Ning Zhou, CTO at Marketproof Inc.
Posted 6 months ago
Exceptional Call Center Support that Transformed Our Client Engagement
Working with Proxima Solutions has been nothing short of outstanding. As a Insurance company, Marketproof, Inc. relies heavily on clear, prompt, and professional communication with our clients—and Proxima Solutions has elevated that standard.
What was the project name that you have worked with Proxima Solutions?
Call Center Operations Support for Marketproof, Inc.
What service was provided as part of the project?
BPO Services
Describe your project in brief
We partnered with Proxima Solutions to handle client inquiries, follow-ups, and support for our Insurance campaigns. Their team seamlessly integrated into our workflow, providing both inbound and outbound call services. They quickly learned the nuances of our industry and became an extension of our own team.
What is it about the company that you appreciate the most?
Their professionalism, responsiveness, and attention to detail stood out from day one. The agents are well-trained, courteous, and consistently go the extra mile to ensure every interaction reflects our brand values. Communication with their management team is effortless—they are proactive, transparent, and always open to feedback.
What was it about the company that you didn't like which they should do better?
I don't have anything to say
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $0 to $10000
- Completed
- Insurance
