providing results based on the client's specific needs. Mercatus helped us develop strategic lead generation campaign, finding and contacting the most relevant customers to our company. They did a wonderful job, meeting us with new potential clients , where some of them became regular and the business grew.

Focus

Service Focus of Mercatus

How the team's effort is distributed across services.

50%50%

Industries Focus

20%15%10%10%5%

Client Focus

Small Business60%
Medium Business35%
Large Business5%

The Positioning

AI Tools & Purpose

The stack the team uses to move faster.

ChatGPT
Internal productivity and content support
Selected Work

Client Portfolio of Mercatus

Where their work concentrates - by industry, budget, and timeline.

Project Industry

Retail25%
Public Sector25%
Other Industries25%
Fintech25%
Major industry focus
Retail

Project Cost

$0 to $10000100%
Common project cost
$0 to $10000

Project Timeline

1 to 25 Weeks100%
Typical timeline
1 to 25 Weeks

Clients: 21

EDENREDPlan ADIAMATIXAdonaReynaers Aluminium BulgariaLS-S Leadership Support GmbHAcronisOHMI BulgariaBoleronKarcherRFIDWinners GroupVIPREIWGKORYespoTM SolutionsMeltwaterSectigoSirmaNoventiq

Portfolios: 4

Where we are

Locations (1)

Offices where Mercatus operates.

Headquarter
Bulgaria

Bulgaria

Galichitza str., 33B
Sofia, Sofia 1000
+359 2 4260123