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People-Centric BPO Provider

Netfor helps companies simplify operations through reliable, people-focused outsourcing. For more than three decades, organizations across industries have trusted us to manage critical IT and customer experience functions with precision and care. Our core services include help desk support, field service, customer contact center operations, fulfillment, and staffing solutions all built to scale with client needs.

We combine technology and process expertise with a responsive, onshore service model to ensure fast issue resolution and superior customer outcomes. Whether providing Tier 1 and Tier 2 help desk support, coordinating nationwide deployments, or managing customer interactions, Netfor serves as an extension of our clients’ teams.

Our focus is partnership and performance. Every engagement is designed around measurable goals, from reduced downtime to improved customer satisfaction. With a culture rooted in service excellence and continuous improvement, Netfor helps businesses of all sizes achieve reliable, scalable growth without the complexity of managing everything in-house.

Certifications/Compliance

ISO 9001:2015
Great Place To Work
United States United States
201 North Illinois St. South Tower, 16th Floor , Indianapolis, Indiana 46204
800-638-3674
NA
50 - 249
1995

Service Focus

Focus of BPO Services
  • Customer Service - 30%
  • Technical Support - 30%
  • Back Office Services - 5%
  • Chat Services - 5%
  • Call Center Services - 30%
Focus of IT Services
  • IT & Networking - 50%
  • Outsourcing - 50%
Focus of Supply Chain & Logistics
  • Fulfillment Services - 50%
  • Warehousing - 50%
Focus of Business Services
  • Answering Services - 100%

Industry Focus

  • Information Technology - 21%
  • Business Services - 20%
  • Retail - 20%
  • Government - 15%
  • Other Industries - 15%
  • Healthcare & Medical - 9%

Client Focus

65% Medium Business
19% Small Business
16% Large Business

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Client Portfolio of Netfor

Project Industry

  • Healthcare & Medical - 100.0%

Major Industry Focus

Healthcare & Medical

Project Cost

  • Not Disclosed - 100.0%

Common Project Cost

Not Disclosed

Project Timeline

  • Not Disclosed - 100.0%

Project Timeline

Not Disclosed

Portfolios: 1

Success Story: Marathon Health’s Strategic Expansion

Success Story: Marathon Health’s Strategic Expansion

  • Success Story: Marathon Health’s Strategic Expansion screenshot 1
Not Disclosed
Not Disclosed
Healthcare & Medical

Marathon Health partnered with Netfor to strengthen their technology foundation during a period of major growth and integration. With hundreds of health centers across the country and a merger on the horizon, Marathon needed a partner that could manage complex site deployments, meet strict healthcare standards, and ensure uninterrupted care delivery.

Netfor’s nationwide field service network and remote support teams worked together to modernize Marathon’s infrastructure, deploying new network and connectivity solutions quickly and consistently across locations. Our project management and technician coordination allowed each site to come online smoothly, with minimal downtime or disruption to clinical staff.

By combining scalable technology execution with responsive support, Netfor empowered Marathon Health to focus on their mission of delivering exceptional patient care. The success of this project gave Marathon the confidence and operational stability needed to grow their network and deliver reliable, connected healthcare experiences nationwide.

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